HILTON ANAHEIM $118 ($̶2̶7̶3̶) - Updated 2019 Prices & Hotel Reviews - CA

Welfare Check?!?

At approximately 4 PM, a security guard unlocked the door and attempted to enter my room. After some unintelligible communication through the door, I opened the door. He said "this was a welfare check" because the "Do Not Disturb" sign was on the door for more than 24 hours. I certainly understand the spirit and intent. As I spoke with the head of security, I proceeded to indicate multiple flaws: 1. It wasn't 24 hours. 2. If it's a welfare check, why wasn't the communication through the door good enough? 3. Why didn't they call 4. Why was I not informed of the policy at the front desk? 5. Why even have a "do not disturb sign?" When I spoke with the head of security, he said that other customers have also been upset and they try to explain the policy. Obviously, there is a procedural error, why not change it? Why not call? "They need to visually see the customer." How long does the placard need to be off the door, he didn't know because they don't monitor each door. I asked him, how could I stop maid service and not have a "welfare check" he didn't know. I asked him I could go to the front desk every day, he said that wouldn't work. We now came up with a process in which I need to call security between the hours of 3 and 5 every day and check-in or they might come into the room. At the prices, they charge and being a full-service Hotel, why can't they call the room or leave a message to call security or slip a note under the door to contact the desk within 24 hours. Horrible!…

Date of stay: July 2019

Hello @mbodenhausen: Thank you so much for taking the time to leave such a detailed review. We apologize for any inconveniences you experienced during your stay. If you would like to further discuss with a member of our Management Team, please email us at snaah-social@hilton.com and we would be happy to connect you. Sincerely, Hilton Anaheim

Hotel's Favorite

Great Disney Location

We stayed here due to wanted to visit Disney and surrounding areas. The walk from the hotel to Disney approx 10 mins, didnt take long at all. Hotel is huge, due to my step son having asthma we had to upgrade room to have an open window/patio, which did add a big amount of €280, so if your staying please check as only a few rooms have open windows/patios. They do have heating an aircon which works great. We used the Disney desk inside hotel to buy our 1 day 2 park hopper tickets. Theres a tea/coffee making machine so I went out an got milk an tea bags so I could have a nice cuppa every morning, I did go out an buy a mug as they only have the coffee shop paper cup type things. The also have a fridge too which is good. All in all a good hotel.…

Date of stay: May 2019

Trip type: Traveled with family

Thank you for taking a moment to review our property! We are so glad it suited the needs of your family for your visit to Disneyland, and hope to have you return with us soon.

Great hotel

Beautiful hotel very comfortable beds and the staff were all friendly I am a Hilton member and they took the time to thank me for being a Hilton honors member. We were there for Vidcon and the staff did a great job with security

Date of stay: July 2019

Trip type: Traveled with family

Thank you so much for your kind review and for staying with us during VidCon 2019! We are always happy to host attendees of this great event, and hope to see you back again next year.

Horrible

There was a used condom in our room next to the bed. Absolutely disgusting! The manager seemed annoyed when her had to talk to me and said “he can’t change it so what would I like him to do” definitely no what he should have said.

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: July 2019

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Trip type: Traveled with family

Hello @BrittanyB041984, We sincerely apologize for the quality of your experience with our property. Please email us at snaah-social@hilton.com so that we can obtain your information and reach out to you to make this right. Thank you, Hilton Anaheim

Clean but dated

The room was very dated but clean. The bed was firmer than what I prefer. They triple sheet their bed, thumbs up. The staff is really friendly and super helpful. Check in is very confusing and I would suggest all guest use the valet parking.

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: July 2019

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Trip type: Traveled on business

Thanks so much for your review and for staying with us at the Hilton Anaheim! We hope to have you back again soon.

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