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Extended Stay America - Orange County - Anaheim Hills

147 reviews
#109 of 119 Hotels in Anaheim
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Traveler (11)
Room & Suite (14)
Dining (1)
Overview
  • Excellent32%
  • Very good16%
  • Average14%
  • Poor12%
  • Terrible26%
Travelers talk about
“grab and go”(6 reviews)
“room was clean”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Orange County - Anaheim Hills
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)Write a Review
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1 - 5 of 140 reviews
Reviewed 3 weeks ago

We had a week long stay in Anaheim so we chose this location. I wish we hadn't. At check-in the girl at the desk tried to charge me for the room we had already paid for online. She also didn't know where our room was,...More

Review collected in partnership with Extended Stay
Thank Natalie R
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 3 weeks ago

Natalie, please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously...More

Hotel's Favorite
Reviewed July 9, 2017 via mobile

It was a great price and close to all things we wanted to do. The bed was very cozy. For once my back and neck didn't hurt from sleeping on a hotel mattress and pillows. The staff was friendly. There was a group of a...More

Thank Jfuen25
Response from 00esa, General Manager at Extended Stay America - Orange County - Anaheim HillsResponded July 11, 2017

It was a pleasure to have you as our guest at Extended Stay America - Orange County - Anaheim Hills. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Reviews...More

Reviewed October 23, 2017

The front desk people had not idea of what they were doing during check in. The room smelled like smoke (very heavy smoke). The carpet was stained and the comforter had burns in it. The hotel was very noisy. The breakfast was the biggest joke...More

Review collected in partnership with Extended Stay
Thank H6393ITjudithp
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded October 24, 2017

Judith, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

Reviewed October 9, 2017

Horrible service, no room cleaning, "Continental breakfast" was a joke! They had muffins, granola bars, hot water for tea was gone by 8:45, the ONE pot of coffee was gone by 8:45. It was supposed to be available from 6:30 - 9:30. Not cleaning the...More

Review collected in partnership with Extended Stay
Thank Greg E
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded October 10, 2017

Greg, thank you for your visit to our hotel and for your review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we...More

Reviewed September 17, 2017 via mobile

Horrible it doesnt even have breakfast, personnel doesnt want to work, not a very good wifi service, smells weird, i was in a non smoke rooom and it smelled awful. I got dissapointed of my stay. They dont do rooms you need to pay until...More

Thank Carla V
Response from 00esa, General Manager at Extended Stay America - Orange County - Anaheim HillsResponded September 18, 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure...More

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Traveler (11)
Room & Suite (14)
Dining (1)
Hotel & Grounds (4)
Bathroom (3)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
$92 - $141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$92 - $141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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