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Extended Stay America - Orange County - Anaheim Hills

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Extended Stay America - Orange County - Anaheim Hills
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100 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was a great place to stay!! Staff was always very nice, and friendly!! Small laundry area, but very nice. Washers work very well, as do dryers. It's located fairly close to a lot of things. Disneyland only about 15 minutes down the road. The kitchen in the rooms are absolutely great!! They provide you with all the stuff you'll... More 

Helpful?
Thank Jean L
00esa, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Orange County - Anaheim Hills. We are thrilled that you loved our friendly associates, laundry facility and our convenient location which was perfect for your needs. It is also great to read that you were impressed with your accommodation, especially... More 

trumbull, United States
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

The room and halls were dirty--we had to clean the room upon arrival. 3 out of 5 dryers not working. Ants in the room. Parking lot --a couple of guys living in their car 24 hours for 4 days. Dust on lamps, bugs in bathroom.

Helpful?
Thank Susan R
00esa, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your feedback and for being our guests. Feedback is a constant reminder that we need to improve in specific areas, and we apologize we were not at our best during your stay. Our maintenance team is aware of the dryer situation and has parts ordered for repair. We apologize for any inconvenience this may have caused. Our... More 

Travelers are raving about these Anaheim hotels

California
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very disappointed with this property! Our room was very dirty!! Carpet was filthy, room smelled like cigarettes. The bathroom door was missing a door handle! The room door was very hard to shut! Only positive is the location! easy access to the 57 freeway! I will now stay away from Extended Stays!!!!

Helpful?
Thank desertchick27
00esa, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

It is disappointing when one of our guests has an unpleasant experience. Our goal is to provide our guests with a clean, fresh and well maintained guest suite along with friendly and helpful service. We apologize your suite was found in an unclean state, and you left our hotel less than satisfied. We encourage our guests to let our front... More 

Modesto, California
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 17, 2016

I was moved to this hotel by Hotwire. There were homeless people living there. We spoke in the elevator. The only room available was smoking, which is on the smoking floor. The smell attacks you right from the elevator door. Beer cans were littered in the hotel halls, out side the front door, and was spilt on the floor in... More 

Helpful?
1 Thank Galen G
00esa, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Feedback such as yours is not the kind of review we are used to receiving. We appreciate your candid feedback and will utilize it as a tool to make changes so other guests do not have a similar experience. It is unfortunate we were not able to accommodate your room type request of non-smoking, and during your stay our hotel... More 

Anaheim, California
1 review
5 of 5 stars Reviewed May 10, 2016 via mobile

LOVEEED THE SERVICE!!!!!!!! manager was really nice! will really stay here again loved the housekeepers they are great in leaving the room super clean and detailed ! not rude at all!!! cant wait to come back here nxt year so i give this hotel 100% great customer service

Helpful?
Thank serg1818
00esa, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Orange County - Anaheim Hills. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We are also... More 

Yorba Linda, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 28, 2016

I paid $179 for a $45 one star room. They are not flexible about early check ins. Only room avail was handicapped first floor so bathroom was one giant roll in shower. A bottle of dog shampoo was left behind on a dirty soapdish. (nice to know last one in there was a dog)! Dirty Shower pan and tile floors,... More 

Helpful?
2 Thank MELMO123
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your experience with us. I sincerely apologize that you did not enjoy your stay. As this hotel’s manager, I can assure you that I have spoken to our staff to make sure our rooms are fully inspected before guest arrivals to ensure your experience is not repeated. While we no longer keep dishes... More 

Waimanalo, Hawaii
2 reviews
5 of 5 stars Reviewed March 28, 2016

Room was more than expected, clean, well maintained. On premise laundry facility and 24 hour availability made it accommodating for us. Grab and go breakfast was like it says "grab and go", held the kids for when we reached the theme parks. Staff was more than helpful and answered our questions and resolved our problems efficiently.

Helpful?
Thank Ronnie I
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your awesome review of our property. It’s great to read that we were able to accommodate your needs with all of our convenient amenities! I truly appreciate your kind comments about our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Las Vegas, Nevada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed March 14, 2016 via mobile

Some staff members need to work on communication with each other to provide better costumer service. Location ok. And grab-n-go b'fast was great.  Parking was ample and well lit. Cleanliness of the room wasn't great; outdated and dirty microwave with food bits and soap suds. So half assed. Floor in room was wet and sticky... Both the carpet and hard... More 

Helpful?
4 Thank JayMazz
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our location and grab-and-go breakfast; however, I am sorry to hear about the cleanliness and service issues you experienced. Please accept my apology. In response to your feedback, I am working with our staff to improve communication between shifts and departments to make sure your experience... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 29, 2016

This is the 4th time visiting Anaheim, by far the worst hotel I've booked. Three reasons why I have such a bad review for this hotel, poor communication from management, lack of training for staff, and HORRIBLE customer service. I stayed here on 2/27 for 1 night and requested for early check in at 8am. No one in the management... More 

Helpful?
2 Thank Jan Michael E
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that you did not have a comfortable experience. In response to your feedback, I have shared your comments with our staff to ensure that each guest receives professional customer service and that we are honoring early check-in requests whenever possible. Additionally, I will... More 

Orem, Utah
Level Contributor
244 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed February 14, 2016

I hadn't been at this ESA before but since I had business in the area I gave it a try. Everything worked well and it was clean. Nice TV. A newer large flat screen. Wished it had more channels though but it worked. The A/C / heater worked fine and the internet signal was strong. The desk clerk was friendly... More 

Helpful?
1 Thank Dale K
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the issue with our faucets. I will share your comments with our corporate office so we can work on potentially upgrading them. Still, I am pleased to read that we were able to exceed your expectations and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Anaheim Hills

Address: 1031 North Pacificenter Drive, Anaheim, CA 92806
Location: United States > California > Orange County > Anaheim
Price Range: $87 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Hills 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Extended Stayamerica Orange County - Anaheim Hills Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay
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