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Extended Stay America - Orange County - Anaheim Convention Center

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Extended Stay America - Orange County - Anaheim Convention Center
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189 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 2 weeks ago

room was dirty, there was popcorn under the chair, there was a counterfeit pen under the bed, the room was smelly , at this point i don't even know if the bed was cleaned. i will never reccommend anybody here

Helpful?
Thank campos662011
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed her for a weekend volleyball tournament. The hotel was filthy, our room was disgusting/smelly and the staff were rude and not helpful. "Breakfast" consisted of bad muffins, instant oatmeal and granola bars. Worst hotel ever. Our room had been painted that day, so the room stunk of a strong paint smell, the front desk staff was rude and... More 

Helpful?
Thank Amy H
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for staying with us and for your review. We are so very sorry to see you did not have a very good experience and that you found your accommodations to be poorly cleaned and maintained. What you encountered is not the norm for us and we have addressed this with our entire staff from housekeeping to hospitality. We... More 

Travelers are raving about these Anaheim hotels

Orange, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We checked in with the help of Cheryl at the front desk. She is the kindest person that I have ever met at a hotel front desk. She made us feel welcomed and helped us settle down. When we needed some help with our room, she was readily available to help out, and always with a jovial and friendly smile.... More 

Helpful?
Thank Padoke
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America - Orange County - Anaheim Convention Center and that the service you received from Cheryl contributed to making your stay a great one. She is a true asset to our team, and we... More 

1 review
5 of 5 stars Reviewed August 18, 2016 via mobile

The staff here is always wonderful. They are always helpful. Cheryl is always very helpful. She is always polite and kind. Goes out of her way for guest. I have used this hotel alot. I would recommend it to anyone travelling to Disneyland.

Helpful?
Thank Heather B
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for choosing Extended Stay America - Orange County - Anaheim Convention Center once again for your accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team, especially with Cheryl, for a job well done. We appreciate... More 

MESA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 3, 2016 via mobile

This is our 2nd time staying here and we have had good stays both times. The staff was very courteous and helpful during our stay. The things we liked most about our stay: room was clean and liked the hardwood flooring vs carpet, which can get really dirty. We did a sweep of the floor and it was really clean.... More 

Helpful?
Thank Dale2Lisa
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We are delighted you chose to stay at Extended Stay America - Orange County - Anaheim Convention Center once again. We appreciate your wonderful remarks and are happy to read you enjoyed the cleanliness of your accommodation and the complimentary amenities we offer. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing... More 

1 review
2 of 5 stars Reviewed August 2, 2016

You're standard kind of hotel, but everything was a little bit worse. Hotel is pretty musty/dusty and really aggravated our allergies. Breakfast was a joke - oatmeal in a paper cup - "may I have some more sir?". We arrived and they had given our room to someone else! We had to scramble to find a room that night. Ridiculous.

Helpful?
Thank Freeson W
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review and for staying with us. I am so very sorry to hear about the reservation issues you experienced at check in and for the incontinence. I am happy to see we were able to work it out so you could stay with us. We are also sorry our complimentary breakfast offerings did not meet your... More 

Anaheim, California
Level Contributor
3 reviews
5 of 5 stars Reviewed July 28, 2016

07/27/16 To Whom It May Concern: While visiting several Hotels in the Anaheim area to pick somewhere for my kids and I to stay for our Summer break, I made a visit to the extended stay America on Clementine Street. I had never visited an extended stay of America before. This was my first experience and wow, I was in... More 

Helpful?
Thank murquhart2016
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It is so nice to read your excellent review of your visit at Extended Stay America - Orange County - Anaheim Convention Center. Our goal is to make sure all our guests are completely satisfied with their experience, and it is pleasing to read that we were able to ​achieve it in your case. We make every effort to provide... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 23, 2016 via mobile

We have a family of 4 and reserved a 2 double bed room for one night. When we checked in we were told that they could not accommodate our reservation for one room with 2 double beds and had to give us two separate rooms with one queen bed in each room. Only one room was ready. When we got... More 

Helpful?
Thank deyomana
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team and we are reviewing our procedures so this does not happen again. We are so very sorry for... More 

Beaumont, Texas
Level Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 15, 2016

Took a trip to LA and needed a place that was safe, budget friendly, and central to everything we wanted to do--this place fit the bill. I got an excellent rate on hotwire express deal ($62 a night). We arrived early (2 hours early) and the hotel was very accommodating in letting us in early. We were MUCH appreciative of... More 

Helpful?
Thank whitneyleann07
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for choosing Extended Stay America - Orange County - Anaheim Convention Center for your stay. We are delighted that you loved the great value we offer for the price, our welcoming front desk associates who took great care of you and our convenient location which was perfect for your needs. We are also happy you liked your spacious,... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed June 30, 2016

The room was quiet and the bed was quite comfortable. We had a full kitchen available but only used the fridge. The grab-n-go breakfast is a good idea, but more appealing items could have been offered.

Helpful?
Thank Richard P
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for selecting Extended Stay America - Orange County - Anaheim Convention Center for your visit and for sharing your comments. We are happy you liked your well-equipped, peaceful accommodation and that our location was perfect for your needs. Although we are glad you liked our breakfast offerings, we truly appreciate your observation regarding the same. It was our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Anaheim Convention Center

Address: 1742 S Clementine St, Anaheim, CA 92802-2902
Location: United States > California > Orange County > Anaheim
Price Range: $94 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Convention Center 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Anaheim Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay
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