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Extended Stay America - Orange County - Anaheim Convention Center

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Extended Stay America - Orange County - Anaheim Convention Center
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215 Reviews from our TripAdvisor Community

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Showing 207: English reviews
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Laguna Niguel, California
Reviewed 4 days ago NEWvia mobile

Where can I start? We needed a place to stay as our home was flooded. We had stayed at a Best Western Plus which is also a 2.5 star hotel the night before and were pleasantly surprised at the quality! So we came here, thinking this would be similar. Not even close. Rooms smell of mildew. Even though they're not...

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Helpful?
Thank missvintagefox
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you and your family...

Anaheim, California
Reviewed 6 days ago NEW

Cheryl was great. She is very nice and polite and always has a warm smile. She made sure we had everything we needed and answered all all questions. A very hard worker and a definite asset not only to this hotel but Extended America as a whole.

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Helpful?
Thank Vickie62072
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It was a pleasure to have you as our guest. I am thrilled to read your feedback about the great service you received from our staff and how they exceeded your expectations. I will share your compliments with Cheryl. We appreciate your kind review and hope to have you back with us again in future. Sincerely, General Manager

Reviewed 2 weeks ago via mobile

The staff was friendly enough. The room was clean. Nothing fancy or spectacular. The bed was comfy. Worth what you paid for. Uber rides to an Angels game ran less than $6 each way!!The only reason we gave it a 3/5 is the smell. The cigarette smell is overwhelming and nauseating. We had a non-smoking room and, although fresher than...

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Helpful?
Thank Jenn W
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Jenn, thank you for letting us know about your visit to our hotel. Although you liked our courteous associates and the affordable rates, we are sorry for the inconvenience you experienced due to the smoke smell during your stay. We have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to my attention so I...

Reviewed March 17, 2017 via mobile

This hotel was great ! A nice little room with a kitchen . The front desk associate Carolyn was awesome and got us checked in quickly and made changes to the account because some how my reservations were cancelled but they immediately fix it. I also spoke to Kimmy before arriving she was the one that notify me about my...

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Helpful?
Thank BrittneyE1986
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We greatly appreciate your review of the Extended Stay America - Orange County - Anaheim Convention Center. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished it. I will share your compliments with Carolyn and Kimmy. We look forward to welcoming you...

Reviewed March 10, 2017 via mobile

The hotel is very comfy with very comfy beads and clean rooms! The staff is very kind and helpful. I would stay hereagain for shure if i ever swing on by again. 😊 The staff is very helpful and willing to answe any of the questions you might have about the area! I was also impressed that the place you...

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Helpful?
Thank lokiheathcliff
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Wow – thank you for your wonderful feedback of Extended Stay America - Orange County - Anaheim Convention Center. We are glad to know you loved your room and our complimentary grab-and-go breakfast. We also appreciate your kind remarks about our staff. I will share your kind comments with them. We love you as our guest and look forward to...

Norwich, United Kingdom
Reviewed March 8, 2017

I purchased this after finding a very cheap package deal. I then read over some reviews and thought - oh dear. In truth, I shouldn't have been worried. The room I was in was clean. The people very friendly and helpful.It was fantastically located - across the street from GardenWalk with it's entertainment and food - and walking distance to...

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Helpful?
Thank Anickerson84
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We appreciate you sharing your great experience you had at Extended Stay America - Orange County - Anaheim Convention Center. We are happy to read you liked your comfortable room and our location which was perfect for your travel plans. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who...

La Verne, California
Reviewed February 3, 2017

When I first check in to the room, the bathroom was not clean. There was disgusting stain on the tub. Unfortunately I wasn't aware until trying to take a shower around 9pm. I went to the front desk, the guy told me all the housekeepers were gone and there was nothing he could do. I asked to change room. He...

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Helpful?
1Thank Liewen Z
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We appreciate when our guests provide feedback, as it is a tool for us to continuously improve. Our guests should expect to arrive to a clean, well maintained suite, and we apologize for the lack of detail from our staff and our inspection team. We can and will do better. You are valued as a loyal guest, and we hope...

Las Vegas, Nevada
Reviewed February 2, 2017

Very impressed with staff (very friendly) check in was fast, room was spacious and clean. Parking was safe & secure. Location was conveniently located to restaurants, stores, Disney Land. Weather was beautiful for this time of year (January). Will stay here again.

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Helpful?
Thank cinhaga
00esa, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orange County - Anaheim Convention Center. We are thrilled to read that you loved our friendly associates, convenient location close to the area restaurants and shopping choices, as well as your well-appointed room. It was great to have you...

Roseville, California
Reviewed January 27, 2017

We stayed here for 3 days for a Disneyland vacation with son and his family of 5. Booked well in advance and asked for rooms next to each other. Did not get. Grab and go breakfast was packaged muffins and granola bars. Room kitchen was out of date with refrigerator that did not even make ice cubes. Hairdryer blew out...

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Helpful?
Thank dchays214
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider returning for another stay the next time you are in...

Toronto, Canada
Reviewed January 24, 2017

Stayed at the Extended Stay America during a recent jaunt to disneyland. Found the location to be ideal - 10 min walk into the park, close to my fav Cheesecake Factory and the Garden Grove Mall! One complaint was the room not being super clean (we found garbage under the bed). When in the pool we could see cats in...

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Helpful?
Thank RobTravels416
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It was our pleasure having you as our guest. We are thrilled to note that you liked our location and the good value we offer in the area. That being said, we regret the inconvenience you encountered with the cleanliness of your room as well as our service. We appreciate your comments which will help us improve our overall guest...

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Anaheim Convention Center

Address: 1742 S Clementine St, Anaheim, CA 92802-2902
Location: United States > California > Orange County > Anaheim
Price Range: $104 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Convention Center 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Anaheim Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Orange County - Anaheim Convention Center staff and other travelers.
3 questions
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over a year ago

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Questions? Get answers from Extended Stay America - Orange County - Anaheim Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just don't book it”
liewenz, Feb 3, 2017 | Read review
“Top floor - the walls are paper thin!!! Corner Rooms with king beds have a great layout with a small sitting area and room to swing a cat!”
RobTravels416, Jan 24, 2017 | Read review
“stay at the higher floors for usually less noise.”
sarahwS9974YS, Jan 4, 2017 | Read review
“Ask for the top two floors with windows behind the hotel. Fireworks shows can be seen from your room even if not in the park.”
billmF9734EZ, Nov 14, 2016 | Read review
“I do NOT recommend this Hotel”
campos662011, Sep 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question