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Extended Stay America - Orange County - Anaheim Convention Center

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1742 South Clementine, Anaheim, CA 92802
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Extended Stay America - Orange County - Anaheim Convention Center
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160 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Stains on bed and couch. Looked like boogers on tissue. Hora ble mattress on pullout springs picking through mattress kids could not sleep only 2 blankets in entire hotel. When complaint made out of blue receive a wake up call at 4 AM not authorised. I would suggest no matter the cost stay away

Helpful?
Thank Larry B
Echuca, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

Big rooms including full kitchen, but not cleanest or most comfortable. Room not ready at check in, shower broken, but very convenient to Honda centre - location redeeming value - free car parking. Close to range of food options. Bedding either 2 doubles or King so have to book 2 rooms for families

Helpful?
Thank JMR3564
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for sharing your experience with us. I sincerely apologize for the room conditions you experienced. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me... More 

Brookings, Oregon
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 12, 2015

Easy to get to, and reasonably within walking distance to Disneyland, paid about 100 dollars a night for what is like an apartment, full kitchen, executive-like pleasing room. Stayed twice, multiple days. The " breakfast is more like snack on way out: apples/fruit, granola bars, coffee, add a few small hot water based things, but, free. Close to, walking distance,... More 

Helpful?
Thank Ripped O
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm thrilled that you enjoyed our convenient location, fully equipped kitchens and comfortable accommodations. I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with... More 

Tulare, California
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 29, 2015 via mobile

Just got back from a week at Disneyland. I have to agree with other comments. Staff was really great and accommodating. However the hotel does need to get some renovations. The walls here seem paper thin, you can hear conversations or toilets flushing from every direction. The beds were ok but not great, the pillows were hard and not comfortable.... More 

Helpful?
Thank Cris R
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

I appreciate you taking the time to write a review of your recent stay. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad we were able to provide you with a satisfactory stay and friendly customer service. Thank you again for sharing your experience with us. We would love to see you again,... More 

Herriman, Utah
Level Contributor
5 reviews
5 of 5 stars Reviewed November 24, 2015

My husband and I just got back from our trip and we loved our stay! Check in was a breeze, we got a corner room that had an extra window. The room was very clean and had a kitchen with full size fridge and stove top. The kitchen does not have supplies but the front desk had everything we needed... More 

Helpful?
Thank Makaila15
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

I'm so glad for travelers previous reviews on this hotel! I came prepared! After a long 6 hour drive, we checked in at 7:15pm. The lady at the front desk was very sweet and accommodating. We had reserved a queen bed room and she upgraded us to a 2 queen bed room and to a room where we could see... More 

Helpful?
Thank Kristen K
Gruna
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 17, 2015

I did like may stay in this Extended Stay. it is right around the corner of Disney a Cheesecake Factory is across the street, unfortunately the mall just a few meters away does not have a lot to offer. It seems not many people visit the mal and thus not many stores are open ... Coming back to the Extended... More 

Helpful?
1 Thank rgloeckn
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you so much for sharing your experience with us. I appreciate you letting us know about the issues you experienced. In response to your feedback, I will make sure we are walking the property frequently to prevent this from happening again. Still, I am glad to read that you had a positive stay overall and enjoyed our convenient location.... More 

Orem, Utah
Level Contributor
218 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed November 13, 2015

Well it served the purpose but that's about all I can say about this place. Things really need some updating. The housekeeping was sad as there were several hairs in the bathroom sink, the tub and in the clean towels. The bottom of the tub had something like ground in dirt. Not very appealing. But everything worked. A nice TV... More 

Helpful?
1 Thank Dale K
California
Level Contributor
143 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed November 3, 2015

I appreciate the price and the fact that you get a real refrigerator, but this place does need some work. They tout the kitchenette, but NOTHING is in your room. You must request dishes, utensils, cups, even dish soap. We waited probably 2 hours for them to supply the items we asked for. As noted, there is only one desk... More 

Helpful?
1 Thank vtowngirl
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Additionally, I will make sure we are thoroughly inspecting rooms to ensure that everything... More 

Colorado
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 27, 2015

My wife and I ran out to Disneyland for 5 days the week of Oct 17 - 21st. First you always expect Disneyland to be busy but we found out Sat. When we went to the park Southern California schools was on a fall break, so Disneyland only had elbow room, rides were up to 2 hours in line and... More 

Helpful?
1 Thank totman
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and our comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

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