My two teenage grand girls and myself just returned from staying at the Pier and I am glad to report that we had a wonderful stay. The pool and restaurant are open, the Downtown Disney view room was Disney beautiful, clean and comfortable and the staff was exceptionally kind and helpful. The hotel is conveniently located across the street from the California Grand where an entrance sends you into Downtown Disney. The girls enjoyed the pool and I enjoy the close location into the Disney parks. Outside our room we had a like closet for ice and a vending machine with soda and bottled water. My only complaint -- no housekeeping pick-up so our dirty towels sat on the bathroom floor for two days. Apparently if you call the lobby someone will come and pick up the towels. Would love to return but @$600/a night, our return won't be for a while.…
We recently stayed 4 nights and had a great experience! Yes, the hotel is dated. However, I found the customer service to be above and beyond, and the room was exceptionally clean. We were gone at Disney each day but always returned to a clean room with fresh linens and everything had been cleaned and wiped down. We also saw them frequently cleaning the carpets and surfaces in the hallways and elevators. Honestly I was very impressed with the level of cleanliness! The pool was small but it had a water slide which was a huge hit with the kids. The only other bummer was that the rooms do not have microwaves and you have to go downstairs to microwave food. We did use door dash and it’s also free to have food delivered from the other Disney hotels and downtown Disney. Overall I would absolutely stay again!…
Anywhere else, it would be overpriced ... but it's Disney. For similar proximity to parks in Florida you'd pay $100 more per night minimum. It's nothing fancy, but it was nice, clean and had good beds/pillows. I see other reviews that are disappointed in dining options, but it's not a secret and Grand Californian is just across the street. We ate at parks or downtown Disney all of which are very close. It was great to be easily close enough to come back and nap in the heat of the day and they have awesome AC and good wifi.
Believe me, you need to read reviews like this. I paid an insulting $1000 for a two night stay at this place. The only thing going for it is its proximity to downtown Disney and the theme parks. There are much much nicer hotels in the area to stay in. This place doesn’t even serve coffee in the morning for that price. You have to go down to their snack station and pay $2.25 for a machine to make a lousy (literally lousy) coffee. The hotel does not feel like a Disney property at all, despite the Disney art hanging on the walls and the Disney music being piped through the sound system. Underneath it all is just a 1970s high-rise hotel guess it out to look vaguely like a Disney property. And I mean vaguely. Unless you want pay an extra three to $500 for your stay just to be a bit closer to downtown Disney, stay at a nicer nearby hotel.…
Other than the Name and the Cast Members - we did not feel like we stayed in a Disney Location. There was no place to eat in the Paradise Pier for Breakfast, Lunch or Dinner. With my wife is a wheel Chair we had to go across the street every time we wanted some quick service Items. From the moment we arrived we noticed an unusual smell of the water which we seldom used but when we started to notice small flies coming out of the sink we call maintenance. No Pool on site which meant you needed to travel to another Disney Hotel for that also. We have stayed in Disney World many times as a DVC member and never experienced such a disappointment. See you seem Orlando... Book Bye Anaheim.
The only reason we booked 1 night here was because the Disneyland hotel was sold out and we wanted to add a night to our reservation at a Disney hotel only. We booked Paradise Pier because you are allowed to walk across the street and enter CA Adventure park thru Grand CA Hotel private entrance (just had to show our room key). The entire floor smelled disgusting as soon as we stepped off the elevator, water smelled like sewer in sinks, everything was dated, there are no restaurants to eat breakfast at, pool was closed for renovation.....and it still cost over $300 night for this dump. We will not be staying here again.
My family and I got this room as part of a Costco package, and it was definitely worth it financially. We got the room and a two day pass to the parks for a family of five. The rooms were a touch small, and slightly dated. On the other hand, we didn't spend a bunch of time in the room, so the size didn't make much of an impact. The couch was a rollout, so all five of us slept comfortably without any issue. This hotel is a nice walking distance from Downtown Disney, with all the shops and restaurants. Definitely not a complaint there, as we didn't have to drive much. Also, access to Disneyland is available through the Monorail, so we did not have to go through security twice to get into the parks which was also a bonus considering the kids are smaller and we walked with a stroller. Another added bonus was that even though the restaurants INSIDE Paradise Pier are currently being renovated, the restaurants at Downtown Disney will deliver to the hotel lobby, so picking the order isn't a big deal at all. Of course things are a bit expensive because it is Disney and they pretty much know you really aren't gonna go anywhere else. The important thing is that it's very convenient, and the kids had a great time.…
As with all things Disney, the value received is dependent upon what your "love of Disney" entails. Disney is always more expensive than anywhere else, and usually there is a benefit to staying at a Disney hotel. In this case the only real benefit is location. The rooms are older, but still comfortable. The people are friendly. Food options were terrible as they were testing an app that never worked so finding meals was tough. Luckily we had a car which allowed me to drive and get some cheaper options. There were no characters to speak of except a Santa Claus for pictures. They need to do better to justify the costs in my mind
The pros are the staff are super friendly. Even when disappointed about our stay at the sub par Disney property and talking with management, she was very gracious and thanked me for feedback. Also enjoyed a golf cart ride over to Disneyland pool. Yet, we wanted to enjoy a 'magical' time. Instead we found the resort largely closed, no pool, nor restaurants, super dated and no better than either of the two best westerns on the other side of the park with a similar proximity. We tried to use the Disneyland pool two times in our four day stay but it was jam packed. Our server was kind but nervous as she was breaking the rules of serving us when we didn't have a chair - they were all taken given they were accommodating two hotels with one pool. I also expected convenience of monorail access, but it was frequently closed and not running. Walking through Grand Californian was ok when attending CA Adventure but we had four day park hopper passes so we could only start there two of the four days and it was still a hike. Also at the best western we would have received free breakfast, received points and spent about $200/ni less. Disney is supposed to be 're-imagining' the property but they have a long way to go. It was really dated inside and there did not to appear to be construction on the rooms - just the pool. If covid is the reason for the closures of all amenities, why was Disneyland Hotel and Grand Californian all open? We tried to get reservations at the other properties but they were booked. This was a rescheduled March '20 reservation and previously we had a 3 bedroom/4bath suite booked that slept 14. Those rooms are no longer available so instead we booked 4 separate rooms for 4 couples. I requested Kings but they only had two queen rooms which also had a hide a bed and could maybe understand the ~$500/ni room charge IF we had 6 people jammed in each room but we only had two couples. There was no free water even. View was parking lot. Huge disappointment. Expressed to management who admitted they have heard this frequently and are passing on to higher ups. $800/ni could have been saved if I would have just known the Best Western on the other side are just as close walking distance and not been swayed into thinking Disney would provide a magical experience for the outrageous price. Super super disappointed for the price we paid - this was my sisters first time at 47 yrs of age. We also had my 75 yr parents with us and our 30 year old married daughter and her husband. Will never fall for this again.…
So we stayed here on the Disney property to enjoy some specific perks that I was told only Disney hotels offer. I was told that if you stayed at a Disney resort that you could enjoy a magic morning which would let you into the parks 1 hour before everyone else, this IS NOT TRUE anymore. All of the dining restraunts are all closed, so you have to go to massively full Donwtown Disney to eat or get food delivered to you. Plus we were never informed but the pool and the entire fireworks observing deck is closed and being remodeled, so the only other option was to take a golf cart shuttle from the Paradise Pier to the Disney hotel, which we did and enjoyed it one day. The bottom line is that there is ZERO reason to stay at this hotel over another close resort to the opening gates just to pay double the price. Also if you have a standard view room you will have to leave the hotel and go to the parking garage to watch the fireworks show. There was barely ANY Disney decorations across the hotel, just 2 statue coming into the lobby, 1 poster in our room and 1 Disney lamp, but thats about it which we found odd. They did have a really good Disney store inside their hotel, but nothing you couldn't find at Disneyland. Give this place time for its remodeI would have to be given a free stay just to come back.…
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