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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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794 Reviews from our TripAdvisor Community

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Showing 772: English reviews
Level Contributor
34 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is one of several we stayed at for our west coast trip as we are Hilton Diamond members. Rooms were clean and staff friendly. It is smaller than I expected based on the pictures and along a very busy road. Be sure to get a room around the pond as you will have your own little terrace. If not... More 

Helpful?
Thank Elizabeth S
Burlington
1 review
3 of 5 stars Reviewed 1 week ago

The staff was excellent. However the room and hotel needed some work. Floors and walls were dirty. Maintenance was quick to respond when we called for light bulbs. Pool and hot tub needed a little cleaning also.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tracih482
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for writing a TripAdvisor review about your recent stay at the DoubleTree by Hilton. We are delighted to discover that our staff was of excellent service to you. We are sorry that you experienced some issues within your stay, but would like to welcome you back soon in hopes for a better one. Thank you for being our... More 

Niskayuna, New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This was my first time staying at a Hilton Doubletree. The staff was extremely helpful and friendly. The room was very clean and our view was wonderful. It was a great location to travel to any of the wineries. I would definitely recommend this hotel!!!!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nadine C
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel! We greatly appreciate your business. We are thrilled to learn that you were pleased with your stay and would give our hotel a recommendation! We would love to welcome you again soon if your travels ever bring you back to the... More 

Leominster, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean with relatively quick access to Napa / Sonoma. The restaurant food was ok, not great. It was a quiet and calm atmosphere. Staff was friendly and quite helpful. We enjoyed our stay there and would go back again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Q1500OWheatherb
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are happy to learn that you were satisfied with your stay. We can't wait to have you stay with us again soon when your travels bring you back to the area. Thank you for being our guest! More 

vidalia, United States
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed it; pool side bar area was really nice, espicially the fire at our seating area. We booked through Trivago and got an excellent price for our room. The wait staff was very friendly and efficient. The registar was extremely helpful and very competent. The location was good as it was pretty close to wineries. The restaurant was very good;... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nancy M
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley-American Canyon, we greatly appreciate your business. We are delighted to learn that you were pleased with your stay. Your kind comments will be shared with our entire staff. We thank you for being our guest and would... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great people at check in. We were given cookies and water. When we got there they were cleaning some of the carpet in the hallways. The deodorizer was so strong it gave me a migraine. Room was clean but only had two towels. Called twice and then 2 hours later finally got more. Think there was a breakdown of communication... More 

Helpful?
Thank Lorie D
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are sorry to learn that you experienced some issues with housekeeping and the maintenance of our pool area. These issues have been immediately address to be resolved as soon as possible. We thank you for your kind... More 

San Diego, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service. Very great value and close to almost everything in Napa. Definitely recommend this property. I have stayed here during my business/leisure trips for the past 5 years and the staff never fails to provide a great stay!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jamie O
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are overwhelmed by your kind comments! They will be recognized and shared with our entire staff and it will surely brighten each one of their days. We are happy to learn that you are a returning guest... More 

Chapel Hill
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

They lost our reservation, the front desk clerks told us (falsely) that they were full, and we had to invoke our Hilton Diamond Honors Member status with the Guest Services Manager just to get the room we reserved. The room was not very clean and had a large stain on the carpet. The restaurant was a disaster--they were "out" of... More 

Helpful?
Thank Frank A
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

We greatly appreciate your business, and sincerely apologize for your most recent experience. This is not the typical guest experience at our hotel, and I’d like to speak with you personally in more detail about your recent stay. If you’re open to it, will you please call me directly at (707) 674-2556 so that we may schedule some time to... More 

Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 3 weeks ago

Well the arrival was aukward as I called ahead twice looking for an early check in and what I arrived I was told we were 100 % full last night we have nothing available. I said I called twice and asked for this, sorry air. Can I use the bathroom? Yes around the corner. I came out if the bathroom... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank N4303RZterryh
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback in regards to your recent stay at our hotel, we greatly appreciate your business. We strive to ensure that we provide only top-notch service for our guests. I sincerely apologize that your recent stay with us was less than satisfactory. This is not the typical guest experience at our hotel, and I’d like to speak... More 

Sparks, Nevada
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was great. Clean, quiet, centrally located to Napa area and San Fransisco. The spa was amazing, had a great couples massage. Loved having the restaurant right there at the hotel as well. Breakfast was more than I expected; eggs to order, bacon, sausage, waffles, muffins, rolls, juices, cereal, yogurt and fruit. Had a great time and would definitely... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 528megang
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a Tripadvisor review about your recent stay at DoubleTree by Hilton, we greatly appreciate your business. We are so pleased to learn that you were satisfied with your overall stay! It warms our hearts to discover that we were able to serve you to the best of our ability. We thank you... More 

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Near DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Location: United States > California > Napa Valley > American Canyon
Price Range: $133 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon
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