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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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Traveler (103)
Room & Suite (121)
Pool & Beach (23)
Overview
  • Excellent36%
  • Very good33%
  • Average19%
  • Poor8%
  • Terrible4%
Travelers talk about
“double tree”(68 reviews)
“cookies”(92 reviews)
“napa valley”(105 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,116)
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1,089 results
Traveler rating
372
366
214
92
45
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372
366
214
92
45
Show reviews that mention
All reviewsdouble treecookiesnapa valleypatio roomwine countrybreakfast buffeton site restaurantwould stay here againlagoon viewsan franciscoshort driveupon checkfront desk staffnice stayeasy accesswine tastingpond
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1 - 5 of 1,089 reviews
Reviewed 2 days ago

To sum up the stay, its the kind of place where you wear your shoes throughout the room, bring your own towels, and double lock the doors and windows at night. Staff was rude and unaccommodating, room was overwhelmingly dirty, price point was high compared...More

Review collected in partnership with DoubleTree by Hilton
Thank kenseyknapp
Hotel's Favorite
Reviewed 2 weeks ago

This hotel is not very close to Napa, it is probably about a 25 minute drive, but if you don't mind the drive, it is good. We actually stayed here because it was close to Six Flags. The rooms were very nice. Check in was...More

Thank Heather C
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American CanyonResponded 2 weeks ago

Thank you for taking the time to share your experience. We are happy to hear you enjoyed your stay with us. We apologize for our pool being out of service for the duration of your stay. We appreciate your understanding as the safety of our...More

Reviewed 2 days ago

Staying at Doubletree was great! It was easy to find and location was perfect to get to other adventures. Dropped off our son at Cal Maritime but able to meet family in Petaluma and family came to meet us at the hotel for dinner. Really...More

Review collected in partnership with DoubleTree by Hilton
Thank puating100
Response from Karisse C, Guest Relations Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American CanyonResponded yesterday

We are delighted that you enjoyed your visit to the hotel and that your dinner was enjoyable at Table 29! Come back soon to enjoy Sonoma and Napa wine country while visiting your son! We appreciate your patronage.

Reviewed 5 days ago

Had a very poor experience at the Dobletree American Canyon. Hotel interior is "tired", room was badly in need of paint, ripped screen was hanging from exterior facing window, toilet "ran" constantly and did not flush properly, door know was broken. Housekeeping left fewer and...More

Review collected in partnership with DoubleTree by Hilton
Thank Chan P
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American CanyonResponded 3 days ago

We are very sorry to hear you were disappointed with your experience with us. Our maintenance team has been notified and has resolved these issues. We sincerely appreciate your feedback as we continually work to improve our guest experience. We hope you will consider staying...More

Reviewed 1 week ago via mobile

This hotel is OK. Nothing special, but decent for price. I was disappointed as I did not realize how far it was from the main vineyards in Napa. At least 40-50 minutes drive. Food is also average. If you're going to Napa to do vineyards...More

Thank Chunkalunks
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American CanyonResponded 1 week ago

Thank you for sharing your experience. We are sorry to hear that our location did not work well with your traveling plans. We hope that you will considering staying with us in the future so that we may restore your faith in our hotel.

View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Wheelchair access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$138 - $311 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
$138 - $311 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Add Photo Photos
Traveler (103)
Room & Suite (121)
Pool & Beach (23)
Dining (14)
Amenities (21)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
Thomas R
February 2, 2018|
Answer
Response from Colaelptx | Reviewed this property |
We had an early dinner at the hotel on the afternoon we arrived,and did not note a happy hour.
1
Vote
Georgann W
September 15, 2017|
AnswerShow all 2 answers
Response from Karisse C | Property representative |
There are no laundry facilities close to our location, however, we do offer same day laundry service!
0
Votes
Room Tips
"Definitely second floor away from any of the exterior doors there are doors at just about every corner."
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"I liked a 2nd floor room to leave the window open all night but some 1st floor rooms have a sliding door and..."
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"I enjoyed the lagoon view we had. The ducks swimming were fun to watch."
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"Ground floor patio with lagoon view"
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