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Extended Stay America - San Jose - Santa Clara

Traveler (7)
Room & Suite (19)
Dining (1)


Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
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Full view
36Car recommended
Grade: 36 out of 100
13Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
2131 Gold St, Alviso, CA 95002-3701
Getting there
Mineta San Jose Intl Airport5 mi
Metropolitan Oakland Intl Airport25 mi
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27Room tips
Traveler rating
  • 42
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  • 16
  • 17
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Popular mentions
The rooms are very spacious with lots of desk, dresser, closet, and counter space. The in-room kitchen with fridge, microwave and stove are great. The staff are very friendly and courteous. Having said that, it's clear that this is a budget hotel. The building is in rough
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa Clara
Responded 5 days ago
Neil, Thank you for sharing your thoughts. We are glad you liked the courteous service delivered by our team and that you had a pleasant stay in your room. However, we apologize for letting you down with the condition of our hotel and the wifi issue. Also, we are sorry for the breakfast not being according to your expectations. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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Hotel's Favorite
This is my 3rd stay in as many months at this hotel. I am pretty wary about staying in ESA hotels after a not so good experience at Milpitas; however, this hotel seems to have been recently updated. The rooms were clean and during my longer stay, the housekeeping was immaculate.
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa Clara
Responded Feb 13, 2019
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff, pleasing ambience and convenient location. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thank you again for making us your home. Sincerely, Hotel Management
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A male with room key tried to get into my room in the afternoon. Thanks god I had my door double locked. It is terrifying. it turned out to be a miscommunication between the front desk and that male; However, as a female travel on my own, this still makes me feel very unsafe and
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa Clara
Responded 3 weeks ago
Thank you for taking the time to give us your feedback regarding your recent stay. We apologize for the lack of attentive service from our front desk and for the inconvenience this caused. Please accept our apologies for the disappointing experience you had, and your feedback will be shared with our team to ensure this does not happen again. We hope you will give us a chance to welcome you back on your next visit this way. Sincerely, Hotel Management
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Very good customer service, manager(Sunil) was really nice . Free complimentary breakfast and coffee is available 24hrs Hustle free environment Enjoyed my stay will recommend everyone to stay here without any problems.
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa Clara
Responded Apr 30, 2019
Dear Ratnesh, Thank you for choosing Extended Stay America while here for business and for recommending us to future travelers. It’s a pleasure to know you were able to start your day off right with our complimentary grab-and-go breakfast and were impressed by the service provided by our courteous associate. We will be sure to share your compliments with Sunil for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
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this is a new property. Rooms are clean and spacious and facilities are fair for price charged. (breakfast is grab-and-go) problem is faced is with inexperience of front desk personnel, who still seem to be ramping up. 1>My card was charged inaccurately. Provisional expense
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa Clara
Responded Apr 5, 2019
Dear jubyjose, we are so pleased to have had you as our guest at our new hotel. Thank you for mentioning how comfortable and spacious our guest suites were. We are, however, sorry your experience with our front desk team did not live up to your expectations and for any billing errors on our part. We are even sorrier this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
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$114 - $289 (Based on Average Rates for a Standard Room)
extended stayamerica san jose - santa clara hotel san joseextended stay san josesan jose extended stay
United StatesCaliforniaAlviso
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