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Candlewood Suites Alabaster

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59 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Southwest Gulf Coast, Florida
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 12, 2015

The hotels' location was very good for our purposes, however, it would be difficult to find your way there without GPS or knowledge of the area. We have stayed in a different Candlewood in Birmingham in a queen suite and the bedroom was a separate room from the living/kitchen area. At this property, it is all one room and not... More 

Helpful?
Thank puffkitten
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear puffkitten, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked the location. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The... More 

Plymouth, United Kingdom
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel is quite easy to see from the main road but the actual entrance wasn't well signposted but as the parking was free no need to dwell on getting there. We were very warmly welcomed by Gabby. Having checked in she gave us lots of information about the hotel, all pretty standard. But after she gave us directions to... More 

Helpful?
Thank maria1joe
Mobile, Alabama
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed at this hotel last week while attending a conference. I didn't realize when I made the reservation that this is "an extended stay hotel" and does not serve a continental breakfast so travelers need to be aware of that. There was a small kitchenette in the room with a two burner stove top but no oven, a microwave, refrigerator... More 

Helpful?
Thank EjayMobile_Alabama
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear EjayMobile_Alabama, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff nice and friendly and our location convenient for your needs.... More 

Alabaster, Alabama, United States
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 25, 2014

Needed a quiet place to study. Since this is the only hotel in my home town, I decided to give it a try. Rates are very reasonable considering you get a suite. Microwaves, dishwasher, dishes and full size refrigerator in every room. Very quiet. Although it resides behind a major shopping area, and considering the police presence in Alabaster, this... More 

Helpful?
Thank Chris F
West Palm Beach, Florida
Level Contributor
117 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 5, 2014

This is not a review of the hotel property per se (although I have stayed there before). I wanted to commend an employee who went, in mmy opinion, above and beyond for a priority club member. I needed to fax (yeah, who does that anymore?) some papers to my financial institution. I had long since got rid of my fax... More 

Helpful?
1 Thank basenjidave
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 26, 2014 via mobile

My wife and I just stayed three nights for a wedding. The room was clean and neat and stocked with everything we need. The only reason I'm not giving it a five star rating is because the final recliner is pretty worn. We accidentally left a blanket on the bed and when we called about it the staff immediately acknowledged... More 

Helpful?
Thank Iam H
1 review
1 of 5 stars Reviewed May 25, 2014 via mobile

Bathroom toilet and shower were filthy. Sheets looked as if they hadn't been changed, dust all over furniture, unfriendly staff and dog feces all over grounds. I would not stay here again or suggest anyone to stay here.

Helpful?
Thank Sha'ni-quar S
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Oh behalf of the staff at Candlewood Suites, we sincerely apologize for any inconveniences you experienced at the hotel. We take great pride in our staff''s attention to detail and this is one of less than a handful of poor housekeeping reviews we have ever received in our 5 years operating. However, one poor review is one is too many.... More 

Alabaster, Alabama
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 23, 2014

Recently had reason to spend one night at Candlewood Suites. We arrived late at night and everyone we came in contact with was extremely nice, friendly and helpful. The only reason for a 4 out of 5 rating is that the bed in the room we stayed in was extremely hard and the floor in the kitchen area was sticky.... More 

Helpful?
1 Thank parrothead43
Costel H, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Hi Parrothead43 and thank you for your feedback. I am familiar with this situation and we did look into your floor issue after you departed. As it turns out, it was the cleaners that were used on the floors. We sincerely apologize for this inconvenience and the cleaners have since been switched out. We are happy you enjoyed your stay... More 

Bowling Green, Kentucky
Level Contributor
4 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

Helpful?
Thank Rick V
Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More 

Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

This is a great place to stay. I would be glad to stay again. The staff was excellent and they were accomidating to every need. The rooms were extremely clean with very comfortable beds and a full kitchen. I was able to bring my pets, which made my stay even more enjoyable! Thanks to the whole staff!!

Helpful?
1 Thank Paige L
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Drive, Alabaster, AL 35007
Location: United States > Alabama > Alabaster
Price Range: $94 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Alabaster 2*
Number of rooms: 88
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites
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