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Candlewood Suites Alabaster

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61 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Saraland, Alabama
Level Contributor
110 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff was wonderful, check in and check out very quick. Stayed on the third floor in a suite. Queen bedroom and Double bed in the main room instead of sofa. Love this concept, we had four adults and this made it very nice. AC controls for bedroom and separate one for main room. Also there was a tv in... More 

Helpful?
Thank Ladye A
Alabaster, Alabama
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

Had a big problem with the billing. My insurance was paying for the rooms and they wanted a card on file for extra charges. The next Friday, they had charged my room for over a thousand dollars. Money was tight since I was remodeling so that took my bank account down to just a few dollars. I told them at... More 

Helpful?
Thank s0me0nespecial
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel twice on recent visits to the area for work. It is a new hotel with a friendly staff and clean, comfortable rooms with fully equipped kitchen areas for longer stays. The location makes it easily accessible off of highway 65 up on hill behind a shopping area walking distance to a variety of fast... More 

Helpful?
Thank ReadRibbet
Burke, Virginia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Booked a stay here in a pet friendly suite room as we were travelling through and it was very good. The staff was friendly, and helpful. Our reservation was spot on and we even received the room we preferred away from the elevators and on a high floor. The room had a good sized refrigerator and a nice built in... More 

Helpful?
Thank TJW2112
Tampa, Florida, United States
Level Contributor
136 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 14, 2016 via mobile

I've stayed in Candlewood properties several times for long term assignments and they are great. However we used it as a base for family wedding party and not so great. Lack of breakfast meant everyone got scattered each morning. No breakfast area meant no where to congregate at end of day. We took over the tiny reception area at check-in... More 

Helpful?
1 Thank James W
IHGService, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear James W, Thank you for your feedback regarding your stay at Candlewood Suites Alabaster, AL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about reception. However, we’re sorry we fell below your expectation regarding the lack of breakfast.We take all reviews positive and negative very seriously,... More 

2 reviews
3 of 5 stars Reviewed April 6, 2016 via mobile

The room was a good side. The pullout couch mattress was not comfortable, but they never are. The room had a full refrigerator, stove, and two flatscreen TVs. The coffee pot did not work. The hallways smelled like cigarette smoke. The room occasionally smelled of faint cigarette smoke on non-smoking floor. The hotel and room were clean.

Helpful?
Thank Jean B
Costel H, Manager at Candlewood Suites Alabaster, responded to this review

Dear Jean , Thank you for providing us with feedback about your stay . I am sure we could have been able to remedy all the inconveniences you experienced in our hotel should you have brought them to our attention while you were here : We provide additional foam mattress toppers for our pullout sofas upon requests . The coffee... More 

Pensacola, Florida
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 29, 2016 via mobile

Candlewood Suites is an absolute wonderful place to stay. This place was so clean and everyone who worked there was so courteous and helpful. I would highly recommend staying here, whether it's for one night or a week. They have a gym and laundry area as well as suites with full kitchens in them. You won't be disappointed at all.

Helpful?
Thank Paula G
Huntsville
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 12, 2016 via mobile

The lobby area had me concerned when we first arrived. Not a very pleasant smell and was very simple. However, the room made up for the lobby. Spacious room and clean. Bed was too firm for my preference. WiFi never worked for either one of us, it's free and no code was required. Bathroom had cabinets, and plenty of room.... More 

Helpful?
Thank Lisa B
2 reviews
5 of 5 stars Reviewed February 4, 2016

From the moment we arrived at the front desk until the moment we left, we enjoyed the friendly staff and the super clean, quiet hotel. The room was more than we expected and the price was right. We were facing the west, so saw a beautiful sunset and were surprised as a bonus.

Helpful?
Thank Marilyn W
Panama City, Florida
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 1, 2016 via mobile

This was a last of the minute choice to stay in Alabaster. Never stayed at a Candlewood Suites, but glad I did! The staff was awesome and the room was great. The bed was so comfortable and the water pressure was great. Even though I didn't use the kitchen it was well stocked and having a fridge was great too!... More 

Helpful?
Thank Scott H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Dr, Alabaster, AL 35007-3204
Location: United States > Alabama > Alabaster
Price Range: $94 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites
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