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Candlewood Suites Alabaster

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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Candlewood Suites Alabaster
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74 Reviews from our TripAdvisor Community

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Showing 73: English reviews
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Princeton, Iowa
Reviewed 3 days ago NEW

After charging me three times for my room, and springing a $75 non-refundable pet fee, when I was not informed of the fee when making my reservation, I was able to stay in a room with no cold water (tepid at best and hot, but no cold) and an air conditioner that sounded like a playing card was pinned to...

Thank rogbiehl
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Thank you for your valuable feedback. We strive to make sure our guests are completely satisfied with their stay and use your comments to ensure that corrections are made to prevent this in the future. It was our pleasure to refund your charges because our guests are important to us. We hope your will give us another opportunity to show...

Orlando, Florida
Reviewed April 13, 2017

As a business traveler I stay in hotels for 6-8 weeks at a time. This place is in the top 3 I have stayed across the country the entire staff is great excluding GM who is now gone the housekeeping staff is the best I've had. They notice little things I do and take care of it just a great...

Thank consult12015
About Hotel's Favorite Review
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for staying with us. Our staff strives to make sure our guests are completely satisfied with their accommodations. We hope you come back to see us again.

Clarksville, Tennessee
Reviewed 1 week ago

A pleasant stay. We stopped here overnight on our way to New Orleans. Didn’t have an opportunity to enjoy all the amenities, but the room was pleasant, quiet and they have free fresh coffee 24/7 in the lobby area. I am a frequent business traveler and I can see myself enjoying an extended stay here if I am ever in...

Thank Clarksville_Couple
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Thank you for staying with us on your way to New Orleans. We are glad you enjoyed our accommodations. Hopefully next time you can stay longer or stay with us while on business. Hope to see you again soon!

South Carolina, United States
Reviewed December 29, 2016

We travel to Alabaster 1 - 2 time a year to visit our son. We normally stay here because it is a pet friendly hotel. In the past everything was great about this hotel, however, I was disappointed with this stay. The people were very nice except for the fact that the remote in our room did not work. It...

Thank Grady R
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear Guest , I apologize for the issues encounter during your last stay with us . As you know from your previous experiences with us , this is not how we typically treat our guests. When time comes for your next visit , please contact me directly and I will make sure all of your needs and requests are met...

Alabaster, Alabama
Reviewed December 28, 2016

I booked a room here for my son and his family to stay on Christmas Eve. I was double billed and the management refused to correct their error! Now I have to go to my bank to dispute the charges! CW Suites, don't bother with your standard "apology". I booked 1 room for 1 night, I was billed for 2...

2Thank joelburkhart
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear Guest , You are right , I hope others are reading this review and understand that you omitted some important facts about the issue : -you made a reservation through a 3rd party in an effort to save a few dollars . That 3rd party made it clear to you that the reservation you made was NON-REFUNDABLE , even...

Warner Robins, Georgia
Reviewed December 28, 2016

Nice hotel with a good bit of shopping within walking distance (only if you can do hills). The hotel is small but great for a getaway to see family. What I didn't know was this is an extended stay hotel so housekeeping is weekly but not bad for us...also, it's pet friendly. So the hotel went from quiet at night...

Thank lw4lyfe
Reviewed November 29, 2016 via mobile

Just stop for one night while on the road. Room was clean other than a strange smell, reason for the 4 rating. Staff was pleasant and attentive. Good location of interstate. Lots of restaurants and shopping near.

Thank Ray B
Reviewed November 21, 2016 via mobile

The hotel was clean, with easy access. Mostly a no frills overnight stay on a long road trip. Staff were polite and helpful. Rooms were clean, decent size and adequate for our needs. We had no problems checking in or out. T

Thank George D
IHGService, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear George D, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our hotel to be clean, and our staff to be...

New York, NY
Reviewed November 7, 2016

Was there over a busy weekend with a wedding. Staff was very helpful. Rooms were huge and very clean. Free movies and popcorn and big kitchens were great for kids. The little store in hotel was good but did not have pet food, for a pet friendly hotel that was strange. Near stores and restaurants. Overall a great stay.

Thank Mendyinthebigcity!
Moultrie, Georgia
Reviewed November 6, 2016 via mobile

This is an excellently kept hotel, friendly staff, very good facilities. The room is comfortable and clean. But in this day, tub showers are out of date and, although I don't need "handicap accessible" but in our 60's we are more comfortable with a walk-in shower. This is only reason I give it a 4 instead of 5. Also it's...

Thank joly_boly
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53 photos of this hotel

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Room/Suite (16)
Bathroom (3)
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06/04/2017 06/05/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Dr, Alabaster, AL 35007-3204
Location: United States > Alabama > Alabaster
Price Range: $94 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites
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Questions & Answers

Questions? Get answers from Candlewood Suites Alabaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms have 2burners and full refrigerator dishwasher garbage disposal”
consult12015, Apr 13, 2017 | Read review
“Don't stay near the elevator”
lw4lyfe, Dec 28, 2016 | Read review
“Quiet location above the shopping center. Front rooms have nice view of trees and hills.”
Mendyinthebigcity!, Nov 7, 2016 | Read review
“The suites on the 3rd floor with two separate rooms were perfect for people with different sleeping schedules.”
ladyea, Aug 22, 2016 | Read review
“Don't get on the top floor, their elevators broke down once a week while we were there for 2 months.”
s0me0nespecial, Aug 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$84* /night
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Prices are for 1 room, 2 adults
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