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Candlewood Suites Alabaster

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Candlewood Suites Alabaster
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64 Reviews from our TripAdvisor Community

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Showing 63: English reviews
The Villages, Florida
Level Contributor
908 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

I can't remember if I have ever stayed in a Candlewood Suites before, but after this stay I will be whenever I get the chance. Let's see: the bed was divine; the staff friendly and helpful especially in getting oriented on how things work there; free laundry available; miscellaneous food and stuff area available (for purchase); gym; and the room... More 

Thank Scott8147
Bloomington-Normal, Illinois
2 reviews
1 of 5 bubbles Reviewed September 2, 2016

I would suggest you never use this as a place to stay...I think a 75 dollar fee is outrageous for a pet fee,,and we were not of this prior to our reservation..when we complained to someone in your complaint center the man laughed at my husband..I find this very u nprofessio nal and rude

Thank sandraalbee
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear sandraalbee, Thank you for providing us feedback on your recent stay in our hotel . I am sorry you were not informed about out pet fee at the time of reservation . I am not sure if you made the reservation over the phone, online or through a 3rd party .Also I do not know if you disclosed to... More 

Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 26, 2016 via mobile

This is our first suites stay since having kids and we felt spoiled with the extra space! Our suite was clean and tidy. We loved that we had a room separate from our son so we didnt have to be still and quiet while he drifted to sleep. We loved the little snack room and the games you could borrow.... More 

Thank Megan M
Saraland, Alabama
Level Contributor
120 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 22, 2016

The staff was wonderful, check in and check out very quick. Stayed on the third floor in a suite. Queen bedroom and Double bed in the main room instead of sofa. Love this concept, we had four adults and this made it very nice. AC controls for bedroom and separate one for main room. Also there was a tv in... More 

Thank Ladye A
Alabaster, Alabama
Level Contributor
3 reviews
1 of 5 bubbles Reviewed August 4, 2016

Had a big problem with the billing. My insurance was paying for the rooms and they wanted a card on file for extra charges. The next Friday, they had charged my room for over a thousand dollars. Money was tight since I was remodeling so that took my bank account down to just a few dollars. I told them at... More 

Thank s0me0nespecial
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 25, 2016

I have stayed at this hotel twice on recent visits to the area for work. It is a new hotel with a friendly staff and clean, comfortable rooms with fully equipped kitchen areas for longer stays. The location makes it easily accessible off of highway 65 up on hill behind a shopping area walking distance to a variety of fast... More 

Thank ReadRibbet
Burke, Virginia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 23, 2016

Booked a stay here in a pet friendly suite room as we were travelling through and it was very good. The staff was friendly, and helpful. Our reservation was spot on and we even received the room we preferred away from the elevators and on a high floor. The room had a good sized refrigerator and a nice built in... More 

Thank TJW2112
Tampa, Florida, United States
Level Contributor
139 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed May 14, 2016 via mobile

I've stayed in Candlewood properties several times for long term assignments and they are great. However we used it as a base for family wedding party and not so great. Lack of breakfast meant everyone got scattered each morning. No breakfast area meant no where to congregate at end of day. We took over the tiny reception area at check-in... More 

1 Thank James W
IHGService, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear James W, Thank you for your feedback regarding your stay at Candlewood Suites Alabaster, AL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about reception. However, we’re sorry we fell below your expectation regarding the lack of breakfast.We take all reviews positive and negative very seriously,... More 

2 reviews
3 of 5 bubbles Reviewed April 6, 2016 via mobile

The room was a good side. The pullout couch mattress was not comfortable, but they never are. The room had a full refrigerator, stove, and two flatscreen TVs. The coffee pot did not work. The hallways smelled like cigarette smoke. The room occasionally smelled of faint cigarette smoke on non-smoking floor. The hotel and room were clean.

Thank Jean B
Costel H, Manager at Candlewood Suites Alabaster, responded to this review

Dear Jean , Thank you for providing us with feedback about your stay . I am sure we could have been able to remedy all the inconveniences you experienced in our hotel should you have brought them to our attention while you were here : We provide additional foam mattress toppers for our pullout sofas upon requests . The coffee... More 

Pensacola, Florida
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 29, 2016 via mobile

Candlewood Suites is an absolute wonderful place to stay. This place was so clean and everyone who worked there was so courteous and helpful. I would highly recommend staying here, whether it's for one night or a week. They have a gym and laundry area as well as suites with full kitchens in them. You won't be disappointed at all.

Thank Paula G
Questions? Get answers from hotel staff and past guests. Ask a question

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Management photos: Courtesy of the property manager

All Management Photos (39)
Hotel & Grounds (5)
Room/Suite (26)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Dr, Alabaster, AL 35007-3204
Location: United States > Alabama > Alabaster
Price Range: $94 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites
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