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Willard InterContinental

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1401 Pennsylvania Ave Nw, Washington DC, DC 20004-1047
COVID-19 update: See the added health and safety measures this property is taking.Read more
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InterContinental
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About

#8 of 154 hotels in Washington DC
Location
Cleanliness
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Value
2020 Travelers' Choice Best of the Best
GreenLeaders Bronze level
An iconic hotel, listed on the National Register of Historic Places, the Willard InterContinental Washington, D.C., is a world-class destination known for its rich history, luxurious accommodations, premier meeting spaces and inventive cuisine. Often referred to as the "Residence of Presidents," this legendary property located in the heart of the nation's capital, has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history for 200 years. Recently named among the top two "Best Hotels in Washington, D.C." by Travel + Leisure, The Willard offers 335 spacious and elegantly appointed guest rooms and suites that exude a unique blend of contemporary luxury and historic charm.
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Property amenities
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Room features
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Room types
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5,115Reviews44Q+A100Room tips
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Popular mentions
Craig R wrote a review Yesterday
Washington DC, District of Columbia177 contributions63 helpful votes
Great staycation in a beautiful hotel. Bedding was very comfortable. Shower is perfect. Cleaning is a clear priority. The associates are. Top notch professionals. Cafe du Parc, the onsite restaurant is incredible, best breakfast in town.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
Trip type: Traveled solo
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COLBYHANKSBAER wrote a review Nov 22
6 contributions6 helpful votes
Prime location for walking, great restaurant onsite, nice element of history, great dining options nearby, but best of all the most cheerful receptionist, Ali. Thank you Ali, for highlighting our stay!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
Trip type: Traveled on business
1 Helpful vote
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Response from Nathalia Lopez, Guest Services / Front Office at Willard InterContinental
Responded 5 days ago
Thank you for taking the time to share feedback on your recent stay at The Willard. We're happy to hear your stay with us was a special one. It was also such a pleasure reading your kind words about our staff, including Ali. We will be sure to share your comments with him. We hope to welcome you again soon. Regards, Nathalia Lopez Director of Rooms
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jonjwilson wrote a review Nov 20
Ohio1 contribution
I have written very few reviews since many of the hotels where I stay are middle of the road. Very few places are horrible or outstanding to deserve my review. With that said, I was extremely impressed with the facility and the employees of the Willard Hotel! In a year where most people's concerns revolve around cleanliness, this hotel easily gets five stars! Every employee I came across was polite and smiling. In terms of location, if you're coming to visit many of the memorials and the White House and capital, you can't do much better than The Willard! I will look forward to returning soon. Great job!
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Date of stay: November 2020Trip type: Traveled solo
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Response from Nathalia Lopez, Guest Services / Front Office at Willard InterContinental
Responded 5 days ago
Thank you for your review. We're appreciative of your feedback and deeply humbled by your kind words. We're thrilled to learn your experience was a memorable one and that you were extremely impressed by our legendary property. We will be sure to share your comments with our team. Should your travels bring you back to Washington, DC, we hope to have the opportunity to welcome you back for another memorable stay. Regards, Nathalia Lopez Director of Rooms
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alanblong wrote a review Nov 18
Baltimore, Maryland1 contribution
Great hotel and staff. I had a stay planned before a "Million MAGA" gathering was planned. These people were not forced to wear masks while in public hotel spaces. We ran into unmasked people every time we left our room (hallways, elevator, and lobby). Many large groups gathered unmasked in the lobby without posted safety measures being enforced. I call the front desk to complain and was offered IGH points. Points are great but not being able to enforce basic safety measures during a pandemic is a very serious issue as this negligence could result in people dying.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
Helpful
Share
Response from Nathalia Lopez, Guest Services / Front Office at Willard InterContinental
Responded 5 days ago
Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. As you mentioned in your comments, throughout our property and in our guestrooms, is verbiage that speaks to the requirement of masks in all public areas of the hotel, as mandated by the hotel as well as the DC government. That weekend, our staff, including our security team, did their very best to enforce the policy with individuals who chose to not follow these covid protocols while with us. Ensuring the health and well-being of our guests is of the utmost importance. With that said, in reviewing comments like yours, as well as feedback garnered throughout that weekend from staff, our team has since revised our protocols to enact much stricter enforcement measures, with details of these measures conveyed to guests upon check-in. We appreciate your candid feedback as we work to navigate this new environment. Regards, Nathalia Lopez Director of Front Office
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cmuller70 wrote a review Nov 17
1 contribution
This is a beautiful hotel that was accommodating in every way! I would definitely choose to stay here again should I need to stay in DC again. Attached restaurant and cafe had delicious offerings at reasonable prices.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
Helpful
Share
Response from Nathalia Lopez, Guest Services / Front Office at Willard InterContinental
Responded 5 days ago
Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're pleased to learn you had a memorable time at our iconic property and that you would chose to stay with us again on future travels to DC. We hope to welcome you again soon! Regards, Nathalia Lopez Director of Rooms
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PRICE RANGE
$212 - $607 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
willard intercontinental washington hotel washington dc, intercontinental washington dc, intercontinental hotel washington dc
LOCATION
United StatesDistrict of ColumbiaWashington DCUpper Northwest
NUMBER OF ROOMS
335
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