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InterContinental the Willard Washington D.C., an IHG Hotel

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1401 Pennsylvania Ave NW, Washington DC, DC 20004-1047
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Traveler (2114)
Room & Suite (945)
Videos (1)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental the Willard Washington D.C., an IHG Hotel
Updated 06/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 157 in Washington DC
Location
5.0
Cleanliness
4.8
Service
4.7
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders Bronze level
Located near The White House, Willard InterContinental Washington, D.C., has played host to the world's social and political elite and has been the site of many historical moments since 1818. A luxury hotel in Washington, D.C., often referred to as the "Residence of Presidents," Willard has welcomed presidents, foreign dignitaries, and celebrities alike. Experience 5-star service at this Downtown Washington, D.C. hotel and savor masterfully handcrafted cocktails in the iconic Round Robin Bar.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Kids stay free
Books, DVDs, music for children
Car hire
Paid private parking on-site
Wifi
Paid wifi
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Strollers
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Desk
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, French, Russian, Spanish and 10 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
122Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
5339Reviews46Q+A100Room tips
Traveler rating
  • 3,984
  • 913
  • 253
  • 109
  • 80
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Popular mentions
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Most Recent
GMC wrote a review May 7
7 contributions1 helpful vote
+1
Few hotels in America ooze as much American political history or can boast the rich and beautifully rendered patriotic architecture, as The Wilard. As frequent IHG guests, we were treated to an over the top upgrade, but it seems like most of the rooms at the hotel are spacious upgrades regardless. Very friendly, contemporary, and efficient service felt comfortable beside points of interest such as the 19th century luxury front desk Hotel charm. Located right in the center of everything important in DC, and only a block or two away from the White House. Where else in America can you go to a single floor and find the Thomas Jefferson, Abraham Lincoln and Martin Luther King Suites in the same hallway. And all of these people, as well as dozens more notables, stayed there and have suites named after them The ceiling in the Lobby is worth the trip to see, every US state represented with its own unique Medallion. Mark at the front desk spoiled us, and everyone else treated us with the understated luxurious service accompanying the almost overstated architectural opulence. We had a delicious room service in our private dining room too. We will definitely stay at The Willard again and again when we are in D.C !
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Christi B wrote a review Jul 2021
Orlando, Florida2 contributions1 helpful vote
Hotel's Favorite
The location does not get better. This hotel is located in the heart of DC, within walking distance to most attractions. The hotel itself is beautiful if a tad intimidating on arrival. However, the friendliness of the staff is incomparable. The attention to detail sells the stay. I will definitely return.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Willard InterContinental, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded Sep 29, 2021
Dear Christi, Thank you very much for your feedback. We are excited to learn you had a great time at the hotel and enjoyed interactions with our friendly team members. We hope to see you again soon! Sincerely, Nathalia Lopez Director of Rooms Division
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DannyJB80 wrote a review Apr 2022
Miami Beach, Florida37 contributions80 helpful votes
I checked in and went to “my” room only to find someone sleeping there. After going back to the front desk they finally found a new room for me (they had obviously given away my room and were struggling to find a room for me). My new room is at the end of a long hall and the only light in the room is a tiny porthole window. Very concerning lack of security. Will not stay here again.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this hotel due to security concerns.
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Response from IHG Service, Guest Services / Front Office at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Hi DannyJB80, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as stellar as expected. I am sorry you felt unsafe and for the level of service received. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. We look forward to having the opportunity to restore your confidence in our hotel. Warm Regards, Alice P Case Manager IHGService
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s0uthernbelle16 wrote a review Apr 2022
Atlanta, Georgia66 contributions14 helpful votes
beautiful hotel. Lovely comfortable rooms. Great beds. Baths , well, not so much. Toilet very strange. Lots of walking, and lots of stairs, in hotel. Not good for handicapped people. Inhouse restaurant, poor. Great location. Staff very professional but not friendly. Busy busy busy.
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Date of stay: April 2022
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Lottelli wrote a review Apr 2022
Wirral, United Kingdom2290 contributions740 helpful votes
+1
A superb hotel. It was great to stay somewhere so historic. Don’t miss the small corridor with the hotels history with a list of famous people who have stayed there and loads of interesting artefacts. The lobby is stunning. Fine detail. Superbly presented. Check in was smooth and they were able to organise for us a taxi from Dulles airport. We got a room upgrade to a suite. The room was great. We had a small kitchen room with a fridge and a coffee machine. The wardrobe was a great size - loads of space for clothes and shoes and even the suitcases. There’s a safe there too. The bathroom was great - bath and a great shower. Toiletries provided. They have a hairdryer but it’s not that strong. The room had a comfy chair and a sofa as well as a huge desk and a chest of drawers with a tv on. Loads of storage space. The king size bed was really comfortable. Really classic finish in the room. We had some hotel credit which we used in the bar - the round robin is a historic bar with loads of atmosphere! The mint julep is amazing. Breakfast for us was included as part of our deal with the hotel - it was fantastic. It was served at the cafe du parc next door. Great staff. Huge portions. It was such a delight to stay in such a beautiful and historic hotel.
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Date of stay: March 2022Trip type: Traveled
3 Helpful votes
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Mandy wrote a review Mar 2022
22 contributions5 helpful votes
We stayed in two connecting rooms on the 5th floor. The rooms were very large and spacious, and well-kept. It was wonderful to have daily cleaning service, which is hard to find recently. We brought our kids, and this was quite upscale for them. Everyone was gracious and the kids loved it. The location was great for seeing the sights as well as a show at The National and some live sports. We also had drinks at the bar and room service one night. Everything was great and the staff were wonderful. We’d highly recommend this hotel!
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Date of stay: March 2022Trip type: Traveled
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Angel D wrote a review Mar 2022
Miami, Florida66 contributions62 helpful votes
Truly a historical hotel in the perfect location. Could not think of a better place to stay, walking distance to the National Mall. In addition to the location, the hotel is truly a piece of history. It is incredibly well kept, with very spacious and comfortable rooms. We truly enjoyed our stay.
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Date of stay: March 2022
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R.S. wrote a review Mar 2022
Worldwide1 contribution
BLUF - Do not recommend. The hotel directly caused a poor honeymoon experience and hotel does not care about customer experience. Beware of fraudulent charges. We were severely disappointed by our stay at the Willard. Based on prior reviews, this looked to be a good, centrally located hotel for our honeymoon. For the service and quality advertised, the rate seemed reasonable. However, for what we actually received this hotel offers little value and frankly we would have been better off at a Motel 6. This hotel experience put a significant damper on our honeymoon. We will NOT be back and strongly recommend others to consider other lodging options in the area. 0. We had room service one morning. Added tip was $8.00. Charged tip was $18.00! Beware of fraudulent charges at this hotel. 1. We requested a high floor room, away from the elevator. We received a low floor room next to the elevator. The request was made in writing during booking, in the IHG App prior to check in, during the online check-in process, and while checking in at the front desk. The request was clearly not honored. We also made it clear we were on our honeymoon. This severely detracted from the stay as it was NOT at all peaceful. 2. We were placed on a floor with multiple school groups. Kids were running in the halls and slamming doors late at night and early in the morning. This precluded sleep and severely detracted from any attempts at a romantic weekend. (Note: walls/floors/doors, etc. are very thin and not at all soundproof. All sounds travel very well into the rooms.) 3. Being on a low floor near the elevator (completely opposite our request), resulted in significant noise throughout the evening/night/morning that precluded sleep or a peaceful weekend. 4. Best of all, there was construction going on in the room directly below us! We got in late on a Thurs evening and were rudely woken up on Fri morning with sawing, hammering and other construction related noises that were loud! After notifying the front desk, they allowed as this was planned construction and were not surprised. Stated it would stop for the weekend but stated was unable to take action for Monday morning. Guess what....we were awakened again on Monday morning due to the same noises! It's hard to have a restful getaway with construction next door.... 5. Immediately after checking in and being placed next to the elevator we asked for a room change. Was told nothing available. When pressed about our requests at booking and check in it was clear the hotel not only does not honor these, they do not even read or acknowledge! 5. After the kid and construction noise on Thurs night/Fri morning we asked to change rooms. Were told the hotel was fully booked and no other accommodations were available. When asked to speak to a manager was told the morning manager the next day(!) would be in touch. The manager NEVER reached out. When the construction noise started on Monday morning, it took 20 minutes and 4 calls to the front desk to get in touch with a manger to stop the noise (front desk clerk was not empowered to do this on their own). 7. Of the four elevators, at most only two appeared operational throughout the stay. While the rooms are nice and the location is good, this hotel does not appear to care about the guest experience and offers very poor value for the rates charged. Do not recommend.
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Date of stay: March 2022
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Response from IHG Service, Guest Services / Front Office at InterContinental the Willard Washington D.C., an IHG Hotel
Responded Apr 11, 2022
Hi E7835PY, Congratulations! Thank you for choosing InterContinental Hotels The Willard Washington D.C. for your honeymoon! We're committed to providing you with the best overall experience and it seems that we've missed the mark. I'm sorry to hear about your disappointment with the quality of service received during your stay. I brought this up to our local management's attention. I'm certain that all you've pointed out will be looked into, so we can better serve you in the future. I also sent you a private message discussing this further. We're grateful to have you as our valued guests. We look forward to hosting your stay again and we'll do our best to make your next visit as impeccable as possible it can be! Safe travels, Jomar M. Case Manager IHGService
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BostonMeow wrote a review Mar 2022
West Chester, Pennsylvania116 contributions62 helpful votes
+1
Simply stunning. This is one of our favorite hotel stays ever. After 2 years of enduring a pandemic with limited travel and long work hours, this was exactly the break that we had hoped for. We celebrated our son’s birthday here and it was a surprise getaway. The oval suite was stunning and the smiles on the kids’ faces couldn’t be beat. The hotel was gracious and kind with a surprise treat for our son and truly made his day ! The views are exceptional and the hotel is conveniently located near the White House and within easy walking distance to the Washington Memorial. It was a pleasant and easy walk to the national memorials, the cherry blossoms along the basin and the Smithsonian museums. Cafe de Parc was a hit with adults and kids alike ! High tea looked awesome as well. Room service was amazing and the hotel staff were very helpful and kind. The history of this hotel lives on in its dedication to exceptional service. We loved our stay and are grateful for the way they made us feel special and welcome. Thank you ! We would recommend this hotel without hesitation and look forward to staying here again in the future !
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
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Meander547274 wrote a review Mar 2022
1 contribution
In the last 6 years, I have visited DC, 6 times. This is trip number 100 and something to the United States. (international visitor.........travels ....more than most). By and large, most trips - you glide in and glide out. However, from the first welcome at the door, followed by the friendly and efficient front of house team. We were are a small group of.........not technically minded individuals. However, the Willard team were in communication every step of the way. Each interaction was........honest! Where we had requests - yes or no was the answer - not a yes, to be followed by a no! .............you can have an electric fire in winter......yes it will warm your toes.......or you can have a log fire........it'll warm your toes and heart.......and give you a cup of cocoa..........welcome to the Willard...........we didn't look to see if our cocoa was too hot or cold........we just know someone prepared it for us.....and did their best. The Willard team has a soul. There is plenty of ...........from the script sales, and service out there. Then you test if, colour outside the lines...........then you see how human and professional people are. We gave those lines a good rattling. The Willard is homely, if you want to take time to chat to the people looking after you - you won't be disappointed. I have no personal gain in this - but - the Willard team are simply wonderful. .........they really will help make your stay in Washington. .............I think I've stayed in 10 hotels in Washington DC...........none bad.........but Willard is human! Thank you to all.
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Date of stay: March 2022
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Trip type: Traveled
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PRICE RANGE
$385 - $574 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
willard intercontinental washington hotel washington dc, intercontinental washington dc, intercontinental hotel washington dc
LOCATION
United StatesDistrict of ColumbiaWashington DCUpper Northwest
NUMBER OF ROOMS
335
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Frequently Asked Questions about InterContinental the Willard Washington D.C., an IHG Hotel
Which popular attractions are close to InterContinental the Willard Washington D.C., an IHG Hotel?
Nearby attractions include Nightly Spirits (0.04 miles), White House (0.2 miles), and Ronald Reagan Building and International Trade Center (0.2 miles).
What are some of the property amenities at InterContinental the Willard Washington D.C., an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental the Willard Washington D.C., an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental the Willard Washington D.C., an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental the Willard Washington D.C., an IHG Hotel?
Conveniently located restaurants include Joe's Seafood Prime Steak & Stone Crab, Old Ebbitt Grill, and Ristorante TOSCA.
Are there opportunities to exercise at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental the Willard Washington D.C., an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental the Willard Washington D.C., an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Are there any historical sites close to InterContinental the Willard Washington D.C., an IHG Hotel?
Many travelers enjoy visiting Arlington National Cemetery (2.3 miles), Hillwood Estate, Museum & Gardens (3.5 miles), and The President Woodrow Wilson House (1.6 miles).