Perhaps the worst customer service at an Omni hotel. Omni awards of coffee service never happened. Guest services was completely indifferent. Housekeeping never came to replace towels during a six night stay. Front desk indifferent. Very disappointing stay. Too many better choices in DC. And paid extra for a “premier” room. What a joke!
Such a nice location and hotel. I recommend for those who are not planning on spending an excessive amount of time in the hotel. No buffet or food options although there's a cute market with drinks/coffee/tea bar inside it. beautiful hotel too!! staff was very helpful!! pool and gym was awesome!! a very short walk to the metro (to go downtown, etc) as well as easy access to the national mall. it is also close to some great eateries (personally recommend open city for breakfast/brunch as it is right across street). great hotel!!!!!!
I stayed here for a conference. I have been really disappointed in the place. The hotel’s infrastructure can’t handle large groups. Had to wait in long lines to use the elevator, couldn’t keep up with check in, also a long line. Housekeeping was miserable. I had a pile of hair on my sink when I got here and it took housekeeping two calls and two visits to finally clean it. No soap in the room when I got here either. Not what I expect from an Omni hotel.
We chose this hotel purely for proximity. Woodley Park is beautiful and the close location to Kalorama and Rock Creek Park make this a great choice when you want to be in NW DC but not downtown or Georgetown. Love the history and grandeur of the Shoreham and outdoor areas like pool are beautiful. The rooms as noted by others, particularly bathrooms, need some updating. Hotel seems understaffed and valet parking service was slow. I’d stay here again if I needed to be in this part of DC but don’t expect any kind of room quality compared to newer hotels downtown which are similarly priced at $300+ per night.
We chose the Omni because of its proximity to our daughter's college graduation. We were celebrating, so booked a suite. The good: - The room was large with plenty of space and surfaces to spread out. Everything was very clean - The bed was very comfortable and the shower had great pressure - The service was cheerful and efficient with one exception, which I'll describe shortly - The location was perfect for us and the room was quiet even with a large wedding taking place at the hotel - Breakfast in the dining room (the only meal we had there) was nice and no more over-priced than any comparable city hotel - and they get a bonus for bringing us our coffee in a thermal carafe, so we could refill our cups at our leisure. The bad (All of these things are minor, but given the price we were paying and the reputation of the Omni Group, they should be noted): - While the room was spacious and clean, there's no doubt it was dated - The electric outlets were insufficient and inconveniently placed. - The bathroom was small compared to the room size, while the foyer was curiously large but was effectively dead space, except for the fact that it contained the only full length mirror in the room. The shower was quite cramped - I've seen much more commodious showers in Manhattan rooms with 1/3 of the square footage of our suite - They provide a little pod coffee maker in the same cabinet as the mini-fridge, but there's nowhere to plug it in by the cabinet, so we had to move it to a sidetable with a convenient outlet - very minor but annoying. Coffee was nice though - The lighting in the room wasn't great. It came exclusively from table lamps with incandescent bulbs. One of these lamps was right by the room thermostat, which caused it to make the room very cold on an unseasonably chilly weekend. - The windows, despite appearing to be heavy-duty, air-gapped windows, weren't properly sealed, allowing the wind to whistle quite loudly into our room on our first night, which was stormy - If you're going to claim to be saving the planet by not changing the sheets and towels, maybe go ahead and replace incandescent bulbs with LED ones and install low-flush toilets. - Wifi couldn't handle streaming without buffering - Finally, while the hotel staff were mostly friendly and efficient, the reception we received at check-in can best be described as brusque. It didn't make a good first impression. It's a lot of nitpicks, but again, the Omni Shoreham is meant to be a first-class property in our nation's capital, so little things matter. We'd happily stay there again, but that doesn't mean it will be our first choice next time.…
I stayed here last week and found this place to be in great need of a cleaning. Absolutely zero Covid protocols followed. The cleaning in my room was abysmal. And I woke up the next day with bites all over my legs from bedbugs. Please don’t make mistake and stay somewhere else
My experience was that the place was clean, but a bit overpriced. Valet parking only at $55/day and room $255. For half that cost you get free breakfast at other hotels. The shower pressure was good, the concierge friendly, and the place was quiet. But the AC could only heat, not cool, so I cooled it by opening the window. I was there for a conference and would only stay again if at another conference.
I have stayed here a few times because the price and location is decent but this was the last time. The day after my first night I saw a bed bug on my clothes. I the. took apart the bed and found more underneath the fabric between the base and the bed. They moved my room (to the 8th floor which probably should be avoided for other reasons) but the staff were otherwise unapologetic. When I asked if they would do laundry they told me they would investigate and tell me what they could do based on that but there was no follow up. The next morning I was told they couldn’t do anything to investigate over the weekend. Wont be coming back.
Loved the idea of staying in this iconic historic hotel, however, the whole experience was terrible. The hotel is outdated but this by far was not an issue. Room was big and appeared to be clean, however, it did smell like cigarets ( they used the Ozone machine and upon arrival the smell in the room from the machine was very strong) Thankfully, we were out for the afternoon and evening. Bed not comfortable. Only one pillow per person. In the next morning, we had to wait 45 min on a line at the coffee booth in the lobby area where only 1 person worked. Restaurant was packed for breakfast so we end up walking to a near by coffee shop to grab a bite. All in all seems like this place is very poorly managed and with a huge lack of organization. Will never return.
It's an old girl for sure but really has a lot of charm and sophistication. The room we had was clean, big and had a great view of the grounds out back. Could have used another sitting area with two queen beds and only to chairs to sit. Unfortunately, what soured me was after paying for breakfast upfront, there was a billing problem that didn't quite get resolved. Make sure if you pay up front for the meal that you get the right menu AND that your guests are registered as adult or children specifically. The language in my reservation and lack of posted information resulted in a $15 up charge on my bill. It was my goal to have one all inclusive price (without tips) and easy check in/out. However, after working with the desk person to avoid a surcharge, I was made to feel like they were doing me a favor by only charging my $15 more. Not right. Just make the reservation and pay a la carte for anything else. …