Under construction. Noisy. No one attending the front desk. Dirty restroom on lobby floor, barely supplied with necessities—soap doesn’t dispense. No one answering valet line. Currently awaiting towels we had to beg for. In the neighborhood we needed, but can’t recommend.
This hotel was great…to begin with. The rooms are small and it’s a small walk to restaurants and bars around the area. The website says they have a parking garage and valet parking but they are the same thing. Other than this small garage, parking is horrible. I was also told at check in that we wouldn’t have to pay for one night since we stayed for longer than 5 nights, but after we left, I was charged for that night. When I called to ask about it, the staff was very rude to me in saying that I was the one who misunderstood and they were not wrong in telling me this and then charging me for it. I would not recommend this hotel.
The Normandy was just OK. NEG: The location is about a 10 min walk up a hill from DuPont Circle. You can also go to the next stop on the red line & walk down to the hotel. I didn't do it, so I don't know if it's hilly. The hotel has seen better days. The room seemed to be renovated but sloppily. For example, when they painted they slopped all over the light switch cover. There was quite a bit of mold in the bathtub. You had to go down & get toiletries/towels from the front desk, but they were rarely there. You had to wait for them to return sometimes for an extended period. I think they were overworked & had to do everything like get people's cars and go elsewhere to get towels. I don't know why they didn't have towels near the front desk. There are no lights near/on the desk, so it's dark there. WiFi was spotty. I had issues in parts of the room incl the bed. POS: The staff was very nice, friendly and welcoming. The room appeared clean except for the mold. It was quiet from outside noise. I could hear the people in the next room, but it wasn't as bad as in most hotels. The maids were quiet. They only service rooms if you stay more than 4 (?) days, but you must request them. They only knocked on my door on the last day and quietly. There was a fridge in the room. They give you shampoo, conditioner, shower gel and body lotion. NOTE: 1) The bathtub was very high to step over. If you have mobility issues, check if there are better rooms for you. 2) They do NOT have bar soap.…
We had a warm welcome. The room was wonderfully decorated and we had floor to ceiling windows with a small balcony. The bed was fantastic. There was bottled cold water in the minibar and a Nespresso machine! The lighting was good, which isn't always the case. Cons: The bathroom was beautiful but fixtures, like doorknobs, were mounted crookedly or almost hanging off. It wasn't sparkling clean (see the shower glass, esp. near the floor). The water pressure in the shower was dismal! I know that this is Covid and they cannot change sheets and towels daily, but every 5 days? At the very least, they should leave extra towels, toiletries, espresso and water in the room. No cups (plastic or anything) were provided, even after asking twice.
Family trip so we occupied several rooms. The location in DuPont Circle was ideal. Great for exploring and walking to dinner, getting coffee in the morning. Small, clean, easy check-in. No services - just the room. The downside was $40/day for parking.