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JW Marriott Washington, DC

Traveler (966)
Room & Suite (562)
Dining (57)
Certificate of Excellence

About

#71 of 148 hotels in Washington DC
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Washington Marriott at Metro Center features convenient access to the best attractions, shopping and dining in the nation's capital. Our hotel in downtown Washington, D.C. offers a premier location near the metro, giving guests easy access to the National Mall, Smithsonian Institution, CityCenterDC, Spy Museum and the National Portrait Gallery. Located within blocks of the Verizon Center and Walter E. Washington Convention Center, our hotel offers stylish surroundings for guests attending conferences, sporting events or concerts. Washington Marriott at Metro Center's engaging environment and Starbucks Cafe make us a great choice for business and leisure travelers. Meeting planners can explore the possibilities with over 14,000 sq. Ft. Of event space and 15 breakout rooms, perfect for hosting a variety of gatherings and events. With access to the region's major airports, Union Station and the Convention Center, Washington Marriott at Metro Center is a top choice for travelers to D.C.
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Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
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Location

Full view
100Great for walkers
Grade: 100 out of 100
139Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
3,492Reviews
46Q+A
100Room tips
Traveler rating
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+1
What a gorgeous hotel! The remodeled lobby with the elegant chandeliers is something to marvel at. The staff were very nice, too. All the restaurants on site that I tried were delicious. It's evident that this chain prides itself on great food. The rooms are modern and beautiful with exceptionally comfy beds. (I slept soundly all three nights). The pool no longer exists here. There is a very nice sauna and exercise room, though. This won't effect most people, but if you are here for a convention, the food provided in the ballrooms is bad (from my experience). I have no idea why, since the restaurant fare here is so good! The location is perfect. You can see the Washington Memorial from the hotel room.
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Response from TeamMarriott, Front Office Manager at JW Marriott Washington, DC
Responded yesterday
Dear elliottp297, It was a pleasure welcoming you and your family to JW Marriott Washington, D.C. Thank you for the kind words about our beautiful lobby area, devoted associates, and our brilliant on-site amenities. We are also pleased to know you enjoyed our excellent location and our attention to craft and detail with our gracefully appointed rooms featuring deluxe bedding, modern in-room technology, and plush robes. However, we regret not meeting some of your expectations and value your feedback. Thank you once more for the gracious rating, and we look forward to being your home away from home the next time you are in the area. Best Regards, Michael Horowitz Front Office Manager
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I made a reservation and received an email confirmation from JW Marriott Washington DC for 5/25/19 to 5/27/19 for my family vacation during the Memorial Holiday weekend. All of the family members were excited for the first-time visit to DC until Marriott made the trip a nightmare vacation. On the 5/25, while driving into DC, I called the Marriott to tell them that we would have a late check-in, the front desk operator told me that I was supposed to check in 5/26, not 5/25. I gave her the confirmation number but she insisted that I was supposed to check in on 5/26 then transferred me to the Marriott reservation staff, who said that he found my reservation for 5/25 to 5/27, but the local hotel had changed it and he didn’t know why. I was putting me on hold many times while he tried to resolve the problem with the local Marriott. After approximately one hour sitting in the car on a side road, all I got was sorry there was no room left. It was late in the evening and the situation worsened because of the Memorial holiday weekend, there was no available hotel in DC that night. I opted to drive to Virginia to find a hotel or the whole family would have to sleep in the car. By midnight, we checked in a hotel in Virginia. We missed our dinner reservation and had to rearrange all planned schedule, tours, and pre-made reservations for the holiday weekend. I then called Marriott that night, explaining the situation and cancelled the “changed reservation on 5/26” because it made no sense to unpack, sleep for a few hours, then repack and drive back to DC to check in at the JW Marriott Washington on 5/26. I then received and email from Marriott confirmed the cancellation. After we returned home, I found out that Marriott charged my credit card the full price for the cancelled reservation on 5/26. I then called Marriott and was told that the hotel could still charge me because of late cancellation (cancellation was made at about midnight on 5/25), regardless of the situation or confirmed cancellation. After spending a lot of effort and wasted so much time to fight for unreasonable charge, Marriott refunded the money. However, it was not the money that I complained. It seems like there were two uncoordinated systems within Marriott, a world reputable hotel. Marriott made an error and my family paid for the price with a nightmare vacation. Marriott Confirmations do not guarantee anything. Customer service was terrible. So disappointed from Marriott Bonvoy Elite member!!!
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Response from TeamMarriott, Front Office Manager at JW Marriott Washington, DC
Responded yesterday
Dear Hieu V, We appreciate you taking the time to provide feedback about your recent visit with us, and we are truly sorry for your experience with your Memorial Day weekend vacation. Honestly, there is no excuse for the unfortunate mix-up with your reservation and the sold-out holiday weekend exacerbated the situation. It is never our intention to frustrate or inconvenience our guests and we know that an apology does not make up for the incident that you and your family endured. Our goal is to always satisfy our guests and we are disheartened that we failed you. We strive for excellence in all that we do; hence your detailed remarks have been shared with our management team for further evaluation and to ensure that procedures are in place to prevent this type of incident from happening again. As an Elite Bonvoy member, we value your dedication and loyalty and we always want to exceed your expectations. Your opinion of us is important and we would welcome the opportunity to restore a favorable impression the next time your travels bring you to our area. Best Regards, Michael Horowitz Front Office Manager
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We stayed here because it looked nice and we wanted to walk to all the attractions. We could walk to the White House, Washington Monument, Smithsonian, took the metro to the Capitol, etc... the hotel is really in a great location. Walk to almost anything. We stayed over the 4th of July weekend, so naturally we asked for an upper floor room overlooking the Washington Monument in hopes to see fireworks. From the room we had, we could see the monument a few blocks away, and the fireworks were off to the side and pretty cool. The downside was that this room was overlooking a small park, or square next to the hotel, and at night a DJ set up in the square and played dance hits and rap music as a few people danced to it. It was extremely loud, thudding, and went on past 11:00pm. If you're a light sleeper, this was hell. So if you book a room facing the Washington Monument, ask the front desk if the DJ is playing in the adjacent square on the nights you're there. And really, if you don't get a Monument view, some of the other views aren't that great. My friend booked a room facing the dismal inside courtyard, if you could call it that. It was nothing but a few dreary tables surrounded by a concrete canyon of walls. I don't even think the fountain was working. Anyway, the hotel was clean, the breakfast buffet was good, location is great. Hotel staff were friendly and accommodating. Yes I would stay there again, but hope the DJ wasn't thumping in the square outside at night.
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Response from TeamMarriott, Front Office Manager at JW Marriott Washington, DC
Responded 3 days ago
Dear HereHere, Thank you and your family for choosing to stay with us and for taking the time to post a review. As you rightly stated, our superior location in the heart of the city's downtown neighborhood, close to the White House and the National Mall, the JW Marriott Washington, DC offers our guests a chic retreat to explore our nation's capital. We are happy you liked our quality breakfast, devoted associates, and well-kept property. However, we deeply regret not meeting some of your expectations the noise disturbances from outside that hampered your stay. We are grateful for your patience. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to the area. We look forward to your next visit. Best Regards, Michael Horowitz Front Office Manager
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This was a great hotel to stay for a weekend getaway in DC. We had early tickets (7 am) to tour the White House and since the metro wouldn’t run early enough on the weekend to get there from the suburbs we changed our plans and stayed here. Great location, just one block to the White House and close to all other attractions in the mall area. Will definitely use this location again.
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Response from TeamMarriott, Front Office Manager at JW Marriott Washington, DC
Responded 1 week ago
Dear donnamP8723SS, Thank you for making the JW Marriott Washington, D.C a part of your travel plans. We are delighted to hear you enjoyed our proximity to The White House and other famous attractions as well, and that we provided you with inspiring, modern luxury during your time in our nation's capital. Thank you once more for the generous rating, and we look forward to welcoming you again on your next visit to the area. Best Regards, Michael Horowitz Front Office Manager
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Nice place to stay and sight see. Central location and walking distances to musuem, white house. Staff were very courteous and nice. Definitely would stay again. Rooms are of decent size. Only thing I believe should be changed, is the price of valet parking.
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Response from TeamMarriott, Front Office Manager at JW Marriott Washington, DC
Responded 1 week ago
Dear Jayaram G, Thank you for reviewing your stay at JW Marriott Washington, DC. We are pleased to know you loved our gracefully appointed rooms, ideal location as well as inspiring service. We appreciate your feedback and look forward to welcoming you and your family back soon. Best Regards, Michael Horowitz Front Office Manager
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PRICE RANGE
$189 - $644 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott washington dc hotel washington dc, marriott washington dc, washington dc marriott
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
458
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