Melrose is one of the rare hotels where we can be comfortable as a family of 4. Apart from the beautiful location, everyone we came in contact with was very friendly and positive. Nurten Hanım and Lelise are great at this. It was very important for us to find permanent and fast solutions to all our problems. Although we come to DC every year, we definitely want to come to this hotel where we stayed for the first time this year. We re happy; Now we have an address in DC to go blindfolded.
3rd time visiting… it is the best option if you prefer to stay close to Georgetown. The reception team is an extra bonus for the convenience of your all needs. You immediately feel the passion to care and help. Nurten is a professional every hotel should be taking as a role model for management teams. She listens carefully and immediately takes action to solve the issue at hand. Also thumbs up for Malcolm, Lelise and Jacob. Many thanks guys 🙏😊
One of the best hotel have been in, great loubby area with lounge, nice big room, comfy bed and good WIFI And the front desk staff was very helpful and friendly great thanks to Lilise, Malcolm and Nurten
I stayed for three nights on a business trip. The hotel exceeded all expectations. The front desk staff was very friendly, helpful about navigating the area, and eager to problem solve. At one point we needed an Uber but my phone was dead; Jake offered to call one from his phone immediately. The rooms was very tasteful and clean. And the area was great. Lots of dining options and convenient to everything (we were meeting in Georgetown and Penn quarter). Will definitely be back! Thanks so much!
The staff at this property go above and beyond. Malcolm was so helpful. My partner and I had a mini vacation to DC to celebrate a life-changing job change. This is definitely my hotel of choice moving forward. Thank you for a great experience!
My last stay at this hotel was my third. However, they have gone down the tubes with cleanliness!! The carpet is dirty and filthy!! I cannot believe this place expect someone to stay there having dirty carpet!! I moved rooms 3 times and finally gave up but my stay was not pleasant at all because of the filth. Not only is the carpet flithy but you can just see that the rooms are not clean properly. The hotel has a beautiful lobby but that is all they have that is comfortable! Sorry, but my last stay is my LAST!!!
Friendly front desk staff. Stayed for 6 nights, big room, was surprised only cleaned once throughout that time, and had to put ‘please clean me’ sign our for that to happen. Breakfast overpriced. Bar service friendly but tended to shut early. Well located.
I had an excellent stay at The Melrose! The staff was so friendly and accommodating. They were very responsive and quick. For example, I asked if there was a microwave in the hotel and they brought one up to my room almost immediately! The location is superb. You are steps away from The White House and Georgetown University. Foggy Bottom is a 15 minute walk. I would to especially highlight the excellent services of Nurten and Lelise, who gave exceptional service and care at the Front Desk. I will definitely be staying again.
Beautiful hotel, big rooms, and many extra points for the employees that where extremely nice and helpful, Nurten, Aki, Jacob and specially Jake, who exceeded his tasks by helping us in a transportation matter. The hotel is excellent but it wouldnt have been the same without this people. Thank you!
It was an amazing checkin experience for me and my family. Lelsise assisted us with early checkin and accomodated our request. She was very welcoming. Hotel lobby is very clean and staff was supportive.