Stayed for 4 nights for a business meeting. My room was not cleaned during my stay, and the sheets/towels were not changed. Only the trash were emptied once. The mini bar was not refilled. There is a constant loud humming noise that can be very annoying at night and the noise isolation is generally poor. The food is mediocre at best. Overall, it is a very interesting building with carefully decorated rooms, but the 5-star designation is just a joke.
i was desperate to find my good sunglasses. when i called a gentleman named Kenny, after checking the various places they might have been returned in the lobby, noticed that it was unclear whether my room had already been cleaned. not being sure, he asked if would mind waiting while he took a trip to the room . of course i did not mind, to the contrary. Never did find those sunglasses but i could not have felt more accommodated.
Unique rooms and not much else sums up my impression. The service at the bar and restaurant were slow (understaffed?). Housekeeping despite being requested at the front desk and by phone did not visit the room. Would probably pass for more consistency and better service elsewhere.
I grew up in the DC area and we chose to stay at a hotel this time while visiting family. I had dined previously at The LINE but never stayed, and was very much looking forward to the experience. As an AmEx Platinum Cardholder, I was excited to learn The Line is part of their Fine Hotels + Resorts collection, but after our stay, this needs to be revised. Upon arriving in our room, we noticed several things -- the light fixture was coming off the wall, our nightstand was broken, the sheets were stained, the comforter had a tear, and the shower door wouldn't close fully therefore creating a minor flood in the bathroom upon every use. We notified the concierge of these issues and the only one address was the stain on the sheets; everything else was overlooked. Additionally, after receiving my bill, I learned the hotel charges a daily fee of roughly $30 to cover WiFi, the gym, among other hotel amenities. This is absurd considering The LINE is a 5-star hotel -- isn't access to those services table stakes in the 21st century and for a hotel of supposedly that caliber? As we relocate to the DC area in the coming weeks, it is unfortunate to say I will not recommend that any visiting friends or relatives choose the LINE for their stay.…
Hotel is in Admo in DC. Two night stay (April 23rd/24) in an “Apartment suite” Any chance of a night sleep is gone (writing this review at 1:43am) because the hotel has booked a wedding after party that is throbbing noise. Short sighted scramble for review destroys the experience for every single paying guest. What a terrible decision by the hotel management. I come to DC dozens of times a year. Back to the Ritz in Georgetown.
Please book your engagement needs and festivities with the LINE DC! I had such an amazing experience with the Dontae, John A., Simmion, Jamal and Morgan from planning to the actual engagement day. Additionally, the rooftop is stunning and offers a 360 view of the entire city, including monuments, from one of the highest points in Adams Morgan. Dontae, John A., Simmion, Jamal and Morgan were instrumental in every step and helped me execute a surprise engagement. John was able to coordinate a flawless valet drop off, even with another event that same night. Dontae, Simmion, Jamal and Morgan participated in several walk throughs with me leading up to the day to ensure we had planning down to a ‘t!’ On the day of, the above-mentioned employees were able to get me through the busy hotel while still playing along with my elaborate story to help me get my fiancée on the rooftop for our engagement without any suspicion. I cannot thank the LINE DC team enough for such a wonderful experience. I highly recommend working with this team for all your needs!…
Our adult kids and Grandkids live in the District. We visit often and always stay at the Line. Our room with king bed is so comfortable with a well equipped bath room & amenities. The restaurant and bar are warm and welcoming. John & Benjamin go out of their way to great guests and make them feel at home. We love this place!!
Filthy rooms, unresponsive housekeeping, unresponsive room service. If you want any sort of service AT ALL, this is NOT the hotel for you. The only helpful thing was the hotel manager, who at one point, while I was complaining to him said "I am on your side." honestly, I don't need an advocate in a lousy hotel. I need the hotel to clean their rooms.
I stayed for one night and the room was beautiful and comfortable, the bathroom was modern and had a huge relaxing shower, and you don’t need to go further than the gorgeous lobby for a coffee or great lunch. Rachel at the front desk was so kind and welcoming!!
Loved, loved, loved our stay at this hotel. Great walking neighborhood, friendly, professional staff and lovely rooms with tons of character. The little bakery cafe had delicious, freshly baked pastries and great coffee. Rooms are decorated very nicely and our had windows that opened which was such a plus. Would definitely return in the future!!
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