The St. Regis Washington, D.C.
923 16th St NW Black Lives Matter Plaza, Washington DC, DC 20006
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About
#70 of 232 hotels in Washington DC
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.1
Ideally situated in Washington D.C.'s famed downtown district, The St. Regis Washington, D.C. has welcomed people of royalty and celebrity from all over the world for nearly a century. Or historic luxury hotel’s prestigious address is only steps away from the White House and in walking distance to the monuments and museums of the National Mall. From the moment you arrive in the hotel’s magnificent grand lobby, you will find yourself surrounded with unparalleled splendor, including ornate Florentine gold ceilings, dramatic two-tiered crystal chandeliers, and sumptuous decorations and furnishings.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Baggage storage
Valet parking
Wifi
Paid wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English
Location
923 16th St NW Black Lives Matter Plaza, Washington DC, DC 20006
The St. Regis Washington, D.C.
Getting there
Great for walkers
Grade: 100 out of 100
100
Ronald Reagan National Airport
3.5 mi•
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Dulles Intl Airport
22.9 mi•
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Farragut West
4 min•Washington DC Metro
Rental Cars
126 Restaurants
within 0.3 miles
1664Reviews16Q+A100Room tips
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We came here for my wife’s 60th birthday celebration. This was our fifth trip to the St Regis. We were told that there would be a special amenity in the room when we arrived for her- that we might well get an upgrade as that was quire possible due to our travel agents status “Stars”- that we would be treated as VIPs as we were occupying seven rooms and her birthday.When we arrived the individual who checked us in knew nothing about our celebration or our prior visits to the hotel. This was so disappointing and deflating to start this celebration. We were never advised that certain rooms were renovated. We stayed in a suite that had not been touched in years- there was no VIP treatment.-after my comment about an amenity being in the room for her 60th birthday, some cookies and a bottle of Prosecco was sent up. The trip cost many thousands of dollars and it just did not live up to the expectation as you might expect. Not withstanding the restaurant was excellent as we had breakfast there each day and the bar is fun but when it gets busy, the staff is inadequate. This is a marvelous building and has a great history as we have experienced in the past -please bring it back to its former Grace elegance and customer service. I think we are entitled to some kind of economic benefit. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Make sure the arrangements your travel agent has done you have verified with the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The St. Regis Washington, D.C.
Responded yesterday
Dear Valued Guest, I want to express my sincere apologies for the disappointment you experienced during your recent stay with us, especially on such a special occasion as your wife's 60th birthday celebration. Your feedback is deeply appreciated, and I regret that we fell short of providing the exceptional experience you expected. I am truly sorry to hear about the miscommunication during check-in and the lack of awareness about your celebration and your prior visits. This is not the level of service we aspire to deliver, and I understand the impact it had on the beginning of your celebration. Your feedback about the restaurant and bar is noted, and we will pass along your comments appropriately. Thank you for your valuable feedback, and we are committed to regaining your trust. We hope to have the opportunity to welcome you back for a more memorable and enjoyable stay. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at a number of St. Regis properties and the experience is always underwhelming. At this particular St. Regis, I noted upon inspecting the bed after check-in that the sheets had been used. There was hair in several locations on the sheets, and since I just checked in and had not been on the bed, it could not have been mine. Really gross! I raised it to hotel management who said “ok, we’ll have housekeeping change the sheets,” as though this was an unusual expectation. Then, upon showering, I nearly flooded the bathroom because the water does not drain out of the shower. After running the water for about two minutes, I was standing in a several inches deep pool of water in the shower. Also gross. The room was over $1200 per night, so while I certainly do not need to be compensated, I was appalled that nothing was offered. The restaurant, Alhambra, is great but I will never stay in this hotel again.…
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Have dinner at Alhambra but do not stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The St. Regis Washington, D.C.
Responded 2 weeks ago
Dear Katayoun12, Thank you for reviewing our hotel and mentioning how much you enjoyed dining at our restaurant, Alhambra. Relaxed and welcoming accommodations are essential for every guest, and we sincerely apologize for the oversights in your guestroom. Proper action has been taken to avoid similar issues in the future, and we are grateful for your patience. We do hope you will reconsider giving us another chance to provide you with the exquisite stay you deserve. Thank you again, and we wish you all the best with your travels. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff/service was 5 star. The rooms and common area, unfortunately, are 3 stars at most. Very tired and worn, with rooms reminiscent of the 1980s. It is not what one expects at a St. Regis property. It’s a shame that the St. Regis has let this property languish. Until they update, I would put this hotel in the 3-star category.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Oct 21, 2023
Dear Valued Guest, Thank you for the review and for choosing our hotel. We are pleased you enjoyed our service along with our dedicated associates. We also appreciate your comments regarding improvements, which will be used in our continual efforts to handcraft an impeccable atmosphere for our guests. We continue to receive high marks for dedicated service and spotless accommodations, and we are grateful for feedback that helps us improve our guest experience going forward. We hope to have the opportunity to host you again. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After a very unfortunate stay at a previous hotel, the St. Regis was a wonderful escape. Every staff member we came in contact with was extremely kind and awesome. The Bar was great with good offerings and we enjoyed the space. The location was spectacular as well: there was a restaurant across the street Il Piatto that was great, and just down the street is the White House! Around the block is a metro stop. Our room was extremely comfortable as well. It was an awesome stay for my partner's birthday.
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Be prepared to empty your wallet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Oct 21, 2023
Dear chloemichelled, Thank you for choosing The St. Regis Washington, D.C., during your visit to our nation's capital. It is a pleasure knowing you and your partner enjoyed your time with us and had a memorable birthday celebration! Thank you for highlighting our excellent location, fantastic service, and the many amenities we offer. We appreciate you sharing the lovely review and look forward to your next visit. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Common areas feel historical and upscale, Hard to find the words to best describe the room we had. All new marble floors that feel appropriate for a Miami kitchen, but not for a cold weather climate and no carpets to soften or warm the floor. Shower handle is so sensitive that it’s a 5-10 minute process to find the magic spot between burning hot and frigid. In room 310 at least, the hand shower was non functional. You can tell they put a lot of effort into updating the room while retaining the historical character, but it feels odd. Those little issues would not stop me from staying here again, but advertising this as a business friendly hotel in 2023 is not honest unless they mean “sleep here and then go to Starbucks to get decent WiFi”. Throughout the hotel, the extra charge high speed Internet internet is barely usable for browsing the web. A minor annoyances that we constantly encountered is that you can only buy 24 hours of Internet at a time and then it cuts you off. You will spend have to disconnect and reconnect every 24 hours, no option to get internet for the entire stay. Ultimately i might stay here again, but Zoom calls didn’t have the bandwidth to do video, streaming video of any type is constantly buffering. It’s 2023, this level of tech and Internet feel like they are from 2010. If you know what I’m talking about you will be annoyed frequently, if you don’t know what I mean, it won’t bother you.…
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Oct 13, 2023
Dear arlog2019, Thank you for the review and for choosing our hotel. We are glad you had a pleasant experience overall and enjoyed our unique design touches. We also appreciate your comments regarding accommodations and WiFi, which will be used in our continual efforts to handcraft impeccable and inspiring experiences for our guests. We continue to receive high marks for dedicated service and spotless accommodations, and we are grateful for feedback that helps us improve our services. It was a pleasure to have you as our guest, and we hope to have the opportunity to host you again. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The St Regis name commands respect in the 5 star luxury hotel market and I had great hopes for my 4 day stay. The staff were friendly and helpful and my room was adequate for a single occupant with comfortable beds. It had just been refurbished and had a nice touch of a Japanese loo of the water spouting variety. The room décor however was dark and I had to put the overhead light on as the side lamps failed to illuminate the room even during daylight. Working on the dark wooden desk was difficult due to the poor lighting. Breakfast was fine but nothing special. The gym was a disgrace for a top end hotel. Pokey with little equipment in it no surprise it was empty. The general décor of the hotel is slightly eccentric with an attempt to capture some sort of Bavarian baronial hall look. The bar was too small for the size of the hotel, crowded and noisy. The guest lounge was not what I would call welcoming with still more Baronial hall style seating. Glad I was not there on a romantic weekend. On a conference I didn't have to stay in the hotel much. The location of the hotel is great with commanding views of the White House when you step out of the hotel entrance and look to the left. I have stayed in other hotels in Washington, some historic, some not. I will not be returning to the St Regis.…
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Not for a romantic weekend
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Sep 29, 2023
Dear timothyb256, It was our pleasure to host your recent visit to D.C. We appreciate your encouraging compliments regarding our hospitality, but we are also grateful to learn from detailed comments like yours. Please accept our sincere apologies for the concerns you had with the overall condition of our accommodations and for your disappointment regarding our amenities. We focus on observations such as yours, as it allows us to elevate our guest experience and exceed expectations. We assure you that your review will be shared appropriately as we plan for future changes and enhancements. Thank you for being our guest, and we hope to have another chance to welcome you back in the future. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, my experience wasn’t great. Everyone I came across at the hotel seemed kind of unhappy and not friendly. Check in was way too long. They only have two desks. I probably lost an hour waiting. I originally was placed on the 9th floor. I got upgraded to the St. Regis suite which I thought would be great. It was extremely tired and felt a little dirty. Definitely not what I was expecting for a St. Regis. I requested to go back to the room I originally booked. The staff was confused, slow, and made it very apparent I was bothering them. I would recommend booking a renovated room, however they are typically the smaller rooms.
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Book a renovated room as the older rooms are very tired.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Sep 29, 2023
Dear TylerPerlmutter, Thank you for taking the time to share your comments. Our guests’ genuine care and comfort are our highest priorities, and we are disappointed that we did not provide the elevated level of service that we are known for during your stay. We hope you will accept our sincere apologies for the issues you encountered at the front desk and any disappointment regarding our accommodations. Please know we value your observations and will share each of your concerns with the appropriate departments. We truly enjoyed having you as our guest and hope we have another opportunity to serve you in the future. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a room for 3 nights (first night was pre-booked/ pre-registered for 2nd day early arrival to guarantee room would be available). I called the hotel the day before to inform them that the guest will be arriving on the 2nd day early morning , requested them to place a note in the reservation that it's a pre-registered booking, even provided flight arrival time and approx ETA at the hotel (the front desk staff also acknowledged that it was a pre-registered booking) Day 2, when guest (my boss) arrived around 8.30am, was told that no one has communicated with the hotel that it was a pre-registered booking, hence they considered the room was a no-show and sold the room. The boss needed the room for freshen up to attend conference. I called the hotel trying to resolve the situation, spoke to the Front desk director- Nick- he said it was a miscommunication - miscommunication is 2 ways including one party misunderstood another, on this occasion, their staff has acknowledged the room is a pre-registered room and even has guest's arrival time, hence it wasn't a miscommunication but a mistake on their part. Nick mentioned that they didn't have any rooms available and I have asked if they have shower facilities, they said none. I asked if they could liaise with hotels/ gym nearby to use their shower facilities. Was told that there weren't any sisters hotel around, and he wouldn't know the facilities availability in non-affiliated property and it would also take time to liaise with other properties. All he suggested was that he would waive the first night and upgrade my boss' room. He said that he doesn't have authorization to arrange anything outside of the property (As a director of front office) As a former hotelier at 5-star property and having a hospitality degree, I was trained to go above and beyond to meet guest's expectation, not to mention this was the hotel mistake which caused the inconvenience on the guest. For a hotel to offer a waive for the first night (we're not looking for compensation, the point to book previous night was to guarantee a room, in this occasion, waiving the first night is the bare minimum), and to upgrade the room (still doesn't help with the situation when all we wanted was to freshen up to attend conference) and offer marriott points as compensation. These are the things that a receptionist could offer. A director of Front Desk should be able to offer more and be flexible to look for alternative solutions (think outside the box, go above and beyond) instead of doing the bare minimum. All of my solutions offered to Nick was all shot down, including perhaps if there's a gym nearby, they could offer us a day pass to use their shower facilities; or pick up the phone to call surrounding hotels and find out what they have in their property that could help resolve the issue. When i asked him to investigate the issue, why the service leakage, i was told to be assured that they will definitely look into it, however, as a customer, i will not be informed of any internal decision. In short, we would never know what happened, how it happened nor they would hold anyone accountable. As a hotelier, I'm disappointed with St Regis and Marriott and the service/ rigid "solution" they provide, especially when the Director of Front desk are offering solutions that a receptionist could do and refuse to go above and beyond. Going forward, I would avoid Marriott hotels for all the executive business travels. It's always glamourous when things are smooth sailing, their service standard only comes to test when incident happens. …
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Date of stay: August 2023Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Sep 14, 2023
Dear wszeleung, Thank you for sharing your detailed review regarding your recent experience with us. We always value hearing from our guests, and we are very sorry for the issue your boss encountered with their reservation. Every member of our team holds themselves to the highest standards, and we sincerely apologize for the miscommunication regarding your boss' arrival. Although we believe this was an isolated incident, we know this cannot change your recent experience. We assure you that we are taking appropriate action to ensure similar concerns are not repeated. We are committed to exquisite service in every way, and we hope you will allow us to earn your confidence during a future visit. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sofiane was an AMAZING host. Very knowledgeable and personable. The food was a 10/10 please book this if you’re visiting the DC area soon ◡̈ the service was quick, the experience was unmatched, will definitely be back
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Aug 31, 2023
Dear Kaprise, Thank you for being our valued guest at The St. Regis Washington, D.C. We are delighted to know you had an amazing experience at Alhambra and enjoyed the food and services. We appreciate you for mentioning our authentic and knowledgeable associates, especially Sofiane, and recommending us to fellow travelers. Evaluations like these inspire and motivate our team to continue delivering exquisite service. We are happy you will choose us whenever your travels bring you to our nation's capital. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As Lifetime Titanium members we had put in a suite upgrade. It was accepted and a confirmation email was sent with the name of the suite. Upon checking in we were told that changed but “we would really like this new room”. We were given Room 201 which is a very, very small room and has only a view of a brick wall that they added fake greenery onto. So back down to wait at check in again (which by the way is a very long wait for no reason). They told us this time that the suite “had major water problems from the ceiling” and no other suite was available. They gave us Room 220. A small room with a street view. Definitely not what we were expecting after our suite upgrade was accepted. After some prompting they gave us 2 drinks at the bar. Since it was my husbands 60th they sent a bottle of Prosecco and a slice of cake to the room. All nice and appreciated gestures but they don’t make up for the small room on a low floor. We understand things happen at hotels but communicate with your guests and don’t give them one of the worst room as the alternative. Then we realize they never offered our welcome gift (titanium members receive this) so back to reception to take care of this. They quickly realize they forgot to offer it to us both times we were getting rooms. No offer of the $100 we are due because they forgot to offer this (Marriott guarantee). We chose the breakfast option but chose not to say anything about the $100. We enjoyed the champagne saber at 6pm. Short but a nice touch. The hotel has a lovely lobby and a great location. Nice to sip a glass of champagne while the piano player plays. The next morning we see a $60 bar bill charge for drinks we never ordered as we had not even gone to the bar. Back to reception to take care of that. Another wait at reception. Then we had a lovely breakfast at the Alhambra restaurant. Great staff and a delicious meal. After returning home we check our bill and we are charged for the full breakfast. So now we have to call the hotel to straighten out our bill-again. The St Regis has so much going for it. Donna who welcomes guests is so kind, the gentleman working the parking are friendly and efficient, the wait staff at the restaurant also great, location is right near the White House, ambiance were all terrific. But come on St Regis-not one but 2 incorrect bill charges and the wrong room given and no upgrade at all to compensate. Courtyards do a better job of welcoming Titanium members! We certainly didn’t feel this St Regis matches others in the company. With a little bit of training this could be a wonderful hotel. Unfortunately, for our one night stay all too much went wrong. Do note that parking is valet and is $74/night.…
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Check your bill carefully
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Agency / Consultant at The St. Regis Washington, D.C.
Responded Aug 21, 2023
Dear traceymaxtravels, We want to thank you for your loyalty as a Marriott Bonvoy Titanium Elite meber. We are glad you enjoyed our ideal location and invigorating amenities. However, we always want your experience to be impeccable. Please accept our sincere apologies for the concerns you had with your reservation and our inability to fulfill your upgrade request, as well as the difficulties you experienced at the front desk. We continually take steps to ensure a flawless visit, and we will share your concerns appropriately to ensure our valued members receive the experience they expect and deserve. We wish your husband a wonderful year ahead, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Allow me, Elias Assaly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$416 - $595 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis washington, d.c. hotel washington dc, st regis washington dc, washington dc st regis
FORMERLY KNOWN AS
Carlton Hotel
LOCATION
United StatesDistrict of ColumbiaWashington DCUpper Northwest / Downtown / Dupont Circle / Connecticut Ave/ K Street
NUMBER OF ROOMS
172
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Frequently Asked Questions about The St. Regis Washington, D.C.
Which popular attractions are close to The St. Regis Washington, D.C.?
Nearby attractions include Renwick Gallery (0.2 miles), White House (0.3 miles), and The Good Liar Brian Curry (0.1 miles).
What are some of the property amenities at The St. Regis Washington, D.C.?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The St. Regis Washington, D.C.?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Washington, D.C.?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The St. Regis Washington, D.C.?
Yes, valet parking is available to guests.
What are some restaurants close to The St. Regis Washington, D.C.?
Conveniently located restaurants include Old Ebbitt Grill, Lafayette Restaurant, and Joe's Seafood Prime Steak & Stone Crab.
Are there opportunities to exercise at The St. Regis Washington, D.C.?
Yes, guests have access to a fitness center during their stay.
Does The St. Regis Washington, D.C. offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The St. Regis Washington, D.C.?
Many travelers enjoy visiting Arlington National Cemetery (2.4 miles), Hillwood Estate, Museum & Gardens (3.1 miles), and Ford's Theatre (0.6 miles).
Does The St. Regis Washington, D.C. have any great views?
Yes, guests often enjoy the city view available here.
Is The St. Regis Washington, D.C. accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.