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Iberostar Heritage Grand Trinidad

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Calle Jose Marti y Lino Perez, Trinidad 62600 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (837)
Room & Suite (228)
Dining (64)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Heritage Grand Trinidad
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 68 hotels in Trinidad
Location
Cleanliness
Service
Value
Travelers' Choice
History and luxury in Trinidad make up the perfect combination for many people. This hotel in the Spanish chain Iberostar is located in the lovely city of Trinidad, declared a World Heritage Site by UNESCO because of its cultural wealth and history. This charming hotel offers elegant suites, gourmet cuisine, wonderful architecture and modern superior services. Experience the luxury and exclusivity that this Iberostar hotel. Come to experience this unique city and its rich cultural heritage from the comfort of this exclusive classical 5 star hotel.
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Full view
Property amenities
Free public parking nearby
Paid wifi
Bar / lounge
Game room
Evening entertainment
Car hire
Conference facilities
Banquet room
Restaurant
Breakfast buffet
Special diet menus
Board games / puzzles
Meeting rooms
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Languages Spoken
English, French, Spanish, German
1,629Reviews52Q+A100Room tips
Traveler rating
  • 1,134
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Popular mentions
dianedinky wrote a review Apr 2020
253 contributions24 helpful votes
I didn't stay at this hotel so cannot speak for the rooms etc. We only popped in here because we wanted to change some currency and thought a large hotel would have this facility - which it did. However, we decided to stay for the afternoon as the bar did cups of tea and you know how us Brits love a cuppa! Since we had a drink we had a look at the bar snack menu and decided to pick two or three things...and so glad we did! What a great selection of beautiful food at very cheap prices and good portions - so unexpected for a luxury hotel. The bar snack tapas menu actually served a full plateful that could easily pass for a main meal and yet were only around 3-8 CUC depending on what you ordered, including huge pizzas. Superb price and quality. The bar area also had a piano band who took requests and were very talented. So glad we stumbled across it (and went back next afternoon).
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Date of stay: March 2020
Location
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Response from QualityMCuba, Quality Manager at Iberostar Heritage Grand Trinidad
Responded Apr 27, 2020
Dear Diane, We want you to know how happy we are that you had such an excellent stay with us, enjoying our bar and restaurant and thank you for sharing it with others. Our team will be particularly pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at one of our more than 120 Iberostar hotels worldwide. Best Regards, Quality Manager Iberostar Heritage Grand Trinidad
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Douglas W wrote a review Mar 2020
vancouver canada441 contributions99 helpful votes
We enjoyed our two night stay. Great location. Staff were very friendly and helpful. Very comfortable room. Breakfast buffet was excellent. However after checkout we were approached by reception that the corkscrew in our room was missing (inference was we had taken the corkscrew) . We did not know of its location, so they insisted we paid the equivalent equivalent to $10.00 U. S. dollars to replace it. We had just just paid $807.00 U.S. for a 2 night stay. Upon confronting the manager we were told this was Corporate Policy. This is silly and has soured our opinion of this company.
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Date of stay: February 2020
Location
Service
Sleep Quality
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Trinidad
Responded Mar 20, 2020
Dear Douglas, We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best. We would also like to apologise for the incident you described and for any inconveniences it caused. Again we thank you for your kind words and look forward to your next visit to one of our hotels. Best Regards, Quality Manager Iberostar Heritage Grand Trinidad
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DENNIS00736 wrote a review Mar 2020
Woking, United Kingdom20 contributions7 helpful votes
Great Hotel and welcoming manager - very hands on. This is the place to stay in Trinidad - great location and helpful staff. Very comfortable hotel and good restaurant We had a lovely room with an outside balcony which was great
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Rooms with outside balconies are lovely
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Trinidad
Responded Mar 20, 2020
Dear Dennis, We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Heritage Grand Trinidad
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beachiemom wrote a review Mar 2020
Charleston, South Carolina150 contributions95 helpful votes
We only stayed here for one night, but would love to return. The service was wonderful, very welcoming. The hotel is clean, comfortable and in a great location. We were able to walk all around the city of Trinidad from out hotel. The shower and hairdryer were the best of all the places we stayed. Food and service were wonderful! We would love to come back and stay longer. Highly recommend!
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Date of stay: March 2020
Value
Service
Sleep Quality
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Trinidad
Responded Mar 20, 2020
Dear guest, Thank you for sharing your kind impressions of our special hotel. We are so pleased we met your expectations during your stay with us. Thoughtful reviews like yours reassure us that we are heading in the right direction and we will be sure to take on board your comments. We hope to see you again soon and we trust you had a pleasant journey home. Best Regards, Quality Manager Iberostar Heritage Grand Trinidad
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TERESA S wrote a review Mar 2020
2 contributions
I spent a night with my family in this lovely hotel in Trinidad. We had never been to Cuba before, and decided to expand our route across the country and visit Trinidad. The hotel is so charming, and the service is unbeatable. Upon arrival, we were offered wet cotton towels and a cocktail to refresh us after the long trip. When we got to the room, decorated in colonial style according to the city, they phoned us to ask if everything was to our liking. Even the director of the hotel introduced himself personally and gave us a little insight into Trinidad. Without a doubt, this is an ideal hotel to get to know such a beautiful city!
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Date of stay: March 2020
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Response from ReputationOnline, Quality Manager at Iberostar Heritage Grand Trinidad
Responded Mar 20, 2020
Dear guest, We want you to know that your review of our hotel is very much appreciated. We are always delighted to hear that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Heritage Grand Trinidad
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Previous
PRICE RANGE
$191 - $417 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar trinidad
LOCATION
CaribbeanCubaSancti Spiritus ProvinceTrinidad
NUMBER OF ROOMS
40
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Frequently Asked Questions about Iberostar Heritage Grand Trinidad
Which popular attractions are close to Iberostar Heritage Grand Trinidad?
Nearby attractions include Casa de la Trova (0.3 miles), Trinidad Architecture Museum (0.3 miles), and Museo de Historia Municipal (0.3 miles).
What are some of the property amenities at Iberostar Heritage Grand Trinidad?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Iberostar Heritage Grand Trinidad?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Heritage Grand Trinidad?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Iberostar Heritage Grand Trinidad?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Iberostar Heritage Grand Trinidad?
Conveniently located restaurants include Ristorante Sapori Italiani, Adita Cafe, and Restaurante San Jose.
Does Iberostar Heritage Grand Trinidad offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Iberostar Heritage Grand Trinidad?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Iberostar Heritage Grand Trinidad?
Many travelers enjoy visiting Iglesia Parroquial Mayor del Espiritu Santo (2.6 miles) and Iglesia De La Santisima (0.3 miles).
Does Iberostar Heritage Grand Trinidad have any great views?
Yes, guests often enjoy the park view available here.