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Iberostar Grand Trinidad

Traveler (822)
Room & Suite (222)
Dining (61)
Certificate of Excellence

About

#1 of 27 hotels in Cuba
Location
Cleanliness
Service
Value
Certificate of Excellence
History and luxury in Trinidad, Cuba. These make up the perfect combination for many people. This hotel in the Spanish chain Iberostar is located in the lovely city of Trinidad, declared a World Heritage Site by UNESCO because of its cultural wealth. This luxury hotel offers exceptional charm which you can experience in its luxury suites, its gourmet culinary offer in its restaurants, its wonderful architecture and the superior services it offers all travellers. Experience the luxury and exclusivity that this Iberostar hotel offers. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Room service
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Paid Wifi
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
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1,551Reviews
51Q+A
100Room tips
Traveler rating
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Popular mentions
Hotel's Favorite
arriving in trinidad from havana this hotel was a breath of fresh air, in every way! it is comfortable and authentic, and i would highly recommend it... two small glitches, the buffet needs to have some protection from the flies, it's not crazy bad but they need to look at it,
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Response from ReputationOnline, Quality Manager at Iberostar Grand Trinidad
Responded 1 week ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality and want to thank you for sharing with us. Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again, we thank you for this wonderfully positive review and look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Grand Trinidad
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This is A truly great hotel one of the truly best hotels ever imaginable possible in Cuba great Staf perfect location outstanding rooms with outstanding levels of service great food great wine selection and a considerable content of human culture and Cuban information to be had
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Response from ReputationOnline, Quality Manager at Iberostar Grand Trinidad
Responded 2 weeks ago
Dear Guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Trinidad
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This would have to be the best hotel in Cuba, far, far better than the Nacional, which held that honour in my estimation until this trip. Fabulously trained staff, very friendly and so helpful. Rooms great, wonderful array of food for breakfast, and right in the centre of
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Response from ReputationOnline, Quality Manager at Iberostar Grand Trinidad
Responded 2 weeks ago
Dear Angela, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Trinidad
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Best Hotel experience in all the hotels I stayed in Cuba. Best rooms decor and amenities, best breakfast and dinner, best internet service. The only drawback was lots of ants in my bathroom, even by housekeeping spraying not effective. It might be because of the sanctions
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Response from ReputationOnline, Quality Manager at Iberostar Grand Trinidad
Responded 3 weeks ago
Dear guest, We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests. Again, we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Grand Trinidad
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Cuba is not known as a luxury destination but the hotel with Old World elegance will blow your mind. Large rooms. Comfy bed. Great shower/tub. Amenities. Very clean. A view on to the square. You are greeted with cool towels and fresh juice and the pampering continues.
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Response from ReputationOnline, Quality Manager at Iberostar Grand Trinidad
Responded May 6, 2019
Dear guest, We want you to know that your review of our hotel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Grand Trinidad
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PRICE RANGE
$203 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar trinidad
LOCATION
CaribbeanCubaSancti Spiritus ProvinceTrinidad
NUMBER OF ROOMS
40
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