Hotel Los Helechos
152 Topes de Collantes, Trinidad 62600 Cuba
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Room & Suite (106)
Dining (20)
About
#32 of 86 hotels in Trinidad
Location
3.8
Cleanliness
3.4
Service
3.1
Value
3.1
Hotel Los Helechos (The Ferns Hotel) Complex offers hosting services, buffet or a la carte diners, snacks, national and international drinks. The resort is located and runs a protected area, with management category of Protected Natural Landscape. In its public use areas programs of Specialized Tourism or Nature Tourism are developed, extra-hotel services are structured in six Natural Parks with their respective gastronomic services, one of them on a cay just 12 nautical miles from the Ancon Peninsula and the rest in the mountains. This site is located 800 meters above sea level and is an ideal heaven for singles, couples and families that love nature.
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Property amenities
Free parking
Public wifi
Pool
Indoor pool
Free breakfast
Bar / lounge
Restaurant
Meeting rooms
Breakfast available
Breakfast buffet
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Room features
Air conditioning
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Mountain View
Location
39Car recommended
Grade: 39 out of 100
4Restaurantswithin 5 miles
5Attractionswithin 5 miles
Contact
152 Topes de Collantes, Trinidad 62600 Cuba
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277Reviews4Q+A13Room tips
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We visited for 2 nights before hitting the jungle and waterfalls in Topes de Collantes. The hotel is clean and the staff are friendly. The rooms were very spacious but looks very outdated. The shower was good. Both buffet (breakfast and dinner) was small but the food is okay.
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Date of stay: July 2018Trip type: Traveled as a couple
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Liusmila, Director General at Hotel Los Helechos
Responded Mar 23, 2019
Agradecemos su comentario, nos complace que haya pasado un estancia agradable en nuestro hotel. De igual forma le agradecemos su gentileza al comunicarnos sus impresiones ya que opiniones como la suya nos ayudan a seguir mejorando nuestros servicios. Esperamos contar con su visita nuevamente. Muchas gracias
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t waste your time staying overnight at this hotel if you want to visit Topes de Collantes and the wonderful jungle walk it provides. You might as well take a day trip from Trinidad and avoid the bad experience of this hotel. We are in Cuba with state run hotels but still as a guest you should feel welcome and be treated with a minimum of service – both totally absent at hotel Los Helechos.
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Date of stay: January 2019Trip type: Traveled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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We spent one night here as part of a tour to the national park. Our room in the main building, third floor, was a two room suite which was very satisfactory and clean, most important to me good mattress and good pillows. No complaints about the bathroom, except for lack of hand towels. Bath towels work fine! The first large room only contained a tv, two chairs and small coffee table. Lots of windows which I opened for the night however I had to close them later. Alot of noise and activity in front of the hotel all night, as well as the stray dogs fighting and barking. Buildings in rear might be a better choice. Buffet selection was limited but adequate.
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Date of stay: February 2018Trip type: Traveled as a couple
Value
Service
Sleep Quality
Room Tip: Street area in front of main building was quite noisy all night long so had to close my windows...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Awfull stay, did not liked it at all. Our car crashes and had no other option than to stay there. Very rude staff, rooms are the same as a casa but way less personal and overpriced. No a la carte menu, just a disgusting (again overpriced) buffetrestaurant and no option to eat somewhere else or to book the room without breakfast. Staff was really rude, not interested and chewing gum while talking to us. Do yourself a favor: stay in trinidad and drive 15 minutes to go to Topes de Collantes during daytime!
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Date of stay: November 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
That they call this a hotel is for me a riddle. High prices are okay when they are worth it. I can tell you, this is not. Old/ hard beds, horrible service(!) and a lot of stray dogs outside. I can give you a tip to drive past this hotel, because this is really not worth it. Go further to Trinidad, they have beautiful casa's there. The only good thing are the showers, further I can say that this was the worst hotel I've ever been in, in my life.
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Date of stay: November 2017Trip type: Traveled with friends
Rooms
Cleanliness
Service
Room Tip: Never go here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Visited for 1 night on the tour to Cienfuegos/Trinidad/Santa María. The hotel is very clean and the staff are friendly. Unfortunately it was a major storm the night we stayed with heavy rain all night/morning. This resulted in our hike to the waterfall being canceled which was out of our control. Great place to stay though! Rooms were also very spacious and very clean! Better than expected! Buffet was small but good :)
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Date of stay: January 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Just stayed here last week for a few nights. The front of the hotel looks fine and as far as I am concerned the room we had on the third floor was great. It was clean and had lots of space. the bathroom had a tiled shower ( a little dark in there with the shower curtain closed). The first night I had decent hot water, but I had a couple of showers that I wish were a little warmer, but okay. I think it was dependent upon the time of the day and hot water demand. The maid did a great job with our room. very pleased. We did not spend any time in the room except for sleeping - but there was a TV and a fridge. We even had a fresh rose. All and all I would definitely stay here again!
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Date of stay: December 2017Trip type: Traveled with friends
Location
Service
Sleep Quality
Room Tip: We were in the main building - where you check in. I would also get the third floor and away from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I have read several of the other reviews and I think we stayed at a totally different place. My friends and I found the place dirty, towels were stained and the bedspread was not clean. The floors were gritty and had a general air of being shabby. Our room had a redone bathroom but other friends stayed in a room that did not have good water pressure and the toilet refused to flush. The meals were buffet which was OK. Most of the meat is overcooked or covered in a sauce, which wasn't bad. The pool was indoors and large but the wild dogs in the area kept some people awake with their barking during the night.
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Date of stay: October 2017Trip type: Traveled with friends
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here as part of an overnight excursion to Cienfuegos/Trinidad/Santa María. The room was large and clean. It was quite warm when we arrived at around 5 but switching the air con on it was fine for the evening. There was a fridge that just needed plugging in. There is a bar and restaurant. The food was buffet style and was ok. (There is also a disco and an indoor swimming pool - we didn't go into either so can't comment on how good they were). There isn't anything else to do as it is in the middle of the national park. Fine for an overnight stay.
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Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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An older hotel but with all the amenities of a newer one. Buffet style meals had a tremendous assortment to choose from. Cook to order breakfasts, dessert bar, lots of fresh fruit and veggies, plus meat and fish dishes. Rooms had a/c, and private baths. The countryside surrounding it is what yo go for!!!! The Topes de Collantes is am amazing park. And remember, you're in Cuba and they still have a bit of remodeling to do to catch up with other places. Relax and enjoy the moment.
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Date of stay: September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ALSO KNOWN AS
los helechos hotel
LOCATION
CaribbeanCubaSancti Spiritus ProvinceTrinidad
NUMBER OF ROOMS
105
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Frequently Asked Questions about Hotel Los Helechos
Which popular attractions are close to Hotel Los Helechos?
Nearby attractions include Topes de Collantes (0.9 miles), Salto del Caburní (0.5 miles), and Parque Guanayara (0.2 miles).
What are some of the property amenities at Hotel Los Helechos?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Los Helechos?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Los Helechos?
Conveniently located restaurants include Casa de la Gallega, Casa Museo Del Cafe, and La Caoba.
Are there opportunities to exercise at Hotel Los Helechos?
Yes, guests have access to an indoor pool during their stay.
Are there any historical sites close to Hotel Los Helechos?
Many travelers enjoy visiting Iglesia De La Santisima (7.7 miles).
Does Hotel Los Helechos have any great views?
Yes, guests often enjoy the mountain view available here.