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Hotel Los Helechos

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1 room 2 adults 0 children
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Hotel Los Helechos
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198 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Alamo, California
Reviewed 1 week ago

An older hotel that is clean and hospitable. Fun to walk around with binoculars spotting birds. Dinner was serviceable with friendly guests happy to chat. Good self service ice cream. No wifi in the rooms, and wifi in the lobby was spotty.

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Helpful?
Thank JeannefromNorCal
Aalst, Belgium
Reviewed 4 weeks ago

Hotel "Los Helechos" is located inside the Topes de Collantes National Park in the heart of the Sierra Escambray, 5 km above the city of Trinidad. Topes de Collantes is an area of more than 12,000 acres of forested mountains and river valleys. It's a perfect base for exploring the mountains. Several hiking trails begin within a stone's throw of...

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1Thank Hubert645
Alexandria, Virginia
Reviewed January 7, 2017

I always try to find something nice to say for starters, but it is a struggle in this case. Best were the trio of musicians who entertained us at dinner, and I was pleased to be able to buy a CD from them. The food was adequate. Our room was clean and the bed was comfortable. The AC worked when...

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Helpful?
1Thank Richard_Milsom
Helsinki, Finland
Reviewed December 26, 2016 via mobile

We where suprised that hotel was actually good. We where expecting a lot worse. The room was clean, the bed was good and the toilet and the shower worked well and there where also plenty of hot water. What more could you want from a hotel in Cuba? I was a little worried about the mosquitoes because there where no...

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Helpful?
Thank niikak
Doncaster, United Kingdom
Reviewed November 6, 2016

good base for walking , but other than that i cant really give it many marks bar is ok , drinks arent cheap , restaurant isnt bad , plenty to eat , so you wont starve , but its very basic . the rooms are clean , but the surroundings are grim , it reminded me of the descriptions of...

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Helpful?
Thank mattjay49
Miami, Florida
Reviewed July 12, 2016

Beautiful location, decent food, and good conditions. I was a little scared to get there since the reviews here didn't describe it as great, but I was happy I have a better experience. the only problem I encountered was with the air conditioning, but that's really not that terrible since, because of the altitude of the region, the temperature here...

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Helpful?
Thank Gretchen J
Alexander V, Director General at Hotel Los Helechos, responded to this review

Thank you very much for leaving your opinion about our service, I know that previous reviews were not so good, but we are working hard supporting the client´s opinion to encrease our quality. I hope seen you again around here. Thanks once again.

Gainesville, Florida, United States
Reviewed June 16, 2016

The accommodations are spacious and comfortable, there is dependable hot water and nice towels. All beds in Cuba are firm with fairly flat pillows. So bring a pillow if you are particular about that. Food is served buffet style, with a cook to order bar for fish, beef or chicken. There is a large indoor heated pool, many hiking paths...

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Helpful?
2Thank Joni E
Alexander V, Director General at Hotel Los Helechos, responded to this review

Thank you very much for leaving your opinion about our service, I know that it is not enough, but we are working hard supporting the client´s opinion to encrease our quality. I hope seen you again around here. Thanks once again.

Brussels, Belgium
Reviewed May 30, 2016

Spent 2 nights at this hotel. We stayed in the bungalows. These rooms are supposedly better than the ones in the main building. The rooms are fully equiped. Airco works well. Bathroom is small but OK. Our room had two double comfortable beds. I guess, for Cuban standards, this hotel is quite nice. No wifi. The buffet restaurant is below...

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Thank hacrobaat
Orlando, Florida
Reviewed May 4, 2016

We stayed here for a quick overnight on our way to Cienfuegos and we deeply regret it. Topes de Collantes does not having any restaurants except for one called "Gran Nena" which is extremely overpriced and I do not recommend. We did eat at the hotel restaurant and it was just okay but nothing special. Also $13 per person (A...

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Helpful?
Thank JM11traveler
Blandford Forum, United Kingdom
Reviewed April 25, 2016

We were in the furthest set of bungalow/chalets away from the reception/bar area. Room in a poor state of decoration and there was still rubbish in the bin from the previous occupants. The sheets had holes in them. The curtains were of varying lengths to fit around the ancient noisy 'air conditioning' unit. Interesting towel sculpture. As this was a...

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Helpful?
Thank Antonia M
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Pool
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Los Helechos (The Ferns Hotel) Complex offers hosting services, buffet or a la carte diners, snacks, national and international drinks. The resort is located and runs a protected area, with management category of Protected Natural Landscape. In its public use areas programs of Specialized Tourism or Nature Tourism are developed, extra-hotel services are structured in six Natural Parks with their respective gastronomic services, one of them on a cay just 12 nautical miles from the Ancon Peninsula and the rest in the mountains. This site is located 800 meters above sea level and is an ideal heaven for singles, couples and families that love nature. ... more   less 

Additional Information about Hotel Los Helechos

Address: Topes de Collantes, Sancti Spiritus, Cuba | Sancti Spíritus, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range: $48 - $66 (Based on Average Rates for a Standard Room)
Number of rooms: 105
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Also Known As:
Los Helechos Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Los Helechos staff and other travelers.
2 questions
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Questions? Get answers from Hotel Los Helechos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find another Hotel”
 of 5 bubbles Richard_Milsom, Jan 7, 2017 | Read review
“Wifi available in the lobby and bar area.”
 of 5 bubbles JoniE509, Jun 16, 2016 | Read review
“I think, all the rooms are a bit the same.”
 of 5 bubbles liesenluc, Dec 15, 2015 | Read review
“DON'T get a room on the main floor unless you plan on staying up late and drinking at the bar.”
 of 5 bubbles tothelimit, Feb 4, 2015 | Read review
“chose one on the bottom floor .”
 of 5 bubbles B7695FOmarior, May 28, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question