Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Escape to the old colonial town of Trinidad, Cuba and enjoy a memorable stay at the new Memories Trinidad Del Mar. This impressive, delightful, and affordable all-inclusive resort is ideal for families, couples, honeymooners, and weddings. Located near beautiful Trinidad, declared a UNESCO World Heritage Site, this resort is surrounded by beautiful white sandy beaches and old Spanish architecture.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, French, Spanish, German
Location
Peninsula Ancon, Trinidad 62600 Cuba
Memories Trinidad Del Mar
2,681 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Memories Trinidad Del Mar offers a picturesque setting that encapsulates the vibrant Cuban culture, complete with lively nightly performances and scenic views that guests frequently appreciate. While the hotel's cleanliness earns commendation, with particularly well-maintained grounds, some visitors have encountered issues with water and room maintenance.
Although the beach's beauty is a highlight, reviews suggest the hotel's value and amenities might not meet everyone's expectations, with room for improvement in service and organization.
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The hotel Memories Trinidad del Mar is a comfortable and well- run establishment. I fully recommend this excellent all-included hotel where I spent two most enjoyable weeks in January 2020. I had a reservation for a second stay in March when sadly all flights were cancelled.
All staff (managing team, reception desk, waiters at the restaurant and bars, cleaning staff and room service) go beyond the call of duty to make the guests feel at home and give the travellers the opportunity to fully enjoy all the good things this excellent establishment has to offer.
It is a modern hotel, well-equipped with all the amenities a demanding guest may need and wish.
Situated in beautiful tropical gardens and opening onto a long, spotless beach with two bars where a friendly staff is always more than happy to provide you with the drink, snack you require.
The rooms are spacious and in perfect condition. Room service is very professional.
There are plenty of opportunities to relax, mix with people and enjoy the various daily activities offered by the Cuban entertainment team.
The Memories Trinidad del Mar is certainly an excellent choice to spend a relaxing holiday in a place that seems like paradise on earth.
Congratulations to all who make it such a memorable time for us. Keep doing the good works.
We’ll meet again. Veronica Bleuzen
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:My room was perfect - I trusted the staff in charge to allocate mi my room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DGCuba, Director General at Memories Trinidad Del Mar
Responded Jul 3, 2020
Dear Veronica On behalf of all our Memories Trinidad del mar staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Your review made us really happy. It was a pleasure to have you at home for two weeks on January and we are really sorry you could not come back last march and enjoy our amazing landscape and atmosphere again; we are already missing you and looking forward to receiving you again. We would like you know that we work hard every day to give our usual excellent service and your review is the proof we succeeded in reaching our goals. We are very proud to know our staff was so attentive with you and that they are the main reason why our guests keep coming back. Thanks a lot to recommend our Hotel Thank you very much for choosing us we hope to see you again soon and together spend a relaxing holidays in this place that seems like paradise on earth Warm regards, General Manager
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My husband and I had visited Cuba for over 30 times. We had been to various resorts and in the last few years, we gravitated to 2-3 resorts only. Dec. 2019, we decided to try a resort that we’ve never been before. We found that Memories Trinidad Del Mar was newly acquired by the Blue Diamond Resort Group and was under the Memories Banner, so we decided to give it a try. It turned out to be a great decision we made. Although during the low season, the flight only goes to the Santa Clara airport, which is 3-3.5 hours drive to the resort, it’s mainly highway driving so not really ‘bumpy’ like some of the roads in other parts of Cuba. We took that length in the bus as some kind of free excursion to the country side and the 3 hours went by quick. During our stay, we met the new General Manager, Luz (sorry I don’t know if I spell her name right), who is working hard to turn the resort to match the standards of the Memories chain. She is very courteous and is willing to spend time to greet The guests at the resort and listen for their suggestion. Most of the staffs at the restaurant/bar are very friendly like Odania, Yislani, Rolando, Idalmis and Mislady. Special mention to a few staffs who made excellent impression for their enthusiasm, energy and passion in customer service, they made the guests feel welcomed and treasured: Gabriel Landestoy in Public Relations who spent time to talk to the guests and make sure they are all comfortable and enjoying the stay; Alexei (student at the bar) who made great Spanish Coffee and with another server at the bar (I don’t know his name but he went over and sang with the pianist at the bar one day), the 2 of them looked like they really enjoy the work that they are doing and not just another job, that made the guests feel the joy too. All in all, we will go back to this resort.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DGCuba, Director General at Memories Trinidad Del Mar
Responded Jan 5, 2020
Dear 771conniel First, we would like to give you a big thank you for proving part of your time on writing a review about your stay with us, we want to tell you that your review made us really happy, we feel very proud to know this was one of the best places you have visited after many years travelling around Cuba . We are glad to hear you enjoyed the kindness from our management and workers and you liked the service at the buffet, the exceptional coffee and music in the lobby bar and the way to work by our guest service staff. What it makes us happiest is to hear our staff was so friendly and welcoming with you, as customer service is a priority for us. Thank you for choosing Memories Trinidad del mar. We are already looking forward to receiving you again in our little paradise, the new resort you found to visit. Best regards, General Manager
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We stayed here for three nights on the recommendation of our travel agent and were very pleased to have done so. We ate in the main restaurant on an all-inclusive basis where there was a wide choice of good food. There was a full entertainment programme running every day on the stage near the restaurant so it could get quite noisy for rooms in that area. We were in building 6 well away from this so it was fairly quiet. The bedroom was a good size with the basic facilities you would expect with a balcony that looked towards the beach. Wifi was good but you need to renew quite regularly. This is very straightforward and can be done at reception. The hotel buildings are arranged round a large irregularly-shaped pool which always looked in good condition. However we found it quite hot by the pool with limited amounts of shade so spent a lot of time on the excellent beach. Plenty of sun loungers here and we never had a problem getting them. The buildings could do with a little bit of maintenance in places and there are occasional power cuts lasting a few seconds. Tip: In the evening in the restaurant, take a phone with you in case all the lights go out when you're halfway between your table and one of the buffet counters! Overall we had a really good time and would happy to go back.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Dueño at Memories Trinidad Del Mar
Responded Aug 25, 2022
Dear Colin, We are very happy to know that you had an excellent vacation at our resort and above all we want to thank you for sharing your experience on TripAdvisor and allowing us to be part of such a special event in your lives. It has been a pleasure for us to entertain you and make your days at Memories Trinidad del Mar such a special memory. We hope to have the honor of welcoming you again. Thank you for choosing us Best regards, Managing Director
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We stayed here for 3 nights in February 2020 - booked via a well known website as we were independent travellers. On arrival the initial reaction was good, nice setting, pretty grounds and pools, 50m from the beach, reception areas spacious and clean. Our bedroom was nicely decorated however the bathroom was well below standard (broken tiles, broken/missing accessories, old fittings, no plugs in sink or bath rendering them unusable); generally bathroom in desperate need of renovation. We tried to put our things in the safety box but it didn't work. We went to reception a total of 5 times to ask someone to resolve this. Eventually a man came, opened the safe and identified that the battery was dead. He removed the batteries and said that he'd return. At this point we also made him aware that the balcony door didn't lock; emphasising the need for a safe box. In response, the man took a screwdriver and screwed the balcony door permanently shut! He didn't come back and the issue was not resolved in our 3 day stay. We asked if we could move to another room with a safe, but this was apparently not possible. So 3 days, no safety box, no alternative solution. We note in the room it states the hotel won't accept responsibility for losses not in the safe, but did not provide a functioning safe during our stay. These are basic things that could have been resolved by conscientious staff - we experienced complete apathy between reception and maintenance staff. The buffet food was adequate but not exceptional and had little variety from one day to the next. The restaurant waiting staff were slow, inattentive and generally more interested in chatting amongst themselves at the service station than attending to guests. One more than one occasion we'd finished out main course before being served wine/water. Generally we felt that the customer service let the place down and was nowhere near 4* service. There didn't seem to be any management accountability for solving our problems and as independent travellers, rather than guests travelling with a tour company/rep, we felt treated as 2nd class guests. Amongst the general staff apathy, we did spot a shining star in the form of Jose Raul at the bar. He was super customer focused, absolutely had the right attitude for a 4* (or even a 5*) hotel. I'd hope that the hotel recognises him, pays him well and recruits more people like him. So in summary, we were quite disappointed with our choice of hotel. It's not cheap, professes to be 4* but in reality operates significantly below that. It wasn't good value for money. This hotel needs to seriously raise its standards if it is to compete with new 5* hotels that are being built on the beach, if not, it is going to continue its decline. Oddly, the booking site we used to make the reservation did not allow us to leave a review. This is one of only 2 hotels in which I've ever stayed where guests were not permitted to leave a review (the other hotel, also in Cuba). What is the hotel trying to hide?
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Travel with a tour company not as independent travellers so that if there are problems with the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DGCuba, Director General at Memories Trinidad Del Mar
Responded Mar 4, 2020
Dear Benjamin_fro First of all, we would like to thank you for taking the time to write an opinion about your stay with us. We are glad to hear you liked our nice setting, pretty grounds and pools, our beautiful beach and the decoration of your room. However, we are sorry to hear you might have experienced some inconveniences with the room and service. It really surprises us the situation you are describing. We find it difficult to believe something like this happened at our resort. Your opinion is essential for us to keep improving and avoiding things like this one from happening again. Therefore, we are sending you a private message so you can give us further information to review the situation and take the measures needed. Thank you for choosing us for your vacation and we sincerely hope to have the opportunity to prove ourselves in the future. Best regards, General Manager
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Memories is quite an old and tired. Contrary to what some reviews strangely assert rooms (we had the so called privileged grade ones) are quite low grade boasting old furniture, Basic confort and ok beds. The buffet restaurant is at best standard food while it must be said that the upstairs restaurant is trying hard to give you a better experience. Bars have nothing special to offer! The beach is indeed quite beautiful, so if you only mind about the beach it is at the moment a place to consider. Some upper grade developments may soon change that comment. Conversely, if attracted by the lovely and lively city of Trinidad, it is probably much more sensible to stay in the old city.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DGCuba, Director General at Memories Trinidad Del Mar
Responded Feb 19, 2020
Dear ulysse5London First of all we would like to thank you for taking part of your time to write us such a detailed review about your stay at our hotel. We are pleased to know that in a general some areas and services reached your expectation as were the food in our restaurant Buffet and our wonderful beach. On the other hand we would have liked to have counted in your comment with your date of stay and the number of your room to have been able to work directly on the elements you mention although we confirm you that your opinion has been very useful and we have already taken the necessary actions to amend the situations mentioned here. To point out that one of our strengths is to have very close a wonderful city as Trinidad and that for many customers we are the perfect combination to enjoy beach and excellent service plus the possibilities to visit to the legendary Village. Our intention is to continue focused on the improvement of our facilities and services, preserving the representative of our hotel that simulates the historic center of the City of Trinidad. As you mentioned, the staff makes the best efforts to transmit professionalism, dedication, and the representative of our touristic and heritage polo. Thank you for choosing us and we look forward to your second chance to visit us and show you the improves. Best regards General Manager
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Keen to provide a balanced review of this hotel particularly in light of the General Manager responding and being receptive to feedback. Overall a pleasant but underwhelming stay and the hotel will have to up its game with Melia and Iberostar building hotels next door. I have listed the pros and cons of the hotel below so other travellers can make an informed choice.
Pros Location on beach superb. Sunloungers are free and beach/sea is beautiful. Trinidad a 10/15min taxi away so can combine beach with city culture. All inclusive bar good for us as found drinks (especially water) hard to come by in Cuban supermercados.
Cons Hotel has a distinctly Butlins / package holiday feel to it (which is not necessarily obvious when booking) and you don't feel like you are in Cuba. Loud english music on speakers by pool. Cuba has amazing traditional music - any need to play Justin Bieber? Not clear whether staff badly recruited or poorly trained. Lacking in customer service particularly reception staff (which creates poor first impression). May be improved with some training? Had same problems as traveller below with the safety box. There are no information packs in room and no instructions on how to work safe. These are basic requirements if you profess to be a four star hotel. Buffet food is fine if you are there two days but any longer expect to get tired with the lack of variety.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DGCuba, Director General at Memories Trinidad Del Mar
Responded Mar 16, 2020
Dear Stu-Ten First of all, we would like to thank you for providing part of your time on writing such a detailed review about your experience with us. We are glad to hear our ¨all included¨ bars reached your expectations and that you enjoyed our location, close to Trinidad city, heritage world. It is very nice to know you were so amazed by our beach, the most beautiful in the south cost of Cuba. Finally, we would like to thank you very much for your precious feedback. Your opinion is our clue to keep improving day by day and your compliments are our reward and prove of the achieved goals. We take note of your suggestions (the music around the pool, the information in the room, and the other issues) to review them and take the actions needed. Thank you very much for choosing Memories Trinidad del mar for your holidays and we are already looking forward to welcoming you again if you decide to visit us in the future. Best regards, General Manager
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This review would barely earn a single star if it was not for the redeeming features of the picturesque beach and the meticulously maintained hotel grounds. Despite being seasoned travelers to Cuba, familiar with its idiosyncrasies, our stay at this resort left much to be desired. In contrast to our previous experiences, Memories Trinidad Del Mar presented a slew of issues, predominantly on the negative side of the spectrum. The safes in all rooms were non-functional, prompting multiple visits to the reception on the first and second days, all in vain. Despite diligently documenting each complaint in their reception log, no repair personnel ever materialized, leading to our eventual resignation on the third day. A pre-booked upgrade turned into a wild goose chase as the hotel failed to locate our supposedly upgraded room, despite two assurances of it being sorted out "tomorrow." Frustration eventually led us to abandon the pursuit. Room drainage became another headache, with all drains consistently blocked and no efforts made towards repairs. The bathtub's low-pressure water flow made the situation barely manageable, especially for those with long hair. Personal hygiene routines were severely disrupted due to the persistently inadequate water supply. The staff emerged as the most significant point of contention. Displaying a conspicuous lack of effort, many were devoid of English and displayed a general indifference. The two espresso machines seemingly operated on a convenient schedule – one always out of order to afford staff some rest. Attempts to place orders were met with apathy, and staff members were often rude. A notable exception existed among a few buffet staff who displayed more courteous behavior. The use of plastic cups was an alarming revelation, as they were being reused without proper sanitation measures. The beach experience was marred by the constant presence of locals begging for items, even at ungodly hours. Frustrated by the persistent intrusion, morning walks were abandoned, and any provisions /gifts brought to the resort were distributed outside, in Trinidad, far from the persistent solicitors. Housekeeping added to the litany of issues, introducing an element of uncertainty regarding whether our room would be cleaned or not, akin to a lottery. Communication breakdowns were evident, as not every cleaning session included fresh towels. The sporadic availability of beach towels further compounded the frustration. In all our travels to Cuba, this marked the first disappointing encounter. While we are accustomed to compromising comfort for the unique Cuban experience, the lack of effort on display at this resort was beyond belief. For those considering a stay, it might be prudent to invest a bit more and explore alternative options.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Dueño at Memories Trinidad Del Mar
Responded Jan 9, 2024
Dear Tina We regret that we were unable to meet your expectations and would like to offer a sincere apology for any inconvenience you may have encountered. We are known for providing a service of excellence, we assure you that this is not common in our resort, which is characterized by its systematicity in the work and in making each client reach their good standards in cleanliness and hygiene, which are one of our main priorities. Your opinion has been of great importance to us and has been very useful as feedback and evaluation for new processes that will allow us to achieve better satisfaction in those who visit us. Each issue you have communicated to us has been forwarded to the corresponding department in order to take the necessary measures to prevent it from happening again. We hope you will give us a second opportunity to show you the improvement in our services and Hotel. Best regards General Manager
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Hotel ground is vast with huge pools and recreation facilities. We had breakfast & dinner at the hotel. Spread was good and the dessert plentiful. You can add a big lobster for only CUC15 during dinner. Rooms are spread out and over 3 floors with no lifts. If you have mobility issues, ask for a ground floor room. Even without mobility issue, carrying your luggage across the hotel grounds and up 3 floors is no joke. I find the room to be dated, smaller than other Cuban hotels we've stayed in. We could hear our neighbours' TV and voices. Room is also rather dim. No free wifi in the hotel. As we've only stayed for 1 night and did not have the time to enjoy the facilities, my review is strictly based on the room & meal. 4* for restaurant & 2* for the room, overall 3*.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rrssBDcuba, Director General at Memories Trinidad Del Mar
Responded Apr 14, 2020
Dear Guest, Thank you for sharing your opinion. We feel sorry to hear we did not reach your expectations. We take note of your comments and sent them to the room division manager and chef in order to take the actions needed. We hope to have the opportunity to welcome you again at our home in paradise and prove you a longer stay here, is a dream come true. Best regards, General Manager
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We have been to Cuba many, many times and Memories Trinidad del Mar is, by far, the best resort we had the pleasure to stay. First, location, location, location! The resort is on the Caribbean Sea, beautiful turquoise and warm water. The beach has lovely fine sand is always kept very clean. If you want to skip the beach one day, you just take a taxi for 10 CUC and in 15 minutes, you are in the City of Trinidad. A very charming and historical City that is on UNESCO’s World Heritage List. The City has so much to offer, from very nice restaurants, markets where you can buy local crafts, amazing architecture and cobble stone streets and lively nightlife that you can always feel very safe at all hours. The resort itself is a gem. The grounds are always perfectly manicured; the pool area is always very clean. Beautiful, relaxing and comfortable rooms…not that I spend a lot of time in there considered there is so much to do all the time with organized activities and entertainment. The food is also surprisingly good with freshly grilled fish and meats and a vast choice of fruits and vegetables. But for me, what makes Memories Trinidad del Mar my now only go-to place in Cuba are the staff. Without exception, they are all incredibly nice and attentive to our needs. They are always very happy, ready to help with a huge smile. One staff once went to get a real coconut to make us a pina colada and refused any kind of tip we tried to give him…that, to me, speaks volume. We can’t wait to go back!
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Date of stay: January 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Memories Trinidad Del Mar
Responded Aug 12, 2021
Dear Anne What a pleasure your beautiful words have given us! Also, to know that after traveling so much throughout our beautiful island, you rewards us with having been the best hotel of all those you have visited, which gives us more strength and renewed energy to continue offering an excellent service. We are pleased to know that you enjoy Trinidad a lot, a city that has been gaining a small place among those who visit it for its services and variety of offers that there are in it, from visiting the craftmanship, museums, to having lunch or dinner in one of its themed restaurants. Already in our hotel, we are glad that you enjoy our beautiful beach of fine sand and calm waters, the comfort of our rooms, the enigmatic animation, the swimming pool, the aphrodisiac gardens, the good roasts, the fruits and vegetables but what really fills us with pride is knowing that what you enjoy the most is the kindness and attention of all our workers, their smile and the happiness with which they serve our guests. Thank you very much for your recognition. We will gladly be waiting for you again, here, in this jewel that is Memories Trinidad del Mar. See you soon. Best regards General Manager
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The beach is absolutely amazing, with warm water great for swimming.
Cleaners were very attentive and very helpful/friendly, room was always spotless.
Special thanks to a few people in particular,
Luis at reception/ champagne area, super friendly guy, always great to talk to for five minutes
Yaima and Ingri in the buffet área, super attentive to us and making us feel at home, super friendly and chatty to.
The girls who work the desert section also I didn’t get your names but they are such sweethearts, always smiling no matter how busy they are.
Lastly Ernesto and Evelin at the Havana club bar, our favourite area to chill and have a few drinks. They both have great banter with each other and us and kept us laughing and having fun, thanks to all that work so hard there, great stay.
P.s the staff welcoming you into the dinner area again were also super nice and friendly/helpful.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Dueño at Memories Trinidad Del Mar
Responded Aug 31, 2022
Dear Kelso, On behalf of the entire staff at Memories Trinidad el Mar, we would like to thank you for taking the time to share such a detailed and impressive review with TripAdvisor readers. Trust your review made us very happy. It has been a pleasure having you with us, we already miss you and wish to welcome you again. Thank you for remembering each person on our staff who made your stay unforgettable, we will make sure they receive your beautiful words. They will be happy to hear your words and very proud to know that you did a great job. We work hard every day to deliver our usual great Memories experience, and your review is proof that we've achieved our goals. Thank you very much for choosing us and we hope to see you again soon. A cordial greeting, General Manager
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Yes the resort is on Ancon beach. It spans three hotels. Trinidad is pretty well centre. We don't snorkel. We did see people out with masks and catamarans taking people out to snorkel as well. It is easy to ask once you are there.
There are more places to choose from in the Trinidad area.
LOCATION
CaribbeanCubaSancti Spiritus ProvinceTrinidad
NUMBER OF ROOMS
241
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