Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Escape to the old colonial town of Trinidad, Cuba and enjoy a memorable stay at the new Memories Trinidad Del Mar. This impressive, delightful, and affordable all-inclusive resort is ideal for families, couples, honeymooners, and weddings. Located near beautiful Trinidad, declared a UNESCO World Heritage Site, this resort is surrounded by beautiful white sandy beaches and old Spanish architecture.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, French, Spanish, German
Location
Peninsula Ancon, Trinidad 62600 Cuba
Memories Trinidad Del Mar
2,739 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Memories Trinidad Del Mar offers a picturesque setting that encapsulates the vibrant Cuban culture, complete with lively nightly performances and scenic views that guests frequently appreciate. While the hotel's cleanliness earns commendation, with particularly well-maintained grounds, some visitors have encountered issues with water and room maintenance.
Although the beach's beauty is a highlight, reviews suggest the hotel's value and amenities might not meet everyone's expectations, with room for improvement in service and organization.
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
2,397
169
82
40
53
Time of year
Traveler type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
What a heavenly place, a pure pleasure for the eyes! I needed to recharge my batteries and this was the ideal place to rest. The beach is everything you want, white sand, clean water and there is even a majestic tree placed on the water's edge that catches our attention from day one. The staff is so warm. I even made a friend, Sara in customer service. She has a smile and a kindness that we cannot forget when we return home. Jorge who takes care of the entertainment is also an excellent massage therapist, a must! Also, I took advantage of two superb, very affordable snorkelling outings thanks to the team who take care of the aquatic activities on the beach. I ate well and my room was really inviting. In short, I strongly advise you to book your vacation at Memories Trinidad del Mar. Not to be missed is the city tour very close to the hotel. Don't forget to make room in your luggage to spoil all the Cubans because unfortunately they don't have access to much. Any ideas of what to bring? Shoes, clothing, medications, toys, school materials, insulated water bottles, food allowed, beauty and care products, mask and snorkel. Finally, exchanging a $20 for their change will make them beam with joy because our $1 and $2 are not accepted at the bank. So bring everything, big and small bills! Have a good trip!!! ❤️
Read more
Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very picturesque, the construction recreates the architecture of the city of Trinidad. Spacious, airy and bright areas, including the rooms, with a huge double bed. The facilities are degraded and require improvement interventions, especially at the WC level. The space is clean. It has sockets adapted to European electrical devices, 220v. Reservation includes free gaivota tours and mini catamaran on the sea. They also offer snorkeling service at a cost of €10 per person. They provide free beach towels as well as wi-fi service. In addition to the buffet, the hotel offers an à la carte restaurant with two dishes of the day, free of charge, but subject to booking. There is also a very nice coffee cigar. At the entrance of the hotel there is a bus stop with two Trips daily to Trinidad, at 10:00 and 14:00, with returns at 14:00 and 17:00, with the cost of € 5 per age return. Among the less positive aspects, we refer to the repetitive, medium-quality buffet. The hotel pool is quite low, with a maximum of 80cm high. Alcoholic beverages are of extremely poor quality. The snack bar service works 24H, but does not actually provide the catering services, only serves drinks. Inevitable to mention a terrible aspect related to the check-out.This would have to be done by 12H00, but we traveled from Europe and had a flight to do at 00H05 the next day, with a duration of 09H00. The hotel only provided a late check-out until 2 p.m., with charges involved. He didn't even allow it to be done by the time of the transfer, at 7:00, nor even to pay. He refused to provide a place for us to take a shower before the trip, thus preventing us from enjoying the beach during the afternoon of our last day of vacation. This issue was put to the management, which was irreducible in solving the problem. They claimed the hotel was full, which was clearly false. They showed no consideration for the guests, in a matter as simple and basic as allowing us to take a shower.
Read more
Automatically translated
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
As a Cuban American and repeater of Memories Trnidad Del Mar that I am, I am proud that the entire group of workers together with management do the impossible for the comfort of all guests without making any exclusion whether they are local Cubans, emigrants or foreign guests. The treatment is the same for everyone, as it should be. Every day there are entertainment activities: Cuban day, rice on the beach, natural coconuts, there is even a guarapera!! Every night there are shows. This hotel is a replica of the little town of Trinidad with its squares, Plaza de los Perros, watchtower....fountains....little shops...most of its rooms face the virgin beachfront with sun loungers and Balinese hammocks , 3 clean pools. Hotel that we always recommend
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:su playa virgen con camas balinesas y cortinas mosquiteras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located right on a beautiful beach and the outdoor area is well-kept and attractive. The hotel has a very large children's pool, but adults cannot swim here. There are three meals a day and several bars. When we arrived, we had to sit in the lobby for about 7 hours because the room wasn't ready until 4 p.m. We weren't able to check in until EXACTLY 4 p.m. We then had to change rooms twice due to defects until we finally got lucky with the third room. Overall, the hotel is outdated and a lot of things are broken. The outside is constantly being repainted with white paint. There are no "do not disturb" signs, so the cleaner is always standing outside the door. There were always more staff on site than tourists. Some kept asking for "money change", which I personally found very annoying. The buffet is chaotic. Only a few waiters keep an overview. Sometimes we didn't get any hot drinks for breakfast or we were cleared away because we went to the buffet. The buffet always has the same thing and the food is cold. Party music is playing continuously at the pool, to which some tourists have drunk themselves into intoxication. Overall, the hotel is not worth the long journey and is absolutely not recommended.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
Room Tip:Die Stadt Trinidad liegt weiter weg. Es sind nur Hotels und einige offizielle Shops vorhanden.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review would barely earn a single star if it was not for the redeeming features of the picturesque beach and the meticulously maintained hotel grounds. Despite being seasoned travelers to Cuba, familiar with its idiosyncrasies, our stay at this resort left much to be desired. In contrast to our previous experiences, Memories Trinidad Del Mar presented a slew of issues, predominantly on the negative side of the spectrum. The safes in all rooms were non-functional, prompting multiple visits to the reception on the first and second days, all in vain. Despite diligently documenting each complaint in their reception log, no repair personnel ever materialized, leading to our eventual resignation on the third day. A pre-booked upgrade turned into a wild goose chase as the hotel failed to locate our supposedly upgraded room, despite two assurances of it being sorted out "tomorrow." Frustration eventually led us to abandon the pursuit. Room drainage became another headache, with all drains consistently blocked and no efforts made towards repairs. The bathtub's low-pressure water flow made the situation barely manageable, especially for those with long hair. Personal hygiene routines were severely disrupted due to the persistently inadequate water supply. The staff emerged as the most significant point of contention. Displaying a conspicuous lack of effort, many were devoid of English and displayed a general indifference. The two espresso machines seemingly operated on a convenient schedule – one always out of order to afford staff some rest. Attempts to place orders were met with apathy, and staff members were often rude. A notable exception existed among a few buffet staff who displayed more courteous behavior. The use of plastic cups was an alarming revelation, as they were being reused without proper sanitation measures. The beach experience was marred by the constant presence of locals begging for items, even at ungodly hours. Frustrated by the persistent intrusion, morning walks were abandoned, and any provisions /gifts brought to the resort were distributed outside, in Trinidad, far from the persistent solicitors. Housekeeping added to the litany of issues, introducing an element of uncertainty regarding whether our room would be cleaned or not, akin to a lottery. Communication breakdowns were evident, as not every cleaning session included fresh towels. The sporadic availability of beach towels further compounded the frustration. In all our travels to Cuba, this marked the first disappointing encounter. While we are accustomed to compromising comfort for the unique Cuban experience, the lack of effort on display at this resort was beyond belief. For those considering a stay, it might be prudent to invest a bit more and explore alternative options.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Dueño at Memories Trinidad Del Mar
Responded Jan 9, 2024
Dear Tina We regret that we were unable to meet your expectations and would like to offer a sincere apology for any inconvenience you may have encountered. We are known for providing a service of excellence, we assure you that this is not common in our resort, which is characterized by its systematicity in the work and in making each client reach their good standards in cleanliness and hygiene, which are one of our main priorities. Your opinion has been of great importance to us and has been very useful as feedback and evaluation for new processes that will allow us to achieve better satisfaction in those who visit us. Each issue you have communicated to us has been forwarded to the corresponding department in order to take the necessary measures to prevent it from happening again. We hope you will give us a second opportunity to show you the improvement in our services and Hotel. Best regards General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spring break holidays therefore very high season. Negative point They lacked everything. No cheese. No dressing, oil or vinegar to put in green salad or cabbage, no other vegetables except potatoes. No syrup, honey or jam or any other spread for the pancakes. Every other day, no eggs for breakfast. No juice either. Leftover food from the day before was reheated and prepared in a different way to be put back in the buffet. Only red wine available when there was any. Very limited choice of drink, no cola just sprite and again when there was some. Every other day there was no running water in the room and when there was there was barely enough pressure to wash. If you plan to go to Cuba soon, take note that Canadian money is almost no longer accepted anywhere. Provide USD. Positive point The hotel was clean, the staff were courteous, smiling and friendly. They do their best to satisfy our requests with what they have available. In short, I'm on my 20th trip to Cuba and it's the first time that they're so short of food. I'm not the type to complain but it's going to be a while before I go back.
Read more
Date of stay: March 2024
Value
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just returned from a week spent at the Memories Trinidad Del Mar. What a great time we spent there! The hotel is beautiful in its colonial style, the grounds are very well kept, it's beautiful and green with a lot of palm trees. The beach on the Caribbean sea is stunning with a place for everyone either under the palapas, or the trees. We played beach volleyball, took the catamaran to go snorkeling by the riff. We made the excursion with the horseback riding and the diving in the waterfall in the mountain of Trinidad. Trinidad itself is a great little place under the protection of Unesco. We enjoyed walking the streets of Trinidad and having lunch in one of the local restaurants. It was all lovely indeed. There is the convenient bus from the hotel to Trinidad and it's only $5 USD/pp both ways, which you pay by credit card in the bus. The hotel staff is more than pleasant and fun with my favourites at the lobby bar Odania, Rachel and Jose. At the reception desk, the ladies were more than accommodating. The buffet offered variety of food to choose from, and the A la cart restaurant offered different menu every night. There was the nightly entertainment and the 24/7 snack bar offering Cuba libre, mojito, pizzas, sandwiches. There was plenty of drinks and I have to say that there's not even a single time there was shortage of Mojito:)) Great, great place! I definitely recommend!
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:I recommend this place!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director General Memories Trinidad del Mar, Director General at Memories Trinidad Del Mar
Responded 2 weeks ago
Dear Guest Thank you for writing such a nice review of our hotel, we love to hear about your experiences with us, our staff will be delighted to receive your appreciation and we invite you to come back soon to visit us, we hope you continue to choose our hotel to continue enjoying a wonderful stay. Our staff will be delighted to receive your appreciation and we invite you to visit us again soon. General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed in this hotel from July 27 to August 3 and our experience was fabulous! The staff walk the extra mile to help you in anything you need, starting with the Hotel Director Raul Garcia, the PR Manager Sara Irarragorri and everyone in the place. Special thanks to the sous-chef Yusodni Valdes, who is a real cuisine artist, and to Yuneisy Valdes, who entertains you every day, day and night! I wrote a post in my social media that describe what means for us this amazing Cuban jewel: Memories Trinidad del Mar, the colonial town caressed by the waves of the Caribbean. Cobbled streets, colonial squares, endless corridors or portals, multicoloured buildings with soaring ceilings and red tiles. An almost exact replica of the centre of the city of Trinidad, in the province of Sancti Spiritus, Cuba, on the shore of the Caribbean Sea and next to Casilda Bay. The Memories Trinidad del Mar hotel is a true architectural gem that transports you half a century back in time, to the time of the Spanish colony, while you enjoy white sand beaches practically at the foot of the mountains of El Escambray, where the legendary Commander Che Guevara had his headquarters during the time of the Cuban revolution. Located on Ancón Beach, in the south-central area of the island, this hotel, which is just over 20 years old, is a unique tourist destination that combines beach, mountains and colonial architecture. During this low season (because the Canadian summer is low season in Cuba), the hotel offers promotions for Cubans who fill its facilities, mostly attracted by the sun, the sea and the white sand. But in the high season, that is, in the Canadian winter, every year increased guests came here not only for its beautiful beaches, but also for its perfect location for access to the most incredible country walks, and for its colonial architecture with a marked Spanish imprint. This is a four-star hotel run by the Diamond Club chain, with Canadian capital, which guarantees impeccable colonial facilities, varied cuisine in which products from the region are mostly used, and careful customer service from all its employees. But above all, it offers an extraordinary atmosphere and a real vibe of Cuban culture. Can you imagine watching the sunset from the top of a 500-year-old Spanish village tower, with the Caribbean Sea on one side and the immense Casilda Bay on the other, and the Escambray mountains in front? Only here, at the Memories Trinidad del Mar Hotel, in the province of Sancti Spiritus, Cuba. Absolute beauty!
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Dueño at Memories Trinidad Del Mar
Responded Aug 13, 2024
Dear Oscar We have gladly read every word of your comment and would like to thank you for taking the time to let us know. We are glad to know that you fully enjoyed your stay in the company of our staff that strives so hard to provide the best service and satisfy our guests by showing them the beauties of our hotel and the city of Trinidad. We are equally proud to see that you have enjoyed all the charm of our hotel but above all to be able to relax and feel at ease with the atmosphere we offer accompanied by good service to create beautiful experiences together. Thank you for choosing us and we hope to see you again in our little paradise in the south coast of Cuba which is Memories Trinidad del Mar to continue enjoying with your family. Best regards General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a true stay at Memories Trinidad del Mar. Petsinal was very attentive from the reception to the service areas. Varieties in the buffet and spectacular service in the a la carte restaurant, you can breathe an air of cleanliness and freshness.
Read more
Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our 2 week stay and would return. The food is good for the 3 meals of the day. The servers are very friendly including Raphael, Jose, Louis and Janayce. The rooms were OK, I was in a standard room, I always had hot water and enough bottled water. White sand beach and warm sea sometimes some algae depending on the day. But nothing to worry about. I really liked Banny on the beach. Pedalo and catamaran at will without reservation. No problem for a la carte dinners.
Negative point: the spa is non-functional as is often the case elsewhere, there is no toilet seat on the men's side in the lobby and near the theater and a little stingy with toilet paper in these specific places, I asked and I got it.
I will go back there!
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes the resort is on Ancon beach. It spans three hotels. Trinidad is pretty well centre. We don't snorkel. We did see people out with masks and catamarans taking people out to snorkel as well. It is easy to ask once you are there.
There are more places to choose from in the Trinidad area.
LOCATION
CaribbeanCubaSancti Spiritus ProvinceTrinidad
NUMBER OF ROOMS
241
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.