Pinia Hotel & Resort is located in the famous mountain resort and offers under one roof four-star standards of comfortable accommodation, high-level gastronomy, abundance of leisure activities for children and adults and moreover excellent background for providing conference services. You can find in our wellness center swimming pool, saunas, solarium, relaxing baths and wide range of massages and other wellness treatments, which will satisfy even the most demanding guests throughout the year. In the summer season is the hotel ideal starting point for cycling and hiking in the Krkonoše national park, in winter are in Špindlerův Mlýn available many kilometers of slopes and trails for cross country skiing. This makes our hotel an ideal place for your rest, active or family vacation or company meeting.
pros: I had half board and was really happy with the choice and taste. The food was replenished regularly, so you could come at any time and still have a full selection. There is a very good wellness area (swimming pool, whirlpool and various types of sauna).
cons: The cleaning of the rooms should be improved (we found an old dried orange peel in the bed, the room is not vacuumed regularly and there is a problem with refilling the coffee and tea in the room set). Complaints to the hotel reception do not help.
Tips: Buy a "Comfort" room, the difference in quality and services compared to a "Standard" room is worth the price difference.
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Date of stay: March 2023
Value
Location
Service
Room Tip:Buy a "Comfort" room, the difference in quality and services compared to a "Standard" room is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondřej Scholz, Sales at Pinia Hotel & Resort
Responded Apr 1, 2023
Dear Ladies and Gentlemen, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Best regards Ondřej Scholz, reservation department
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Hotel: Hotel was freshly rebuilt, so everything is in a very good shape. Room service was average (it could be really better), the hotel itself was clean. Receptionist staff solved problems slowly and incompliantly. Restaurant: We had half board. Food was tastefull, regulary refilled and wide choice was offered. We were really satisfied. Sauna&Swimming pool: Swimming pool was nice with warm water. Saunas were well heated. Ski rental: Expensive and skis were not good maintained. Children zone: There is a nice large children play zone.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondřej Scholz, Sales at Pinia Hotel & Resort
Responded Aug 14, 2023
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our Pinia Hotel & Resort very soon! Sincerely Ondřej Scholz, Pinia Hotel & Resort
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Staying in Clarion hotel for skiing weekend I must say that Clarion holding 4* is a way exaggerated fact. They might have a wellnes&fitness, nice rooms, food was ok, coffee horrible! What very bottered me was that I found some of the staff unpolite with a lack of basic social manners towards the costumers. I think **** hotel should train all of their employees so they can complete the philosophy of 4*hotel to have a happy&returning costumers. I hope Clarion will improve the costumer service in the future! Eva
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Culture48843778113, Ředitel prodeje at Pinia Hotel & Resort
Responded Feb 19, 2020
Dear Eva, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Best regards
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We DON'T recommend it! It is not a standard that you can expect from a 4-star hotel. The Internet does not work. When we asked stuff, they said that it is free so they don't need to guarantee that it works. The wellness and swimming pool areas are small and poor. Breakfast is the same every day and the quality is not great as well. Acoustics in the dining room is bad so you need to eat breakfast in the noise.
We wanted to change hotel in the middle of the stay as we felt it was not as described and the stay was unpleasant. We were informed that we won't be refunded the money paid for the days left. Avoid this hotel if you want to spend a calm holidays.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondřej Scholz, Sales at Pinia Hotel & Resort
Responded Jan 8, 2024
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Ondřej Scholz, Pinia Hotel & Resort
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We stayed for 3 nights on half board basis in a family room with two kids and my mum to celebrate her 70th birthday. The good points are helpful and friendly staff, good spa services. But that’s probably it. The bad: The worst was the food. Unless you love red meat and dumplings, eat elsewhere. We were starving every night, as there were no other options other than red meat, red meat and more red meat. The swimming pool was not clean. The so called cardio zone is in a dark corner of the spa area with no wifi. Wifi overall in the hotel is poor. You will struggle to connect if you don’t have an iphone. Decor of the room is ok, but could do with updatIng. The hotel mainly caters for German pensioners coach tours or families with little kids. I would not return.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondřej Scholz, Sales at Pinia Hotel & Resort
Responded Aug 14, 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Ondřej Scholz, Pinia Hotel & Resort
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Our family stayed in this beautiful hotel during the weekend. There was a nice welcome from reception staff. The staff was very friendly at the reception and also in the restaurant. The room was so beautiful and well cleaned by. Hotel is situated few minutes from Špindleruv Mlýn -you can visit it by bus transport We will definately come back soon :-) Thank you so much again for great service!!!
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip:Great hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We've booked this hotel though Hotels.com and stayed as a group of 8 in standard rooms. Our room overlooked the main entrance and was very noisy both in the morning and during the day. Rooms are screaming for renovation with a strong smell of cigarets ,with no double beds but single beds put together that are sliding apart. Bathroom towels are ancient with holes in them. However, the worst part was service. Starting from reception, no one speaks English here. Whats more, staff is extremely rude and unhelpful - we waited for 40 mins at the bar for a glass of juice with super rude bartender asking us to wait while there was 3 persons at the bar. Spa staff is beyond any imagination - it took us 10 mins to explain that we want to visit swimming pool and sauna, then arguing about visiting a sauna and waiting to visit it for over an hour. Stay away!
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Date of stay: January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wee had a hoarer stay and unhelpful staff,, after we checked in we went to the room it was not clean enough and at night we face a real hoarer night after midnight someone was trying to open our room with a key and physically someone opened the door then my wife wake up to check whos on the door then all the of sudden disappeared after I try to call the reception the phone was not working I went to the other phone on the ward also not working then to the reception telling the girl working there she reply this not possible no one can do I ask here check with the cameras she replied no security system in this hotel wawoooo , and no tracking system for the magnetic key lock also . all over was a horrible stay even thought I was waiting for a reply to my email to explain what was happened nothing received
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:from my knowledge don't spend your money on such a place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Culture48843778113, Ředitel prodeje at Pinia Hotel & Resort
Responded Mar 5, 2020
Dear Ladies and Gentlemen, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Could you please tell us, when and in which room this happened, so that we can prove the situation? Our Front Office Manager did not recieved any report about unauthorised access to a guest room in last weeks. There may have been some technical problems with phones after some blackout. Cameras are available in public areas (entry to hotel, reception, business corner and in swimming pool). But it is possible to read data of all entries to your room by card to find out, what has happened. You can specify details to our e-mail address. Thank you for your cooperation and understanding. Best regards
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Clarion as a brand should mean a certain standard: they even say that in their own advertising. I have stayed at Clarions both in the CZ and abroad and while I don't think they are the best of hotels, they do usually guarantee a certain "average acceptable standard". On a recent business trip, I stayed at the Clarion in Špindlerův mlýn and this hotel certainly does not meet that standard by a mile. The building is old and ugly but that's not the fault of the Clarion chain. Inside, the redecoration was done in a half-baked approach: my room was 1990s decor and an ugly old, rusty bathroom, certainly not worthy of 4 stars. The restaurant was updated and the bar was somewhere in between. Food was average, service frightfully slow and painfull to even watch. The entire staff look like someone playing a movie on half-speed. Everything takes sooooo looooong! (including relatively simple reception tasks or bringing a beer at the bar) What's more, the staff looks tired, demotivated and generally unhappy to work there and that adds to an overall depressing and unwelcome feel one gets after visiting this place. The Clarion should be avoided...actually Špindlerův mlýn as a whole should be avoided... but if you've made the unfortunate decision to visit "Czech Aspen", find a different place to stay.
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Date of stay: February 2019
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClarionSpindl, Ředitel prodeje at Pinia Hotel & Resort
Responded Feb 28, 2019
Dear Sir or Madam, thank you for your review. We are really sorry, that we did not fill your expectations. We will use your opinion to improve our future services. Best regards
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Welcome climbing the outside stairs with all the family staff and 2 kids is challenging. Not friendly welcome speech with a lady at the reception is a disappointment. No refrigerator and at least a kettle at the family apartment is a scandal for the 4 star hotel. No room service, very bad TV signal - nothing to watch before the sleeping time for the kids. Breakfast and dinner without any taste is a trip back in time. Looking at the details of the interior is disgusting. This is not 4 star hotel, maybe not even 3 star!!!! Just the massages in the wellness are OK.
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Date of stay: July 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Spindleruv Mlyn area.
PRICE RANGE
$82 - $179 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Clarion Hotel Spindleruv Mlyn
LOCATION
Czech RepublicBohemiaKrkonose National ParkSpindleruv Mlyn
NUMBER OF ROOMS
191
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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