Clarion Hotel Spindleruv Mlyn
Labska 111, Spindleruv Mlyn, Krkonose National Park 543 51 Czech Republic
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About
#12 of 37 hotels in Spindleruv Mlyn
Location
3.7
Cleanliness
3.9
Service
3.9
Value
3.4
Clarion Hotel Spindleruv Mlyn is located in the famous mountain resort and offers four star standards of comfortable accommodation, gastronomy and conference services. The first mountain Clarion in Europe provides exceptional wellness services and it is an ideal place for your rest and rehabilitation. The superbly equipped Wellness center has a range of medicinal and rehabilitation treatments that will satisfy even the most demanding guests throughout the year. Naturally, there is a swimming pool, saunas, cryochamber, solarium, relaxing baths, massages and physiotherapist care. In the summer season the hotel and its surroundings offer opportunities for sport and active relaxation and is the ideal starting point for cycling and hiking in Krkonose national park. Kilometers of slopes and trails are available.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Skiing
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Spa
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mountain View
Languages Spoken
Czech
Location
Full view
Contact
Labska 111, Spindleruv Mlyn, Krkonose National Park 543 51 Czech Republic
Name/address in local language
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242Reviews1Q+A9Room tips
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Our family stayed in this beautiful hotel during the weekend. There was a nice welcome from reception staff. The staff was very friendly at the reception and also in the restaurant. The room was so beautiful and well cleaned by. Hotel is situated few minutes from Špindleruv Mlýn -you can visit it by bus transport We will definately come back soon :-) Thank you so much again for great service!!!
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: Great hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
wee had a hoarer stay and unhelpful staff,, after we checked in we went to the room it was not clean enough and at night we face a real hoarer night after midnight someone was trying to open our room with a key and physically someone opened the door then my wife wake up to check whos on the door then all the of sudden disappeared after I try to call the reception the phone was not working I went to the other phone on the ward also not working then to the reception telling the girl working there she reply this not possible no one can do I ask here check with the cameras she replied no security system in this hotel wawoooo , and no tracking system for the magnetic key lock also . all over was a horrible stay even thought I was waiting for a reply to my email to explain what was happened nothing received…
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: from my knowledge don't spend your money on such a place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Culture48843778113, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Mar 5, 2020
Dear Ladies and Gentlemen, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Could you please tell us, when and in which room this happened, so that we can prove the situation? Our Front Office Manager did not recieved any report about unauthorised access to a guest room in last weeks. There may have been some technical problems with phones after some blackout. Cameras are available in public areas (entry to hotel, reception, business corner and in swimming pool). But it is possible to read data of all entries to your room by card to find out, what has happened. You can specify details to our e-mail address. Thank you for your cooperation and understanding. Best regards
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Staying in Clarion hotel for skiing weekend I must say that Clarion holding 4* is a way exaggerated fact. They might have a wellnes&fitness, nice rooms, food was ok, coffee horrible! What very bottered me was that I found some of the staff unpolite with a lack of basic social manners towards the costumers. I think **** hotel should train all of their employees so they can complete the philosophy of 4*hotel to have a happy&returning costumers. I hope Clarion will improve the costumer service in the future! Eva
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Culture48843778113, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Feb 19, 2020
Dear Eva, thank you for your review and related effort. Your opinion is very important to us. We will use your opinion to improve our future services. Best regards
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Booked for a group of 14 for 3 nights for our trip to Horice for the Czech TT, unable to find anything nearer to the races I opted for a ski hotel in the summer. Friday night was noisy (some sort of kids event on) but rooms were OK. Rest of the weekend was a bit quieter but despite being cheap the food was not really very good. Plenty of it but too much like school dinners, plenty of staff to clear the tables and sometimes a bit too keen. Served a purpose and was cheap but it shows in the quality.
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Date of stay: August 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ClarionSpindl, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Sep 2, 2019
Dear Mr. Keith, thank you for your review. We will use your opinion to improve our future services. Best regards
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Clarion as a brand should mean a certain standard: they even say that in their own advertising. I have stayed at Clarions both in the CZ and abroad and while I don't think they are the best of hotels, they do usually guarantee a certain "average acceptable standard". On a recent business trip, I stayed at the Clarion in Špindlerův mlýn and this hotel certainly does not meet that standard by a mile. The building is old and ugly but that's not the fault of the Clarion chain. Inside, the redecoration was done in a half-baked approach: my room was 1990s decor and an ugly old, rusty bathroom, certainly not worthy of 4 stars. The restaurant was updated and the bar was somewhere in between. Food was average, service frightfully slow and painfull to even watch. The entire staff look like someone playing a movie on half-speed. Everything takes sooooo looooong! (including relatively simple reception tasks or bringing a beer at the bar) What's more, the staff looks tired, demotivated and generally unhappy to work there and that adds to an overall depressing and unwelcome feel one gets after visiting this place. The Clarion should be avoided...actually Špindlerův mlýn as a whole should be avoided... but if you've made the unfortunate decision to visit "Czech Aspen", find a different place to stay.…
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Date of stay: February 2019Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from ClarionSpindl, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Feb 28, 2019
Dear Sir or Madam, thank you for your review. We are really sorry, that we did not fill your expectations. We will use your opinion to improve our future services. Best regards
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+1
My wife and I booked a Friday through Monday stay using a Slevomat that provided us with buffets for breakfast and dinner, along with 20% off wellness. The back story is a little important on this one. This was for my 40th birthday and a reward for working hard all summer and dropping 13kgs, hence the wellness. There were good and disappointing experiences this weekend. First the good. The room was clean and everything we expected was supplied. The cleaning lady was very nice and understood we wanted privacy. She allowed us to take what we needed and always with a smile. The front desk staff were very friendly and helpful. They knew the bus schedule and the estimated time that our hike to Sněžka would take. Now the disappointments. First, the dinning. Although it was all you could eat, I have never seen a place with so much staff, with so little volume of customers, have so much problem keeping food available. The food itself is seemed to have been overcooked and without flavor. I had to add salt to my soup three times to get some flavor for example. Most of the dinning area staff spoke almost no Czech. Even though we were in Czech Republic. Things like asking for the bill and a cappuccino had to be relayed to three different people before it was understood. The wellness center. As I said, part of the was going to a reward for working hard this summer and losing a lot of weight. My intent was to have my first massage. When we arrived on Friday night around 19:00, we went straight to the wellness center after checking in to reserve at time for me on Saturday. We were met by a man that I can best describe as looking like Moby. He told us immediately that Saturday was fully booked, and my wife confirmed again in Czech to avoid any confusion. The next day we checked again with a different woman this time and my wife booked an appointment of later that day for an hour standard massage for me. When I showed up for that appointment, yet another woman met me and seemed very confused that I was there for a 60 minute massage, and then had to speak with Moby about it. I was told sit in the mean time. I have lived in this country for a while now and understand more Czech than I let on. I could hear them speaking about the length of my massage and heard homosexual thrown around a couple of times. Finally, I was sent back to the room where Moby worked on me for about 45 minutes, then told me I was finished. I tried to explain to him that this was my first massage and why I was there, but I don't think he understood me. If they don't want men to get massages then they should post it or hire more professional staff. All in all, we would not go back there. They do have a kids area that looked good, but we didn't bring ours this time. There are so many places with similar or better amenities, I don't think it's worth a second chance. …
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Roam718653, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Oct 17, 2018
Dear Sir, thank you for your review. We are very sorry, that we did not fulfill your expectations. We hope, that you will give us one more try to persuade you about good quality of our services. Best regards
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We booked a superior room, and we had wellness, pool and gym included, and they gave us slippers and bathrobe. Hotel room was nice and clean, staff was very tentative and considerate. A special plus goes to the restaurant manager, who was very pleasant and nice ho us. We had breakfast and dinner, and food was delicious. The phones went out for a while in the hotel, other than that, everything was perfect.
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Date of stay: March 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ondřej S, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Mar 13, 2018
Dear Sir, thank you for your nice review. We are pleased, that you were satisfied with our services. Best regards
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I booked this hotel through Booking.com and booked a Superior room. The room was quite well appointed but small for a superior. The Wi-Fi didn't work in the room and Reception said it was because I was on 7th floor - apparently it doesn't reach!!! I asked to move rooms but no luck. I asked for slight discount on checking out because of wifi but got no joy. Also, I was charged for car parking at the hotel which is certainly not mentioned when booking. Breakfast is a buffet and chaotic - though in fairness it was CZ school holiday and there were kids everywhere. That said, although the choice was OK, hot food was generally cold - beans, eggs, bacon etc. Tip: the earlier you go for breakfast the better. The spa area is OK but swimming pool water is pretty cold and you have to book the sauna in advance but the weight room is well stocked. The bar area is OK and all the staff speak English - though apparently there are few English tourists. Situated next to a ski run which is OK but ideally you need transport to ski Spindleruv Mlyn as it is not a linked resort. OK for a couple of days but any longer would be boring. I think I paid over the odds for my stay and therefore perceive I didn't get value for money but the hotel is clean, fairly well appointed and the staff were friendly. …
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Date of stay: February 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ondřej S, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Feb 27, 2018
Dear Mr. David, thank you for spending your time to write this review. We will use your opinion to make our services better in the future. Best regards
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Room was good with nice view although old fashioned. Breakfast was very good except the coffee from the machines, otherwise good variety. In general i would rate it as a good 3 star or an average 4 star.
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Date of stay: January 2018Trip type: Traveled with friends
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ondřej S, Ředitel prodeje at Clarion Hotel Spindleruv Mlyn
Responded Feb 4, 2018
Dear Sir/Madam, thank you for you nice review. Best regards
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Only good thing is the breakfast. The rooms are old and dirty. Minibar is empty. The trashcan was full. Everythigbwas charged extra. Pool costs extra. Sauna has to be booked. Parking is extra. They tell you this in the end. Highly unprofessional.
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Date of stay: July 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Responded Jul 21, 2017
Dear Timobeeren, thank you for you time to writing this review, your opinion is important to us and we will use your review to make our services better. Best regards
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PRICE RANGE
$79 - $100 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Arnika
LOCATION
Czech RepublicBohemiaKrkonose National ParkSpindleruv Mlyn
NUMBER OF ROOMS
191
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Claim Your Listing Frequently Asked Questions about Clarion Hotel Spindleruv Mlyn
Which popular attractions are close to Clarion Hotel Spindleruv Mlyn?
Nearby attractions include SnowMonkey Ski & Snb School & Rental (1.5 miles), Ski and mountain resort Spindleruv Mlyn (1.6 miles), and Labská Dam (0.4 miles).
What are some of the property amenities at Clarion Hotel Spindleruv Mlyn?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Clarion Hotel Spindleruv Mlyn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Clarion Hotel Spindleruv Mlyn?
Yes, parking is available to guests.
What are some restaurants close to Clarion Hotel Spindleruv Mlyn?
Conveniently located restaurants include Bakchus - Steak Restaurant & Cafe, Lomnice Restaurant, and Lebeda.
Are there opportunities to exercise at Clarion Hotel Spindleruv Mlyn?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Clarion Hotel Spindleruv Mlyn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Clarion Hotel Spindleruv Mlyn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Clarion Hotel Spindleruv Mlyn have any great views?
Yes, guests often enjoy the mountain view available here.