Hotel lobby is ok Reception staff are helpful however they attempted to charge me for a broken bathroom mirror(I brought it to their attention, it had been broken and badly repaired and came off in my hand, when I moved it) when I challenged payment, I was told it was fine and no charge My room was left unmade with no clean towels for 2 days , despite leaving sign on door , asking for room to be cleaned, had to ask Reception staff for room to be cleaned. Breakfast not great at all and constantly having to ask for food to be brought out , that hadn't been replaced. Despite having numerous young members of staff working there, was a lot of tables left unclean (there was a young man , who did seem to be the only one, willing to clean tables. There is a 15e charge pp for entry to a very small area with jacuzzi, steam room and relaxation chairs. Really feel they shouldn't charge for such a small area , that would take very little time to use.…
Stayed with 5 friends for 4 nights. The staff at the reception hardly looked up you when you were passing by. Unfriendly and ignorant. The location was good. The rooms were clean and the beds were comfortable. We visited the spa area to times. Both days the jacuzzi were dirty.
Location was good. Family room had big windows with a view. Bathroom is quite big and has a bath. Tapas Tapas restoran had a very nice and friendly service provider. She remained calm, when my kids received raw chicken nuggets. We got new ones and an ice cream. Unfortunately the receptionist (one of them was Olga) were really slow and morbid. There were no signs of friendly or happy on them. Chexk-in wasnt pleasant. I think they would need some customer service training. Breakfast was okay, but expected more choices. Other workers were pleasant.
Would rate it as a 3 star hotel, not 4 or more. No bed mattresses, which made the beds extremely hard and a more unmodern bathroom then what pictures indicated. Also the size of the room was smaller than expected according to square meter info in room info. Poorly breakfast, no good quality or taste of it. Very good location, cleanliness and staf in reception though!
Great hotel with excellent location. Room was noisy of the dehumidifier which was running continuously the whole night. Parking is possible only in the nearby streets on your cost, or 6 min walking distance at the parking place of a shopping center.
I've had better experiences in hotels with less stars. Breakfast pancakes are tasteless and made from a cheap ready-made flour mix. It's noisy- both inside hotel and out. I was woken up by someone's alarm clock that kept buzzing for an hour or so. So you can imagine how thin the walls are. Hotel is relatively recently built, but it already needs some work to be done, as my room had a crack in the wall. Small room, but it was clean and had a bath tub.👍
very centrally located means great for walking and not that easy to drive by a car. Sleeping with open windows makes you hearing trams moving right under the hotel. Not a big problem if you used to it
I’ll definitely choose this one again. Rooms tidy and well equipped. Coffee/tee pot available. Good breakfast and clean premises overall. Friendly staff. Lots of personnell, always available. Didn’t use the spa or other services. Excellent location to reach by bus and to visit old town and market place.
Can’t wait to stay in your hotel again, the location was perfect, view form my room was amazing, I enjoy every minute and my toddler like the cot bed, speel was nice and quiet, Thank you for experience and see you again
Hotel itself was very good, excellent location, all staff very friendly and hard working. Breakfast had good choice of food (but some things could be better quality like sausages) . We didn’t use Spa so can’t comment on that. Our room was very clean, there was even iron available. Only problem with room was that fridge didn’t work, all drinks were warm and bed was too hard for us. Also, we can’t give maximum of stars because of parking situation. Hotel advertised parking for 15eur on kungu street 19, i double checked this at hotel and they confirmed this price, however when we arrived at parking place we were told that there is no spaces left unless if we pay €20 euros… we paid €20 euros and immediately there was parking space available… exactly same thing happened in next day when we wanted to park there… looks like this is some sort of business for locals and hotel doesn’t do anything about it…