Grand Palace Hotel
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About
#12 of 346 hotels in Riga
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
Voted as Latvia's Leading Hotel, Latvia’s Leading Boutique Hotel and Latvia’s Leading Business Hotel for past 14 years, the magnificent Grand Palace Hotel is located in the quiet centre of the historic Old Town of Riga. It is surrounded by prestigious UNESCO World Heritage monuments, central to major tourism objects, shopping streets, offices, embassies, and banks. The hotel is the only member of "The Leading Hotels of the World" in Latvia. In May 2015 the official rating for the hotel has been upgraded from 5-star to 5-star Superior.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Russian
Location
Pils Street 12, Riga 1050 Latvia
Grand Palace Hotel
Getting there
Great for walkers
Grade: 100 out of 100
100
Riga Airport
5.2 mi•
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Rental Cars
178 Restaurants
within 0.3 miles
905Reviews4Q+A90Room tips
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Wondaful stay. Absolutely no complaint anywhere. Room was spacious and very comfortable. Bathroom had underfloor heating which made it really comfy. Restaurant was a good experience with personable and prompt service Breakfast exceptional.
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have just spent some time in Latvia, staying at the "Grand Palace Hotel" in Riga. I highly recommend the structure for the elegance, comfort and kindness of its operators; furthermore, the price for a 5-star superior hotel proved to be very advantageous. Lastly, I want to point out the centrality of the structure in the old and splendid area of the city.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a nice hotel, with friendly, efficient, English-speaking staff that is in a great location and is very reasonably priced. It is located in the old town, but is also close to the Esplanade and Central market, as you can walk to both these locations. In the evening they bring you chocolate and bottled water. However, since Riga had not turned on the heat yet, the room was only 62 degrees farenheit, but the hotel gave me an electric heater. There is free wifi, toiletries are provided and an actual key is used. There is a tea pot, but no coffee maker, and they provide instant coffee. There is a mini-bar in the room and there is some space in the frig. that you can use. They offered breakfast for 25 euros, which I thought was king of steep, so I self-catered by buying breakfast items from the nearby express supermarkets. There is a small gym with four machines (rower, bicycle, treadmill and stepper, and the machines are right next to each other. LIght weights are also provided. The hotel has a restaurant and there are many near by.…
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Date of stay: October 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel was amazing. Staff were friendly and helpful. Room was clean, bathroom good size and bed was comfortable. Breakfast was great! I highly recommend staying here. Walking distance to all the attractions. Dome square less than 100 yards away.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great location in heart of the attractive old town, this is the perfect place to stay. However, old cobblestone streets and many stairs into the hotel make this not a good place to stay if you have any mobility issues. No valet parking or any parking from what I could see. Fortunately we were always picked up and dropped off. The hotel exterior looks like an embassy. This confused us when we first arrived as it has a large plaque proclaiming that this is the Austrian consulate. The hotel manager apparently is also the consul for Austria. But, in these trying days surely it's encouraging that the manager has senough free time that he can do two jobs to support himself and doesn't have to go dumpster-diving to feed his family. The hotel interior is beautiful and very olde worlde as one would expect from an old building that has been converted into what one would normally call a "boutique hotel". Breakfast costs 25 Euros pp and is not really worth it. Had an omelette and experimented with an Eggs Benedict that was ok but not great. But, then again one has to go outside the touristy old town limits to get value for money. The carpet in the corridor to our room seemed a bit dirty but the room was good. A highlight for me was that the bed was the most comfortable I experienced in Scandinavia dn the Baltics. I slept reasonably well for the first time in a week. The very best part of the hotel that made our stay wonderful and delightful was that a parrot "Misha" lives in a cage in the breakfast restaurant. However, I was very happy that Misha is allowed to fly free for much of the day. Many times we would come back and walk through the room, find Misha perched on some furniture above my head, and we could have a chat with her relating our day. Misha is a great listener and makes interested noises as if to say, "Really?" and "Do go on"... Much better value than a therapist! I will miss Misha and will stay here again so long as Misha continues to fly free! …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Breakfast is expensive, but one has to leave Old Town to get value. The hotel Parrot (Misha) is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Iveta Prisjagina, Marketing at Grand Palace Hotel
Responded Sep 11, 2023
Dear Guest! We thank you for choosing our hotel! Thank you for your detailed review and your time to share all your experience and recommendations! It is most pleasant to hear that we have made your stay so great. Our Grand Palace team is happy to serve our dear guests and their satisfaction is important to us. Looking forward to seeing you again, Sincerely, Iveta P Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible service, not worthy of a 5-star hotel. We arrived at the Grand Palace hotel, Riga to check in and parked our car at the designated hotel parking outside the front door. We waited to check in as there was another guest ahead of us. As we were checking in the first thing we mentioned is that we drove and have a car parked outside. The staff member never mentioned that we need a parking pass to avoid getting a ticket. The check-in took 10 minutes as the staff member explained the hotel amenities and showed us a map of the city. At the end of the conversation, we asked about the parking and where to park, finally he provided the pass, without mentioning that it needs to placed in the car immediately. We went to put our hand luggage in the room and went straight to the car to get remainder of luggage. Unfortunately we had received a parking ticket by this time. When we inquired with the hotel about this they said we can only park outside for 5-min without pass otherwise a ticket is issued. This was never explained to us, we are from Canada, we don’t know the rule of parking in Riga. This should have been told and explained very first thing when we arrived and mentioned we have a car. We were offered a credit towards the hotel parking surcharge to offset the ticket. Later we were told this is not possible and we have to also pay €30 for hotel parking by another staff member on duty. He didn’t believe us when we told him we were not advised of the ticketing policy or that we needed to place the pass in the car immediately. He said “I heard a different story from my colleague” insinuating that we were lying. I asked him to check the videotape of when we checked in and he finally agreed that we got the pass after the check in and not at the beginning, neither were we told about putting the pass in right away to avoid getting a ticket. We feel very uncomfortable by this situation and didn’t find the staff helpful at all. Don’t recommend staying here, they don’t know what good customer service is.…
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Do not leave your vehicle unattended even for a minute while you’re checking in or you will get a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Iveta Prisjagina, Marketing at Grand Palace Hotel
Responded Sep 11, 2023
Dear Shelley, Thank you for your stay at our hotel! I am very sorry to hear that your stay was not at the level of the expectations that we have become known for. We always aim to give our guests a great experience, both in service and product, as can be seen by many other reviews on the site. If you are planning to visit Riga again, please let us know so we have a possibility to make sure that you have the best offer and we will do everything we can to change your opinion about hotel. Sincerely, Iveta Prisjagina Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We very much enjoyed every minute of our visit in Grand Palace, unfortunately it was a one night stay only. Friendly staff, impeccably clean suite and general areas, nice details thruout the hotel, lovely breakfast. Will definitely return on my next trip to Riga!
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Iveta Prisjagina, Marketing at Grand Palace Hotel
Responded Sep 11, 2023
Dear Guest, Review like this, helps us to believe that we are on the right way to make our guests time in Riga more special and comfortable. Thank you very much for your kind words and time to share your great experience. Best wishes, Iveta P Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The grand palace was all you would expect of a 5 star hotel….in the ‘90s The bathroom was dated and our room had a ‘courtyard’ view of a wall so was very dark as a result. The pillows had also seen better days We ended up with new pillows from a pillow menu - they were good, but the desk were unable to move us. They did let us check out a day early though which was very much appreciated. We moved to the far superior grand kempinski.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Iveta Prisjagina, Marketing at Grand Palace Hotel
Responded Sep 11, 2023
Dear Guest, Thank you for your stay at our hotel! I am very sorry to hear that your stay was not at the level of the expectations that we have become known for. We always aim to give our guests a great experience, both in service and product, as can be seen by many other reviews on the site. If you are planning to visit Riga again, please let us know so we have a possibility to make sure that you have the best offer and we will do everything we can to change your opinion about hotel. Sincerely, Iveta Prisjagina Sales and Marketing
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice location in the old town. The staff is quite friendly and always ready to help. The rooms were fairly clean. Breakfasts also do not raise any questions. I would like to mention that both bartenders are pleasant to talk to and can always offer a great cocktail.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel had fantastic service, with maids who tidied the room several times a day. The reception desk was staffed with professional and courteous hotel staff. The beds were firm and good. The bar was staffed with attentive hotel staff.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay at this hotel, if you want to live a good life in the city centre of Riga.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Iveta Prisjagina, Marketing at Grand Palace Hotel
Responded Jul 12, 2023
Dear Bjorn, Thank you very much for your lovely review. It was our pleasure to welcome you to the Grand Palace Hotel. We're so glad that you were impressed with our service !Review like this, helps us to believe that we are on the right way to make our guests time in Riga more special and comfortable. Thank you very much for your kind words and time to share your great experience. Sincerely, Iveta Prisjagina Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Riga area.
PRICE RANGE
$120 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palace riga, hotel grand palace
LOCATION
LatviaRiga RegionRiga
NUMBER OF ROOMS
56
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Claim Your ListingGRAND PALACE HOTEL $117 ($̶1̶4̶8̶) - Updated 2023 Prices & Reviews - Riga, Latvia
Frequently Asked Questions about Grand Palace Hotel
Which popular attractions are close to Grand Palace Hotel?
Nearby attractions include OldTown Archery Riga (0.3 miles), Old City Riga (Vecriga) (0.2 miles), and Escape Room (0.3 miles).
What are some of the property amenities at Grand Palace Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Palace Hotel?
Conveniently located restaurants include Ms&Mr Beer, Gastro Pub Riga Duvel's, and Parunasim kafe'teeka.
Are there opportunities to exercise at Grand Palace Hotel?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Grand Palace Hotel have airport transportation?
Yes, Grand Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Palace Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Riga.
Are any cleaning services offered at Grand Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palace Hotel?
The staff speaks multiple languages, including English and Russian.