The description of the premium room on the website advertised "lots of natural light", in reality the 50cm wide window opened to the dark spa area, partially directly to a wall, so no natural light whatsoever. Otherwise the room was comfortable and breakfast fine as well. The spa area is ok, there are some nice steam saunas. The pool area is cold for staying longer. The outside pool is big and nice though.
We stayed 6 nights in this hotel and experience was very good. There was delicious buffet breakfast and this hotel was very clean. Everyday cleaning service and stuff was professional. Spa was clean and there was bar, but the water was a little bit cold. I would go to this hotel again!
Check in and check out procedures takes long and needs patience because of the rude and unqualified reception workers. Absolutely incompetence. No standarts, no information about club members advantages and no fluent language except local. For room cleaning you have to ask in orher way , nobody will do it . We stayed in the best room of the hotel, but after asking room was cleaned ( if I can say that ) after five hours. Even no vacuum was done , next day the same work done by older lady was good. About lounge - not clean, no food , fridge almost all the time empty, juice machine full of flies, smell ugly. Even I can’t imagine how can be so bad . 10 sandwiches served during lunch time , but a lot of people. But it’s not interesting, as well like coffee machine- non working all time . We visited this hotel two times with hope that next time will be better after writing comments to management, but nothing changed at all . Seems it’s not priority for this company, so is rather not comparable with Radisson or Hilton . …
The spa is very nice and has a variety of saunas to try. The pool area is also nice with a bar and jacuzzis. I had a facial and manicure at the beauty salon and they were ok but not really up to the standard I had expected. The hotel room was nice but we stayed for three nights and apparently room cleaning is not part of the service as the room was not cleaned or beds made on any day during our stay. The breakfast was ok and it was nice that it lasted until 11am. Parking at the hotel garage is expensive, I recommend leaving your car at one of the nearby parking lots.
Great Hotel Spa&Conference! If you arrive to Tallin by boat is only 2 minutes away and very close to the Hotel the city centre. Location is perfect. Rooms are nice, modern, comfy. Great beds. Fantastic spa free of extra charges, with a bar in it!! Parking in place but for an extra fee. I'll be back!
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