About

4.5

Excellent

423 reviews

#6 of 291 hotels in Tallinn

Location

4.9

Cleanliness

4.8

Service

4.7

Value

4.4

Travelers' Choice

The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbor and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant Stenhus, you can discover a cuisine with a sophisticated twist to a traditional Estonian dining experience. The menu consists of enticing classic & contemporary dishes using quality seasonal ingredients.

During the summer months the hotels opens its romantic external courtyard terrace, with live music every weekend offering gourmet experience in a green oasis in the middle of the medieval city under the shade of trees surrounded by blossoms and blooms. A member of The Leading Hotels of the World.

Location

Puehavaimu tn 13/15, Tallinn 10123 Estonia

Hotel Schlossle

Getting there

Great for walkers

Grade: 100 out of 100

100

Ulemiste Airport

1.5 mi•

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339 Restaurants

within 0.3 miles

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202 Attractions

within 0.3 miles

5 min•Game & Entertainment Centers

Get Away Zone

195

4 min•Escape Games

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258

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Traveler Insights

This summary was created by AI, based on 36 recent English reviews.

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Hotel Schlossle, situated near the main square and old town sites, is lauded by many travelers for its prime location, perfect for exploration. The hotel boasts clean, well-appointed rooms, although some guests warn that ground floor accommodations may be noisy. Despite the hotel's meticulous attention to detail, high-quality amenities, and its reputation for impeccable service, some guests feel it is overpriced and does not offer value for money. The hotel is often praised for its elegant and welcoming atmosphere, making it a popular choice among travelers.

Location

Central

Atmosphere

Inviting

Rooms

Comfortable

Value

Expensive

Cleanliness

Meticulous

Service

Inconsistent

Amenities

Lavish

Location

Central

Travelers uniformly praise the hotel for its prime location, highlighting its proximity to the main square and old town sites, making it a perfect base for exploration.

ShelleyKulle
Sep 2023 • 230 contributions
...Location is very convenient and you walk everywhere in the old town from here...
Sonja M
Jul 2023 • 709 contributions
...It is in a great location just a few minutes from the main square...
rossyto21
Jun 2023 • 82 contributions
...Apart from that, the restaurant is top of the line and the location is perfect to visit the Old Town...
hillriser
Apr 2023 • 8 contributions
Fantastic hotel in a great location with a high level of service...
abra21
Mar 2023 • 10 contributions
...Excellent location, facilities and wonderful staff - Edward and Claudio were so friendly and helpful, easily the best customer service we have experienced so far on our trip...
Judi Anne H
Mar 2023 • 7 contributions
Wonderful, warm, accommodating staff, beautiful, old-world ambience and the perfect location from which to explore the medieval streets of Tallinn...
Rachael W
Dec 2022 • 1 contribution
A great hotel in a really great location for all the old town sites...
Kay R
Oct 2022 • 138 contributions
...Pros: lovely lobby, staff helpful and professional, spacious room, furnishings modern and plush, breakfast good, great location Cons: a bit stuffy, as in turning down the bed service, staff standing when entering a room, bathroom could use updating I love fancy hotels...

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Atmosphere

Inviting

Reviewers describe the hotel atmosphere as elegant and inviting, with attention to detail, cozy rooms, and a welcoming staff.

Mayumi S
Aug 2023 • 1 contribution
...It offers a gorgeous and clean room...
Juttakata
Jul 2023 • 18 contributions
Great experience, great atmosphere and setting... FYI Great mattress and pillows, beautiful room...
rossyto21
Jun 2023 • 82 contributions
...This is a small boutique hotel that welcomed us with a fresh glass of our beverage of choice while we checked in, made us feel right at home, and has excellent facilities and services: from the pillows, towels, and bedside water to the spa and sauna...
travelreluctant
May 2023 • 101 contributions
This 5-star hotel is supposed to charm the guests by imitating the atmosphere of a medieval abode...
Jussi S
May 2023 • 1 contribution
...Friendly staff and so beautiful interiors!...
Passport62353350098
Apr 2023 • 1 contribution
...The hotel has just 23 rooms, historical details are preserved in all rooms with a lot of love for details...
Bob G
Apr 2023 • 2 contributions
...The rooms were well appointed and the beds and pillows were extremely comfortable...
Judi Anne H
Mar 2023 • 7 contributions
...The breakfast here was exceptional and the room was delightfully decorated, with lots of attention to detail...
abra21
Mar 2023 • 10 contributions
...Rooms with bay window were very comfortable...
Fussell
Feb 2023 • 171 contributions
...A small, luxury hotel with beautiful and understated interiors, first class welcoming service from staff who genuinely are delighted to have you stay with them... Lovely rooms - not the largest - but very comfortable and well furnished...
Jaska1958
Feb 2023 • 72 contributions
...The stuff arranged nice small birthday surprises...
birthdays
Jan 2023 • 26 contributions
...Reception area very atmospheric with lovely open fire place and lots of exposed brickwork...
ev2wolf
Jan 2023 • 3 contributions
...Our suite was very specious and elegantly cozy...
Markku
Dec 2022 • 1 contribution
...The room was cozy and the bathroom was really big...
Laura
Dec 2022
...Great welcome, great rooms, very clean...
David M
Dec 2022 • 94 contributions
...The room was lovely with all I needed so that was fine...
Miriam L
Oct 2022 • 3 contributions
...The welcome, robe, house slippers, turn down service in the evening, water and glasses at our bed side stands at night, bathtub was glorious especially in this part of the world, bathroom scale, full frig, in room coffee and tea, everyone who works there wears suites and they look wonderful, everyone is so kind and friendly and all spoke great English, and on and on and on. The morning breakfast was in a very romantic room again with all details thought of...
LancasterLovely
Oct 2022 • 30 contributions
...Our room was sumptuous, spotlessly clean and had everything we needed from white towel robes to an umbrella...
Suze009
Oct 2022 • 222 contributions
...Best lobby/reception I've tried so far and just so incredibly friendly and comfortable,...

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Rooms

Comfortable

Reviews indicate that rooms are generally comfortable and well-appointed, but some guests found them small and noisy. The decor is appreciated for its attention to detail.

Sam C
Sep 2023 • 7 contributions
Staying at this iconic historic hotel was truly an unforgettable experience...
Mayumi S
Aug 2023 • 1 contribution
...It offers a gorgeous and clean room... We'd like to stay at this hotel again someday...
Sonja M
Jul 2023 • 709 contributions
...The garden rooms are pleasant but noisy... Not very secure at all , as the man door to the garden rooms always seems to be left open... What a surprise when you first arrive , you a greeted in your room with ear plugs!...
travelreluctant
May 2023 • 101 contributions
...The rooms are very small, uncomfortable, and (perhaps because of the heavy old curtains) do not look particularly clean... My room was downstairs, and every movement in the room above mine was creating loud noise... It is also one of the most expensive hotels in Tallinn, which is clearly excessive...
Passport62353350098
Apr 2023 • 1 contribution
...The hotel has just 23 rooms, historical details are preserved in all rooms with a lot of love for details...
Bob G
Apr 2023 • 2 contributions
...The rooms were well appointed and the beds and pillows were extremely comfortable. Our room had a wonderfully comfortable window seat the was fantastic for afternoon reading...
Judi Anne H
Mar 2023 • 7 contributions
...The breakfast here was exceptional and the room was delightfully decorated, with lots of attention to detail. This hotel is by no means a cheap option for Tallinn, but it's value for money and would have to be one of the best hotels we've ever stayed in!...
abra21
Mar 2023 • 10 contributions
...Rooms with bay window were very comfortable...
luigi c
Feb 2023 • 2 contributions
...I must say that it is truly a small charming hotel, with an accurate and personalized service. However, I would like to give a small suggestion: the room that was given to us was really too small and, after the first night, we changed it... A hotel of this level shouldn't even offer such uncomfortable rooms...
Fussell
Feb 2023 • 171 contributions
...Lovely rooms - not the largest - but very comfortable and well furnished...
ev2wolf
Jan 2023 • 3 contributions
...Our suite was very specious and elegantly cozy... On our second to last morning morning there, the lovely waitresses gave us a half full bottle of prosecco to take to our room!...
Kgual
Jan 2023 • 5 contributions
...Hotel is in the centre of the old town and is extremely quiet...
Alison C
Jan 2023 • 2 contributions
...From the staff to the rooms and the food everything was perfect , I thank them for making our stay so memorable ,we loved it !...
birthdays
Jan 2023 • 26 contributions
...Our garden view room was comfortable and clean Perfect,y situated for exploring the old town of Tallinn and close to restaurants...
David M
Dec 2022 • 94 contributions
...A beautiful building with great staff but not worth €256 a night... The room was lovely with all I needed so that was fine... But when we asked for some tea and a drink at 11.40 in reception by the fire , we were told that the 24/7 room service had ended...
Alain L
Dec 2022 • 2 contributions
Fairytale's hotel with a wonderful staff... But the rooms are far from being sound-proofed (room 26, superior room)... Hearing clearly conversations in the next bedroom and in the corridor... We heard also people walking upstairs...
Kay R
Oct 2022 • 138 contributions
...I don’t need or want someone turning down the bed or paper and pens on the desk in the room...
Miriam L
Oct 2022 • 3 contributions
...The morning breakfast was in a very romantic room again with all details thought of... I booked on Expedia but they would love for you to book directly if possible... This is one of the top boutique hotels in the world...
LancasterLovely
Oct 2022 • 30 contributions
...Our room was sumptuous, spotlessly clean and had everything we needed from white towel robes to an umbrella... This hotel treats you like royalty...
KMTFN
Oct 2022 • 50 contributions
...Paid for a junior suite with seating area. Got a double room with one armchair (room nr 11)...

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Value

Expensive

Many travelers think the hotel is costly and does not provide value for money, despite its luxury offerings and historical charm.

Juttakata
Jul 2023 • 18 contributions
...FYI Great mattress and pillows, beautiful room...
rossyto21
Jun 2023 • 82 contributions
...Not even the luxury hotel we stayed at in Helsinki had a night turn-over service, which was traditional in the past but has been cut off because of the cheap economy we are living on...
travelreluctant
May 2023 • 101 contributions
...There are stairs to climb and steps to mind everywhere, they absolutely should warn older people and persons with disabilities against booking... It is also one of the most expensive hotels in Tallinn, which is clearly excessive...
Judi Anne H
Mar 2023 • 7 contributions
...This hotel is by no means a cheap option for Tallinn, but it's value for money and would have to be one of the best hotels we've ever stayed in!...
luigi c
Feb 2023 • 2 contributions
...A hotel of this level shouldn't even offer such uncomfortable rooms...
Fussell
Feb 2023 • 171 contributions
...Lovely rooms - not the largest - but very comfortable and well furnished...
ev2wolf
Jan 2023 • 3 contributions
...Our suite was very specious and elegantly cozy...
David M
Dec 2022 • 94 contributions
Lovely boutique hotel with character and great service but at a price... A beautiful building with great staff but not worth €256 a night... He even made it difficult splitting the €300 bill so I could pay half in cash...
Laura
Dec 2022
...Thank You very much, We will definitely be back...
Kay R
Oct 2022 • 138 contributions
...It felt a bit over the top with things I do not value...
KMTFN
Oct 2022 • 50 contributions
...Paid for a junior suite with seating area...
Miriam L
Oct 2022 • 3 contributions
...I booked on Expedia but they would love for you to book directly if possible... Even Queen Elizabeth has stayed here...

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Cleanliness

Meticulous

Many travelers appreciate the hotel's cleanliness, noting the spotless rooms and meticulous attention to detail in the services provided.

Mayumi S
Aug 2023 • 1 contribution
...It offers a gorgeous and clean room...
rossyto21
Jun 2023 • 82 contributions
Hotel Schlossle was the best of the eight hotels we stayed on a one-month vacation. This is a small boutique hotel that welcomed us with a fresh glass of our beverage of choice while we checked in, made us feel right at home, and has excellent facilities and services: from the pillows, towels, and bedside water to the spa and sauna...
abra21
Mar 2023 • 10 contributions
We had a lovely experience here, hands down our best hotel stay in the 6 hotels we stayed at on our trip to Finland and Estonia...
birthdays
Jan 2023 • 26 contributions
...Our garden view room was comfortable and clean Perfect,y situated for exploring the old town of Tallinn and close to restaurants...
Laura
Dec 2022
...Great welcome, great rooms, very clean...
Markku
Dec 2022 • 1 contribution
It was nice to arrive at the hotel as you felt at home... The preparation of the bed in the evening by the staff was memorable...
Miriam L
Oct 2022 • 3 contributions
...From day one to the day we left everything was perfect. The biggest thing I noticed was the extreme attention to detail... The welcome, robe, house slippers, turn down service in the evening, water and glasses at our bed side stands at night, bathtub was glorious especially in this part of the world, bathroom scale, full frig, in room coffee and tea, everyone who works there wears suites and they look wonderful, everyone is so kind and friendly and all spoke great English, and on and on and on...
LancasterLovely
Oct 2022 • 30 contributions
...Our room was sumptuous, spotlessly clean and had everything we needed from white towel robes to an umbrella...
Kay R
Oct 2022 • 138 contributions
...I don’t need or want someone turning down the bed or paper and pens on the desk in the room...

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Service

Inconsistent

Majority of the guests praised the hotel for its impeccable, attentive, and friendly service. However, there were some instances of unprofessional behavior and dismissive attitudes from the staff.

ShelleyKulle
Sep 2023 • 230 contributions
...The staff at reception were so helpful and friendly. It was raining when we departed and one of them came out to hold an umbrella over us as we put our luggage into the taxi... The sauna was private and a lovely surprise as we didn't know the hotel had one...
Sam C
Sep 2023 • 7 contributions
...The unparalleled customer service and the extra efforts of the dedicated staff made sure I enjoyed the pinnacle of hospitality. A heartfelt shoutout to Mihail, Artjom, and the entire front desk team for elevating our daily concierge interactions!!...
Gianfranco A
Aug 2023 • 1 contribution
Excellent and central five star hotel in Tallinn (old town)... Spa (on request) could be increased...
Juttakata
Jul 2023 • 18 contributions
...FYI Great mattress and pillows, beautiful room. it was especially wonderful to read the guest book, who all the wonderful people have visited there!...
rossyto21
Jun 2023 • 82 contributions
Hotel Schlossle was the best of the eight hotels we stayed on a one-month vacation. This is a small boutique hotel that welcomed us with a fresh glass of our beverage of choice while we checked in, made us feel right at home, and has excellent facilities and services: from the pillows, towels, and bedside water to the spa and sauna... Not even the luxury hotel we stayed at in Helsinki had a night turn-over service, which was traditional in the past but has been cut off because of the cheap economy we are living on... If you want to feel pampered and treated as royalty, come to the Schlossle (and by the way, Queen Elizabeth, and the new king of England Charles, have stayed here along with Duran Duran, and other famous people)...
Passport62353350098
Apr 2023 • 1 contribution
...Breakfast is served with a large variety of almost everything, including oven-fresh bread, eggs, pancake and homemade yogurts and marmalade. The staff ist very friendly and fulfils every wish...
Bob G
Apr 2023 • 2 contributions
The Staff was professional and attentive with a desire to please. The rooms were well appointed and the beds and pillows were extremely comfortable... The restaurant staff and management were absolutely accommodating and the food was excellent and portions were great...
ScottishinNorway
Apr 2023 • 49 contributions
...The staff at this hotel provide a very high level of service...
Judi Anne H
Mar 2023 • 7 contributions
Wonderful, warm, accommodating staff, beautiful, old-world ambience and the perfect location from which to explore the medieval streets of Tallinn. The breakfast here was exceptional and the room was delightfully decorated, with lots of attention to detail... This hotel is by no means a cheap option for Tallinn, but it's value for money and would have to be one of the best hotels we've ever stayed in!...
PhotoByHamed
Mar 2023 • 222 contributions
...The best of the best when it comes to soft service!... Thank you Karina (and the rest of the team at different departments) who made our stay memorable for a lifetime!!...
abra21
Mar 2023 • 10 contributions
We had a lovely experience here, hands down our best hotel stay in the 6 hotels we stayed at on our trip to Finland and Estonia. Excellent location, facilities and wonderful staff - Edward and Claudio were so friendly and helpful, easily the best customer service we have experienced so far on our trip...
Fussell
Feb 2023 • 171 contributions
...A small, luxury hotel with beautiful and understated interiors, first class welcoming service from staff who genuinely are delighted to have you stay with them... Lovely rooms - not the largest - but very comfortable and well furnished... Breakfast is excellent and served in a pretty, well lit, log fired basement cellar complete with arched stone walls...
ev2wolf
Jan 2023 • 3 contributions
...Upon arrival, we were greeted w sparkling wine, by Igor. The staff was amazing, and beyond professional... We were surprised with the made to order, delicious breakfast, and bonus with the mimosa table!... On our second to last morning morning there, the lovely waitresses gave us a half full bottle of prosecco to take to our room!... Would 100% return not only to Tallin, but this hotel!...
Alison C
Jan 2023 • 2 contributions
...A truly magical place with wonderful staff I thoroughly recommend this hotel in Tallin it certainly is the most beautiful place .I will definitely be visiting again and recommending it to all my friends. From the staff to the rooms and the food everything was perfect , I thank them for making our stay so memorable ,we loved it !...
David M
Dec 2022 • 94 contributions
Lovely boutique hotel with character and great service but at a price... The room was lovely with all I needed so that was fine... But when we asked for some tea and a drink at 11.40 in reception by the fire , we were told that the 24/7 room service had ended... Wine was fine but the issue was service... He may not have realised it but the restaurant manager was condescending and failed to make us feel comfortable with a superior dismissive attitude ... He even made it difficult splitting the €300 bill so I could pay half in cash... It is us normal clientele who keeps it open and no longer Prince Charles of Mick Jagger!...
Markku
Dec 2022 • 1 contribution
It was nice to arrive at the hotel as you felt at home. The service was perfect and we were well taken care of... The preparation of the bed in the evening by the staff was memorable... On Christmas day, a Christmas present from the staff was left at the door...
Miriam L
Oct 2022 • 3 contributions
...From day one to the day we left everything was perfect... The welcome, robe, house slippers, turn down service in the evening, water and glasses at our bed side stands at night, bathtub was glorious especially in this part of the world, bathroom scale, full frig, in room coffee and tea, everyone who works there wears suites and they look wonderful, everyone is so kind and friendly and all spoke great English, and on and on and on... The morning breakfast was in a very romantic room again with all details thought of... I booked on Expedia but they would love for you to book directly if possible...
LancasterLovely
Oct 2022 • 30 contributions
...The staff were extremely helpful, friendly and attentive... Our room was sumptuous, spotlessly clean and had everything we needed from white towel robes to an umbrella... You could even choose what type of pillow you wanted from a pillow menu... We had a perfectly cooked full English... If you really want to spoil yourself you can also book a table at their fine dining restaurant, which was also excellent... This hotel treats you like royalty...
Suze009
Oct 2022 • 222 contributions
...Like, how the bed was opened when we came back at 2am after a concert and the drinks for our friends waiting for us to check is was " on the house". Best lobby/reception I've tried so far and just so incredibly friendly and comfortable,...
KMTFN
Oct 2022 • 50 contributions
...Paid for a junior suite with seating area... Simply bad customer service, nothing more...

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Amenities

Lavish

Guests appreciated the hotel's attention to detail in amenities, comfortable rooms, excellent service, and variety at breakfast. Some found the hotel overpriced.

ShelleyKulle
Sep 2023 • 230 contributions
The staff at reception were so helpful and friendly... The food was delicious at breakfast, so many options for vegetarians!... We really enjoyed our stay and would love to come back again... The sauna was private and a lovely surprise as we didn't know the hotel had one... Location is very convenient and you walk everywhere in the old town from here...
Mayumi S
Aug 2023 • 1 contribution
...It offers a gorgeous and clean room... It has an excellent restaurant and comfortable sauna, too... Warm dishes at breakfast were amazing... We'd like to stay at this hotel again someday...
Juttakata
Jul 2023 • 18 contributions
Great experience, great atmosphere and setting... FYI Great mattress and pillows, beautiful room... it was especially wonderful to read the guest book, who all the wonderful people have visited there!...
Thomsson1
Jul 2023 • 8 contributions
...The breakfast was varied and very high quality... The conditions in the hotel are an absolutely wonderful experience...
rossyto21
Jun 2023 • 82 contributions
Hotel Schlossle was the best of the eight hotels we stayed on a one-month vacation. This is a small boutique hotel that welcomed us with a fresh glass of our beverage of choice while we checked in, made us feel right at home, and has excellent facilities and services: from the pillows, towels, and bedside water to the spa and sauna... Not even the luxury hotel we stayed at in Helsinki had a night turn-over service, which was traditional in the past but has been cut off because of the cheap economy we are living on... If you want to feel pampered and treated as royalty, come to the Schlossle (and by the way, Queen Elizabeth, and the new king of England Charles, have stayed here along with Duran Duran, and other famous people)... Apart from that, the restaurant is top of the line and the location is perfect to visit the Old Town...
Passport62353350098
Apr 2023 • 1 contribution
...Breakfast is served with a large variety of almost everything, including oven-fresh bread, eggs, pancake and homemade yogurts and marmalade. The staff ist very friendly and fulfils every wish...
ScottishinNorway
Apr 2023 • 49 contributions
Beautiful hotel in the old town... We had a garden room which was gorgeous, very spacious bathroom... The staff at this hotel provide a very high level of service...
Bob G
Apr 2023 • 2 contributions
...The rooms were well appointed and the beds and pillows were extremely comfortable. Our room had a wonderfully comfortable window seat the was fantastic for afternoon reading... Centrally located in the heart of the old town, a must stay... The restaurant staff and management were absolutely accommodating and the food was excellent and portions were great...
hillriser
Apr 2023 • 8 contributions
Fantastic hotel in a great location with a high level of service... Great breakfast and an excellent restaurant...
Judi Anne H
Mar 2023 • 7 contributions
Wonderful, warm, accommodating staff, beautiful, old-world ambience and the perfect location from which to explore the medieval streets of Tallinn. The breakfast here was exceptional and the room was delightfully decorated, with lots of attention to detail... This hotel is by no means a cheap option for Tallinn, but it's value for money and would have to be one of the best hotels we've ever stayed in!...
abra21
Mar 2023 • 10 contributions
We had a lovely experience here, hands down our best hotel stay in the 6 hotels we stayed at on our trip to Finland and Estonia. Excellent location, facilities and wonderful staff - Edward and Claudio were so friendly and helpful, easily the best customer service we have experienced so far on our trip... Rooms with bay window were very comfortable...
Fussell
Feb 2023 • 171 contributions
...A small, luxury hotel with beautiful and understated interiors, first class welcoming service from staff who genuinely are delighted to have you stay with them... Lovely rooms - not the largest - but very comfortable and well furnished... Breakfast is excellent and served in a pretty, well lit, log fired basement cellar complete with arched stone walls...
luigi c
Feb 2023 • 2 contributions
...I must say that it is truly a small charming hotel, with an accurate and personalized service... Very good breakfast, fireplaces always lit, kind and attentive staff...
ev2wolf
Jan 2023 • 3 contributions
Beautiful, medieval chic hotel, in the middle of everything! Upon arrival, we were greeted w sparkling wine, by Igor... The staff was amazing, and beyond professional... Our suite was very specious and elegantly cozy... We were surprised with the made to order, delicious breakfast, and bonus with the mimosa table!... On our second to last morning morning there, the lovely waitresses gave us a half full bottle of prosecco to take to our room!... On our last night we enjoyed cocktails by the fire and games... Would 100% return not only to Tallin, but this hotel!...
Kgual
Jan 2023 • 5 contributions
...Hotel is in the centre of the old town and is extremely quiet... A great choice at breakfast with buffet plus hot plates fresh to order... We had an excellent meal in the hotel Stenhaus restaurant...
David M
Dec 2022 • 94 contributions
Lovely boutique hotel with character and great service but at a price... A beautiful building with great staff but not worth €256 a night... It was certainly an oasis in a very cold Tallinn at minus 20C... The room was lovely with all I needed so that was fine... But when we asked for some tea and a drink at 11.40 in reception by the fire , we were told that the 24/7 room service had ended... We ate in the restaurant on our last night...
Rachael W
Dec 2022 • 1 contribution
A great hotel in a really great location for all the old town sites. Service and quality of the hotel are really good... Lovely breakfast and fireside games and drinks...
Miriam L
Oct 2022 • 3 contributions
...The biggest thing I noticed was the extreme attention to detail. The welcome, robe, house slippers, turn down service in the evening, water and glasses at our bed side stands at night, bathtub was glorious especially in this part of the world, bathroom scale, full frig, in room coffee and tea, everyone who works there wears suites and they look wonderful, everyone is so kind and friendly and all spoke great English, and on and on and on... The morning breakfast was in a very romantic room again with all details thought of... You can order an omelet or egg to order if you want but tons to choose from on the buffet... This is one of the top boutique hotels in the world...
LancasterLovely
Oct 2022 • 30 contributions
...The staff were extremely helpful, friendly and attentive... Our room was sumptuous, spotlessly clean and had everything we needed from white towel robes to an umbrella... You could even choose what type of pillow you wanted from a pillow menu... Excellent variety or fruits, yoghurt and cakes... We had a perfectly cooked full English... If you really want to spoil yourself you can also book a table at their fine dining restaurant, which was also excellent... We are already planning another stay at this beautiful hotel in a couple of years time when we visit the Christmas Market... This hotel treats you like royalty...
Kay R
Oct 2022 • 138 contributions
...Pros: lovely lobby, staff helpful and professional, spacious room, furnishings modern and plush, breakfast good, great location Cons: a bit stuffy, as in turning down the bed service, staff standing when entering a room, bathroom could use updating I love fancy hotels. This one is fancy, in manners, services and amenities... I don’t need or want someone turning down the bed or paper and pens on the desk in the room... But, if you like that sort of thing, it might be a good choice for you...