We stayed 2 nights at the Grand Hotel Kempinski in Vilnius. The hotel could be great (nice rooms, excellent breakfast, good spa and excellent location) if it wasn’t let down by terrible service at the reception. We booked the hotel using a well know reservation site but the hotel refused to honour some of the benefits advertised on the site. I travel a lot around the world and this is the first time I experience issues with such arrangements, You would expect a better attitude from a 5 stars property and prestigious hotel brand. This left mixed feelings about our stay and we will probably go elsewhere during our next stay in Vilnius.
The hotel was brilliant from the moment we arrived and we absolutely loved our stay here. Located approximately 15 mins from the airport by taxi, the hotel is located right in front of the cathedral and within easy walking distance of all the main city sights. We were greeted with a drink and shown to our room. The room was a good size with a great view of the cathedral. It was spotless and had everything we needed. Breakfast was included in our rate which was a real treat. The buffet had a great selection of cold meats, fish, cheeses along with hot choices, cereals and fruit. There was also a menu to order from which was a selection of egg dishes, sweet dishes and caviar at an extra cost. The service in breakfast was so good and the view of the cathedral square was beautiful. We used the pool and sauna on a couple of occasions and were really impressed. The pool is a good size and sauna is really big compared to many hotels that we’ve visited. There was also a steam room and jacuzzi. All in all the hotel was beautiful but that coupled with the friendly and helpful staff, made our stay all the more enjoyable.…
Finishing off my trip of the Baltics in Vilnius, I was very positively surprised by how courteous and polished the service at this hotel was. I do believe the suites have an unusual layout and that the bed is very soft for most people’s liking. However it is hard to ignore the many positives of this property, ranging from its Central location to the service in the restaurants, common areas and check-in desks. Most definitely a very good and solid choice.
We went for a coffee. But in entering the lobby we saw a table of young, well dressed local women having afternoon tea. I wasn't well dressed..I was on holidays! , my kids were dressed like kids! So my wife decided that we would do the same. So we ordered the same. Kempinski is a wonderful, elegant brand, we have stayed with them and enjoyed them many times. So I hoped for greatness! No! We were told..After a check with the kitchen (...this was unique in my life) ...that it would " take too long to 'make' and put each cake and items in the plate and the chef refused". Instead we had a coffee and ordered chips for the kids, where 17 rectangular shaped fried potatoes were inserted, vertically in a small cup and Inhaled by two infants in one breath! The exotic way the chips were delivered indicated to me that time would be spent on confusing us with style vs volume where the profit on potatoes is good, but as for the afternoon tea, this fine brand just couldn't be bothered picking up the miniature cakes in the display and placing them on ceramic. I was asked later if everything was OK. I replied a simple and obvious 'No'.... 'ok' was the response.! It was a fun life experience but tut tut Kempinski! You normally are 100% . Shame ;)…
I want to give special thanks to the manager Tomas. He made our stay great. The customer service is very professional, thanks to Tomas, nothing was missing during our stay, everything was thought out down to the last detail. I sincerely recommend staying at Grand Hotel Kempinski Vilnius if you want to experience what quality and excellent service means. Exceeded our expectations several times over. Thanks again, best wishes to all the staff and especially Tomas, and good luck at work!
I visited this hotel maybe a week ago and acctually I’m not usually writing reviews about the hotels but this hotel was just fabulous and I just have to reccomend it to others. Everyone is so kind here and real proffesionals of them job. So just visit this hotel and you will not regret it
I have stayed in Grand Hotel Kempinski Vilnius a few times and let me tell you they never disappoint!!! The staff truly goes above and beyond to satisfy their guests and the food was simply delicious! Definitely coming back for breakfast at their summer terrace!
I spend a few nights in this beautiful property and I was pampered from the minute I arrived. The saff was just perfect in all the outlets I used I was surrounded by most professional and kind staff members. Thank you very much I looking forward to return wey soon! 😀
I stayed there with my friends for their birthday and everything was just amazing. They welcomed us with a welcome drink, showed us the rooms and we even got a birthday present with some delicious sweets and a card. We enjoyed the spa, got amazing massages and then ate a delicious dinner at the hotels restaurant. Breakfast was amazing as well. Definitely would recommend the hotel to other people. Thank you!
I have been in this hotel several times and I can tell you that they are improving everywhere. One of the best in Europe. From the moment doors open you can feel positive atmosphere around and they are dogs friendly! Feels like home every time. Congrats to the Team!