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Hotel AquaCity Mountain View

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Sportová 1397/1, Poprad 05801 Slovakia
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Traveler (70)
Room & Suite (39)
Dining (7)

About

#2 of 16 hotels in Poprad
Location
4.2
Cleanliness
4.4
Service
4.0
Value
3.9
Standard rooms **** For those taking a short break or holiday, the rooms are within a short indoor walk of AquaCity's fantastic geothermal waterpark and spa facilities, its restaurant and bars. 37 contemporary double rooms, 30.2 m2, or single rooms with extra beds all rooms with LCD TV, satellite TV, radio spacious en-suite bathrooms with shower bath, toilet and hair dryer complimentary towels, bathrobes and hotel cosmetics tea and coffee making, with individual safe
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Water park
Babysitting
Internet
Hot tub
Indoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Ski In / Ski Out
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Czech, German and 2 more
122Reviews2Q+A11Room tips
Traveler rating
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Veronika P wrote a review Jul 2021
Zilina, Slovakia1 contribution
We stayed 3 nights in Mountain View resort in apartment with two children. Far from luxury accomodation. The food and services ok for 3 star hotel, not for 4 star hotel. Inside pools ok, outside pools reasonable. For money we payed you can find much better hotel with pools in Slovakia.
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pavol S wrote a review Dec 2019
Kosice50 contributions44 helpful votes
The hotel is part of the Aquacity resort, that is why we selected it for short break. The price was deep into 4 star category, so our expectations were high. Unfortunately they were not met. The rooms are reasonably big and nicely furnished, but everything shows signs of age or rather cheap build and even worse maintenance. There are some patches on the walls that are laughably badly done. Seems like every single piece of furniture is chipped. Weird stains on tiles. I could go on. All of this would be ok, but the biggest disappointment is the catering. We booked half board and while the breakfast was ok, the dinners were mediocre at best. One could tell, this is where the money is not spent. Cheap ingredients, relatively small selection, most of the time I had trouble picking what to eat. One example: there was always a dessert for dinner, but in a form of simple "sponge" cake. All in all, our stay was okay, but I will not be coming back.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ex hotelier wrote a review Nov 2019
7 contributions5 helpful votes
Stayed with our family group , this is our 3rd vist here. Very disappointed with level of service. €100 extra for an extra bed ,this wasn't informed on booking. Food has gone downhill , nearly same food for our 3 days, last vists food alot better quality and variety. Restaurant service slow unprofessional, well its was served by students , clean the cobwebs in the restaurant. If your local your looked after it seems , tourist no effort made in giving you information on pools or even what to do , no welcome. Rooms very nice clean comfortable. Tried to speak to someone on check-out..... didn't even ask how our stay was. Lucky we had a voucher 50% discount,as I wouldn't pay €600 for the service and quality received,and even the €400 plus that I did pay was way too much. Note to management/owners if you English merebleia up ensure ur staff can interact in English and also it great if they could smile. Its doesn't hurt or cost to smile and say hi.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jane P wrote a review Nov 2018
1 contribution1 helpful vote
So much to do, great facilities...love the 50 m pool and wellness centre. Great for a large group as something for everyone. The rooms are excellent, very clean and the staff couldn’t be more helpful. Plenty to do in the surrounding area and don’t miss an ice hockey match at the stadium opposite. Seen several changes in 10 years, it gets better and better.
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Date of stay: November 2018
Value
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex W wrote a review Oct 2018
36 contributions4 helpful votes
We stayed here while exploring the Slovak Paradise National Park. The location is great, the rooms are spacious and clean. Free entrance were offered to the aquapark which was great after whole day hiking. Rooms are clean, staff is nice. Food could be better. I still give 5 stars because of the price value ratio!
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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adamg_hu wrote a review Mar 2018
Balatonkenese, Hungary211 contributions68 helpful votes
+1
This was a ski holiday with wellness. On arrival our room was prepared only for 2, despite booked (and prepaid) for 3. Luckily this was quickly corrected. Layout: Parking is at the far right of the hotel (at the cryo treatment), the entrance is at the other end (behind the black London cab) on the 3rd floor, your room is again behind the cryo treatment building. Plenty of walk with luggage, not speaking of ski equipment. Catering: ohwell, I think the problem is that this hotel shares the restaurant with the 3* Seasons hotel, so breakfast and dinner is just on the better end of 3*, nothing fancy. No 4* dress code enforced at dinner. The usual buffet-menu dinner rule applies, be there at 6:00 otherwise you miss the one or two delicacies. Saturday seems to be day off of cooks and waiters, the small selection was quickly gone, took a while to get drinks. Our room was very much up to 4* standards, nice materials, spotless clean on arrival. The room size, including the bathroom is okay. A little tear and wear, here and there. The double bed is huge, more like a king size. Tho, be prepared for a hard bed. OTOH the rollaway bed is so soft it would swallow an adult. Be prepared for a very hot room, temperature is uncontrollable unless you open the window. Too bad that the weather was cloudy, so no mountain view for us. There seems to be no ski room, tho the hotel has a skibus to Tatranská Lomnica. The hotel has a kids room, catering from little ones to older ones incl. an xbox. Who is not satisfied by that head down to Aquacity, which has a huge kids room. For wellness and pools see reviews of Aquacity Poprad, full use was included in the room price from checkin to checkout. The hotel is in the very same building, you get a bathrobe. The entrance is just behind the reception. All in all and despite small annoyances we would return.
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Date of stay: March 2018
Cleanliness
Service
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Trip type: Traveled with family
Room Tip: best mountain view would be 5th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded Jul 31, 2018
Dear Sir thank you for visiting our hotel and your review. Also thanks for the small details that you have noticed and described, we have forwarded them to our managers to improve these services. Let us inform you, that we have a ski room available, our reception staff will inform you about the use and location. Looking forward to see you in our hotel again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rach & Rob wrote a review Jan 2018
Melbourne, Australia12 contributions5 helpful votes
Slovakia is a great place. Aqua City has everything you could want and more. The staff are lovely and helpful and the rooms are very clean and spacious. The food is plentiful and they accomodate all age groups well.
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Date of stay: January 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded Jul 31, 2018
Dear Sir, thank you for your review - yes we can only agree that Slovakia is a great place, and we are happy that you have choosen our hotel for your stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
danrover wrote a review Jul 2017
Ipswich, United Kingdom132 contributions91 helpful votes
I was really looking forward to staying at the Mountain View hotel at Aqua city, but was left a bit disappointed. We were expecting a nice hotel in the mountains but it wasn't nowhere near the mountains, and the view of the Mountains is minimal as giant trees have been planted which seem to block the view. The reception staff struggled to understand English, when you work in the hotel industry staff should be fluent in multiple languages. For example to get them to understand that our room was hot & the Air conditioning in our room was non existent, they couldn't understand that. This was my main issue with the hotel the Air Conditioning in the rooms, the website advertises that the rooms had AC but we couldn't get the room any cooler, and when asking the reception staff they said they could control it from there and would sort it out, but this never happened. In the end we gave up and just opened the balcony door to cool down the room. But then this was quite noisy at night so had to close it so still had an uncomfortable hot nights sleep. Apart from that the rooms are nice and modern, bathroom is nice & clean apart from the shower floods the floor every time you use it as the shower screen isn't big enough. We were half board so got Breakfast and Dinner included, food was OK, not the biggest of buffets, but what was served up tasted OK. Again staff struggled to understand our drink orders as they couldn't understand English. The bar next to the restaurant is nice for a quiet relaxing drink before or after dinner, the bar man was very friendly. There is a nice traditional Slovakia restaurant across the road from the hotel if you fancy something different for lunch or dinner. Besides the actual hotel the Spa and Pool areas are great, with a great selection of different types of pools. The Fire & wellness centre is nice added touch, with some great different saunas and steam rooms, as well as a freezer room which is great for cooling off. I also paid extra for a Back & Shoulder massage which was nice and relaxing. Overall we did enjoy the pool and spa areas but we felt a little let down by the hotel overall, and various areas for improvement.
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Date of stay: July 2017
Location
Cleanliness
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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iv0ivan0v wrote a review Jun 2017
Sofia, Bulgaria3 contributions1 helpful vote
Everything was perfect in general. Large and clean rooms, enough and good food. Aqua center was really perfect. Only a bit too crowded in the weekends... Very close to the Tatras where you can have also a great experience
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Date of stay: June 2017
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: higher floors have better view to the mountains
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded Jun 21, 2017
Greetings from AquaCity Poprad, thank you for your visit and nice words, we really appreciate it and hope to see you in our hotel again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Take_That_fan54 wrote a review Jun 2016
Nottingham, United Kingdom4 contributions5 helpful votes
We had a really lovely holiday here, the hotel is clean throughout, linen changed mid week and towels when needed, the staff are very helpful.The choice of food is good & varied.Gets busy @ the weekend though by visitors just coming for the swimming pools.
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Date of stay: June 2016
Location
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AquaCityPPOfficial, Manažér at Hotel AquaCity Mountain View
Responded Sep 19, 2016
Dear Visitor, thank you for visiting our hotel and for your feedback - we really appreciate it! Hope to see you in our hotel again. Best regards from AquaCity Poprad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$132 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
resort aquacity mountain view
LOCATION
SlovakiaPresov RegionPoprad
NUMBER OF ROOMS
37
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HOTEL AQUACITY MOUNTAIN VIEW $136 ($̶1̶6̶1̶) - Prices & Resort Reviews - Poprad, Slovakia

Frequently Asked Questions about Hotel AquaCity Mountain View
Which popular attractions are close to Hotel AquaCity Mountain View?
Nearby attractions include AquaCity Poprad (0.05 miles), Spišská Sobota Old Town (0.6 miles), and Church of St. Egidius (0.4 miles).
What are some of the property amenities at Hotel AquaCity Mountain View?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel AquaCity Mountain View?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel AquaCity Mountain View?
Yes, free parking is available to guests.
What are some restaurants close to Hotel AquaCity Mountain View?
Conveniently located restaurants include Pivny Dom Dobre Casy, La Primavera, and Vino&Tapas.
Are there opportunities to exercise at Hotel AquaCity Mountain View?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel AquaCity Mountain View have airport transportation?
Yes, Hotel AquaCity Mountain View offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel AquaCity Mountain View located near the city center?
Yes, it is 0.3 miles away from the center of Poprad.
Are any cleaning services offered at Hotel AquaCity Mountain View?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel AquaCity Mountain View?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel AquaCity Mountain View offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.