City Hotel Bratislava belongs to the largest conference hotels in Slovakia. It was built in 1974. In 2010 was reconstructed, so rooms are brand new, clean and comfortable as you can see on the newest pictures. Congress facilities offer a great variability of table settings with a maximum seating capacity of up to 340 persons in a theatre seating in a Congress Hall. The hotel provides accommodation for demanding business clientele, but also for tourist groups. A high capacity parking affords enough room for cars and buses of hotel guests and conference participants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Modern
Languages Spoken
English, Czech, German, Polish and 1 more
Location
Seberiniho 9, Bratislava 821 03 Slovakia
Name/address in local language
Hotel Bratislava
275 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The hotel is located about 5 km from the very center, has a large paid parking lot (10 euros/day). The hotel is located in a free parking zone, so you can park along the surrounding roads for free. Good breakfasts, although very slow service. Nice service at the reception. There is a Tesco Express store downstairs. 4 stars for this hotel is a gross exaggeration. Max 3 and it's average. During the 4-day stay, the room was never cleaned and hygiene products were not replenished. There is no kettle or even cups in the room. Only large bath towels available, someone forgot about the small ones. The hotel standard is a maximum of 3 stars.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really don't wait anything from the staff but to not say even "Hello"?? I don't think the lady at the reception knows how to deal with the customers. We also asked for baby cot but the answer was that we don't have somebody who can bring it to you...
The breakfast was good. Parking with extra charge.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice place, clean rooms, with huge parking availability, very close to City Centrum with many transport options. Tesco Express store, hair saloon, rent a car service in the hotel area. Ideal place for a business trip, for meetings but also for family.
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Date of stay: May 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Školník, Guest Services / Front Office at Hotel Bratislava
Responded Jul 9, 2021
Dear Guest We are very happy that you stay with us during your Bratislava trip. And also, thank you for the great review of our hotel! We very much look forward to your return. With sincerely Peter Školník Front Office Manager
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This hotel would give Kafkaesque a bad name. Let me explain, the conference center and restaraunt is on the mezzanine level, but there is NO ELEVATOR ACCESS. Handicapped must wait for staff to take them on the freight elevator which is not self-serve and even stymied one of the staff to operate it. The minute you enter the hotel you see their cheeky signage such as "You are at Hotel Bratislava -- Deal with it!" Only two people at the front desk for a hotel with 450 rooms? Preposterous. Here is a list of the problems with our suite -- the top quality rooms 1. Two bathrooms -- fan was broken in both of them 2. Headboard lights -- on/off switch was broken 3. Balcony -- covered in pigeon sh!t obviously never cleaned 4. Sink -- hot/cold taps miswired. One sink has hot on left the other has hot on right 5. Couch--wobbly, broken arm, don't lean on it. Probably at least 10 years old. 6. Hallways--a distinctive old building smell, this building is 50 years old and shows it 7. Staff--overworked, surly, and plain unhelpful. Here is an example: they used to have a Business Center in 2019 but now it is gone. You cannot print a piece of paper. I asked the staff to print it, she opens the high-speed printer says "Not much paper". WTF? Is there a paper shortage, no there is not and she could go to the copy/fax store on the corner even if there was. She gives me the email address and says to email the document to her. I do so and get no reply. Typical. Next time go to a name-brand hotel chain, not some shabby communist era dump.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Part of a group travel arrangement, i myself wouldn't book this Hotel, romms are old fashioned and need renovation urgently. The Hotel was totally booked out du to an event somewhere nearby, and the personal was very unfriendly. Reception fully overloaded with guests and several complaints about the rooms, Restaurant personal was unfriendly and opening times were not even close to the signs with the opening hours. Small rooms and especially bathrooms need renovation. AirCondition not working properly, not cleaned for weeks, if working at all. The only place with friendly service and good atmosphere was the Hotel Bar, very friendly personal, good and not too expansive drinks of any kind from fresh beer out of the tap to cocktails. As well outside nice to sit and have some drinks. At our next visit to Bratislava we'll maybe come for some Drinks but for overnight stay we choose another hotel.
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Date of stay: September 2021
Value
Rooms
Service
Trip type: Traveled on business
Room Tip:As higher as better, choose room without evening sun in summer (too hot)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Školník, Guest Services / Front Office at Hotel Bratislava
Responded Apr 16, 2022
Dear Guest Thank you for your recent stay and for your feedback. We sincerely apologize that your stay with us did not meet your expectations. We would like to assure you that your experience does not represent the level of service we aspire to deliver at HOTEL BRATISLAVA. Please be assured that your input will be evaluated by our management team for instant enhancement. In hopes to rectify this less than flawless experience with us, we would very much like to welcome you back in the future. With sincerely Peter Školník Front Office Manager
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The working weekend in Bratislava was demanding and we needed to sleep, the congress was held in this hotel and so we slept here. It is so sad, a four-star hotel, but the services, rooms and equipment are below average, only the breakfast was quite decent. The bathroom is small and the shower is historic. I do not recommend.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is at the Suburb area. We took Uber to go to downtown, and it's about 30 USD. There is a grocery store and a Chinese restaurant next to the hotel. The breakfast buffet is good. The staff is very friendly and speak English. But the elevator is very small. Not good for a large group.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:The elevator is very small.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The biggest problem of the hotel is not the hotel rooms but the hotel staff. No welcoming, no personal touch. Especially reception staff is very unhelpful, rolling their eyes whenever you ask for something. The staff spent most of their time stood in groups talking instead of interacting with the guests. The staff definitely need customer service training.
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Date of stay: March 2018
Location
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondrej_Panacek, Manažér recepcie at Hotel Bratislava
Responded Mar 20, 2018
Dear Gary, Thank you for taking the time to share your feedback. It is important to us to have as many satisfied clients as possible, so it is unpleasant to read, that you had some bad experience. I apologize for your bad feelings about receptionist. I would like to ask you send me email with details of your reservation to find who worked at that day. I will personally talk to shift which made your stay unpleasant and take measures to let it to happen again.We hope to welcome you back to our hotel very soon and make your stay better than this one. My email is fom@hotelbratislava.sk Yours sincerely, Ondrej Panáček Front office manager
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Hotel is not so easy to find, but it's worth to use it, especially if you are not only on touristic trip, although connections with old town are good and very friendly staff will help you to get familiar with it, too. Rooms are simple, but clean and spacious what is actually surprising for old socialistic building in the middle of area full of blocks of flats from the same period. I was even more surprised by friendliness, efficiency and politeness of all the staff. I never had such a quick check in my life in spite of one angry lady in my group who was making problems. They were really very professional and polite even to her, although later we laughed and agreed such people should not go out of their houses. Another pleasant surprise was food, vegetarian dinner was made especially for me and arrived the same time with rest of the group whose dinner was ordered in advance. Breakfast was very tasty and they offer really good selection of food. Unexpected for 3 star hotel in suburbs. I recommend it and hope to come back; just take in consideration it's not so close to the city centre.
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Date of stay: May 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maja S, Manager at Hotel Bratislava
Responded Oct 30, 2013
Dear 24LiZa, Thank you very much for this fantastic review. We are glad that have you enjoyed your stay and you have tried other hotel facilities. We hope to see you again soon in HOTEL BRATISLAVA. Best regards HOTEL BRATISLAVA team
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I stayed at this hotel with my partner and our 3 year old daughter few weeks ago. Even though I specified in the booking that it’s 2 adults and 1 child, we were given a double bed only. I was expecting an extra bed for my child to be ready in the bedroom (don’t mind paying extra charge), but nothing has been sorted out or even offered. This made our stay quite uncomfortable. We also found the breakfast very disorganised. We came down to the restaurant and none of the staff was available to explain us anything. We just grabbed a table and helped ourselves to everything, this makes me feel like anyone from the street can walked in, get the table and have a breakfast at this place cause no one cares.
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Date of stay: October 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ondrej_Panacek, Manažér recepcie at Hotel Bratislava
Responded Nov 5, 2018
Dear Guest. Thank you for taking the time to share your feedback. I can assure you that we will do our best to give you the great hotel experience next time. If you write me details of your reservation and number of room that you stayed in to my email ( fom@hotelbratislava.sk) and i will make measures to ensure a similar situation does not occur again in the future. We hope to welcome you back to our hotel very soon! With sincerely Ondrej Panáček Room division manager
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Dear Claire.
Thank you for contacting us. Yes, we do have safes on some floors and some types of rooms. We have standard type of hairdryers. I recommend to order business room which is fully equipped.
Looking forward to your visit.
Ondrej Panáček
Room division manager
Dobrý deň.
Áno dá sa u nás v hoteli aj oprať a ožehliť jednotlive kusy oblečenia. Pranie oblečenia stoji 2,50€/kus žehlenie 2€/kus
pranie spodného prádla 1,50€/kus.
There are more places to choose from in the Bratislava area.
PRICE RANGE
$82 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bratislava city hotel
LOCATION
SlovakiaBratislava RegionBratislava
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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