Booked and paid up front at this hotel as part of trip after a river cruise. Everything was cancelled (including flights, so no way to even get there if we wanted to) was cancelled due to Covid. Received refunds from cruise, other hotels, airlines etc, BUT NOT FROM THIS HOTEL. Definitely don't pay up front if you are planning a trip to this hotel, they will just steal your money if you can't make it. So wrong on all levels.
Close the parliament building, hotel with dated athmosphere, due to C19 situation the hotel was only book around 10% with many ristrictions however the lovely staff did everything to make our stay comfortable and enjoyable. A la card breakfast menu left many options to start the day...Mr Bela at the reception went the extra mile...
it's funny how some people work in a place but they don't know how to do theyr job especially at the reception in rest the place it's really nice and the rooms are beautiful i wish to be more place in the rooms because it's a little bit too busy the room but in rest it's all beautiful
The stay during the covid-19 time was strange , hotel less occupied but the staff took very good care of us. As fewer guest were at the hotel the staff had more time. I would suggest to visit the city and the hotel now. We will never have a nice summer with that amount of people in the city. If you can you should take a room with executive services. The normal lounge was closed but the alternative offered in the Paris/Budapest restaurant as very, very good. A pity that the GM didn't take time to greet the few guests in the hotel. We had nicer experiences with the previous general manager...
The Sofitel in Budapest has an excellent location and when you get a room with view over the chain bridge, it is worth it. The architecture with the tremendous open space is impressive. I have been now twice, service has been very good. Staff is really nice. The only reason why I don’t give 5 stars is that the rooms need renovation. During my last trip I used the restaurant several times!and I considered it top quality. A had for example a Cesar‘s salad which was excellent and had nothing to do with the typical Cesar‘s salas you get in Hotels as the only health option on the room menu...And again , service was excellent.
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