Stayed here a few years back and wasn’t very impressed. Arrived at night and found they had double-booked so there was no room for me. They checked my reservation and confirmed the mistake was on their end. I took the news calmly after all, anyone could make a mistake. They arranged for me to stay in an equally 4* rated restaurant nearby for the night with the promise that a vehicle would be sent to pick me up by 10 am the next morning to bring me back by which time a room would be available for my use. From the time I was dropped off in the other hotel, everything went smoothly up until 10 am the next day when I sat in the lobby waiting for a vehicle that never arrived! Imagine my consternation when I finally asked the receptionist to call my hotel and no one had any idea about my pick-up. He advised me the other hotel was just a stone’s throw away (which in all fairness, it was) but I had a suitcase and a few pieces of hand-held luggage to contend with that I had to drag all the way back to La Mirage. The point though, is you don’t mess up a guest’s reservation, book them elsewhere for one night with a promise to pick them up and then forget about the person, leaving them to find their way back to a hotel they left in car, in a foreign place, at night, tired and weary and not paying attention to the surroundings in the assurance they would be picked up the next day! I got there to find new staff at the desk who thankfully had my room ready but had no idea about the fact that I was supposed to be pick picked up earlier from the other hotel. I was so not impressed an was ready to mark them down as 1*. Oh, did I mention there are quite a number of steps leading to the front entrance so if you are travelling alone and you had a heavy suitcase or such, you would have to leave it outside, then go to reception where they would arrange for you to use the back entrance lift an you would then come out, retrieve your luggage and drag it round the back to the basement where the lift would take you to the reception. After that woeful start, the staff were friendly and helpful for the rest of my 3-night stay on this trip, hence the 3* rating. Good location for accessing the wedding venues which was the purpose of my trip and close to areas of interest so I could engage in tourist activities.…
Went to the Hotels separate restaurant for Lunch after visiting Heroes Square. The staff were polite and friendly, there was good views and from where we were sitting as we could see Heroes Square. Overall reasonable prices and tasty food. Would come again.
Stayed here for a few days city break Great check in easy to find from Hero’s square but did need to get bus from airport and them metro to hero’s square Quick walk to hotel Lovely big room overlooking the street but not too noisy and very comfortable Breakfast good but a bit odd Chinese offerings but lots of other things too plenty of choice There is a Chinese medicine centre at the hotel - very interesting! Lovely staff especially eve great staff young man - think called Tomas -on duty every evening was very chatty and helpful You will have to use metro to get into centre but easy to do - but very near the spa and museums
The staff were very friendly, helpful and available at all times. Rooms were very clean and hotel is in good location. It's not right in the center but very easy to find taxis. I would definitely recommend it. Special thanks to staff; they answered all my questions before my stay and were also very helpful during our stay.
the men in reception very nice and helpful when asking for different tips the so-called restaurant in the cellar where ice-cold and there were only some dishes available -most of the food were sold out