Great property, great staff. Great area. I highly recommend this hotel. Its beautiful and we had an amazing experience. The place is very clean, restaurants were excellent. The staff is very friendly. We will be back.
Wow! An absolutely amazing phenomenal hotel. From our greeting from concierge late at night to all the staff was amazing. The hotel Is truly spectacular, you just stand in awe as the piano plays. All staff were so friendly and helpful. The room was beyond words. Massive with loads of little luxury extras. The team couldn’t do enough for you. Plenty of towels. Robes and slippers. I just kept thinking at tons of points wow wow wow. And I was greeted with beautiful deserts and fruit for my birthday which was so thoughtful. Great turndown service. Just so amazing. Thank you so much for making my birthday stay so special. We didn’t want to leave and without a doubt we will be back. We really want to thank the gentleman on reception who checked us in on Friday 17th June (we were the last residents). Every day he greeted us with a smile and lovely friendliness. And to lovely gentleman who looked after us at breakfast - so down to Earth with an infectious laugh…
Stunning property that is likely the best in Budapest. Lobby is gorgeously renovated. Suites are spacious and comfortable. Breakfast buffet is good, but could use more vegan items. Don’t miss out on the Etoile champagne bar.
The service was just terrible: The waitress with the welcome chocolate dessert broke the plate. There were shards all over the floor and the chair. They did not offer inhouse laundry for my trousers. The computer in the business center was not installed. A technician had to come twice to fix it. The tea bags in the room were of the same cheap quality like in Hyatt Place Hotels. But there the rates are a fraction of this expansive 5-Star-Hotel!
I cannot recommend this Hotel highly enough! The location is perfect for visiting both Buda and Pest. The, fully restored, interiors are wonderful. It used to be an upmarket shopping mall back in the day. The rooms are large, modern and very well equipped. The Breakfasts are to die for. Honestly you could be there until lunch time! The selection and the presentation are fabulous. I've never had better Eggs Benedict. And they do them 4 ways! The staff are very friendly and knowledgeable. Nothing is too much trouble. We will certainly be back again. Thank you so much for such a memorable trip.
And he was correct - a BEAUTIFULLY restored hotel. Gorgeous interior. Nice rooms. Breakfast is EXPENSIVE, so eat at the nearby coffee shops. Great location. Staff are nice. We asked for no room clweaning, but they did anyway.
The entrance was so grand. I just stood there to star at the beautiful Cathedral ceilings. I felt I had walked into such elegance. The staff and the baggage handler were super professional. They were so courteous, and one felt so welcome. Im really used to being pampered, and they made me feel that and more. The room was so amazing. I loved the room. It was huge and so nice. I couldn't wait ti jump into the large bed. The master bathroom had a huge tub and separate shower. They has some nice bath salts to use to relax in the luxurious large tub. I loved their jacuzzi and their spa facilities. So nice and zen for sure. I really enjoyed the steam room and the oversized jacuzzi. Perfect to use after A long day of walking. The location was excellent and centrally located to all major sights and shopping. The breakfast buffet was elegant and very tasty. If you are looking for an elegant place to stay in budapest. This is the only Hotel in Budapest that had that real royal feeling. Loved it!…
For small eaters, as my wife and I were, breakfast menu was fine. Given the price of the breakfast, some guests could expect a wider range of items and some day to day changes in menu (particularly the hot dishes, which we found all the same on all 5 mornings). Nevertheless, it was a great hotel in terms of structure, design and décor, among others including staff behaviour.
A beautiful hotel, in a perfect location for seeing all the sights. Great breakfast selection. Excellent service from all of the staff. Beautiful and well equipped room. I wouldn't hesitate to go back there again.
We enjoyed our stay and had a wonderful experience due to the service provided. The staff was helpful from time we checked in through the time we checked out. From calling cabs when needed to simply greeting us as we came and went for the day. The spa service was was excellent. Highly recommend the spa.