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Portoroz

Kempinski Palace Portoroz

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Obala 45, Portoroz 6320 Slovenia
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Traveler (979)
Room & Suite (150)
Dining (77)

About

#1 of 24 hotels in Portoroz
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
A wonderful blend of classic and contemporary, luxurious Kempinski Palace Portorož represents the best-kept secret in Europe and offers high-quality accommodation and impeccable service. Luxury five-star superior hotel enjoys a unique location in the very heart of Portoroz, Slovenia with a fantastic view of the Adriatic Sea. Close to the medieval pearl, the town of Piran and just a short drive from Trieste, Ljubljana and Venice, the hotel is ideally positioned for leisure, business and adventure. The 5-star Superior hotel features 164 Superior and Deluxe rooms, 17 exclusive suites including a luxurious 230 sq m Presidential Suite and two rooftop Laguna Suites with open-air whirlpool baths. All rooms and suites are spacious, superbly furnished in modern or traditional design with a park or a sea view and appointed with air- conditioning, selected toiletries, mini bar, in-room safe, LCD TVs and free wireless internet access.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Poolside bar
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Free internet
Wifi
Internet
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Baggage storage
Concierge
Butler service
Dry cleaning
Laundry service
Ironing service
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
German, Italian
1,451Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
I chose this hotel as my last stay in Slovenia before heading home. I splurged on a room with balcony and ocean view. I saw photos of various rooms when I reserved. I specifically asked for a room where I can see the ocean in bed. I got a room on the highest floor in the "old building". The room was luxurious and there's great ocean view from the balcony. BUT the concrete railing blocks the view. :-( I had to stand by the railing to see the view. It's a bit too hot during the daytime to stand outside. The hotel staff was apologetic. They said only the "new building" wing had see-through railing and rooms in the new wing were higher. I was very disappointed. In addition, the AC didn't work well in the room. It got way too warm for me. I complained but the maintenance never got it fixed during my 3-night stay. The hotel has all the amenities. I enjoyed the massage in the spa. The breakfast spreads were huge. The location was great. Piran is a bus ride away. Hotel staff was very courteous. I'm ducking a star for the blocked ocean view and the AC.
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We stayed at the Kempinski Palace in Potoroz in the off-season during January. The hotel is a beautiful landmark in the beach resort town of Potoroz offering both historic and modern luxury. The hotel is richly decorated with modern amenities, furniture and artwork. The reception and hotel staff are amazingly hospitable and professional; they will set the tone for the rest of your stay. Our room in the newer section of the hotel was one of the best hotel rooms we've ever stayed in. The hotel is walking distance to many shops and restaurants, however most were closed for the season so we spent most of our time relaxing in our room, sipping wine on our balcony overlooking the people walking along the boardwalk, and enjoying the amenities of the luxurious spa of the hotel. The spa and indoor pool areas are top-notch and we never felt that is was too crowded at any time (obviously off-season crowds are much more reasonable). The breakfast buffet was abundant and offered many choices of foods to include made-to-order eggs and coffee. The hotel bar was a perfect place to enjoy a drink or nightcap. (We did not eat at the one upscale hotel restaurant during our stay, and their casual restaurant was closed for the season). The one thing we did have to ask for was a hot water kettle to make tea in our room. We really enjoyed our stay and would definitely recommend the Kempinski Palace Portoroz for anyone looking for a luxurious hotel experience while in Potoroz.
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Response from KIPOW, General Manager at Kempinski Palace Portoroz
Responded 4 weeks ago
Dear Diana, thank you for reviewing our hotel. We are happy to see that you enjoyed our hotel and it is great to read all the positive comments. We are happy to read you liked the location and the peace and calmness and also our breakfast. Thank you once again for your thoughtful feedback and we are looking forward to hosting you again at our wonderful property. Kind regards, Kai Behrens General Manager
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The best hotel in Portorož. A central location. Staff is professional, friendly, helpful, and they act quickly. Beautiful building and impressive architecture. Delicious food in the restaurant. Breakfast is very good. Rooms are spacious, well equipped, and clean. Beds are of high quality. The room service is fast. The gym is small but good. We will definitely come back. We rated Kempinski Portorož four stars and not five. There is some room for improvement. Disappointments: - The internet in our room was awfully slow throughout our visit. I have not had so slow internet in any hotel for over ten years. - The Sunday in the pool and sauna area was a disaster. It was so crowded that we could not get chairs. Saunas were full and people waiting in lines to get in. Not a five-star experience at all. We paid a lot of money to relax and then we could not use what we paid for. There is a bar near the pool but it was closed. There were over 40 people by the pool, about eight people squeezing in one jacuzzi, and the pool was full too. There was only one employee working for the whole sauna and pool area. He was a pool rescue guy, and a receptionist, and floor cleaning guy, all at the same time. He was trying hard to do it all, but guests were upset. You could hear locals (primorski accent) - not guests of the hotel - in the pool and by the pool. We paid lots of money and locals come and occupy the hotel saunas, the pool, and chairs, and we could not get any chairs or sauna space. Unacceptable. Understaffed and poorly managed. - the pool and sauna area was dirty and smelled bad. The toilet seats, floor, and walls were dirty. 24 hours later there was still the same dirt on the toilet chairs, floor, and walls. Nobody cleaned it for 24 hours. There was an awful smell around saunas. - in the Turkish bath, one of the two water outlets is broken - in the gym, one of the two treadmills is out of service
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Response from KIPOW, General Manager at Kempinski Palace Portoroz
Responded Jan 12, 2020
Dear TravelF0rW0rkAndFun, thank you for reviewing our hotel. We are happy to see that you enjoyed our hotel, but we are also thankfull for the constructive comments. Firstly I wanna thank you for all the kind words and comments regarding our beautifull hotel and we are really thankful about the comment regarding our unique and amazing staf. Secondly we would like to aplogise about the negative experience you experienced at our Spa, we are truly sorry that you vacation was not ideal do that issue. I will talk to my team and see where there might be a problem and why the things happend. My sincerest apologise regarding everything that keept you from having an perfect stay and vacation with us. Thank you once again for your thoughtful feedback and we are looking forward to hosting you again at our wonderful property, and we will assure you have a wonderful and better experience. Kind regards, Kai Behrens General Manager
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As usual for Kempinski, this is a top-class facility. Unmatched in Istria. Lavish breakfast in a beautiful Crystal hall. Perfect service 24/7. Comfy king size bed in a room with perfect soundproofing. Pool and sauna areas are small, but if hotel is not crowded it is ok. Overall yet another superb Kempinski experience.
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Response from KIPOW, General Manager at Kempinski Palace Portoroz
Responded Jan 8, 2020
Dear Frankyslav, thank you for this great feedback. It gives me great pleasure to see you enjoyed the stay at our hotel. Thank you about all the kind words, and that you liked our service, our beds and find it as an ideal location for you vacation. Thank you once more and hope to host you in our hotel again soon. Best regards, Kai Behrens General Manager
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Stayed for the second time during Xmas holidays, and just returned from a lovely week here. Perfect location, (the weather was also gorgeus :)), quiet and clean rooms, delicious breakfast & very nice facilities. Speaking about facilities, extremely friendly and enthusiastic staff especially resevalec who always had a smile on his face 👏🏼 If you are going to Portoroz, you should definitely stay here! The restaurant Ribja kantina Santa Lucia down the street is also a great choice, if you are looking for the quality Slovenian seafood and truly amazing service.
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Response from KIPOW, General Manager at Kempinski Palace Portoroz
Responded Jan 8, 2020
Dear Nika, thank you for reviewing our hotel. We are happy to see that you enjoyed our hotel and it is great to read all the positive comments. We are happy to read you enjoyed your holidays with us. We also are excited you liked our breakfast, rooms and of course our wonderful staff. Thank you once again for your thoughtful feedback and we are looking forward to hosting you again at our wonderful property. Kind regards, Kai Behrens General Manager
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PRICE RANGE
$151 - $1,847 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski palace portoroz hotel portoroz
LOCATION
SloveniaSlovenian Littoral RegionPortoroz
NUMBER OF ROOMS
182
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Frequently Asked Questions about Kempinski Palace Portoroz
Which popular attractions are close to Kempinski Palace Portoroz?
Nearby attractions include Portoroz Beach (0.2 miles), Zakladi Slovenije (0.06 miles), and Sodna palača (0.1 miles).
What are some of the property amenities at Kempinski Palace Portoroz?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Kempinski Palace Portoroz?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Kempinski Palace Portoroz?
Yes, parking is available to guests.
What are some restaurants close to Kempinski Palace Portoroz?
Conveniently located restaurants include Kavarna Cacao, Mignon, and Fritolin.
Are there opportunities to exercise at Kempinski Palace Portoroz?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Kempinski Palace Portoroz have an airport shuttle?
Yes, Kempinski Palace Portoroz offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kempinski Palace Portoroz located near the city center?
Yes, it is 0.1 miles away from the center of Portoroz.
Are any cleaning services offered at Kempinski Palace Portoroz?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kempinski Palace Portoroz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kempinski Palace Portoroz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.