Kempinski Palace Portoroz
Obala 45, Portoroz 6320 Slovenia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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$377
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$375
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A note from Kempinski Palace Portoroz
Updated 06/26/20
About
#1 of 24 in Portoroz
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
A wonderful blend of classic and contemporary, luxurious Kempinski Palace Portorož represents the best-kept secret in Europe and offers high-quality accommodation and impeccable service. Luxury five-star superior hotel enjoys a unique location in the very heart of Portoroz, Slovenia with a fantastic view of the Adriatic Sea. Close to the medieval pearl, the town of Piran and just a short drive from Trieste, Ljubljana and Venice, the hotel is ideally positioned for leisure, business and adventure. The 5-star Superior hotel features 164 Superior and Deluxe rooms, 17 exclusive suites including a luxurious 230 sq m Presidential Suite and two rooftop Laguna Suites with open-air whirlpool baths. All rooms and suites are spacious, superbly furnished in modern or traditional design with a park or a sea view and appointed with air- conditioning, selected toiletries, mini bar, in-room safe, LCD TVs and free wireless internet access.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Croatian, German, Italian
Location
Full view
91Great for walkers
Grade: 91 out of 100
31Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
Obala 45, Portoroz 6320 Slovenia
Getting there
Rental CarsSee all Portoroz rental cars
1511Reviews18Q+A100Room tips
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Let's start with an obvious, location of the property is just amazing. Cost of the night is justified by the placement of the hotel alone. Access to beach, lot of amenities, in the middle of Portoroz and to be able to go to all surrounding places that are just minutes away. Alas, the quality of the service is not at the level of the 5 stars. At least not what I was expecting, as services in 5 stars properties are rally high on Adriatic coast these days, and competition is not resting. Dragging my bags to front desk office and not getting a simple smile and offer of help with the bags, is not 5 stars. Rooms are clean a cozy, bed comfortable, but I could not lower the temperature of AC and it was really a hot day. In fact, corridors had more suitable temperature than my room. Breakfast was not on par with the rest of 5 star properties, and it was even questionable was it even adequate for 4 star, as it lack diversity for the property of such magnitude. Staff was somewhat confused and slow, so we had to wait even for simple things, like how to get knife and fork, salt and pepper. Could be a bad day, but it did happened following morning as well. Would I book it again? Only if the location is primary excuse, otherwise I would look for another property.…
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Emina Baltic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded 1 week ago
Dear Vsoletic, I would like to take the time to thank you for such a kind and constructive feedback of your recent stay with us at Kempinski Palace Portorož. It really means a lot to us that you have taken the time to write all of these comments and critiques as this is the only way we are able to learn and improve. I truly hope we will have the opportunity to welcome you back. Yours sincerely, Kai Behrens General Manager
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we really loved our stay, the reception team , the pool life guards and the housekeepers are all extremely friendly and professional. the facilities are of great standard and the location is perfect. the wifi is very slow at certain parts (unfortunetely in our room too), but its OK.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Response from Emina Baltic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded 2 weeks ago
Dear alpinestarsb2021, I would like to thank you so much for this wonderful feedback, it means everything to us. I will make sure to share this among all our employees so that it gives them additional motivation to work hard and keep going for the high season. Looking forward to seeing you again. Yours sincerely, Kai Behrens General Manager
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We visited recently this amazing hotel and we are charmed by it. We got the junior suit, sea view. Every single thing is first class in this hotel and its worth every euro we spend. I would like to mention the ala cart restaurant Sophia where we had a fine dinning, sailors menu which was really a work of art. Also, I have to mention the staff, very professional and polite. I am sure we will come again here. The city of Portoroz is at great location because in a half of our you can be in Italy or Croatia, two beautiful countries who have a lot to offer.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Emina Baltic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded 3 weeks ago
Dear Gina2704, I would like to take the time to thank you so much on behalf of my entire staff team for this kind and thoughtfully written feedback. It means a lot to us that you enjoyed your stay in Portorož and we truly look forward to having you again. Yours sincerely, Kai Behrens General Manager
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Just returned from a 3 night stay for a work conference I organised for 45 people. The hotel is absolutely stunning! It’s in a fabulous location, right on the main strip in Portoroz. Food, drink, facilities & conference staff are all amazing. I’d never been to Slovenia before but I will bring my family to Portoroz (staying at the Kempinski) in due course. The Slovenian people are just so lovely. I want to give a ‘shout out’ to Jovana who looked after my group for 2 evenings, she was very helpful & knowledgable!
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Date of stay: May 2022Trip type: Traveled
Location
Service
Helpful
Response from Sanela Mihaic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded May 21, 2022
Dear Mr. Rob, Thank you very much for taking the time sharing the feedback of yours and group recent stay with us. We are very honoured and proud to read that you had a very enjoyable stay and enjoyed all our services and highly appreciated the care of our employees especially Jovana which left unremarkable print in your memories. Thank you very much again in advance and are looking forward to welcoming you back to Portorož in the near future. With best regards, Kai Behrens General Manager
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+1
We booked a “Grand Deluxe Room Sea View” for 4 nights at Kempinski Palace Portorož, checking-in on April 8th. This property is simply a stunning landmark of traditional fashionable riviera luxury. We arrived in the early afternoon by car still a bit mesmerized by having just visited the Škocjan Caves which were on our route from Ljubljana to Portorož but our astonishment was just about to further increase when upon check-in we learned about being upgraded to Suite 120. The Suite, located at the left corner on the first floor of the old wing was breathtaking. Huge, with a full-sized apartment-like living room, a large bathroom, a large bedroom, a second restroom and a private balcony facing the sea. We settled in this opulent comfort with enormous pride and pleasure as we felt “at home” while exploring the coast from the near town of Piran, to the Sečovlje Saltworks and down to the Roman Amphitheater of Pula in Croatia, approx. 100 km away. Our experience at Kempinski Palace was virtually perfect. The kindness of the Concierge and of all staff, the quality of the food and service at Fleur de Sel restaurant, the SPA services (pool and treatments) and the support in getting our transportation organized while staying in Portorož, so many many thanks to everybody who has contributed to our memorable stay. I’ll as usual will conclude with a gourmet note adding about two additional local restaurants I’d recommend: “COB” (located on Letoviška pot 1a, just two minutes taxi from the hotel) and “Stara Gostilna” (located in Savudrijska ulica 2 in the near town of Piran, 15 min taxi from the hotel). Both unforgettable, highly enjoyable experiences.…
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from Kempinski Palace Portoroz, General Manager at Kempinski Palace Portoroz
Responded Apr 15, 2022
Dear Sekok, What a wonderful review! I would like to take the time to personally thank you on behalf of our entire team for such a kind and positive feedback of your recent stay with us. Reviews like this mean a lot to us and it gives us additional motivation to do our job the best we know how. I truly hope we will have the opportunity to welcome you back at our property here in the heart of Portorož very soon. Yours sincerely, Kai Behrens General Manager
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The strongest impression is the friendly staff, from the first to the last ready to welcome you warmly. Everything else is at the expected level. The hotel is well-positioned from the point of view of visiting the most important surrounding destinations in Slovenia, Italy and Croatia.
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Sanela Mihaic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded Nov 22, 2021
Dear Mr. Marko, I would like to take the opportunity and thank you for your positive comment posted on Tripadvisor regarding our employees which will be shared among the team. Our location does really offer the possibility of exploring. We are looking forward to welcome you soon again in our property. Yours sincerely, Kai Behrens General Manager
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The Palace has a grand old facade and a modern glass extension, which work well together. The hotel immediately strikes you as a Kempinski. Very well presented, very professional and attentive service. Our room was very comfortable, the only item missing was tea or coffee making facilities, which was a shame. The balcony was lovely, with a view over the sea. The breakfast was fine, not up to the usual Kepinski standard, but that was due to Covid restrictions. Also there was no bar facility. None of the bars were open, which we learned was due to staff shortages. Again a shame, but understandable. Also only one restaurant was open, again a shame, given it was the price you'd expect to pay for a Kepinski, but sadly without many of the facilities. It is though the place to stay in Portoroz.…
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
Response from Sanela Mihaic, Guest Services / Front Office at Kempinski Palace Portoroz
Responded Nov 7, 2021
Dear Foxyfoxholes, I would like to take the time to personally thank you for taking the time to write this very kind but also informative and constructive feedback of your recent stay with us. I am very pleased to read that you noticed some of the beautiful details about our historical property. We love it just as much as you do. However I also appreciate you sharing your critiques and recommendations as that is the only way we are able to improve our services. I guarantee you I will forward your comments to the head of the department so that we can work towards some changes and solutions. Looking forward to having you again in Portorož. Yours sincerely, Kai Behrens General Manager
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Our room was nicely appointed and had views of the sea. Dining options were limited given the main restaurant was closed most of the time. A good and extensive buffet breakfast was available although the service (for beverages) some days could be very slow. We had half board, with dinner taken in Fleur de Sel restaurant. This was from a special menu which had relatively limited choice, although the a la carte menu was itself also relatively limited (with different burgers). The standard of the food was good and the restaurant staff were generally very helpful. We also had lunch at Forma Viva bar and the food there was also fine. The pool area was quite busy, although we always managed to find a lounger. The hotels has a dedicated ‘beach’ where you can get towels and bottled water, and it was also possible to order food and drinks. We had a few minor issues which we relayed back to reception. Overall a good stay if not quite up to the Kempinski standard we’ve experience elsewhere.…
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Date of stay: August 2021
1 Helpful vote
Helpful
Response from Kempinski Palace Portoroz, General Manager at Kempinski Palace Portoroz
Responded Oct 25, 2021
Dear DavJo12, Let me take this opportunity to thank you for sharing this kind and very informative feedback with us. It means a lot to me and my entire team because it allows us to see what we are doing right and what we could improve in the future. Regarding the restaurants, our main restaurant is Fleur de Sel and it is open every day from 12:00 until 23:00 and that is why half boards are normally hosted there. I will make sure to handover your recommendations and critiquest to our F&B manager so that they are informed. I thank you in advance for your contribution and I hope we will have the opportunity to host you again at our beautiful property here on the Adriatic coast. Yours sincerely, Kai Behrens General Manager
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Really disappointed. Horrible place. The restaurant was closed for both nights of my stay. I was promised a booking. Also poor service at the bar. The sauna and spa had no towels. Aircon in room not working. Asked them to fix it multiple times without success. This hotel is overpriced and quite horrible.
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Date of stay: September 2021Trip type: Traveled
Room Tip: Stay in Piran rather
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1 Helpful vote
Helpful
Response from Kempinski Palace Portoroz, General Manager at Kempinski Palace Portoroz
Responded Oct 1, 2021
Dear DaniellaE, I would like to personally thank you for taking the time to write such informative feedback of your recent stay with us. I am truly sorry that you had such an unpleasant experience in our hotel. I can assure you that all of your comments will be carefully noted and this is something we will work on so it does not happen again. Hopefully we have the opportunity to host you again at our beautiful property and we improve the impression of us and our service. Yours sincerely, Kai Behrens General Manager
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When you stay here,you could be quite sure,you will have a great stay. Some will certainly wait for more, because of the réputation of this hotel through out Slovenia I have to admit, i m one of those. Service could be improved, everywhere ( beach, turndown, restaurant...) ! It depends with who you deal with. Service IS not the same, depending of staff you have in front of you. A great stay ,sure , but not enough to be sure to come back again without to compare with hôtel in the neighborhood including savrudja in croatia for example. A Spécial mention to the manager of the hôtel, who classy deals with a problem encountered during my stay . He is very reliable and I really appreciate to speak with him about what happens. Even though I was really disappointed with what happened. Also spécial mention for Christine at the breakfast and Luka at the beach. Both real ray of sunshine !…
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Kempinski Palace Portoroz, General Manager at Kempinski Palace Portoroz
Responded Sep 6, 2021
Dear Parisangers, Thank you for posting your comment on TripAdvisor. We were very happy to read your positive and constructive review which will for sure help us to improve in some mentioned areas. I was delighted to meet you and to receive the feedback directly from you which is really highly appreciated. Be assured that mentioned employees will be informed. Thank you once again for your thoughtful feedback and i hope to host you again at our wonderful property. Yours sincerely, Kai Behrens General Manager
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PRICE RANGE
$284 - $443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski palace portoroz hotel portoroz
LOCATION
SloveniaSlovenian Littoral RegionPortoroz
NUMBER OF ROOMS
182
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Claim Your Listing Frequently Asked Questions about Kempinski Palace Portoroz
Which popular attractions are close to Kempinski Palace Portoroz?
Nearby attractions include Portoroz Beach (0.2 miles), Sodna palača (0.1 miles), and Casino Riviera (0.2 miles).
What are some of the property amenities at Kempinski Palace Portoroz?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
What food & drink options are available at Kempinski Palace Portoroz?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Kempinski Palace Portoroz?
Yes, valet parking is available to guests.
What are some restaurants close to Kempinski Palace Portoroz?
Conveniently located restaurants include Kavarna Cacao, COB, and Fritolin.
Are there opportunities to exercise at Kempinski Palace Portoroz?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Kempinski Palace Portoroz have airport transportation?
Yes, Kempinski Palace Portoroz offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kempinski Palace Portoroz located near the city center?
Yes, it is 0.1 miles away from the center of Portoroz.
Are any cleaning services offered at Kempinski Palace Portoroz?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Kempinski Palace Portoroz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Kempinski Palace Portoroz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.