Your average stay, nothing more. The hostel is located quite centrally to major landmarks, about 30min walk to the old town. It’s a very old building so don’t expect any luxury, and when you’re coming in winter time make sure you bring warm PJ’s. During check in we were told that each key comes with a 20zl deposit, I gave the receptionist 50zl expecting to get the rest back. When I asked for it she told me with an attitude that ‘that’s not how it works mr’, and that whatever I give her gets put in the deposit box which I will get back at checkout.
The reservation application is very unintuitive. I clicked 2 days, but it only booked me for 1 night. I tried to rebook, but the staff was also not very helpful. The bed was very uncomfortable and the wifi connection was very bad.
I wish I could leave a good review. Unfortunately I cannot really. I do wanna start off by saying that the female receptionist was truly lovely. There have been a number of things however that make it impossible for me to leave a good review. Firstly, they decided to change the code you need to get back into the building after 11pm, but they didn’t change it on the keys. They also forgot to change it on the paper on the inside of the door in the rooms. They just give you a piece of paper when you check in, which I didn’t realize had a different code on it than the one on my key. So I was stuck outside at 11.30 or so. I rung reception, but no one was there. I’d booked this hostel cause on Hostelworld it says there is 24 hour reception. Also when I tried calling them using the phone number on google maps, no one picked up. Secondly, I asked if they could wash my clothes in the evening. The Ukrainian guy who works behind reception told me that was possible and that it would be ready the same evening at about 10.45 pm. When I got there, it turned out the wash wasn’t ready yet, so he asked me if I wanted to pick it up the next day. I told him that was ok. The next day I picked up my wash, only to find out it’s still wet. So the other guy who was working that day put it into the bag while he must have felt that it was still wet and decided nonetheless to proceed putting it into my bag. Then the third point is even more ridiculous in my opinion. I was staying in the most expensive (4 bed) dorm, but it didn’t have a bathroom in it. As we were having drinks at one of the bars that looks out over the hostel, my friend told me that when he stayed at the hostel a few days before he stayed in the dorm one floor below mine - and that that one did have a bathroom in it and that he even paid less for it. So the next day I asked the receptionist if that room was still available. I even asked for that specific room. He told me that was a private room, even though my friend had stayed in it a few nights before. I told him I would be checking out instead. Then he told my friend the same thing, but my friend told him that that was obviously not true as he had stayed in that dorm himself a few nights before. Then he had to basically confess that what he said had been a lie. Then he came up to me and told me that I could stay in that room after all. I told him I was gonna stick to my plan to check out, as honestly, this guy was getting on my nerve. He had clearly been lying to me, he obviously hadn’t cared about my wet wash a few days before and generally his attitude was anything but what you’d expect from a receptionist. Then to add insult to injury he refused to let me store my bags in the storage area, claiming that it was only for current guests and not for former guests. Obviously this is ridiculous. I’ve stayed at hundreds of hostels in my life and the very room serves to store the baggage of former guests. I also had previously stored baggage in that very room as I’d checked out. In my country this kind of rude behavior is fireable behavior for a receptionist. I typically don’t like to be responsible for someone’s getting fired, but with this guy I couldn’t care less if he lost his job. And the reason I’m saying this isn’t just because of these incidents. Ironically, my friend told me he had the very same thing where his whole service attitude got on his nerve. I’d already felt that he would always make me wait when I would walk up to him at reception, that he would attend to other (often polish speaking) guests while I was in line before them, and my friend noticed that he was talking to people on his own cellphone (which, unless it’s someone from the hostel or an absolute emergency, is obviously unacceptable). And on top of that, he speaks poor English. So overall, the girl I dealt with was wonderful (apparently there are two, my friend told me, but the one I dealt with was truly great - five stars for her). The cleaner also seems like a nice woman. The other guy (the Ukrainian guy) wasn’t great, but he seemed to be trying to be somewhat service minded in his own particular way. One last thing I wanna say: fortunately, I wasn’t in Warsaw on a business visit. If I would have been, this would have been a terrible place to stay. Not in the least cause you want a hostel to be a place where you can relax. You don’t want to stay at a place where the receptionist stresses you out.…
We only stayed one night. The location is perfect. The staff is nice and helpful. We just didn't like that our private room had a tiny bathroom. It was so tiny that only one of us could fit in. The rest is great. Our room and bathroom were perfectly clean and we had a good internet connection.
Efficient employees, clean rooms. Lockers are free and you dont need to bring your own padlock. The mixed 4 room dormitories are a bit small but well equipped and with balcony. The area is very central with tramway nearby and many bars and supermarket around.
one of the best hostel i have ever stayed. clean, new and light rooms and common area. clean bathrooms and bad linen. situated in the very center which is very interesting to explore as well as old town
I chose this hostel because there are a lot of vegan restaurants nearby with great variety and quality food. I had a really pleasant stay here. The hostel is quiet as it’s on the fourth floor and it’s small so you get to know people really quickly. All the common areas are really clean especially the bathrooms. The staff are really polite and helpful and will have a chat with you. The only downside are the beds - the mattresses are really soft and the beds are not that sturdy. There is also no lift for people that might need one. However if you can cope with the latter you’re going to have a great stay. It’s one of the few hostels I have really chilled out in.
Location and the services were great.The most important thing was the behaviour of personnels and how helpful and friendly they were.special thanks to Julie who was very helpful,patient and kind. Best
Overall I had a good experience staying in this hostel. The staff was very nice, friendly and informative. The bed was clean and comfortable. Rooms are pretty clean, lockers are spacious, bathrooms are SPARKLING CLEAN! The kitchen is well equipped. The only negative side of my time in ChillOut was having a couple of horribly inconsiderate roommates, who, when arrived at 3AM, most probably after partying, woke up literally everyone else in the room by slamming the door, a very noisy undressing, their phone noises, etc... Whoever reading this review, please, when staying in any hostel in a room with other people, don't act disrespectful and try to be considerate. Somebody might be having a very important examination the next day, and desperately needs as much rest as possible. Somebody else might be sick, or might be having difficulties falling asleep... Just try to put yourself in their place. You would as well appreciate a peaceful calm sleep. But as for the hostel itself, I do recommend a stay here.…
Great place, easy location and a short $1 usd bus ride from the airport. And cool staff. Karol was nice to answer all of my questions in english and was a down to earth dude. Easy walking distance to all public transportation so I could venture into Poland. Will stay here again for sure.