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Cheaper
Average
Higher
About
5.0
#3 of 155 hotels in Warsaw
Location
4.9
Rooms
4.8
Value
4.6
Cleanliness
4.9
Service
4.7
Sleep Quality
4.9
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
More than 160 years since its 19th century heyday, Hotel Europejski as Raffles Europejski Warsaw takes its place once again at the heart of Poland’s proud capital city. It’s a hotel full of stories. A building with soul. A place that has stayed in hearts and memories, even as the shape and fortunes of the city around it have changed. The feeling is welcoming and intimate – a real home from home. Service is personal and thoughtful, with care in every detail. Here every guest feels understood, valued and connected, both to the hotel and the city. References to Warsaw echo throughout the interior, celebrating the building, its history and its place in the world. Here the artistic identity of Poland is reflected and championed; the traditions of the past are reinvented in the spirit of understated modern luxury. Here is the restoration of a cherished icon, a place where stories – both old and new – are told.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Krakowskie Przedmiescie 13, Warsaw 00-071 Poland
Name/address in local language
Raffles Europejski Warsaw
397 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled near Old Town Warsaw, Raffles Europejski Warsaw is celebrated for its prime location, providing guests with easy access to the city's attractions without the hustle of crowds. The hotel's service is frequently lauded for its professionalism and friendliness, though it's not without occasional lapses. Luxurious amenities, including sumptuous rooms and a praised breakfast, contribute to the hotel's appeal, despite some feedback on buffet variety.
Cleanliness and the hotel's art-infused luxurious atmosphere are consistently highlighted by guests. While some have noted discrepancies with reservation benefits, many find the overall experience to be worth the investment.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Opulent
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The hard product continues to impress. This time the pool had finally opened and it is a great addition to the spa; it is housed in a room with low ceilings and has an almost cave like quality to it with lots of different areas with various water features such as waterfalls as well as a separate jacuzzi area on a slightly lower level. This is a pool to lounge in rather than swim lengths although there is a jet stream should you be so inclined.
Despite this being our third stay here they don't seem to have made enough notes on file for room preference and once again we ended up changing room. None of the rooms here are bad per se, so it is of course personal taste, but at a property that is aiming to operate at the highest level, it is remembering details like this for repeat guests that make all the difference. That said, we eventually ended up in a very comfortable room. Also, even though the hotel was at a very low occupancy rate they made no attempt to upgrade us which is a little odd especially given at a Sofitel (their lower tier sister brand) the week before we'd received a triple upgrade! The front desk need to put some more thought into the finer points of guest experience.
Housekeeping continues to be a weak area. There are little patches here and there in the bedroom that are not being regularly cleaned. I am not sure if it is because housekeeping are not being given enough time to prepare rooms or if their supervisor doesn't have the requisite attention to detail or a combination of the two, but they need to step things up in this area. If they carry on in their current state then in just a few years' time the hotel will be looking tired far too early. A world class property needs to be world class in all areas and good housekeeping is fundamental.
The food and beverage offering continues to evolve in a very positive way and we enjoyed Lourse's sweet treats as well as a wonderful Sunday lunch in the grill (see separate reviews). What is nice to see is that non-residents are taking afternoon tea and having drinks in the bar so that the hotel - even though it is at low occupancy - still has a lively atmosphere in the public areas.
All in all it is a beautiful property that offers an exceptionally high quality hard product. With a few tweaks here and there on the softer aspects it will truly be a world class hotel.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RafflesEuropejski, Guest Relations Manager at Raffles Europejski Warsaw
Responded Mar 2, 2020
Dear IntlTraveller21stc, Thank you for your time giving us your valuable insights and writing this review after your recent visit at Raffles Europejski Warsaw. Your opinion is extremely important to us, thanks to which we can improve our service. We are pleased to hear that you liked the hotel, restaurant and spa areas and continiue coming back to us and it is wonderful to hear that you have enjoyed all your F&B experiences with us. We apologize for all the inconvenience that you experienced during your arrival and housekeeping services. Your comments have been forwarded to the appropriate departments and i will make sure you will not exeprience such inconviniences during your next visit in Warsaw. Thank you one morw time for the amazing detailed review and we are looking forward welcoming you back in Raffles Europejski Warsaw. Best Regards, Alisa Martyanova Guest Relations Supervisor
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The Raffles is perfectly located, right at the beginning of the Old Town. The building is from the 1800's and it has been lovingly restored by Raffles. It is like a contemporary art museum, with Polish art everywhere. The service is truly wonderful. Everyone knew my name and would follow up on my many, many asks and make sure I was comfortable. The rooms are very spacious and beautiful, and all tubs pay tribute to the Palace of Culture and Science, the most famous skyscraper in the city. I loved the experience.
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Date of stay: September 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raffles Europejski Warsaw, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Oct 9, 2021
Dear Nitza, thank you for taking the time to post such a great review. Your compliments of the staff and how well they looked after you throughout your stay are wonderful and greatly appreciated. For me personally, it was a great pleasure to have an art tour with you :) Thank you for the wonderful and detailed description of our hotel as well as its surroundings. I hope your next stop on the European tour - Vilnius and Trakai was as great as you wished for. It will be a true pleasure to have you as our guest in the future. With kindest regards, Katarzyna Bluszcz, Raffles Service Supervisor
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Just come back from a long weekend here, Warsaw is definitely worth a visit and this hotel is a must! We had a junior suite which was exceptional in design, luxurious quality and the bed is so comfy that I wish I could have the same at home. I contacted the hotel before we arrived as it was my husbands 50th and they very kindly provided a lovely card and bottle of champagne in the room free. We only had lunch at the hotel once, a chicken ceaser salad but that was great and spent most evenings in the bar after we came back from eating and drinks for a five star are very reasonable. I would say the bar in hotel gets very busy, we were fine but the staff did turn several people away as there were no tables. Hotel staff were very friendly, the concierge arranged for a tour to Treblinka and they tour guide they supplied was so knowledgeable I would highly recommend it. Definitely would return to this hotel if we come back to Warsaw, probably one of the best hotels I have stayed in for a city break.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RafflesEuropejski, Guest Relations Manager at Raffles Europejski Warsaw
Responded Feb 4, 2020
Dear Binfield55, Warm Greetings from Warsaw! What a joy it was to read your review! We were thrilled to welcome you during your visit and your special occasion and we thank you for taking the time to post such gracious rating and recommendation. We genuinely value and appreciate it! We are delighted to hear of your exceptional experience and will ensure your kind comments are shared with our colleagues. We hope to welcome you back soon for one more stay full of long lasting memories. Best Regards, Alisa Martyanova Guest Relations Supervisor
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The hotel is in a good location, close to everything. The hotel is just magnificent; the hotel facilities, the rooms, and the hotel interior are all world class. All staff provide you with the highest level of service, you feel so taken care of. The breakfast was high quality, delicious and very comprehensive.
We had issues with strange working air conditioning in our room which we pointed out first the next day, and the staff emphasized that we should have made the complaint during the night because as they said, “they are there for us”, so we got upgraded to a junior suite and could sleep well the second night.
One day we had lunch in the Europejski Grill restaurant, the food was fantastic but unfortunately the service was poor, not at Raffles level. We ordered a bottle of sparkling water; they poured some water in our glasses and then took the bottle away and never came back and asked if we wanted more even when we sat there with empty glasses.
The drinks in the Long Bar were excellent.
We will definitely stay here again when we have the opportunity!
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Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Aug 12, 2021
Dear Resande1976 Thank you for sharing experience from your recent stay with us. Receiving such positive feedback is extremely rewarding as every day we do our utmost to provide our guests the highest quality of product and service. Your kind compliments regarding accommodation, atmosphere, decor, and facilities are truly appreciated. I am pleased that our team surrounded you with great care during inconveniences. It will be my pleasure to share your thoughts with everyone involved with your stay. At the same time, I am disappointed that your lunch experience fell short of expectations. Rest assured that I have contacted our food and beverage management immediately after receiving your review, in order to prevent future occurrences. Thank you for highlighting the areas that need our focus on improvement. We truly hope to be able to welcome you back for another great stay with us. Should you require any further assistance, I remain at your disposal. Wishing you a great day Bartosz Marynicz Head Butler
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I was very happy with the hotel in many ways. The staff are excellent and the rooms are fitted to a very high standard and the location is great, making it easy to walk to many of Warsaw's attractions. The spa is also very nice though I didn't have much time to enjoy it as I was on a business trip. The restaurant and bar are also of a very high standard. My only comment would be that a more casual dining option would be great to have. And a few more options on the room service menu would also be referable. But overall it's a great place to stay.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raffles Europejski Warsaw, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Nov 3, 2021
Dear Dreamer319932, thank you for taking the time to share a glowing review following your stay at Raffles Europejski Warsaw! We are delighted to hear of your exceptional experience and will ensure your kind comments are shared with our colleagues with great pride. Thank you for choosing Raffles Europejski Warsaw and we hope to have the pleasure of welcoming you back again in the near future! Sincerely, Katarzyna Bluszcz, Raffles Service Supervisor
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We stayed for three nights and it was a beautiful hotel. Each room ( although a bit small in size) is beautifully decorated and the bathrooms with heated floors were of extremely high standard. The breakfast is ale cart but of very good quality. A tour of the hotel is a must and provided by the hotel on request. Will love to revisit. Location is perfect on the Main Street of old town of Warsaw
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raffles Europejski Warsaw, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Feb 2, 2022
Dear SameerAdhikari, what a joy it was to read your review. We are delighted to hear you enjoyed every aspect of your stay. We are also thrilled to hear we are your hotel of choice in Warsaw. Please come back soon, we'd love to have you again! With kindest regards, Katarzyna Bluszcz, Raffles Service Supervisor
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Overall this is a fantastic hotel with mostly excellent staff. However, the issue at this property is that they absolutely do not honor the details and inclusivities of a given reservation. The front dest staff also directly lies and only comes around when their lies are pointed out and contradicted with proof. My reservation was made through Fine Hotels and Resorts and the hotel refused to honor most of the benefits that were included as part of the booking. No mention was made of FHR benefits at check in. They refused a room upgrade even though 6 higher category rooms were available at check in during my stay. After pointing that out, most members of the staff proceed to lie to me directly about lack of availability, and the hotel being booked to capacity, which was clearly not the case. Eventually after much hassle I was given an "upgraded" handicap accessible room, which came with it's own slew of issues, such as alarms being set off and security having to come to the room. The breakfast provided was delicious, and buffet spread, although lacking many options, was tasty and sufficient. However the wait staff was inattentive, even having to be reprimanded by a supervisor in front of me for failing to clear dishes. The biggest issue during the stay was when I returned to my room the following morning post breakfast, I received a call from the reception asking why I'm still there and when I would be leaving. Upon reminding the receptionist that my stay includes a GUARANTEED 4 p.m.check out, I was informed that they would NOT be honoring that and that I need to vacate the room because they are booked to capacity. After politely pointing out that the 4 p.m. checkout is a GUARANTEE of a FHR reservation, I was informed that it is the manger's decision and I have to leave. My door keys were disabled. I was denied speaking to the manager in person even though I was informed that he would be available. Overall what should have been a very pleasant and relaxing stay at a property that has all the potential to deliver that, fell completely short. Being forced out of my room was completely unacceptable and left feeling unwelcome, stressed and humiliated.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Hotel does NOT honor guaranteed reservation benefits or FHR benefits, such as guaranteed 4 p.m....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed for 5 nights and the hotel is gorgeous. My room was exceptional with luxurious bathroom and fresh exciting decor. The staff in reception, pastry area, housekeeping concierge , spa and restaurant were all exceptional Thé breakfast is delicious with warm plates when your hot food is brought as well Thé spa is an urban paradise with a swimming pool that’s like a massive multifaceted hydro pool and treatments are wonderful The whole design of the spa is superior and spotless Bar has artisanal cocktails and fun atmosphere Perfect location Need I stay more …..
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is just beautiful. The rooms are amazing and the beds are huge and so comfortable. The service from concierge, doorman, receptionists and crew were outstanding.
One thing that stood out: I was out buying flowers to my wife while she was having a massage in the spa. When I came back, they noticed I had flowers and told me that they could put them in water and a vase to bring it to my room. I wanted to surprise my wife with the flowers so they told me they would come up in a few minutes.
Back in the room I was starting to get a little inpatient as my wife was back from the spa and I had no flowers. It had gone almost 30 minutes and I was about to call the concierge when they finally rang the doorbell. Not only did they bring my flowers, but they had made a second beautiful bouquet of flowers AND they had arranged an amazing cake to surprise us. I was very impressed.
Even without the above mentioned surprise from the hotel, it still would have gotten a 10 out of 10.
It has been a pleasure and we will definitely be back.
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Review collected in partnership with raffles.com
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reception warsaw, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Aug 2, 2020
Dear 358fahmie, Thank you for taking the time to leave a comment after your recent stay at Raffles Europejski Warsaw. Please, forgive us for giving you a thrill :) Fortunately, everything ended well and we met your expectations. This was the most important thing to us. It will be a great joy for us to be able to host you again, we hope in the near future. Best regards and see you soon! Katarzyna Bluszcz, Butler Coordinator
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Great place to stay. Rooms are spacious. Staff is attentive. However promised to honor early check-in and that didn't happen. Also housekeeping is kind of missing, you don't see them in the hallways if you just need simple stuff (water change towels only) and it is time consuming for them to come and attend to you. More visibility and presence in the hallways would be appreciated. Car parking is right outside and always found a spot open; you can pay the street parking for the entire day, free on weekends. Spa is great with separate men and women saunas and common pool. Great cafe in the hotel with delicious cakes.
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip:Park car outside, no need for indoor garage. Rooms over the courtyard are more quiet, but you can...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raffles Europejski Warsaw, Guest Services / Front Office at Raffles Europejski Warsaw
Responded Nov 21, 2023
Dear C6740DYdn, We would like to thank you, for your review following your recent stay at Raffles Europejski Warsaw. We are happy to learn that you had an enjoyable stay with us. We have also taken good note of your constructive comments in regards to Housekeeping service. I would like to apologise for the disappointment you experienced. We welcome all guest feedback as it allows us the opportunity to more closely monitor our services. We really hope to welcome you back very soon for another moment in our Raffles Europejski Warsaw Best regards Marta Sielska Guest Relations Coordinator
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1. In our Suite A/C was not blowing onto the bed
2. Room and all grounds are spotlessly clean
3. Breakfast is very good (I would still say nearby-located Sofitel has better one as I wrote in my review) and there were no issues with amount of fresh Orange juice when we stayed
4. Yes, we were recognized as Accor members. We didn't receive upgrade as actually for our Stay as Platinum member i used one of my Suite Night Upgrades (privilege starting only from Platinum) so we already did have a Suite :)
The indoor swimming pool has opened. It is located in the Raffles Spa on the -1 level of the hotel and is complimentary for hotel guests to use during their stay.
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