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Vienna House Andel's Lodz

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ul. Ogrodowa 17, Lodz 91-065 Poland
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Traveler (1341)
Room & Suite (201)
Dining (102)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Vienna House Andel's Lodz
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 46 in Lodz
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.4
Vienna House Andel’s Lodz is the first 4 star hotel in Lodz with 278 rooms and suites, perfect conference environment, superbly located on the grounds of the Manufaktura. andel’s Lodz will have its home seat in a former textile mill, carefully renovated under strict adherence to the guidelines of historic building preservation.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Rooftop pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Polish
1286Reviews7Q+A100Room tips
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FFM9 wrote a review Yesterday
Berlin, Germany739 contributions305 helpful votes
Once upon a time, this was an exemplar hotel, and by far the best in town, in particular in term of service. It has unfortunately sleeped away in the last 4 years, and what was the must stay at hotel, is now only the shadow of this massive former text mill, itself the glory of Lodz 100 years ago. Room are still larger by an standard, building is magnificent, but during my stay in mid May 2022, the once excellent ground floor restaurant was shut close, the tables at breakfast where taking ages to be cleaned, so you had to do it yourself if you wanted to seat without waiting 10mns (this is what it took them to clean the table next to mine), food is averagely good, the buffet still offers a high variety, quality is OK, not spectacular. The bed rooms are still massive by any standard, still fresh and clean 15 years after its opening, thr architecture goegeous, but service is a let down, when i came back to my room at 18h00 it wasn't cleaned since the morning, the same happened to me during my last stay there pre Corona outbreak. Luckily it wasn't midnight when I came back. Additionally, I discovered that they don't change linenes daily, but only every 2nd day, not what you can expcet in a 4*. This is a cheap trick to save 1$ on the cleaning cost, usually such hotels offer you the option they don't impose it on you like here. After complaining to the head of reception, this was the 2nd time it was happening, they sent a platter of cakes and latter called me to excuse themselves. This is appreciated and professional, but could be totally avoided, by ensuring that all rooms be cleaned during the day. If you make abstraction of the weak house keeping & breakfast service, it is a good hotel for 1 night if it is cheaper than Puro across the street, or the HI on Pietrokowska. The main pro in this one is the roof top pool and the huge room size, which can make it a great combination even for weekend stays, if you can forgive them all the service gaps. So Lodz has now probably better serviced 4 * hotels, just without a pool.
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Date of stay: May 2022Trip type: Traveled
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Kasia_India wrote a review Jan 2022
Pune District, India32 contributions18 helpful votes
Good place to stay - because of good localisation, atmosphere and design... Just different from nearby Hiltons, Marriots etc.... Great breakfast offer - including local products - which is a very plus. Minus - staff engagement (asking twice for towels replacement is not good - as rooms are cleaned on demand - not sure why - COVID excusion?) and lack of iron at room - which should be a standard. Anyway we back there....
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Date of stay: January 2022Trip type: Traveled
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Feb 11, 2022
Dear Guest, dear Kasia_India, Thank you very much for your stay at Vienna House Andel's Łódź and your valuable feedback. It is a pleasure for us to read your nice opinion about our building, location and wide variety of breakfast. Ironing set we deliver to the room on Guests' request. It is also possible to use the ironing room. In fact, at this moment room service is done only on request due to pandemic of Covid-19. Certainly we will also take into account your comments about staff. We will conduct additional trainings for our employees regarding to communication and reaction on time. Dear Guest, thank you for your review, which definitely helps to improve our service. We would be glad to welcome you for following nice stay at our property, hopefully with the best service from our side. Sincerely yours, Anna Olszynska & Vienna House Andel's Team
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trotamundos0881 wrote a review Aug 2021
Vienna, Virginia9 contributions11 helpful votes
Our three night stay at this hotel was a complete disappointment on every level, with the staff seemingly uninterested or incapable of providing any sort of service (probably both). Among the many failures we encountered during our stay were the following: 1. Rude receptionist at the spa area who refused to allow us to see the pool area while wearing our clothes. Apparently, you have to be changed into full swimming attire even to view the pool! 2. Completely absent service at the much touted sky bar, which left us waiting 20 minutes without anyone taking our drink order. We left, as did another couple who also did not receive any service. Inexplicably, there was plenty of staff in the lobby bar, although when we tried to order a drink, they cheerfully informed us that they had just closed and we should go to the sky bar. 3. Rude and disinterested night clerk, who informed us that no manager was on duty when we complained about the sky bar, and that we should try again at 6 am the next morning. After we insisted, she had the manager on duty call us, but only after plenty of eye rolls to let us know how inconvenient that was. The manager on duty did call, but only a half hearted apology (his words were “it happens”), and he promised to look into the matter and email me the next morning. Unsurprisingly, no email ever came. 4. When we called the night receptionist to ask for extra pillows, she informed us it was too late, and we should try again the next day. This was a first in a supposed four star hotel. 5. The room was not serviced during our entire stay. Ostensibly this was because of COVID, but more likely just a convenient cost cutting measure. This meant we had to phone reception every time we needed supplies, and then wait a long time for them to be delivered. We have received daily service at many other hotels in Poland recently, so there is no excuse. 6. The front desk is not well staffed and does not answer the phone in the morning, as it is swamped with guest checkouts and we only saw one person on duty. But during the afternoon, when no guests are waiting, there are plenty of staff members standing around and chatting. I could go on, but I think that’s enough. The bottom line is that this hotel is definitely not ready for prime time. Do yourself a favor and book across the street at the Puro Hotel. Due to the many failures listed above, we resorted to using the bar at the Puro, and always were met with very friendly service, which was in definite contrast to our own more expensive hotel.
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Date of stay: August 2021Trip type: Traveled
1 Helpful vote
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Marcin2707 wrote a review Jun 2021
Windhoek, Namibia238 contributions75 helpful votes
Post factory, historical building with modern chic and elegance. Specious rooms with good quality of amenities. There is a pool in the hotel and nice rooftop bar with outdoor terrace. The Manufactura shopping mall is just next door and main street with bars and restaurants is also very near by hotel. Very friendly staff and fantastic service. I couldn’t ask for more!
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Date of stay: May 2021Trip type: Traveled
Room Tip: Top floors are the best!
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1 Helpful vote
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Jacek S wrote a review Mar 2021
Krabi Province, Thailand32 contributions35 helpful votes
Fantastic place to spend a weekend in Łódź. Hotel in an old factory building, with "soul". Big open spaces, big apartmetns, perfect location in city center. Majority of city attraction just a walk away.
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: Rooms on upper floor has nice view on Manfactura mall.
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1 Helpful vote
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Response from Anna Olszyńska, Dyrektor generalny at Vienna House Andel's Lodz
Responded Mar 31, 2021
Dear Guest, dear Jacek, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and appreciated our location, spaces, apartments and spirit of our hotel - former factory of Israel Poznański. We hope to see you again very soon. Sincerely, Anna Olszynska & Vienna House Andel's Team
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HePe C wrote a review Sep 2020
Berlin, Germany60 contributions28 helpful votes
Whenever I have been in this hotel I experienced very supporting staff, high level accommodation and great food. Even in this strange period with the coroan pandemic this hotel was able to keep the level in all sections. Personally I love to have a drink in the bar, the breakfast is always a dream and swimming in the pool above the roofs of Manufaktura is absolutely amazing.
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Date of stay: September 2020Trip type: Traveled
1 Helpful vote
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Sep 30, 2020
Dear HePeCon, thank you very much for an excellent review of our hotel. We are glad that you are satisfied with your stay and we hope to see you again soon! :). Best regards, Anna Olszyńska & Vienna House Andel's Team.
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tassieBerlin wrote a review Sep 2020
berlin194 contributions125 helpful votes
Interesting modern architecture. The hotel is centrally located and only minutes walk away from a large shopping complex and the famous shopping street of Lodz with on-site parking (at a fee). The room was rather narrow and the interior design was not quite thought through for the guest. It was most difficult to use the complimentary tea and coffee making facilities, which were packed into a cupboard right next to the bed. The milk-glass between the bathroom and the bedroom meant that the whole bed was flooded with light, when the bathroom was used at night, waking the other person. Nevertheless, it was clean and comfortable for one night. The breakfast buffet was large and appetising. The staff were friendly and helpful. The spa area was open, but we didn't visit it. Apparently the view from the swimming pool is not to be missed.....
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Date of stay: September 2020
Value
Cleanliness
Service
2 Helpful votes
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Sep 30, 2020
Dear tassieBerlin, thank you very much for an excellent review of our hotel. We are glad that you are satisfied with your stay and we hope to see you again soon! :). Best regards, Anna Olszyńska & Vienna House Andel's Team.
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A A wrote a review Jun 2020
1003 contributions151 helpful votes
Great apartment, really big with two bathrooms. Very quiet and beautifully located near by Manufaktura with walking distance to Piotrowska street. Fantastic breakfast, helpful service, nice drink bar... I would expect a bit better furnitures standard. That’s the only thing I spotted as criticism.
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Date of stay: June 2020Trip type: Traveled
1 Helpful vote
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Jun 21, 2020
Dear Rafał, thank you very much for an excellent review of our hotel. We are glad that you are satisfied with your stay and we hope to see you again soon! :). Best regards, Anna Olszyńska & Vienna House Andel's Team.
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DanielZl wrote a review Feb 2020
Tel Aviv, Israel226 contributions89 helpful votes
Andel’s was simply amazing. Only good stuff to say. Beautiful and special hotel, in an old factory, full of small details that make the stay even better. Great service. Great location. Next to a Nice complex of restaurant and shopping (picture)
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Jun 21, 2020
Drogi Panie Danielu, serdecznie dziękujemy za pobyt w naszym hotelu a także za poświęcenie swojego czasu na napisanie opinii. Cieszymy się, że Pana odczucia po pobycie we Vienna House Andel's Łódź są pozytywne. Jeszcze raz dziękujemy i serdecznie zachęcamy do kolejnych odwiedzin naszego hotelu. Z wyrazami szacunku, Anna Olszyńska & Vienna House Andel's Team.
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Andre F wrote a review Feb 2020
Oslo, Norway29 contributions13 helpful votes
+1
Fantastic, really spacious hotel with great design elements all over the place - and probably the biggest (and one of the nicest) hotel room I have ever had (there vary in size of course, depending the category, but even the smaller ones are big). Food & service is just fine, only the check-out always takes quite some time for unclear reasons. Location is also great with quite some restaurants in the other industrial buildings around it, and a shopping centre. City centre is also not far away.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from Anna Olszyńska, General Manager at Vienna House Andel's Lodz
Responded Jun 21, 2020
Dear AndreF733, thank you very much for an excellent review of our hotel. We are glad that you are satisfied with your stay and we hope to see you again soon! :). Greetings, Anna Olszyńska & Vienna House Andel's Team.
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PRICE RANGE
$84 - $144 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
andel's Hotel Lodz
LOCATION
PolandCentral PolandLodz ProvinceLodz
NUMBER OF ROOMS
278
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Frequently Asked Questions about Vienna House Andel's Lodz
Which popular attractions are close to Vienna House Andel's Lodz?
Nearby attractions include Manufaktura (0.09 miles), Muzeum Miasta Łodzi – Pałac Izraela Poznańskiego (0.1 miles), and Muzeum Sztuki MS1 (0.1 miles).
What are some of the property amenities at Vienna House Andel's Lodz?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Vienna House Andel's Lodz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Vienna House Andel's Lodz?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Vienna House Andel's Lodz?
Yes, parking is available to guests.
What are some restaurants close to Vienna House Andel's Lodz?
Conveniently located restaurants include Anatewka - Manufaktura, Whiskey in the Jar, and Bawełna.
Are there opportunities to exercise at Vienna House Andel's Lodz?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Vienna House Andel's Lodz have airport transportation?
Yes, Vienna House Andel's Lodz offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Vienna House Andel's Lodz?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Vienna House Andel's Lodz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Vienna House Andel's Lodz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.