Stayed at that hotel with my extended family few days ago. We had dinner together, food was amazing and hotel stuff extremely attentive. After that we spent evening in their awesome spa. Next day breakfast was also very impressive. Rarely have chance to encounter such a quality stay. Overall 10 out of 10.
My booking did not include breakfast, so I bought it seperately for 60 pln. After dinner I decided to cancel my breakfast so I informed the reception. The receptionist informed me that she had no authority to reimburse my payment, so I had to repeat my request the morning after to the person in charge. She told me no reimbursement was allowed because they had „reserved my breakfast” ( a buffet breakfast!) and „they had already registered my payment” (!). A really poor attitude for a supposed 5 stars. Moreover my room (307) was a refurbishment of a space under the roof, whose windows could not even be kept open (and one could not be opened at all: instead of repairing it, they put a printed information that it is broken). Absolutely not confortable for somebody taller than 1,60 m: the mirror in the open bathroom was so low I couldn’t see my own face and I almost bumped my head when I tried to get out of the sink (no shower). Location ugly in the middle of nowhere, near a tramway terminal, quite far from the center. Parking place also paid, 40 pln, unguarded and outdoor. A sorry excuse for a 5 stars.…
It was hard for me to find food at breakfast. I’m vegetarian and gluten-free. Your hotel has a lot of people from Asia, you can add rice to the menu. Ordinary potatoes for breakfast and rice will increase the loyalty of visitors to your hotel. In the shower there were labels from skin care cream, but the tubes themselves were gone. I saw this for the first time.
Hotel is nice, well equipped. Unfortunately heating doesn´t work at all. In the summer good choice. Breakfast very good choice and quality of products. Room above kitchen too noisy due to ventilation from kitchen, turned off in midnight
Very nice a quite place to stay, wonderfull hotel with nice people. We had a lot of pleasure during our stay. Great breakfast english style, very good and very nice restaurant. We will surely come back in your hotel in our next travel to Wroclaw.
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