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Hotel SPA Dr Irena Eris Polanica Zdroj

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Debowa 19 b, Polanica Zdroj 57-320 Poland
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Traveler (369)
Dining (70)
Pool & Beach (37)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 16 hotels in Polanica Zdroj
Location
Cleanliness
Service
Value
Travelers' Choice
Our hotel, the first five-star establishment located in the surrounding area of the beautiful Polanica-Zdroj resort, ensures the perfect wellness setting to relax in. We guarantee a comfortable stay in excellent rooms and suites fitted with all the necessary amenities. The Hotel is a new dimension of luxury. On six floors, we have prepared exclusive attractions which are there to serve just one purpose - relax and pleasure for our Guests. Head to the Spa Centre for some relaxing time in the water and make sure not to miss its saunas, Jacuzzis and swimming pools, including an excellent swimming pool on the top floor terrace. Dr Irena Eris Skin Care Institute offers a wide range of care and beauty treatments, as well as massages and aesthetic medicine procedures. We are also proud to invite you to enjoy a panoply of health-boosting physical activities, children's leisure time activities, excellent cuisine and the pub. All this with the wellness and satisfaction of our Guests in mind.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Badminton
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Indoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Bicycles available
Bowling
Game room
Hiking
Squash
Tennis court
Aerobics
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Mosquito net
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Air purifier
Bathrobes
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, German, Polish

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
31Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
642Reviews1Q+A15Room tips
Traveler rating
  • 553
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  • 6
  • 2
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Popular mentions
Adriana wrote a review Dec 2020
Wroclaw, Poland1 contribution
The simply unbelievable care of guests, the hotel service at a very high level, in fact, the wishes expressed in the mind are fulfilled before they are given. The staff of the hotel cosmetics institute top level, a beautiful swimming pool and SPA, cleanliness is simply shocking, location of the facility in the resort and the heart of the Kłodzko Valley in a private forest. All services provided in the hotel are provided with great care for the comfort of guests. We are simply delighted! We visot it for the first time, certainly not the last. Anyone who wants to spend a day, two or a few in luxury and comfort should come here. The price of a hotel night is not low, but I think people live to enjoy such places. I am proud that we have this facility in Poland! Adriana
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Hotel Spa Dr Irena Eris Polanica Zdrój Kaczmarski, General Manager at Hotel SPA Dr Irena Eris Polanica Zdroj
Responded Dec 6, 2020
Dear Adriana, thank you for your review and for sharing your recent experience at our Hotel Spa Dr Irena Eris Polanica Zdrój. We are so grateful to you for taking the time to write such a fabulous review. Your lovely comments mean the world and will be shared with the rest of the team. We are happy to hear that you had a wonderfull stay with us, and thank you for all you nice reviews regardings our staff, cosmetic Institute, swimming pool SPA area and cleanliness. We hope, that we will have another opportunity to welcome you back soon! With kind regards, Mariusz Kaczmarski General Hotel Manager
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MarthaOh wrote a review Oct 2020
Shanghai, China206 contributions49 helpful votes
+1
In the woods, beautifully located, a hidden gem with mesmerizing swimming pool, a place for your mind to slowly dilute into a relaxing mode.This is how I perceive the Hotel. Andy Warhol once said: „You need to let the little things that would ordinarily bore you suddenly thrill you.” And from water for tea prepared right next to the kettle (so that I didn't have to go to the bathroom and fill the kettle) to very attentive, warm, welcoming and kind Marta - the evening waitress, that looked after us during two dinners. The Dr Irena Eris Hotel SPA Polanica Zdrój is totally the place to find peace and harmony, to recharge - it is truly an oasis of calm. Perfectly maintained and clean hotel! Whether you are with your children or grandparents - it is a place that connects generations. What will definitely stay in my heart is the fact that guests are actively engaged in co-creating this place.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Hotel Spa Dr Irena Eris Polanica Zdrój Kaczmarski, General Manager at Hotel SPA Dr Irena Eris Polanica Zdroj
Responded Oct 5, 2020
Dear marta0h thank you for your review and for sharing your recent experience at our Hotel Spa Dr Irena Eris Polanica Zdrój. We are happy to hear that you had a wonderfull stay with us, and thank you for all you nice reviews regardings our SPA, service at restaurant, rooms with all service need. Nothing makes us happy as much as a fully satisfied guest after overnight stay. We hope, that we will have another opportunity to welcome you back soon! With kind regards, Mariusz Kaczmarski General Hotel Manager
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espinozr wrote a review Aug 2020
Ho Chi Minh City, Vietnam67 contributions14 helpful votes
The hotel is beautiful, surrounded by the forest and very close to Polanica’s centre. We spent a week in the hotel, and we really enjoyed. The hotel is sparkling clean, and the decoration is tasteful. Personnel is quite attentive, and polite. The swimming pool area is excellent with a combination of a pool + several Jacuzzis. We had the half board option which included a meal at the Art Deco restaurant. In general, the food was excellent. During the full week, we tried most of the menu and everything was tasty, and very refined. One major negative point (which was really frustrating at times), was that the service at the restaurant was extremely slow. It took a long time to get the starters, and then another long time to get the mains, and deserts. The service in general was a little bit of hit and miss. One night I had to request napkins 3 times before we finally got them, other night I had to request coffee 3 times, one time during breakfast I waited +30 min for an omelette, and the next day, they just didn’t serve us at all. The waiter apologised profusely, but in general we expected a better service for a fine dining restaurant. Room service was also a bit inconsistent. Some days, they would fold the sofa bed, some others they did not. Some days they would not replenish the shower gel, or just put 1 or 2 small bottles which were not enough for 3 people. The first day we opened the soap bar, and it was not replaced until at least 4 or 5 days later. One final comment is that most (all?) of the guests were Polish. During a full week, I did not see/hear anyone speaking other language than polish, which was a bit surprising. This was obviously not a problem. However, I got the feeling that the foreigners like me are very rare, therefore the level of English of most of the personnel was poor. Outside reception and a couple of waiters at the restaurant, it was very difficult to communicate with the personnel of the hotel. In general, we enjoyed our stay, but I think they could do more to improve service both at the restaurant and room service.
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Date of stay: August 2020
Value
Rooms
Service
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Response from Hotel Spa Dr Irena Eris Polanica Zdrój Kaczmarski, Dyrektor generalny at Hotel SPA Dr Irena Eris Polanica Zdroj
Responded Aug 31, 2020
Dear Guest, Thank you for having your time to write an opinion after your stay in our Hotel. We are very glad that you admired the location which follows our vision – luxury close to nature. We take a lot of care about the details and service as well. Nowadays we are having a new young employees in the Restaurant that are willing to learn and explore the meanders of hospitality. We take a lot of effort to train them as best as we can, however mistakes happen. Thank you for sharing your very important observations with us – we can take a lesson from them and pass them forward. If you did not have any occasion to meet the Housekeeping lady during your room services, please remember you may also pass on your wishes to the Reception directly and we will follow them to make your stay as much comfortable as possible. We are really sorry that we did not meet with your epectacions. Most of our Guests are Polish in fact, as this year many of them decided to spend their holidays in Poland. Moreover, we are having many foreigners too. We are looking forward to see you soon! Best Regards, Mariusz Kaczmarski General Manager
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David P wrote a review Jun 2020
Gosport, United Kingdom4 contributions
This was a very special weekend mini break which by far exceeded our expectations. We enjoyed the very high standards offered in all the facilities. This definitely added to the excellent service of the staff in every segment of the hotel.
Every member with whom we came in contact was attentive, warm, kind and professional this included receptionists, bar/restaurant, room service and the spa facility staff who all went beyond the call of duty with regard customer care.
I just wanted Trip advisor to know how much we valued the Hotels effort. We really did appreciate everything that the management and staff did for us. Everything worked perfectly even though you knew the staff had a lot of extra health and safety regulations to deal with during Covid 19
We will definitely recommend this hotel to our friends, colleagues and family, and I’m sure we’ll be back.
Thank you very much again for such exceptional service, it was greatly appreciated. Well Done “Team Dr Irena Eris” 6*
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip: No Tip all rooms are equally luxurious
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Response from M_Kaczmarski_DH, Dyrektor generalny at Hotel SPA Dr Irena Eris Polanica Zdroj
Responded Jun 8, 2020
Dear David P Many thanks for taking the time to write a review following your recent stay with us here at Hotel SPA Dr Irena Eris Polanica Zdrój. I am delighted to hear you had a Fabulous stay here at Hotel SPA Dr Irena Eris Polanica Zdrój and that you found the Staff to be Friendly and enjoyed our high standards of all the facilities. I will be sure to pass on your kind comments regarding the Hotel SPA Dr Irena Eris Polanica Zdrój Staff and you review at our weekly meeting. It is always lovely to receive such positive feedback about the Team and Hotel facilities at Hotel SPA Dr Irena Eris Polanica Zdrój during this new COVID19 regulations. Once again many thanks for your lovely review and we look forward to welcoming you back to Hotel SPA Dr Irena Eris Polanica Zdrój for a return visit. Kind Regards, Mariusz Kaczmarski General Hotel Manager
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Kirsten Aa. wrote a review Mar 2020
Gentofte, Denmark114 contributions39 helpful votes
I visited Irena Eris SPA hotel on a business trip including business meetings at the hotel. It’s an excellent SPA hotel - nice large room, very clean and well kept SPA, delicious food and a short walking distance to the village. As a conference hotel the projector in the meeting room and hook up to video were not top notch, but help was close by. Out of meetings it was a great combination with SPA and open for treatments.
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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Response from M_Kaczmarski_DH, Dyrektor generalny at Hotel SPA Dr Irena Eris Polanica Zdroj
Responded Mar 27, 2020
Dear Guest, thank you for your review and for sharing your recent experience at our Hotel Spa Dr Irena Eris Polanica Zdrój. We are happy to hear that you had a excellent stay with us, nevertheless we are disappointed to hear that we did not entirely meet your expectations regarding conference equipment. We hope, that we will have another opportunity to welcome you back soon! With kind regards, Mariusz Kaczmarski General Hotel Manager
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PRICE RANGE
$181 - $239 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvincePolanica Zdroj
NUMBER OF ROOMS
85
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Frequently Asked Questions about Hotel SPA Dr Irena Eris Polanica Zdroj
Which popular attractions are close to Hotel SPA Dr Irena Eris Polanica Zdroj?
Nearby attractions include Park Zdrojowy (0.3 miles), Chess Park (0.3 miles), and Wielka Pieniawa - Water Spring (0.4 miles).
What are some of the property amenities at Hotel SPA Dr Irena Eris Polanica Zdroj?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel SPA Dr Irena Eris Polanica Zdroj?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Hotel SPA Dr Irena Eris Polanica Zdroj?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel SPA Dr Irena Eris Polanica Zdroj?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel SPA Dr Irena Eris Polanica Zdroj?
Conveniently located restaurants include Décompresja, La Nonna, and Polskie Smaki.
Are there opportunities to exercise at Hotel SPA Dr Irena Eris Polanica Zdroj?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel SPA Dr Irena Eris Polanica Zdroj have an airport shuttle?
Yes, Hotel SPA Dr Irena Eris Polanica Zdroj offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel SPA Dr Irena Eris Polanica Zdroj located near the city center?
Yes, it is 0.8 miles away from the center of Polanica Zdroj.
Are any cleaning services offered at Hotel SPA Dr Irena Eris Polanica Zdroj?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel SPA Dr Irena Eris Polanica Zdroj offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.