Green Mountain Hotel & Apartments
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About
#8 of 242 hotels in Karpacz
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.4
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Sauna
Bar / lounge
Bicycle rental
Bicycles available
Children's playground
Paid private parking on-site
Parking garage
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Kid-friendly buffet
Kids' meals
Hiking
Ski rentals
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
German, Polish
Location
Ul. Sarnia 21, Karpacz 58-540 Poland
Name/address in local language
Green Mountain Hotel & Apartments
134 Restaurants
within 5 miles
289Reviews0Q+A5Room tips
Reviews
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We were here for 5 nights and had quite an enjoyable stay with a very nice room with a balcony and a Sniezka mountain view. The location on the outskirts of town had the advantage of being close to some of the main walking trails but the disadvantage of no easy access into town. The Hotel is extremely family orientated (Atleast this time of year) which is a bit problematical as there is only one bar and two restaurants which is not enough for an establishment of this size. The existing bar and restaurants also lack much ambience. The facilities are stretched and while good, the two breakfast sittings were extremely busy. When we opted for a la carte in the evening the menu was very limited and just designated tables in the main buffet restaurant with near zero ambience. The Italian is not a lot better and is basically a big cafeteria. What this hotel desperately needs is two or three bars including something like a roof bar/restaurant which takes advantage of its wonderful position and is preferably child free. The lack of this kind of facility or a proper a la carte restaurant ( apart from the Italian) lets this hotel down. We found ourselves having to go out of the Hotel every evening as there were such limited options within the Hotel, much to our disappointment. Although a nice Hotel it is plainly not 5 star for many reasons. Incidentally we noted there was no hand cream provided in the rooms and the existing toiletries were not replenished unless specifically requested. We found ourselves having to go out in the evening as there was very little to keep us there in one bar or restaurant usually over-run with children. We hope management read these reviews and takes them as constructive feedback because the Hotel is good but could be so much better.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a mountain view. Be prepared for a very family orientated Hotel experience at least in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
To reiterate what some of the previous reviewers have noted, this is definitely not a 5* hotel, neither by international nor Polish measures. I’d rate it maybe as a strong 3* / weak 4*. Where I think this hotel falls short of most is in customer service. Pros: - The location is in a pleasant secluded area, right next to the starting point of a popular hiking trail up to the Sniezka hill. - Breakfast buffet had a decent selection for a continental breakfast. Due to overcrowding, they split breakfast into two slots and you have to tell them which once you’ll be taking in advance. Cons: - I stayed in the two-story suite. While the room was clean, the quality of furniture and interior design seemed Ibis-style cheap (comparing it to what I would have expected at a supposedly 5* hotel). The king size bed was pretty comfortable, though. - Housekeeping service did not replace toiletries even once during a three-night stay. I believe they also did not replenish the two complimentary water bottles. - Room service never took my calls, despite attempts to reach them several times. - They host live shows for children in the main lobby which was always very loud and crowded. In general, the hotel seems to cater primarily to families with young children, so be aware if you don’t fit into this demographic. - Similarly, room sound insulation is not that great. I was woken up by sounds of children sprinting through the hallways. - At check-in they give you a little piece of paper that you can apparently exchange for a towel at their pool. When I was leaving on the last day, I simply left this sheet of paper in the room. Upon check-out, I was harassed by the clerk who demanded that I return it to them. I told him it’s been left in the room, and instead of simply acknowledging this as a fact and having somebody collect it later, he threatened to charge me with a PLN 100 penalty for having lost it, or else demanded I bring it to him. I was never informed about the urgency of having to return a little piece of paper they give you at check-in along with the hotel keys and other brochures; neither did I ever consent to secure it with a cash deposit / penalty (apparently, it says so in fine print on the card). Also, is it really wise to threaten your guests with cash penalties when they tell you they don’t have the towel card on them but, instead, it’s been left in the room? Is the default assumption you’re there to steal a pool towel when you’re paying PLN 900 a night? I later spoke with the hotel manager who confirmed this is indeed their approach, so the issue is systematic. I found this situation very problematic, both from a customer service and honest dealing perspective. Seems to me this is how the hotel makes extra income, by charging guests for lost towel cards. - Same clerk at first requested I pay triple what my bill really was (without showing me the bill). When I made him check, he walked it back and presented me with the actual bill.…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We had a wonderful stay at the Green Mountain hotel recently. Room was a great size for 2 adults and a cot. Delicious buffet breakfast with prosecco if you wanted! Close-by to the town, although a big hill if walking back!! Very easy access for mountain walks, straight out the back of the hotel we joined the path to walk up to Snezka! Local italian restaurant did great pizzas for our first night. Lovely indoor and outdoor swimming complex with a play area for children! We felt very relaxed after our 3 day stay, could have stayed for much longer! Thank you Green Mountain!
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Date of stay: June 2023
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A great place to relax, both with family and a group of friends. Rooms nice, cool soundproofed, maintained to a high standard, with a very comfortable bed. Bathroom clean. Rich, varied breakfasts, ideal even for the most demanding ones. Live music in the lobby lots of attractions and a nice pool area. You can list for a long time, but it's best to experience it yourself ;-) I recommend it. picky guy ;-)
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was super great staying, the personal very helpful and excellent activities and food! We had a tiny issue with the heating but a technician came super fast and fixed it quickly, the buffet was vary and a lot of food and drinks, easy to go to city center.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel itself is at pretty good level - nice staff, tasty food (breakfast and dinner buffet was rich and has great quality). Location is also key factor here, in the woods just next to national park trails. On the top of that you can relax in the nice wellness area with pools, saunas and spa plus possibility to use outdoor pool when weather allows. The solely weak point we spotted was that mattress was not comfy enough, I have seen in in couple of other reviews and confirm that it should be better in a 5* hotel. Anyway I am recommending this place, fresh air, excellent location, good services combined with friendly staff and tasty food.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Green Mountain Hotel, Guest Services / Front Office at Green Mountain Hotel & Apartments
Responded Jun 20, 2022
Ladies and Gentlemen, Thank you for leaving your opinion. We are glad that you are satisfied with your stay in our hotel. Please come back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, restaurant and apartment. But I definitely would NOT consider it as a 5 star hotel. Here is why: - when checking - in, receptionists could be more helpful and inform us about the possibilities we have. What restaurants we can use, how long is pool open etc. - also staff (sadly also receptionists) had very poor English. 5 star workers should have the ability of speaking at least English. - my request to get more toilet paper on the room was not heard. I asked twice. Very inconvenient - There was just a white wine in box in the lobby bar. Which is not very acceptable for 5 star hotel, is it? - Very weak Wi-Fi in apartment nr. 19. - Men and women changing rooms in wellness were together, which was confusing and weird for everyone. You could have used "locker rooms", but there was not enough of them, for that amount of people. So that's I would not consider this hotel as 5 star. Despite the location it was very average stay. But here are some PLUSES: - Even though staff was not able to speak much English, they were very nice and we got more towels and bathing robes, when requested. -Excelent food! -Very spacious apartments.…
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Apartment number 19. had a forest view with a view on our parking lot. Poor Wi-Fi.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Green Mountain Hotel, Guest Services / Front Office at Green Mountain Hotel & Apartments
Responded Jun 20, 2022
Ladies and Gentlemen, Thank you for leaving your opinion. We are sorry that we did not meet your requirements for rest in our hotel. We apologize for any inconvenience you may have encountered during your stay. All comments were forwarded to the appropriate department in order to improve the quality of our services. We hope that despite these situations, we will be able to host you again in our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything in Green Mountain was perfect and beyond our expectations. We had a room in apartment number 8 away from the main building and had a nice view of the forest, the room was very spacious, modern and clean. We only had 2 toilet paper rolls for our 3 day stay and there was no room service, no fresh towels every day or cleaning but that was not a problem for us but it might be for someone else. The food was so delicious, we had buffet breakfast and dinner and there were lots to choose from, desserts were a cherry on top. What really surprised us was how empty the wellness and spa were! The temperature of the water in the pools was very warm which we loved and we got fresh towels and bathrobes as we walked in, there are also lockers so if you're not staying in the main building and have to walk the distance to the wellness in the cold, it's no problem to leave your shoes and jackets/coats in the changing room. The wellness and saunas were just excellent and relaxing. There was a little problem with communication as the staff doesn't speak very good English but they try their best to understand Czech. We loved our stay and are planning on returning. I can definitely recommend this hotel!…
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Green Mountain Hotel, Guest Services / Front Office at Green Mountain Hotel & Apartments
Responded Mar 21, 2022
Ladies and gentlemen, Thank you for leaving your opinion. We are glad that you are satisfied with your stay at our hotel, location, food, swimming pools, service We hope to be able to host you again in our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything perfect, I recommend everyone. Excellent restaurant, great service, very nice pesonel, friendly place for families with children and pets. But the facility also creates opportunities for intimate stay for couples.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Green Mountain Hotel, Guest Services / Front Office at Green Mountain Hotel & Apartments
Responded Nov 23, 2021
Dear Agnieszka. Thank you for leaving your opinion. We are glad that you are satisfied with your stay in our hotel. Please come back! Bartosz Pech- Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i would like to recommend this hotel for very delicious food (bufet and also a la carte restaurant), nice apartment (private sauna in the apartment) and very beautiful nature around the hotel. On the other side, I don't understand, why I have to pay extra for parking?? Insufficient number of staff and in wellness, we did not get a sheet, only towel. I think, it's not 5* hotel.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Green Mountain Hotel, Guest Services / Front Office at Green Mountain Hotel & Apartments
Responded Nov 5, 2021
Ladies and gentlemen, Thank you for leaving your opinion. We are glad that you are satisfied with the catering services and our location. Please come back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$97 - $162 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvinceKarpacz
NUMBER OF ROOMS
137
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Frequently Asked Questions about Green Mountain Hotel & Apartments
Which popular attractions are close to Green Mountain Hotel & Apartments?
Nearby attractions include Park Miniatur Zabytkow Dolnego Slaska (3.8 miles), Sniezka (2.3 miles), and Snezka (2.3 miles).
What are some of the property amenities at Green Mountain Hotel & Apartments?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Green Mountain Hotel & Apartments?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Green Mountain Hotel & Apartments?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Green Mountain Hotel & Apartments?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Green Mountain Hotel & Apartments?
Conveniently located restaurants include Chata Karkonoska, Restauracja-Pizzeria Oro Cavallo, and Restauracja U Petiego.
Are there opportunities to exercise at Green Mountain Hotel & Apartments?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Green Mountain Hotel & Apartments located near the city center?
Yes, it is 0.9 miles away from the center of Karpacz.
Are pets allowed at Green Mountain Hotel & Apartments?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Green Mountain Hotel & Apartments offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Green Mountain Hotel & Apartments?
The staff speaks multiple languages, including German and Polish.