Mercure Jelenia Gora
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About
#2 of 18 hotels in Jelenia Gora
Location
4.0
Cleanliness
4.2
Service
4.1
Value
3.9
Located in Jelenia Gora, close to the border to the Czech Republic and Germany, at the foot of the picturesque Karkonosze mountains. Good starting point for sightseeing and skiing. 188 modern rooms, restaurant, terrace, meeting rooms, parking, indoor swimming pool, sauna.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Babysitting
Street parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Skiing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Housekeeping
Room service
Safe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Russian, German, Polish
Location
46Car recommended
Grade: 46 out of 100
34Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
410Reviews1Q+A10Room tips
Reviews
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Most Recent
The hotel was beautiful decorated threw out so posh the swimming pool and sauna where a bonus.. Our room was clean bed so comfy every thing we needed for a week stay I loved it food was great the staff amazing hope to come to Poland again with the family soon great hotel hope to come again soon
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My stay at this hotel was arranged by KCM clinic nearby, 3 nights pre-surgery and 6 nights post-surgery, on a B&B basis. The hotel is a larger building set in good grounds. The rooms are comfortable, airy, with single or queen/twin beds, with usual ‘extras’ such as TV, coffee making facilities, hair drier, and so on. The wheelchair-accessible room has an en-suite wet-room, but sadly no drawers/shelves to put clothes in, nor a comfortable arm chair to sit in. It is part of the Accor group (which includes Ibis in UK and is of an equivalent standard), and B&B prices are very reasonable. Large, open reception, bar and restaurant, Leisure area on the floor below, lifts to all rooms. Most ‘front’ and restaurant staff spoke some English or German. Two things stood out significantly: Quality of food in the restaurant, and the Staff. Restaurant meals were absolutely delicious. The menu is a little limited but it ensured that food was freshly cooked, served and tasted delightful, without exception. Portions were large, and the cost of courses was most reasonable, excellent value for money. No point in going elsewhere! It has been a long time since I have had such excellent service from hotel Staff. Without exception, they were professional, caring and accommodating, and made me feel welcome and ‘at home’. I had a couple of problems with ‘technology’, but the Staff in reception and restaurant couldn’t do more to help. At buffet breakfast I was immediately waited on without a second thought (post surgery disability and on crutches). They truly are a wonderful team, and a superb credit to the hotel and everyone. I can’t thank them enough. This hotel will be my first port of call when I return next year. They are a very hard act to beat on the value-for-money stakes, so why shop around! …
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I wasn’t expecting much in a chain hotel in a small Polish town but it was clean, quiet & close to town. I found the restaurant & housekeeping staff friendlier than reception. Plenty of parking outside.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Positive: plenty of room for parking; nice lounge; recreational area with swimming pool and two saunas; quiet bedroom with blackout curtains Negative: expensive breakfast; one sauna was out of order and the other one was cold; the bedroom didn't have an air conditioner and a ventilation
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel has been great the staff are a credit to you. Breakfast manager so nice and cheerful on a morning. The nighttime restaurant staff lovely and helpful and a big shout out to Jacob on reception who helped my partner and I change our flight tickets thank you so much
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
I stayed in Mercure Hotel for 4 days. I loved the room, the interior was very fresh and contemporary. Room was quiet, with the view on to the allotments. Lots of space, free safe, kettle, mugs, coffee & tea bags. Didn’t use restaurant much, but ordered pumpkin soup once and it was lovely. Very clean place. Recommend.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Perfect hotel to see the city. I stayed in a superior room - nice modern design, big bathroom and a lot of storage space. Staff is very friendly, informative and professional. Will stay hier again ! !
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Loud elevator, 3 nights without sleep. No possibility to change the room. Old furniture in apartment. No cleaning service. No understanding for our situation. Compensation was 1 dinner with tourist group and loyality points enough for less that half night.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I am so glad I came to this hotel the 3-star and priced accordingly. But I felt it was a 5-star service the staff here we're incredible very helpful very friendly I'm very understanding to my situation. The rooms are spotless and big the food was totally adequate. It was not any one person here who made the trip for me it was a combined effort I will be back soon to get my second hip replaced and I will look forward to staying here I kind of think you enough. David
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Date of stay: December 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
Room Tip: 419 was very adequate the most affordable room and a good big room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were really impressed with the staff here. They are very accommodating and even let us have a late check out on our room. We had a superior room which was very nice and modern with comfy bed. Wifi was very good and we was able to stream UK tv and movies well on our iPhones. Breakfast was absolutely amazing, really lovely food and fantastic selection. The staff spoke quite good English so were able to answer any queries we had and were really nice towards us. The pool and sauna is also good to relax. And the location is good, a ten minute walk into the town of jelenia gora and a supermarket a five min walk down the road.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$49 - $57 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvinceJelenia Gora
NUMBER OF ROOMS
188
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Frequently Asked Questions about Mercure Jelenia Gora
Which popular attractions are close to Mercure Jelenia Gora?
Nearby attractions include Church of the Holy Cross (0.7 miles), Giant Mountains Museum (0.4 miles), and Timegates - Bramy Czasu (0.3 miles).
What are some of the property amenities at Mercure Jelenia Gora?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Mercure Jelenia Gora?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Mercure Jelenia Gora?
Yes, paid private parking on-site and street parking are available to guests.
What are some restaurants close to Mercure Jelenia Gora?
Conveniently located restaurants include Cytrynowy Pieprz, Pierogarnia, and Cukiernia Bristolka T.R.Surowiak s.c..
Are there opportunities to exercise at Mercure Jelenia Gora?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Mercure Jelenia Gora located near the city center?
Yes, it is 0.6 miles away from the center of Jelenia Gora.
Are any cleaning services offered at Mercure Jelenia Gora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Jelenia Gora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Jelenia Gora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Jelenia Gora?
The staff speaks multiple languages, including English, German, Russian, and Polish.