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Mercure Jelenia Gora

ul. Sudecka 63, Jelenia Gora 58-500 Poland
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Traveler (145)
Room & Suite (36)
Pool & Beach (17)
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.


#2 of 17 hotels in Jelenia Gora
Located in Jelenia Gora, close to the border to the Czech Republic and Germany, at the foot of the picturesque Karkonosze mountains. Good starting point for sightseeing and skiing. 188 modern rooms, restaurant, terrace, meeting rooms, parking, indoor swimming pool, sauna.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Street parking
Indoor pool
Heated pool
Breakfast buffet
Breakfast in the room
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor fireplace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Room service
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Russian, German, Polish
391Reviews1Q+A10Room tips
Traveler rating
  • 93
  • 164
  • 97
  • 24
  • 13
Time of year
Traveler type
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Popular mentions
Big D wrote a review Dec 2020
Julianstown, Ireland3 contributions3 helpful votes
I am so glad I came to this hotel the 3-star and priced accordingly. But I felt it was a 5-star service the staff here we're incredible very helpful very friendly I'm very understanding to my situation. The rooms are spotless and big the food was totally adequate. It was not any one person here who made the trip for me it was a combined effort I will be back soon to get my second hip replaced and I will look forward to staying here I kind of think you enough. David
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Date of stay: December 2020
Trip type: Traveled on business
Room Tip: 419 was very adequate the most affordable room and a good big room
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katielamb83 wrote a review Sep 2020
Margate, United Kingdom59 contributions63 helpful votes
We were really impressed with the staff here. They are very accommodating and even let us have a late check out on our room. We had a superior room which was very nice and modern with comfy bed. Wifi was very good and we was able to stream UK tv and movies well on our iPhones. Breakfast was absolutely amazing, really lovely food and fantastic selection. The staff spoke quite good English so were able to answer any queries we had and were really nice towards us. The pool and sauna is also good to relax. And the location is good, a ten minute walk into the town of jelenia gora and a supermarket a five min walk down the road.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Ewa_Z wrote a review Aug 2020
Warsaw26 contributions8 helpful votes
The hotel is 10 minutes walk from downtown Jelenia Góra, in a nice, green neighbourhood. The staff are extremely helpful - from the ladies at the reception and their Kierownik boss, through house keeping and restaurant staff. At the back of the hotel there is a cake shop with the best ”drozdżówka” pastry we have had in years (try blueberry if you have a chance, typical and tasty Polish treat). We will go back!
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Date of stay: July 2020Trip type: Traveled as a couple
Gosia_S1972 wrote a review Jul 2020
Warsaw, Poland90 contributions59 helpful votes
As we planned our journey late there was no much choice. We booked Mercure Jelenia Góra. I saw in some reviews information that the hotel was renovated. Our room and probably the whole floor was NOT. And it is high time to help this hotel to forget communist time and design. I have to however admit that breakfast was good. Except for coffee, which was awful.
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Date of stay: July 2020Trip type: Traveled as a couple
2 Helpful votes
52_hotels_in_2012 wrote a review Mar 2020
Rome, Italy68 contributions94 helpful votes
Pros: - Location: (Walking) Giant Mountains Museum (9mins), St. Erasmus and St. Pancras Basilica (16mins), Church of the Holy Cross (17mins). - Bathroom amenities: Liquid soap, combined shampoo/body wash, tissues, shoe horn, low quality hairdryer (bring your own). - Complimentary bottles of water each day. - Free in-room WiFi (but with fairly slow speeds, approx. 7Mbps). Cons: - We stayed in this hotel two years ago. My review can be found on TripAdvisor. Unfortunately, the hotel has gone noticeably downhill. Bathroom amenities, WiFi speeds and in-room cleanliness are worse than two years ago. Many other things have also not improved. I see that the ‘Dyrektor generalny’ has replied to several other TripAdvisor reviews many months ago, yet nothing has been fixed, at least not from our experience. So, what is management actually doing? Laundry was delivered one day late, and delivered still wet and ironed terribly (all crushed upon delivery, we had to re-iron ourselves) and there were several blood stains from mosquitoes on the curtains, walls and roof. Coffee cups and spoons still had coffee residue from the previous clients! - Bathroom needs to be updated. The water temperature in the shower constantly changes from hot to cold randomly, the bath towels are tiny and fraying at the edges and as mentioned above, the hairdryer is not powerful enough to dry hair (bring your own). - Staff is generally not proactive. When toilet paper was not replenished by the cleaners, or when the laundry was finally delivered (late), we were told to go to reception. In every other hotel in the world, these have been brought to the room. Further (as others have mentioned), with the ‘do not disturb’ sign on the door, the cleaner still came in the room while we were still in bed. Upon mentioning these complaints to reception staff, all they said was ‘ok’. No apologies at all. - Avoid the “100% juice” machine at breakfast. It’s definitely not 100% juice! It’s a post-mix sugary syrup mixed with water, which often, had run out. - I feel sorry for the hotel, because it is very cute and has great potential. But management needs to take action and have much better training.
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Date of stay: March 2020
2 Helpful votes
$40 - $57 (Based on Average Rates for a Standard Room)
PolandSouthern PolandLower Silesia ProvinceJelenia Gora
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Frequently Asked Questions about Mercure Jelenia Gora
Which popular attractions are close to Mercure Jelenia Gora?
Nearby attractions include Church of the Holy Cross (0.7 miles), Giant Mountains Museum (0.4 miles), and Timegates - Bramy Czasu (0.3 miles).
What are some of the property amenities at Mercure Jelenia Gora?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Mercure Jelenia Gora?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Mercure Jelenia Gora?
Yes, paid private parking on-site and street parking are available to guests.
What are some restaurants close to Mercure Jelenia Gora?
Conveniently located restaurants include Cytrynowy Pieprz, Cukiernia Bristolka T.R.Surowiak s.c., and Pierogarnia.
Are there opportunities to exercise at Mercure Jelenia Gora?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Mercure Jelenia Gora located near the city center?
Yes, it is 0.6 miles away from the center of Jelenia Gora.
Are any cleaning services offered at Mercure Jelenia Gora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Jelenia Gora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Jelenia Gora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Jelenia Gora?
The staff speaks multiple languages, including English, German, Russian, and Polish.