Modern hotel with a very good location and food. The city center was very close by. Car. At the reception there was a bar where we could have a drink before chec-in. After a long day, wellness was a great rest. The hotel had beautifully decorated rooms. We definitely recommend.
We stayed one week in this hotel it was great experience overall, very good localization if someone like's hiking, great various dinner buffet, breakfast a bit boring(if you stay longer).During the weekend queues for breakfast were numerous and it was inconvenient. Clean rooms. Good hotel service apart from one lady that promised to bring us cutlery and never did. I would come back to that hotel.
Great location for ski beginners and hiking. Hotel very clean with friendly service. Nice pool with Spa and kids clubs. Food tasty with mix of veggies, meat and seafood selection. Very pleasant family stay.
I was in this hotel allready twice. It is cozy, nice hotel. The rooms are nice, but need some small changes. First time I didn’t left review at all. Because for me it was shocking, when I came first time. But this time I was knowing what to expect. So I was prepared. So I was happy when this time I booked hotel, second day the staff contacted me and told that they don’t have double bed, but they can put some mattress on the top.( so I allready knew it because it was the issue first time). All ,, Dove” shower gel in the room is expired. And first time when I came in I asked to change it, but housekeeper tried to find an not expired, but it was no success. This time I contacted them before I came and asked to make sure that it wouldn’t happen again. Sorry but no changes on that one. But overall hotel is nice cozy clean. Breakfast is good. So for my opinion price is little bit to high in this hotel.…
The external and internal architecture of the building and its location is perfectly integrated into the natural mountain environment. The managers of this hotel must pay special attention to the situations that we experienced during our stay, which should not happen in a five-star hotel. The existing situations lower the range of this hotel, which does not meet the five-star hotel criteria. On arrival, Feb 2, 2020, I made a complaint because of the ragged towel lying on the bathroom shelf with rust stains in the middle, which was intended for me at yours' five-star hotel. Another complaint was filed because the cleaning staff took my magnetic card (room key) from a reading device located in the room at the front door. As a result of this event I asked to deactivate the magnetic card (room key) and issue two new ones. We experienced very unpleasant dispositions in the facial expressions and manners from an employee / lifeguard (of average body size, height about 160 cm, with black hair on the head, at the age of about 45) at the pool, among others on Feb 6, 2020 at around 8 pm. A very strange practice at your hotel is not to change bed linen daily or every other day. During the stay from Feb 2, 2020 (arrival day) to Feb 8 (departure day), the bed linen was changed only three times and it was expressly on my request. The customer has limited access to coffee and tea , because only 2 sachets of each were available in the room. We had no choice of tea and / or coffee type.…
This hotel is fine, great view and location right next to the ski slope. I would recommend if you are a beginner then go and stay at this hotel. Fully equipped gym and also a great spa area. Having a massage tonight so hopefully it will be relaxing. Can hear your next door neighbours even if they are having an argument. Reception staff has been very assertive.
Great hotel, very pleasantly located in the mountains. We loved the decor, spacious rooms, comfortable bed and very nice wellness area with a pool big enough for swimming. Also the staff seemed very helpful and professional. Deliocious regional food for breakfast with wide range for everyone to enjoy. I am sure though, that a lift from the swimming pool level to saunas would be helpful. As middle age couple we are often tired with children running around and screaming so our general suggestion to hotels is to separate some areas for families with children from others. When we go for a relaxing weekend in a spa hotel, we expect calm and quiet time.
First visit to Zakopane didn't disappoint! Set over three hotels on one site, we stayed in the 5 Star part of the the hotel. Service was ok, but very busy when we arrived. Rooms were impeccably cleaned and of a high standard. Would definitely stay again.
To be recommended for those who like Zakopane resort and want to stay a little off the town center, but still within easy walking distance both to Krupowki and the national park. They continuously keep a very decent standard for years, including very ample and tasty meals including regional delicatessen, and a decent spa. They can be overcrowded at times especially in high season so it's better to come slightly before or after a summer peak.
Everything was just as we had expected. Friendly staff, tasty food, exceptional breakfast and dinner, good-located hotel with a great view! All in all a perfect place for relax. We'll come back for sure..