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Mercure Kasprowy Zakopane

Expedia.com$62*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$74*
$62*
$74*
$62*
$74*
$62*
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Mercure Kasprowy Zakopane
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597 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Reviewed 2 days ago NEW

Lovely hotel with gorgeous views of the Tatra mountains and the sleeping knight. Comfortable rooms and decor fitting with the age of the hotel. Apparently it was the first five star hotel in Zakapone I I really enjoyed my stay

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Thank clambourne
Berlin, Germany
Reviewed 1 week ago

A perfect choice for holiday and also business trip. I was happy that I had a room with a view on Tatry mountains, so I could enjoy it even more. The service was fine, rooms celan and staff attentive. I also used the fitness centre and pool and I felt perfectly relaxed. Suitable for everyone.

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Thank _86neumann_leon86
Reviewed 2 weeks ago

Service poor. Room not clean. Staff not available. Felt highly unhygienic. Not a value for money stay. Basic amenities like safe/locker not available in the room, making it very unsafe for the personal valuables.

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Thank hitesh_desai
Walton On Thames
Reviewed April 17, 2017 via mobile

For a reasonable price per night , you have access to huge buffet breakfast and a nice room plus gym and swimming pool and sauna . . Definitely recommended You can relax in the foyer . Music in the evening . Good nights sleep .

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Thank JGFIELD
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review and taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I hope to welcome you back in the near future. Warm regards, Sebastian Nocuń General Manager

Wien, Österreich
Reviewed April 15, 2017

Booked Standard Room with Accor points and got upgraded to a new Suite with large balcony and mountain views as Platinum member😄Thank you very much. Would definitely return to the Hotel, very nice large wooden Lobby and reasonable priced bar. 0,5 l Beer 14 zloty= 3,40 Euros, nice breakfast buffet for 55 Zloty = 13 Euros. Shuttle to the city...

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Thank worldwidetraveler46
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your glowing review. I am delighted that you had such an enjoyable stay and would recommend our Hotel to other travellers. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Warm regards, Sebastian Nocuń General Manager

Reviewed April 7, 2017 via mobile

The hotel is everything we expected. The room was cleaned when we wanted, the room service was extremely friendly and professionally dealt with the language barrier; I am English and speak very basic polish. The staff were brilliant, this includes all members. The music in the lobby each evening gave it a really authentic feel. The location was wonderful, we...

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Helpful?
Thank Thomas A C
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Thomas, Thank you for your glowing review. I am delighted that you had such an enjoyable stay. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Thank you for choosing to stay at Mercure Kasprowy Zakopane Warm regards, Sebastian Nocuń General Manager

Malmo, Sweden
Reviewed April 5, 2017

The service in this hotel is great and we will definitely come back. The only downside was sound from the radiator in our room, but they tried to fix it and it got a bit better. If we would have stayed longer they offered us another room. The problem came the after three nights and we stayed five. The good...

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Thank Christian J
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Christian, Thank you for your charming review. I am most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable and enjoyed your stay. Thank you for your compliments towards my team. They...

Kalmar, Sweden
Reviewed March 26, 2017

The crew was tired and no time to assist me. They were waiting for a big group of doctors and did noy care my stay at all. Was waiting 20 minutes to check out because the persone took cofeebrake during my chesck out! It was impossible to book the room by telephone or mail - thou 10 tries so had...

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Thank hansT270CC
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear guest, thank you for your feedback and for taking the time to review the hotel on TripAdvisor. This is of great value to us and it is appreciated. We will do every effort to improve the quality of our service. I am truly sorry to hear about inconvenience caused. I hope to have the opportunity to welcome you back...

Reviewed March 21, 2017

We decided to book a hotel next to the slopes and had recommendation for the Mercure. We were two adults and two children aged 15 and 9. The hotel is very well placed and has a ski hire shop at reasonable rates. The bar and food is acceptable. A buffet meal in the evening has enough choice but it is...

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Thank jerzyn_1960
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable, enjoyed your stay and look forward to returning to the hotel in the future. I hope to welcome you back in the near future, and thank you for choosing to stay with...

Dublin
Reviewed March 18, 2017

With the exception of the front desk staff., the staff were absolutely horrible. Extremely rude. Food was disgusting. Great location for slopes but do not rent ski equipment at hotel, cheaper at slopes.

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Thank paad82
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear guest, I thank you for your feedback and for taking the time to review the hotel on TripAdvisor. This is of great value to us and it is appreciated. We will do every effort to improve the quality of our service. I am truly sorry to hear about inconvenience caused. I hope to have the opportunity to welcome you...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Business Center with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: $58 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Zakopane
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Kasprowy Zakopane staff and other travelers.
5 questions
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Questions? Get answers from Mercure Kasprowy Zakopane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had one of the newly decorated rooms, which also included the bathrooms. All very smart. My only critism of the room and this must be very general to all rooms as it has happened booth times we have stayed, is that the radiator pipes start contracting and is actually quite load in the quietness of the night. Maybe this is something they can look into. ”
kathyj769, Mar 13, 2017 | Read review
“bedrooms were nice and warm”
a064, Mar 3, 2017 | Read review
“rooms are looking a bit tired now ”
lindaellisond, Feb 28, 2017 | Read review
“Wifi ok at times but bring sub& ask for extra pillows ASAP or they're gone but ”
Exmonboy, Feb 27, 2017 | Read review
“Needs to be ready on check in and maybe better house keeping ”
Sievey75, Feb 25, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$62* /night
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Booking.com$62
TripAdvisor$62
HotelQuickly$74
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*Disclaimer
Prices are for 1 room, 2 adults
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