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Mercure Kasprowy Zakopane

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Mercure Kasprowy Zakopane
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373 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Warsaw
Level Contributor
467 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Based on previous experiences we decided to stay in Mecure Kasprowy Zakopane for 3rd or 4th already. There are still lot of advantages of this offer : - location on outskirts of Zakopane but with scenic views at Tatry panorama; - reach breakfast and late lunch buffets ( although I would call the quality and range of an offer as... More 

Helpful?
Thank valkirius
Dordrecht, The Netherlands
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Mercure Kasprowy is a very big hotel. Rooms are very clean and the service is good. There is a guarded parking at the hotel You have a beautifull sight on the mountains. The hotel has a good position for walkings in the mountains. I can surely recommand this hotel.

Helpful?
Thank JeanWiertz
MercureZakopane, Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Jean, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Matignon, France
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is very beautiful and have newly refurbished room with a stunning view over the mountain, but the style of the restaurant and the staff attitude still remind me of the soviet time . They give us a a couple a twin room , they do not open a credit facility to use the restaurant , then they need... More 

Helpful?
1 Thank christian Q
MercureZakopane, Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Kasprowy Zakopane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Kasprowy, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that... More 

Hamburg
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is a large family complex about 30 minutes on foot outside the city center. Several parts have seen better days and need doing up. There is a bus from the front door to the center about every hour from 7:30 am, it costs about one Euro to the center, but the last bus is at 5:45 pm (from... More 

Helpful?
1 Thank doobedooHamburg
MercureZakopane, Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kasprowy Zakopane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Kasprowy, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Minnesota
Level Contributor
177 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed July 12, 2016

This is a very large hotel with tremendous views of the mountain ranges that surround Zakopane. The hotel is an imposing presence with a very nice lobby. The rooms are clean and spacious. The major drawback is that there is no airconditioning so if you happen to be in your room at the time when the sun is beating down... More 

Helpful?
1 Thank Domrcpl
MercureZakopane, Dyrektor Operacyjny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy – both, the positive and critical feedback. At Kasprowy, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent... More 

Kolkata (Calcutta), India
Level Contributor
191 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 9, 2016 via mobile

Awesome location. Just next to the longest ski slope Kraspowy in Zakopane. Big spacious rooms with WiFi and large bed. Good breakfast spread. Restaurant serves good Polish food. Bus service from hotel to city and other nearby attractions. Property little old require makeover. But must choice in Zakopane.

Helpful?
1 Thank Prabir G
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Warsaw, Poland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 27, 2016

It is a really big and little old hotel, butvery well located - right to the ski lift (Szymoszkowa). The view from the hotel balcony to the Tatra Mountains was amazing. Breakfast selection was good. Hotel generally was well maintained. WI-FI was generally good. But - every single time I had a problem with the card entry to the room... More 

Helpful?
1 Thank Agata K
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Agata, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Bergen, Norway
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 26, 2016

The hotel itself looks massive among the smaller local houses in Zakopane. It has seven floors of hotel rooms. We had a "Superior room" which was located at the top floor. The room was clearly just refurbished with a old and rustic feeling, but clean and modern at the same time. The bathroom had a bathtup/shower. We had view to... More 

Helpful?
1 Thank Martin L H
Edinburgh, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2016

We had a beautiful stay at the Mercure Kasprowy from 9 May 2016 – 16 May 2016. We booked through Expedia and it was unclear what type of room we had to start as the ones listed on Expedia were different from the ones listed on the main Mercure website. I emailed to confirm our room type and enquire about... More 

Helpful?
1 Thank Emma G
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. I am sorry that your experience fully did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 23, 2016 via mobile

I was surprised to see that the hotel had best view in the city and was right next to the ski lift. I think this is the only ski-in ski-out hotel in the city. Very clean, good food and kind service. I strongly recommend.

Helpful?
3 Thank London E
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Nocuń Operation Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: $56 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Zakopane
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