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Mercure Kasprowy Zakopane

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Mercure Kasprowy Zakopane
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532 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Island of Anglesey, United Kingdom
Reviewed yesterday NEW

We have stayed here 8 times over the last 10 years and always love it, nice to see the rooms getting an upgrade, would be good if the swimming pool area getting an upgrade soon, only difference this year was the service bus times have been reduced,the last one now is 6pm which means that you need a taxi downtown...

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Thank irfonr2017
Swansea, United Kingdom
Reviewed yesterday NEW

Return visit to a hotel where we have stayed a number of times previously. It was out of season and consequently very quite. Nice hotel in a good location and the staff are very friendly and welcoming. Bedrooms good and breakfast excellent. We swam in the hotel pool every morning and on most occasions we were the only swimmers. All...

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Thank Podder17
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your glowing review. I am glad that you had such an enjoyable stay. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Thank you for choosing to stay at Mercure Kasprowy Hotel. Warm regards, Sebastian Nocuń General Manager

Merthyr Tydfil
Reviewed 2 days ago NEW

We arrived at the hotel after an early start and long drive only to find our room wasn't ready at our check in time, after a few visits to reception and asking to see the manager we were able to get to our room after approximately a 90 minute wait, we were compensated with the offer of 2 free drinks...

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4Thank Sievey75
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear guest, thank you for your feedback about your recent experience of Mercure Kasprowy Hotel. It was a huge pleasure for us to have you staying and I am thrilled that you would like to return. I am truly sorry to hear that your room was not ready on time. I am sorry for the inconvenience caused and I do...

Reviewed 3 days ago NEWvia mobile

I visited Kasprowy Hotel with my friends because it is the only ski in ski out hotel in Zakopane!!! Of course Szymoszkowa mountine is not as nice as the ski resorts in Alps, but the atmosphere is better!!! The hotel is renovated, amazing lobby with great fireplace area. The rooms were perfect with stunning view of tatra mountains! The only...

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1Thank PierredeMontel
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. I am most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable, enjoyed your stay and look forward to returning to the hotel in the...

Merthyr Tydfil, United Kingdom
Reviewed 4 days ago NEW

Location is great! Food is great! Staff are friendly !! Skiing passes and equipment are so easy to obtain in hotel makes it perfect but after coming the last 5 years to this hotel the rooms needs updating but our main gripe was the cleaners, was there any ? Our bins got emptied but the beds were never made and...

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2Thank Jasperyido
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your review. I am glad that you had such an enjoyable stay. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. I am truly sorry to hear about the inconvenience with house keeping, I will check this situation and do every...

Merthyr Tydfil, United Kingdom
Reviewed 4 days ago NEW

Hotel was in an amazing position and we had a great holiday, however the breakfast for £10 per person was poor, bacon was fatty and sausage, well let's just say hot dogs Massive downside was room wasnt ready for 2pm check in. One and half hour later after asking for the manager our room was somehow ready. Rooms weren't cleaned...

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3Thank Brent C
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Brent, Thank you for your comments and for taking the time to review the hotel on TripAdvisor. I am truly sorry to hear that you are not satisfied with your stay. I assure you that comfort and satisfaction of our Guests are the most important things and I will do every effort to improve the quality of our service....

Merthyr Tydfil
Reviewed 4 days ago NEWvia mobile

Good and bad review of this years skiing trip! 5th year for my husband, 2nd for myself; nice welcome from reception staff, rooms not ready by the check in time of 2pm; every year they are not ready!! Nothing worse than having a long day of travelling and you can't get into your room to have a shower and relax!...

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2Thank jasper23
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your review. It was a pleasure to have you staying with us and I am glad to read that you were comfortable and look forward to returning to the hotel in the future. I am sorry for the inconvenience caused and I assure you that I will do every effort to improve the quality of...

Bratislava, Slovakia
Reviewed 1 week ago

The room and breakfast was awesome (new,clean/delicious and much to offer) Hotel is situated next to Szymoszkowa ski slope so it was perfect for us to ski We will definitely choose this hotel next ski-time

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Thank cszalai2
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your glowing review. It was our pleasure to have you staying with us. I am glad that you had such an enjoyable stay. Thank you for choosing to stay at Mercure Kasprowy Hotel and I very much hope to welcome you back in the near future. Warm regards, Sebastian Nocuń General Manager

Copenhagen, Denmark
Reviewed 1 week ago

This is a great partly modern hotel but still with the 70´ties look and style to it. The hotel staff are always friendly and helpful but please be patient when you have a dialogue in English ;) If you choose this hotel for skiing it is recommended to go all inclusive the morning buffet is fantastic and the evening buffet...

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Thank DocNotes
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your review. I am delighted that you had such an enjoyable stay at Mercure Kasprowy Hotel. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Warm regards, Sebastian Nocuń General Manager

London
Reviewed 1 week ago

The original mountain resort hotel has been brought back to life by the new owners with stylish and original alpine decor, great facilities, ski-in/out, friendly service and great value. Located in a beautiful mountain setting, I highly recommended. We stayed with young children who loved it.

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Thank Seb W
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your nice review. We are most grateful of you taking the time to share your experience of The Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable, enjoyed your stay and look forward to returning to the hotel in the future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: $54 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Hotels.com so you can book your Mercure Kasprowy Zakopane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Zakopane
#6 Best Value Hotel in Zakopane
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Kasprowy Zakopane staff and other travelers.
4 questions
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Questions? Get answers from Mercure Kasprowy Zakopane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Needs to be ready on check in and maybe better house keeping ”
 of 5 bubbles Sievey75, 2 days ago | Read review
“Balcony and Tatra view ”
 of 5 bubbles Jasperyido, 4 days ago | Read review
“Make sure your room is ready for occupation at 2pm as per booking reservation with hotel. Ask for a room overlooking the mountains, which have amazing reviews”
 of 5 bubbles 773brentc, 4 days ago | Read review
“Ask for view on Tatra mountains”
 of 5 bubbles DocNotes, 1 week ago | Read review
“One thing that i would change in the bathroom of the hotel room is the way the shower is. I felt like when i took a shower the water got all over the place and made a mess, but overall i enjoyed the stay. ”
 of 5 bubbles kathrynp168, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question