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Mercure Kasprowy Zakopane

Szymaszkowa St. bn, Zakopane 34-500, Poland
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360 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Minnesota
Level Contributor
172 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very large hotel with tremendous views of the mountain ranges that surround Zakopane. The hotel is an imposing presence with a very nice lobby. The rooms are clean and spacious. The major drawback is that there is no airconditioning so if you happen to be in your room at the time when the sun is beating down... More 

Helpful?
Thank Domrcpl
MercureZakopane, Dyrektor Operacyjny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy – both, the positive and critical feedback. At Kasprowy, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent... More 

Kolkata (Calcutta), India
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Awesome location. Just next to the longest ski slope Kraspowy in Zakopane. Big spacious rooms with WiFi and large bed. Good breakfast spread. Restaurant serves good Polish food. Bus service from hotel to city and other nearby attractions. Property little old require makeover. But must choice in Zakopane.

Helpful?
Thank Prabir G
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Warsaw, Poland
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It is a really big and little old hotel, butvery well located - right to the ski lift (Szymoszkowa). The view from the hotel balcony to the Tatra Mountains was amazing. Breakfast selection was good. Hotel generally was well maintained. WI-FI was generally good. But - every single time I had a problem with the card entry to the room... More 

Helpful?
Thank Agata K
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Agata, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Bergen, Norway
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel itself looks massive among the smaller local houses in Zakopane. It has seven floors of hotel rooms. We had a "Superior room" which was located at the top floor. The room was clearly just refurbished with a old and rustic feeling, but clean and modern at the same time. The bathroom had a bathtup/shower. We had view to... More 

Helpful?
Thank Martin L H
Edinburgh, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2016

We had a beautiful stay at the Mercure Kasprowy from 9 May 2016 – 16 May 2016. We booked through Expedia and it was unclear what type of room we had to start as the ones listed on Expedia were different from the ones listed on the main Mercure website. I emailed to confirm our room type and enquire about... More 

Helpful?
Thank Emma G
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. I am sorry that your experience fully did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 23, 2016 via mobile

I was surprised to see that the hotel had best view in the city and was right next to the ski lift. I think this is the only ski-in ski-out hotel in the city. Very clean, good food and kind service. I strongly recommend.

Helpful?
2 Thank London E
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Nocuń Operation Manager More 

Zakopane, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2016

We recently visited this hotel for a quick family getaway. We were lucky to reserve and get a newly renovated room. The design of the news room is very warm and ties into the local Highlander culture. The view from the room is like no other in the city. The perfect panoramic view of the Tatra mountains. I was pleasantly... More 

Helpful?
1 Thank goralka b
MercureZakopane, Operation Manager at Mercure Kasprowy Zakopane, responded to this review

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Nocuń Operation Manager More 

Bristol, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 29, 2016

We had a family ski holiday with two rooms, one facing the slope and the other the Tatras. Both top quality rooms and across the corridor from each other. Value for money was excellent with a full breakfast buffet (from which most guests seemed to make themselves a packed lunch). Proper ski-in to the boot room and then decent sized... More 

Helpful?
Thank The_Rooneys2015
Shannon, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 24, 2016 via mobile

The hotel was perfect for our family. Ideal location. The facilities were brilliant. The rooms were very clean and comfortable. The breakfasts were amazing. As were the views. We rented our equipment from the hotel. The ski equipment staff were so good, helpful and considerate. We would go back again. Bring your own charger adapter.😊

Helpful?
2 Thank luciahyde
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 16, 2016 via mobile

Short brake with friends we has lovely few days in zakopane . The hotel is so lovely the views of the montain is amazing . Near to swimming pool fantastic place xxxx. Is we will plan next visit we will stay there again xxx

Helpful?
1 Thank agnieszka a
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: $55 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Zakopane
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