Crocus Hotel
ul. Tytusa Chalubinskiego 40, Zakopane 34-500 Poland
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About
#23 of 705 hotels in Zakopane
Location
4.4
Cleanliness
4.6
Service
4.6
Value
4.2
See why so many travelers make Crocus Hotel their hotel of choice when visiting Zakopane. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.
While staying at Crocus Hotel, visitors can check out Upside Down House (Dom Do Gory Nogami) (1.0 mi) and Church of Our Lady of Czestochowa (1.3 mi), some of Zakopane's top attractions.
Rooms at Crocus Hotel offer a minibar and a desk providing exceptional comfort and convenience, and guests can go online with free wifi.
Room service is one of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Crocus Hotel, free parking is available.
If you like French restaurants, Crocus Hotel is conveniently located near Nalesniki Francuskie and Kawiarnia Widokowa '3. Pietro'.
Best of all, Crocus Hotel makes it easy to experience many great Zakopane attractions like Willa Koliba - Zakopane Style Museum, Tatra Mountains Museum, and Tatra Museum - Kornel Makuszynski Museum, which are some popular history museums.
At Crocus Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Zakopane.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Hiking
Children Activities (Kid / Family Friendly)
Internet
Indoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Kids' meals
Special diet menus
Skiing
Squash offsite
Walking tours
Board games / puzzles
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Bottled water
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Russian, German, Polish
Location
ul. Tytusa Chalubinskiego 40, Zakopane 34-500 Poland
Name/address in local language
Crocus Hotel
Getting there
Somewhat walkable
Grade: 65 out of 100
65
Poprad-Tatry Airport
19.2 mi•
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J. Paul II Balice Intl Airport
55.8 mi•
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Rental Cars
12 Restaurants
within 0.3 miles
178Reviews2Q+A8Room tips
Reviews
Traveler rating
- 105
- 48
- 16
- 5
- 4
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cute place. We really enjoyed the spa - sauna, wet sauna, swimming pool. Receptionists were nice and accommodating. I do not eat meat, so it was nice to have some vegan & vegetarian options for my breakfast.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This modern hotel had spacious rooms, great location, lovely food, and a great staff. Would stay here again. It was quiet and they offered many amenities. The breakfast buffet offered quite a selection Dinner was very good and the bar was great.
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I travelled to this hotel a year ago with a friend and could not fault it. I then booked again for September 2018 with my family and I can not explain how disappointed I am with the lack of service. We arrived late on the Thursday night to fined that our adjoining rooms had not been made up to accommodate our 3 children, i asked reception if i could have the sheets so I could make up the third bed myself, she advised she would have a member of staff sort this. The member of staff arrived shortly after, did not knock on the door, barged in knocked my children's drinks over from the table into my eldest s bag and straight into her MacBook which she had brought to complete university work. I reported immediately to reception who informed me that they would consult with the Manager the next day. They did this and I spoke to the manager who decided that due to time restraints we should take the MacBook home and get a quote for the repair. ( macBook would switch on but the screen was not right and the key board would not work) On our return we took to the apple shop and sent the quotation to the hotel and Mancen the director after numerous calls and emails which he ignored eventually agreed to pay for, quote quite clearly stated that due to the amount of damage they could not check properly and that the things they would replace would allow them to then test it properly. This was done and when Mac Book was then tested fully a further quote was given to the hotel. Apple, myself and my daughter have since been attempting to contact the hotel who accepted full responsibility for the damage but they are very reluctant to answer us, they say they will call and then do not. Mancen has been a complete let down from my first meeting with him. He eventually emailed me to say that their insurance company are refusing to pay any further Bills even though the Mac Book is completely broken. Do not trust this hotel complete lack of disrespect for customers property and the fact my daughter is 20 and that the man just barged into her room without knocking, at that time she may well have been changing. This is wholly unacceptable. Mancen I can not tell you how disappointed I am at the way you have handled this and offering a 50% discount on a room instead of the repair is not acceptable when your staff have trashed £1000's of computer. After this experience I would never use this hotel again. The stress this has caused myself and my daughter above the financial implications I can not even put into words. This also spoiled our whole time here as my daughter was completely stressed as she could not complete her university work as planned. Very poor show by the management.…
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Date of stay: September 2018Trip type: Traveled with family
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
stayed at the crocus hotel for 2 nights in sept, the rooms were spacious and bathroom great with heated ploor tiles. The gym and pool and spa facilities are excellent. overall highly recommended and we will be returning.
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Date of stay: September 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział sprzedaży at Crocus Hotel
Responded Nov 7, 2018
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is top - you can see the train station though the window, however, you never hear the train leaving or arriving. There is a small supermarket just round the corner as well as eating places (cafeterias, restaurants). We had an apartment on the 3rd floor. It was very clean, spacious, with a kitchenette and all kitchen utensils should we decide to have meals there. The breakfast was rather rich in choice. The coffee was super and the croissants were so delicious (I still remember the taste). The waiters at the restaurant during breakfast time were extremely efficient. The check-in and out were smooth. The parking lot was in front of the hotel.
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Date of stay: July 2017Trip type: Traveled as a couple
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział Sprzedaży i Marketingu at Crocus Hotel
Responded Aug 17, 2017
Thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 4 star hotel and €160 a night this was disappointing. Our room had no toiletries at all, the kids are supposed to get a treat at checkin, mine were standing next to me but never got anything. Before heading out to explore The receptionist was annoyed when we asked which way was strbske pleso and told us we were at strbske pleso. No shot Sherlock, however I was standing in a lobby of a hotel, not in the water. Honestly the only positive thing about this place was the wait staff at the restaurant. They went above and beyond to accommodate our gluten free diet, truly fantastic.
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Date of stay: June 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział Sprzedaży i Marketingu at Crocus Hotel
Responded Jul 19, 2017
Thank you for a review of Crocus hotel. We do value all feedback from our guests, both positive and negative. We are looking forward to welcoming you back to our property. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked Apartament hoping for great state and service. Good size room. But after checking in we have found out that there is a lot of food bits in the sofa after other guests.... We have reported the issiue hoping will be cleaned after coming back from day out. Did not happen..... Needed to report again..... Man in reception not helpful - again said "I am only receptionist here" ..... Not good service for 4star hotel at all, plus we took apartament hoping for great service but cleannes fail big time. Noisy river next to it.
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Date of stay: November 2016Trip type: Traveled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Sale & Marketing at Crocus Hotel
Responded Dec 28, 2016
Thank you for a review of Crocus hotel. We do value all feedback from our guests, both positive and negative. Thank you, once again, for your comments and we are looking forward to welcoming you back to our property. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have recently returned from Poland on a walking holiday. I stayed at the Crocus Hotel in Zakopane which was delightful. The rooms were spacious and the bathroom was clean. The spa was excellent as was a massage which cost only 80 Zlotys ( £16 ) The breakfast was average with cold meats and salads, fresh and dried fruit and yogurts and bread rolls and cereals. The cooked breakfast was poor with bacon one morning and sausage the rest of the week with undercooked scrambled egg most days. On a positive note the evening meals were very good but a variety of restaurants in the surrounding area were also very good and less expensive. The bar was expensive too but it was a luxury 4* hotel. The staff were friendly and courteous and spoke good English. Overall a nice stay in a good location but disappointed with the breakfast and packed lunches were expensive. A supermarket a short distance away provided the same at a fifth of the price. I would recommend the Zakiopanska Restaurant in Zakopane which is about a mile from the hotel. Taxis for the less mobile are reasonable and only cost 5 Zlotys about £1.…
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Date of stay: September 2016Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział Sprzedaży i Marketingu at Crocus Hotel
Responded Sep 26, 2016
Ms Susan thank you for taking your time to write a few words about stay in Hotel Crocus. We welcom you in our hotel next time. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were friendly and the location was very central! Great breakfast as well! We would definitely go back. Nice views from the rooms we had, and the balcony was nice in the evening! Spa and pool looked quite nice although we didn't make use of those facilities!
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Date of stay: May 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział Sprzedaży i Marketingu at Crocus Hotel
Responded Sep 23, 2016
Thank you for writing opinion about stay in our hotel. We would be pleased to host you again. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really excellent hotel - clean, comfortable, in a very good location within Zakopane. Breakfasts are tasty and fresh, dining area is spacious and clean. It does have swimming pool and a little gym that are above typical hotel standards. Quiet, family friendly, without (at least when I was there) loud, partying guests. It also has nice playroom for kids and I believe (since I haven't used them) they allso organize activities for them. Overall it is one of the best - if not the best - hotel in Zakopane.
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Date of stay: August 2016Trip type: Traveled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ewa J, Dział Sprzedaży i Marketingu at Crocus Hotel
Responded Sep 7, 2016
Mr Krzysztof thank you for writing the opinion about stay. We are glad that you spent nice time in our hotel . We welcome You in Hotel Crocus next time. Hotel Crocus****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Zakopane area.
PRICE RANGE
$107 - $162 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceZakopane
NUMBER OF ROOMS
49
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Frequently Asked Questions about Crocus Hotel
Which popular attractions are close to Crocus Hotel?
Nearby attractions include Tatras Mountains (Tatry) (0.2 miles), Kasprowy Wierch (0.09 miles), and Willa Oksza - Tatra Museum (0.3 miles).
What are some of the property amenities at Crocus Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Crocus Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crocus Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crocus Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Crocus Hotel?
Conveniently located restaurants include La Playa Beach Bar & Chillout Lounge, Karczma Przy Mlynie, and Czerwone Korale.
Are there opportunities to exercise at Crocus Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Crocus Hotel have airport transportation?
Yes, Crocus Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Crocus Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crocus Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crocus Hotel?
The staff speaks multiple languages, including English, German, Russian, and Polish.