See why so many travelers make Hotel Aquarion their hotel of choice when visiting Zakopane. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.
The hotel offers room service, to make your visit even more pleasant. The property also features an indoor pool and breakfast. Guests arriving by vehicle have access to paid private parking available on-site.
Given the close proximity of popular landmarks, such as Upside Down House (Dom Do Gory Nogami) (0.5 mi) and Tatra Mountains Museum (0.7 mi), guests of Hotel Aquarion can easily experience some of Zakopane's most well known attractions.
While visiting Zakopane, you may want to try some dumplings at one of the nearby restaurants, such as Zakopianska, Karczma Przy Mlynie, or Tuberoza.
If you’re looking for something to do, Gubalowka (0.5 mi), Krupowki Street (0.6 mi), and Wielka Krokiew - Ski Jumping Hill (1.1 mi) are a nice way to spend some time, and they are all within walking distance of Hotel Aquarion.
We’re sure you’ll enjoy your stay at Hotel Aquarion as you experience all of the things Zakopane has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Charming
Languages Spoken
English, Russian, Polish
Location
ul. Jagiellonska 29, Zakopane 34-500 Poland
Name/address in local language
Hotel Aquarion
243 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
It has very good location: next to aqua park, close to railway & bus station and with walking distance to Krupowki street. The hotel is modern, well designed with comfortable rooms and furniture. Some rooms have The Giewont pike view. Hotel has its own 2 saunas and small but well equipped gym. There is a corridor connecting the hotel with the aqua park. Hotel’s guests get ‘watches’ allowing 1 h per day free entrance to the aqua park. In the rooms there are slippers, towels and dressing-gown for use in aqua park where there are dedicated lockers for hotel’s guests. Food is generally good with local accents (local traditional dishes, cheeses etc.) and with good choice. All personnel and guests obey the COVID-19 protection rules. Rooms are only cleaned on request and disinfected after each stay. The only weak point is that the hotel has much too small parking & garage for the number of rooms/guests.
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Date of stay: September 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and Partner visited this hotel for 3 days. We wanted to experience what Zakopane had to offer.
From pictures and reviews we chose Aquarion as it looked lovely and modern.
Our stay started very negatively with a really overcrowded car park, we found a spot after around 45 minutes of waiting. These spots are also 40zl per 24hours to park in. However check in was a breeze, quick and to the point. Room was very spacious and modern, bed was extremely comfortable and plenty of pillows provided. I phoned reception to request some toothpaste and potentially conditioner after using the aqua park but was told they didn’t have any. I requested a EU to UK plug adaptor but was also told they don’t have any. For a 4 star hotel i was really disappointed by there not being any toiletries. Breakfast was very good, crowded at the weekend but a wide variety of foods and drinks.
The aqua park was amazing and the reception helpful the direct connection makes it super comfortable to get around. Cleaning staff were great and super helpful.
Would 100% recommend the hotel to anyone but like stated if driving in patience is key with parking and make sure you bring your toothbrush and toothpaste.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dobry-Hotel, Team Leader at Hotel Aquarion
Responded Mar 11, 2020
Dear Guests, We appreciate you taking the time to complete a survey regarding your recent stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. We would like to thank you for your detailed description of the hotel and surroundings. On behalf of our entire staff here at the Aqaurion we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions. Looking forward to welcoming you next time in our Hotel.
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Hotel at the highest level. Very nice service. What we see in the photos when booking is exactly what we find on site. Delicious food, huge selection. Dinners include several main courses, three types of soups, snack platters, desserts, sweet rolls, cakes and much, much more. Additionally, delicious soup for children two families before dinner. Beautiful restaurant with a view of the mountains. The room was fragrant and clean, as was the bathroom. The bed is comfortable, extra thick, quite hard (in my opinion, that's how it should be). The only thing I could complain about are the thick, much too thick sleeping pillows. However, I know that this is the norm in hotels, so I always take pillows from home for the children. The sofa bed could have a better mattress. And there could be more channels on TV. Apart from that, nothing is missing. Towels, bathrobes, slippers, tea and coffee making facilities, washing cosmetics, children's sleds for rent. The only thing that leaves a bad taste is the price of the drinks in the minibar. Personally, I think that if the value of these products was included in the price of the stay and the guest could reach for a drink in the room without having to look at the very excessive price, it would be much nicer. Parking available in the basement, the price is quite high, but acceptable if someone wants their car to be safe and warm. Hotel in a good location, a few minutes' walk to Krupówki. A very nice swimming pool, everything that should be in a swimming pool: slides, various depth levels, attractions for children, several jacuzzi bathtubs, a warm paddling pool for children and, of course, outdoor thermal baths with hot water. A plus for guests passing from the hotel, without queues, in bathrobes. We will definitely come back and recommend.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room cleaning is on request due to covid yet cleaning staff and many guests are maskless. The adjoining water park has signs at the entrance that masks are required but are not as ignored by 90% of those entering. One of the only pools in Poland I have seen that swim caps are not required as so there is lots of hair. Showers are also not required and while in the outside hot tub 3 older men entered the pool without showering and proceded to wash their arm pits in the tub while the lifeguards looked on, so its normal I guess. Today I had dinner here in the hotel and before even getting up to the buffet I was given the bill with no oportunity to get a drink. Finally, sitting and listening to a few guests hacking and coughing really causes some concern.
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Date of stay: September 2021
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great hotel for a family. We had a family suite that was very large and had a beautiful view of the mountains. The kids were on a pull-out sofa bed and found that the mattress was very thin and they could feel the springs. Other than that, we did not have any complaints. The bathroom was very large. There were TVs both in the bedroom area and the living area. The buffet breakfast was fantastic! The kids loved making their own Belgian waffles and the topping bar for that (and the pancakes) had everything! Peanut butter, fruit and regular syrups, chocolate chips, whipped cream, everything! There was also an omelette bar and several area of fruit, vegetables and hot and cold items. This is obviously a family hotel as the buffet offered plastic plates and utensils for young kids, as well as a small little table and chairs for them to sit in.
The best part is that you can use the connected walkway to walk to the thermal baths. The hotel gives you wrist bands that allow you to scan right in and there are reserved lockers for the hotel and your wrist band opens up your private locker that corresponds to your room number. My 9 and 11 year old kids loved all the slides at the thermal baths.
We took the opportunity to get out into nature and do a nearby hike. It was gorgeous! I just wish we had planned more than one night at this hotel!
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Małgorzata Mazurkiewicz, General Manager at Hotel Aquarion
Responded Jul 15, 2024
Deat Fearless, Thank you for sharing your feedback about your stay at our hotel. We are glad to hear that you enjoyed the family suite, the beautiful view of the mountains, and the fantastic buffet breakfast. We apologize for the issue with the pull-out sofa bed and will make sure to address this with our team. We are thrilled to hear that your kids had a great time at the thermal baths and enjoyed all the amenities the hotel has to offer for families. We are also happy to hear that you were able to get out into nature and enjoy a nearby hike during your stay. We hope to welcome you back for a longer stay in the future! Thank you for choosing our hotel for your family getaway.
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The hotel is really good. Room was big and nicely furnished, with balcony and nice view from it. There is sauna in a hotel (finnish sauna and steam sauna), which is a very nice thing, after walking in the mountains. Breakfast was spacious, with a selection of hot meals, variety of omletes and scrumbled eggs. Also it was possible to cook belgian waffles for yourself on the spot. Also, it is possible to go to aquapark from hotel.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in this hotel on October 24. I was expecting a bit more from this hotel. Location is great 15 min away from famous town centre . Compare to other 4 stars hotels I've already been ,this hotel needs more improvement. Souna was not working during my stay and it was two small for this massive hotel. Steam room has capacity of only 3 person at the time. Relaxing are too small. If you come by your own car , you've got to pay £12 parking charge every night which was disappointing. No fresh fruit juice on the breakfast menu. Not even bottle of waters... Options on the breakfast are limited. Do not count on the souna and spa area. Really disappointing. Tea and coffee set so basic. Toiletries in the bathroom not really complete .
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Read my feedback please
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Małgorzata Mazurkiewicz, General Manager at Hotel Aquarion
Responded Oct 31, 2024
Dear Reza, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you enjoyed our location. However, we sincerely apologize for the shortcomings you experienced. We understand that the sauna and steam room not being operational and the size of the relaxation area were disappointing. Your comments about the breakfast options and the parking charges are also noted, and we will address these concerns with our team to ensure improvements are made. We strive to provide a high-quality experience for all our guests, and your feedback is invaluable in helping us achieve that. We hope you will consider staying with us again in the future to see the positive changes we will implement. Best regards,
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The location of the hotel is excellent. It's about a five-minute walk from the train station. There's a Biedronka store very close to the hotel, which is also a huge plus. The hotel staff are friendly and welcoming. We arrived before check-in time, but they still checked us in, which saved our child's afternoon nap. For this, we are especially grateful to the hotel staff. I travel periodically for work and have tried many breakfasts in different countries around the world, and this hotel has the best breakfast! The room was clean and comfortable. There was an iron in the room, which is a great luxury by the standards of other European hotels. We also visited the hotel's water park, which was very convenient. When we checked out, the receptionist gave us vouchers. Thanks a lot!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Małgorzata Mazurkiewicz, General Manager at Hotel Aquarion
Responded Jun 20, 2024
Dear Raman, thank you for your feedback after your holiday at the Aquarion Family & Friends Hotel. We are glad that you appreciated our good location close to the train station and the center. We are happy that our Staff took care you and had the possibility to check you in early. We are pleased, that you think our breakfasts are the best. We strive to provide that everyone finds something they like. It is good to start the day with a tasty and nutritious breakfast. It is nice to see that you visited the water park, with which we are directly connected, and our Guests can use the water attractions without going outside. We are glad that your stay was enjoyable and we met your expectations. We hope that you visit us again on your next holiday in Zakopane. Best regards,
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2 stars only for breakfast and helpful, friendly service. Parking is a disaster PLN 80 per day xD the rooms are fine as long as you don't look under the bed (bottles and fries left by previous guests). The playground is past its glory days... the price is not adequate to the quality...
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked the hotel at very short notice to extend my stay in Zakopane.
The room has a balcony with a view of the mountains. There were even extra towels in the room to take to the neighboring thermal baths.
Regarding the thermal baths: there is direct access to the thermal baths via the 2nd floor, but you can only book day tickets or hourly tickets. I always booked the evening ticket for 39 zloty (1.5 hours from 8 p.m. to 10 p.m.). Walking across the parking lot to the thermal baths is perfect.
Breakfast was delicious. You can bake your own waffles and have omelettes baked to order.
I would love to come back.
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Date of stay: May 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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