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Spa & Wellness Hotel Diament Ustron

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Ul. Zdrojowa 3, Ustron 43-450 Poland
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Traveler (145)
Room & Suite (70)
Pool & Beach (18)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Spa & Wellness Hotel Diament Ustron
Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 19 hotels in Ustron
Location
4.5
Cleanliness
4.2
Service
4.3
Value
4.1
Modern SPA hotel in the heart of Silesian Beskid• bi - level apartment ideal for families• conference center• SPA rooms• indoor swimming pool and "Sunny Meadow"• jacuzzi, sauna• massages and beauty treatments• restaurant • playground and play area for children• bikes rental for the whole family• attended car park• complimentary internet access
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Skiing
Babysitting
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Great View
Languages Spoken
English, Polish
473Reviews1Q+A3Room tips
Traveler rating
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RavWoj wrote a review Sep 2019
Rybnik, Poland729 contributions178 helpful votes
+1
The hotel is located few km from the Ustron centre next to other hotels and close to the hospital. The hotel has a basic restaurant serving Swedish table breakfasts. There is also bar/coffee. The rooms in 4* part of the hotel are well equipped with modern design and clean. There are small balconies one can sit and admire Czantoria mountain view. Wi-Fi in the hotel is good. Unfortunately, the parking lot is too small for the amount of guests so it is very hard to find a free spot. Spa is a “big word” as the hotel has small swimming pool, very basic fitness (small and just few machines) and not much more.
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Date of stay: August 2019
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RafalkZ6173KL, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Sep 20, 2019
Dear Guest, thank you for choosing our hotel and your feedback. We cordially invite you to our Hotel again. Best Regards, Rafał Gucia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julia J wrote a review Aug 2019
Zarki Letnisko, Poland6 contributions2 helpful votes
We stayed in the 4* part of the hotel, our room was spacious and well appointed. My toddler daughter loved all the activities. It is not a spa hotel, rather a family friendly resort. Perfect for families with kids, we will definitely come back. Food was really good, restaurant staff were super helpful and accommodating.
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Date of stay: July 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RafalkZ6173KL, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Aug 7, 2019
Dear Guests Thank you very much for the comment to your stay, we are glad that you are leaving our hotel with positive impressions. We cordially invite you again to our hotel in Ustroń. Best regards, Rafał Gucia, Hotel director with the crew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
reiss_kasia wrote a review Jul 2019
Katowice, Poland3 contributions
Nicely renovated hotel with very friendly stuff. Good location, nice pool and spa. Close distance to Park of Surprises / dinning area a bit small to accomadate all the crowd / nice Terrace. Hotel dedicated to families with kids
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Review collected in partnership with this hotel
Date of stay: July 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RafalkZ6173KL, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Aug 7, 2019
Dear guests Thank you very much for the comment to your stay. We cordially invite you again to our hotel in Ustroń. Best regards, Rafał Gucia, Hotel director with the crew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natal969 wrote a review Nov 2017
Nitra, Slovakia23 contributions39 helpful votes
Great value for the money. We had wonderfull room on the ground floor with entrance to the garden. Very nice kids playground outside and nice big indoor playground as well. As I go through other reviews, yes you have to read!!! it has 3 star 4 star part- we stayed in the 4 ( I don't know what are the differences). The food was excellent- small choice, but everything I tasted was made with one michelin star :)). Only minus was the small pool and the pool area was small as well. But great for nature and walks, hikes, visit the small village of Ustron etc. I would recommend and definitely would like to come back again.
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Date of stay: May 2017
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Room in the 4 star part ( ground floor to the garden)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Nov 13, 2017
Szanowny Gościu, Serdecznie dziękujemy za wybór naszego hotelu oraz przekazaną opinię na portalu TripAdvisor. Jest nam bardzo miło, że pobyt u nas był udany a nasz hotel spełnił Państwa oczekiwania. Będziemy zaszczyceni, móc gościć Państwa ponownie. Z poważaniem Adam Krentusz, Dyrektor Hotelu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alberto M wrote a review Sep 2017
Milan, Italy243 contributions95 helpful votes
Who likes and is looking for the EUROPEAN international standard SPA (Salus Per Aqua) has no to come here! This hotel simply is a children and family hotel with no SPA structure at all! I booked 2 rooms for 5 days (but only 1 in the 4 star the 2nd was into the 3star.). At the check in the receptionist required the full payment in advance (unbelievable!) giving us 1 electronic key for 2 person only, and just after my pressing released the 2nd. When in the room (in a very hot week) the temperature was impossible and no air condition but a nice fan only (unbelievable it's a standard in the 4 star everywhere). By the way there is in the 3 star room... The switch and the light lamp were at the pillow level in the middle of the mattress (unbelievable!). Trying to drink something I found closed the bar fridge: it can be opened by the floor responsible only (but the day after!). Coming to the SPA: the picture show a perfect swimming pool but it's really really small and plenty of children. Even the area for countercurrent swimming was all the time used by childrens and grandma for water massage (😆) and nobody was controlling. So I payed such as the other families but I couldn't use the swimming pool at all 😱! The unique sauna is small and with continuous passage of people looking the place (😝). The last 2 days as was raining I decided (even having paid) to come back as the hotel wasn't offering services respect to the mass of people(😱). The restaurant is small respect to the peak of people, especially for the breakfast: the 2 machines for coffee were taking an average of 2 or more minutes to give one coffee, which means or no coffee or the most of the time standing in the queue... And when finally the coffee was ready... Unfortunately Very bad taste! You have to come for The dinner very early or no choice even at 2 star level... Unfortunately this chain (Diament) is actually costing similarly to the EU level but with the half services. I suggest to the hotel direction to visit and spend time in other EU chains (I.e. Falkensteiner, Blu , Melia, Tryp, Paradores etc) to understand and solve their gap.
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Date of stay: August 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Sep 12, 2017
Szanowny Gościu serdecznie dziękujemy za przekazane uwagi oraz sugestie. Pana opinia będzie przez nas dokładnie przeanalizowana oraz postaramy się wyciągnąć odpowiednie wnioski. Mam nadzieję, że pobyt w hotelu, który jest w okresach wysokiego sezonu, ukierunkowany głównie na obsługę rodzin z dziećmi, mimo przekazanych uwag był udany. Z poważaniem Adam Krentusz, Dyrektor Hotelu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maggie S wrote a review Sep 2017
Amsterdam, The Netherlands50 contributions21 helpful votes
What I liked about the hotel was nice panoramic view of Beskidy mountains from the room and the area around the hotel. Unfortunately the hotel does not deserve 4* (I was staying in the 4* part). The room does not have AC, cleaning was very basic, mini bar was locked, the noise from other rooms could be heard loudly through the walls. The breakfast was ok but the food quality did not meet the standard of a 4* hotel. The queue to the coffee machine was sometimes for about 10 min. The a la carte restaurant is way overpriced. The pasta I ordered was overcooked and had too much oil in it. The swimming pool is too small for such big hotel, it was not possible to swim most of the time. The spa treatments are also quite expensive, but the hotel does a lot of promotions for some of the treatments.
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Date of stay: September 2017
Rooms
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Sep 11, 2017
Szanowny Gościu, Serdecznie dziękujemy za skorzystanie z usług naszego hotelu oraz za przekazane uwagi. Ufam, iż mimo wskazanych aspektów pobyt u nas był udany. Serdecznie zapraszamy do nas ponownie. Z poważaniem Adam Krentusz, Dyrektor Hotelu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natalia K wrote a review Aug 2017
6 contributions
I'll begin with a fair warning. Unlike advertised, the hotel is split into two parts - a 3-star side and a 4-star side - this was not made clear on the website and even the 3-star rating is generous. On the 3 star side of the hotel, we barely fit 3 people in the one lift which was accessible to us. The rooms were not clean with crumbs and nut shells scattered on the floor. In addition, there was a foul smell in the room which made it hard to relax. We were expecting beautiful scenery but instead got a room with the mesmerising view of a chimney and parking lot. The time spent here was really meant to be centred around the spa as on the website they make a real effort to advertise the 'amazing' facilities available at the spa as well as the numerous massages and procedures available, however, when we arrived the spa was closed to which we were given no warning. The pool was very overcrowded and the gym facilities were certainly over-exaggerated on their website. Overall I am seriously disappointed with my stay - considering also that for polish standards this hotel certainly wasn't cheap. Perhaps the one good thing I have to say about this hotel is that the staff made a real effort to be helpful.
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Date of stay: August 2017
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Aug 14, 2017
Witam, Szanowna Pani Natalio dziękujemy za wybór naszego hotelu jak również za poświęcony czas na przekazanie swojej opinii. Jest mi bardzo przykro, że nasz hotel nie spełnił Pani oczekiwań. Pragnę zaznaczyć, iż podczas pobytu nie zgłosiła nam Pani swoich zastrzeżeń nie dając nam możliwości reakcji na zgłoszone obecnie uwagi. Dziękujemy za przekazanie swojej opinii. Każde sugestie naszych Gości są dla nas bardzo cenne a przekazane uwagi będą przez nas wnikliwie przeanalizowane. Z poważaniem Adam Krentusz, Dyrektor Hotelu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natal969 wrote a review Jun 2017
Nitra, Slovakia23 contributions39 helpful votes
The hotel has a great restaurant with delicous food/ maybe a little pricey. We had room right on the ground with entrance to the garden- awesome. We could walk to the swimming pook directly from the room. Kids playground is excelent( also the inside one). I was beyond satisfied with the hotel- food, parking, wifi, kids activities, location, servicies. Maybe the pool will be in summer a bit crowded b/c of the size.
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Date of stay: May 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Jun 19, 2017
Serdecznie dziękujemy za pozostawioną opinię oraz przekazane miłe słowa. Serdecznie zachęcam do ponownej wizyty w naszym Hotelu. Z poważaniem Adam Krentusz, Dyrektor Hotelu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alicja P wrote a review Jun 2017
Caerphilly, United Kingdom224 contributions18 helpful votes
We have stayed in the hotel as a group of friends and family, total of 8 adults, 2 children and 2 infants . The hotel is in a lovely location, have fantastic view from the balconies, great facilities for adults and kids ( swimming pool , sauna , jacuzzi, play ground , bar , nice terrace , pool table , sun loungers outside , nicely and comfortably decorated and furnished rooms etc ... ) .... but this wasn't enough to account for the poor behaving staff and poor or lack of customer service ! Where to start ... 1) checking in process took 48mins ! Nowhere in the world I spend more than 10mins checking in and with 2 months and 8 months old babies this is surely something everyone would like to avoid . Ladies at the reception where very slow and confused with everything, there were issues with payments , deposits , invoices etc and in the end we were over charged by 20zl and asked to get done sweets or crisps ! Lol ! As they couldn't give us our 20zl back ... crazy ! 2) when receptionist was asked until what time the pool is open while she was talking about the towel card ( for far too long ! ) she responded in quite a bad manner ' I haven't finished explaining yet ! ' and has not answered the question ! Wow how rude is that ! 3) when we eventually walked into our room there was around 40 degrees as the windows were closed and curtains open all day ... - and surprise there , 4 star hotel , in Poland where temperatures can be extremely hot has got no air conditioning! When we have asked about the air conditioning at the reception, ad we have had a 2 month old baby who would struggle in this temperature we have been told that there is no sit conditioning in rooms , but we don't have to worry AA nights are cool ! Our brother in law asked for our room to be changed for a cooler one ... and yes it was changed for a slightly cooler and bigger room ... but he had to pay additional 300zl for this - which I find extraordinary and completely out of order to charge for the room swap in this situation ! 4) the mini bars in the rooms are all locked ! Again ... I have not seen this anywhere else in the world - and on the last day lady came in at 9am to check the bar to see if we haven't used anything ... how ?!?! 5) on day one when I was with the baby in the room and went to the balcony for a minute , on my return I found a maintenance guy in the room when my baby was ... he just walked in ! 6) same guy has advised my mother in law to use a clothes hanger to block the door temporarily when she wants to go out as her key card wasn't working due to the system error ! 4 star hotel ? 7) bar open till 10pm ... and rude bar staff who wasn't there half a time as apparently was also helping out in the kitchen ... 8) when my partner walked into the restaurant with the sleeping baby in his arms at 10.15am ( buffet breakfast open till 10.30am ) he was asked by the staff member to make sure he comes earlier for breakfast ! 9) .... I could write some more examples but I think that's enough , all in all the impression everyone have that everyday that was diverging not right . Sorry but been to many hotels and this is surely not the 4 star service or not even 3 ! Definite lack of customer service which is a Shame as this. Oils be a fantastic hotel and place for people to relax and enjoy the beautiful surroundings . Sorry , we will not he returning and will not be recommending this place to anyone .
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Date of stay: May 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded Jun 13, 2017
Witam, Szanowny Gościu na początku chciałbym serdecznie podziękować za wybór naszego hotelu. Z duża uwagą przeczytałem Państwa opinię przekazana za pośrednictwem portalu TripAdvisor. Nasi goście w większości pozytywnie oceniają nasz Hotel, dlatego pragnę Państwa zapewnić iż wszystkie przekazane uwagi dotyczące jakości naszego serwisu będą szczegółowo omówione z naszym personelem, tak aby wyciągnąć odpowiednie wnioski i poprawić wskazane elementy funkcjonowania naszego Hotelu. Mam nadzieję, że pobyt u nas mimo wszystko był udany a Państwa opinia przełoży się na lepsze funkcjonowanie naszego obiektu. Z poważaniem Adam Krentusz, Dyrektor Hotelu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AhmetCevik wrote a review May 2017
Rainford, United Kingdom9 contributions3 helpful votes
I stayed at this hotel in April 2017 during a business trip to Cieszyn. I decided to stay here as the hotel photos looked attractive with a nice pool, decent gym and also it was in half an hour proximity to where I would go. Finding the hotel was not a hard task as you see the hotels located on the mountain as you're driving which I must admit was a nice sight; however upon check in (was quick enough) I found the gym which was in a room with a bar and tables. I did not care too much about it until I tried to start the treadmill, it was not fit for purpose unfortunately and the rest of the equipment was not looking any better. A bit disappointed, I walked to my room and when I got in the room I found a little bag of chocolates which was a nice touch. I thought I'll lie down for two minutes before anything and again I was a bit shocked..The mattress was a no spring hard sort of mattress and that was the sign of a long night! The view from balcony was absolutely fantastic right opposite the mountains so even on a rainy day it looked so nice. I went to hotel restaurant for dinner and had chicken as a safe option; it did not taste like a chicken breast one bit, in fact it wouldn't be exaggerating if I said it was the worst thing I had to eat. As expected I had a bad sleep and the day after my check out I received an email saying that I used the minibar and so they drew money from my account, which left me gobsmacked that I was charged for something that I didn't use.. I emailed them back asking to put my money back so we will see.. Anyway overall it was shambles!
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Date of stay: April 2017Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Adam K, Dyrektor generalny at Spa & Wellness Hotel Diament Ustron
Responded May 10, 2017
Witam, Serdecznie dziękuję za przekazane uwagi. Wszystkie przekazane sugestie będą przez nas dokładnie zweryfikowane. Rozumiem, że uwaga dotycząca korzystania z hotelowego mini baru została już z Panem wyjaśniona. Z poważaniem Adam Krentusz, Dyrektor Hotelu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$73 - $96 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandSilesia ProvinceUstron
NUMBER OF ROOMS
44
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Frequently Asked Questions about Spa & Wellness Hotel Diament Ustron
Which popular attractions are close to Spa & Wellness Hotel Diament Ustron?
Nearby attractions include Lesny Park Niespodzianek (0.2 miles), Pijalnia Wod w Parku Zdrojowym (0.2 miles), and Koscioł Jezusa Chrystusa Krola Wszechswiata (0.3 miles).
What are some of the property amenities at Spa & Wellness Hotel Diament Ustron?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Spa & Wellness Hotel Diament Ustron?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Spa & Wellness Hotel Diament Ustron?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Spa & Wellness Hotel Diament Ustron?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Spa & Wellness Hotel Diament Ustron?
Conveniently located restaurants include SiSi Pizzeria e Ristorante, Kącik Kulinarny, and Rolls-Burger.
Are there opportunities to exercise at Spa & Wellness Hotel Diament Ustron?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Spa & Wellness Hotel Diament Ustron located near the city center?
Yes, it is 0.4 miles away from the center of Ustron.
Does Spa & Wellness Hotel Diament Ustron offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Spa & Wellness Hotel Diament Ustron?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Spa & Wellness Hotel Diament Ustron?
Many travelers enjoy visiting Centrum Kultury i Sztuki Dwór Kossaków (4.4 miles).