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Hotel Belweder

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ul. Zdrojowa 15 43-450, Ustron, Ustron 43-450 Poland
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Traveler (172)
Room & Suite (66)
Dining (19)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Finding an ideal family-friendly hotel in Ustron does not have to be difficult. Welcome to Hotel Belweder, a nice option for travelers like you. Rooms at Hotel Belweder offer a minibar and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi. A concierge and room service are some of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. Close to Czantoria (1.6 mi), a popular Ustron landmark, Hotel Belweder is a great destination for tourists. Travelers looking for barbeque restaurants can head to Angel's Steak & Pub. Best of all, Hotel Belweder makes it easy to experience some great Ustron attractions like Jan Jarocki Ustron Museum, which is a popular history museum. Hotel Belweder puts the best of Ustron at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Bicycle rental
Skiing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Fireplace
Room service
Safe
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Polish
304Reviews9Q+A4Room tips
Traveler rating
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Popular mentions
Overall a very mixed stay. Great location, clean hotel, loads of activities on site and near by as well as great access to the mountains, stunning countryside views. Rooms spacious and comfortable and the food was reasonable (eclectic mix at dinner buffet), al la carte much better . Staff were mixed from the smiling and super helpful to the rude and lazy. Needs a revamp of staff training as the few poor performers let down the experiance. Stayed with grand parents and a three year old, would reccommend for a short stay
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Very good hotel with few things that can be improved. Lets start with possitives: *great location, surrounded by forest on a hill without hustle of the city *surrondings of the hotel have lots yo offer for guests, even those with children *good size rooms, especially the siute with spa, not to mention the view * good swimming pool and spa * lots of parking space * good breakfast with outdoor options Not so great: *the hotel is 'tired', lacking the standard of premium 5⭐ hotels * renovation is needed in certain areas, room furniture ect *from memory the lobby bar did close very early which is sad especially if you want to have a late night drink,
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+1
Lets start with the positives. The hotel and the rooms all offer beautiful views over Czantoria and the mountains and overlooking the neighbouring Lesny Park. The location is good as it is slightly out of town but this means you are away from the action and facilities such as restaurants. The road leading up to the hotel can also be quite crowded because it passes the popular Lesny Park. The hotel grounds were nice with open green space to explore and the exterior was unique. After booking we read that the hotel was under going a major renovation in March which did freshen up the interior. Alas the attention to detail was lacking and much of the good aspects of the hotel ended here. Access is quite poor. During our stay the drop off area in front of reception was constantly parked in by the same cars. There was nowhere to drop off your luggage and the no parking signs were obviously ignored. The one car park well down the hill was always very full and we were lucky to get a car space and it is quite a steep climb from the carpark to the hotel especially with your luggage. Room 201 was one of the suites and was located near the lifts. It was a large spacious room with some updated décor but other things like scratched doorhandles and a cracked bathroom basin had not been renovated which detracted from the quality of the room. There was a nice balcony but you have to avoid the neighbouring smokers. The bed was soft and small and the pillows flat and lumpy and we had to request extra pillows to support our neck. They brought them but questioned why we needed them. Good independent air con and lots of powerpoints and USB ports for charging. The real negatives were the terrible soundproofing inside and out. We could clearly hear noise from neighbouring rooms, the hallway and even bands playing down in the town centre. Housekeeping was one of the worst we have encountered. Their work seemed limited to making the bed and refreshing some amenities. They did not vacuum, clean the bathroom or properly hang up towels after use. Wall mounted soap dispensers were almost empty when we arrived and were not refilled during our entire stay. The bathroom was decent although the spa bath had traces of dirt on arrival. The wifi signal was very poor and kept dropping out. When we asked staff whether the internet was working they simply said to keep trying and offered no other explanation or apology. The breakfast buffet was extensive but alot of the food was not covered which can be a problem with large crowds with poor hygiene. The restaurant didn’t come across clean with stained table clothes and dirty plates. Apart from the lady who checked us in most staff seemed disinterested and did not excel in customer service. We rarely criticise a hotel this much but the effort made and the supposedly five star product offering were that poor that it warranted it. To top it off we received an email from the hotel a few days later with a demand for payment for minibar consumption that we had not used. They did not respond to our reply that we did not use the minibar. A simple thank you or acknowledgement would go a long way.
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Response from Hotel_Belweder, Dyrektor generalny at Hotel Belweder
Responded Jun 11, 2019
Dear Guest, Thank you very much for your feedback. Your opinion is very important for us - it will help to improve our services. We are really sorry regarding the cleaning service in the room and restaurant. We will forward your feedback to Houskeeping Manager and F&B Manager to be sure that they will change this.We hope you will accept our apology for missunderstanding with minibar. We appreciate all good reviews - regarding the beautiful views and gardens. We sincerely hope that despite this issues, we will have the opportunity to offer you our services again. Respectfully, Monika Kania Deputy General Manager
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Perfect place for stay with children, who, along with their parents, are treated like real guests and not like small disturbing company for adults. Great attitude of all hotel people for guests. All possible small "problems" that happens everywhere and everytime in the world are solved immediately, without any hesitation, with care and undrestanding for guests needs. And that's the attitude all of us love as we all need to be treated with care and have excellent stay. Our son said this was the best hotel he stayed in. I agree with him, as it was fine time and seeing his excitation during the one week time I was happy too. The hotel underlines its being the hotel perfect for children and this is not only the boasting but reality. I don't know what more to add to: great, excellent, high level service, great people? Just be there to feel it yourselves. If I was forced to find something to "grumble" I would find one thing: the lift doors sometimes close too fast and a bit not too carefully, as if sensors were "not seeing" the smaller users like children and they could be hit with the closing lift doors. That's not so dramatic as it seemed to be when You read it but You just have to take care of that and tell children to be careful with that when they go up & down, down & up and so on. I point at it so as to pay attention to that and to point it to hotel manager to make it safer. One more remark for those who like to have their cars just almost in front doors: the hotel parking is not on one level and is not a wide, flat area in front of the hotel. Because of the natural reasons (building location that, from the other side gives You excellent view from some rooms and from hotel restaurant) You park either on the few parking places by the front door or by the internal road leading up to hotel. But the road is just approx. 100 metres long so You are still close to hotel. The flat parking area is 100 metres down the hotel (still in internal area of the hotel) and You have just 100 m to hotel. Not too far I think - that's really not a problem. There is no situation and time when You don't have place to park. Summing up: Thumbs up and just go there to spend good time!
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Response from Hotel_Belweder, Dyrektor generalny at Hotel Belweder
Responded Mar 14, 2019
Dear Aleksander, Thank you for taking the time to post on Trip Advisor. We were delighted to read that you and your family truly enjoyed your experience with us. It is a huge pleasure to read your words. We will fix the lift's door in March, as this is our renovation month. We hope to welcome you in Hotel Belweder once again. Respectfully, Monika Kania Deputy General Manager
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We spent some days in hotel Belweder in Ustron ate the end of year 2018. After reading some opinions, I was a bit afraid to go there. I have to say, anyway, that those people were doing a black PR or never have been in this hotel. It's great located, rooms (at least premium) are clean, big well equipped. As our stay was during Christmas, we had a very special food for breakfasts and dinners, a very wide choice and everything was really tasteful. Very friendly staff, nice swimming pool, room for children, great view through windows... We definitely would like to come back there one day!
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Response from Hotel_Belweder, Dyrektor generalny at Hotel Belweder
Responded Jan 14, 2019
Dear Sir, thank you very much for your positive feedback. We are really happy, that you are satisfied after your stay in Hotel Belweder. We appreciate your praises for rooms, views, food and friendly staff. We hope to see you again soon. Respectfully, Monika Kania Deputy General Manager
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PRICE RANGE
$67 - $134 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandSilesia ProvinceUstron
NUMBER OF ROOMS
97
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Frequently Asked Questions about Hotel Belweder
Which popular attractions are close to Hotel Belweder?
Nearby attractions include Lesny Park Niespodzianek (0.06 miles), Pijalnia Wod w Parku Zdrojowym (0.4 miles), and Gorski Park Rownica (0.7 miles).
What are some of the property amenities at Hotel Belweder?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hotel Belweder?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Hotel Belweder?
Conveniently located restaurants include Koliba pod Czarcim Kopytem, Gosciniec Groblice Restauracja, and Pub Oaza.
Are there opportunities to exercise at Hotel Belweder?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Hotel Belweder located near the city center?
Yes, it is 0.7 miles away from the center of Ustron.
Are pets allowed at Hotel Belweder?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Belweder offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Belweder?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Hotel Belweder?
Many travelers enjoy visiting Centrum Kultury i Sztuki Dwór Kossaków (4.3 miles).
Does Hotel Belweder have any great views?
Yes, guests often enjoy the mountain view available here.