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Hotel Belweder

#4 of 17 Hotels in Ustron
Certificate of Excellence
Zdrojowa 15 | 43-450, Ustron, Ustron 43-450, Poland
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Hotel Belweder
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102 Reviews from our TripAdvisor Community

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Poland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The only good thing about this hotel is nice views. Thing that surprised me most is a parking for which you have to pay! Seriously, it was a first time when I stayed in hotel and had to pay extra for a parking. Room was okay but chair was broken and towels looked like... well, should be throw away months... More 

Helpful?
Thank LadyDalek
berlin germany, portland usa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 28, 2015

We enjoyed staying at this hotel. Our room was very clean with a beautiful view. The staff was very helpful and the food was good. The SPA was nice with professional personnel. This hotel ranks itself as 5* in international standards considering the little bit outdated interiors I would grade it as a strong 3* though. Please note that parking... More 

Helpful?
Thank kooomedia
Marbella, Spain
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed November 11, 2015

Located on the brow of the hill with beautiful view of Beskida Mountains. Rooms should be renovated, I needed to change my room because the bed was simply destroyed. Breakfast, typical Polish unfortunately limited selection of fruits. Dinner just average. Staff OK, try to be helpful but still need some education. Price above average in this Region.

Helpful?
Thank Michael N
Hotel B, Dyrektor generalny at Hotel Belweder, responded to this review

Dear Sir, Thank you for your review and taking time to share it on Trip Advisor. We are glad that the your stay at our hotel was successful. We strive to make our services at the highest level. We will consider the your valuable leads about the room. Customer satisfaction is our top priority. We hope that we will be... More 

Gliwice, Polska
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 2, 2015

We stayed there in New Year's Eve time. It has a beautiful dining room with a magnificent view with very poor food. Only Breakfast just good. We were very disappointed with the level of food certainly it does not deserve five stars, it is a the level of ordinary bar. Rooms are nice, nothing special typical hotels inside but clean... More 

Helpful?
Thank aniak32
Warsaw, Poland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 27, 2015

Food - awful, breakfast buffet - good, staff - not so good, room - very bad. This is 5* hotel but for me it should have 3*. I've got a single room - it was very small, not comfortable and with parking view. I've ordered chicken in the hotel restaurant - it was awful. Spa is ok, but not very... More 

Helpful?
Thank Zielaczek69
Hotel B, Dyrektor generalny at Hotel Belweder, responded to this review

Dear Guest, Thank you for your feedback. We are sorry to hear that we could not fulfill your expectations. Your review is appreciated and brings valid points to our attention. We kindly hope you will give us a chance to convince you about that fact. We hope to welcome you soon again. Kind regards, General Manager – Maria Makal-Młynarska More 

Bishops Stortford, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

Some hotels with 5 stars have something special to offer but that one is just a nice good hotel Rooms are nice and clean Restaurant open till 10pm If you like polish Zurek Soup that is delicious here ;) Service very good. Views are nice Especially during early night time I didn't had a chance to visit spa as it... More 

Helpful?
Thank Chris K
Hotel B, Dyrektor generalny at Hotel Belweder, responded to this review

Dear Sir, Thank you very much for your stay in Hotel Belweder in Ustroń and so nice review about us on Trip Advisor. For us, Hoteliers, so nice mark given to us by our guest, is the best reward for our work. Thank you very much for your kind words and hope you will come back again to our hotel.... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 21, 2014

We visited this hotel for a team event with my company, spent there 3 days. Let me go trough point by point: - The building: the location itself is perfect, especially to those who like nature and hills. The reception hall is beautiful art deco style, 5 floor ceiling height, quite everything is covered with precious stones. From outside it... More 

Helpful?
Thank JagmanNoble
Hotel B, Kierownik ds. PR at Hotel Belweder, responded to this review

Thank You for reviev with constructive and full opinion. It will be really helpful to improve our services. Especially we will take a look at bar service You mentioned about. We're looking forward for Your next visit to see our improvements. More 

Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 10, 2014

We visited the hotel in August for 8 nights and loved it. The hotel is located in the heart of the Beskidy Mountains, overlooking the city of Ustroń. It has a clean and nice indoor swimming pool and Jacuzzi which we enjoyed daily (especially when it was raining outside and we were inside in the warmth of the Jacuzzi). There... More 

Helpful?
1 Thank Li-or B
Hotel B, Kierownik ds. PR at Hotel Belweder, responded to this review

Thank You for good words in reviev of our hotel. What more can we write here. Hope the stay was good enough, so You will come back and visit us again. We're looking forward for it. More 

Bad Buchau
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 3, 2014

The hotel is well located in the area, but gives never the feeling of a 5 star place. I arrived on a sunday evening and the entrance looks like a "back door" area. It was 9.30 pm and it was simply dark. Well finally the switch on the lights and after I was asking the call for a service guy... More 

Helpful?
Thank Manfred_M_60
Hotel B, Kierownik ds. PR at Hotel Belweder, responded to this review

Thank You for revieving our hotel. Both good and bad words will be taken by us really seriously to upgrade the standard of services. Hope You'll come back to see that we get better with things You said were not good enough. We're convinced that You're gonna enjoy next stay. More 

Kraków
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 15, 2013

I just spent a weekend in this property (November 2013). It has a very good location for splendid views and long walks. The entrance looks a little like a back door for deliveries. The lobby is rather small, and the impression of it being cramped is augmented by the dark green marble walls which give it an appearance of "nouveau... More 

Helpful?
Thank JurekKrakow
Hotel B, Kierownik ds. PR at Hotel Belweder, responded to this review

Thank You for the reviev. We will take seriously every word, no matter if it's bad or good, to improve our standard. We'll see what we can do in the bathrooms to make it more comfy when using it. Hope You'll come back to see if we get any better. More 

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