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Mercure Krakow Stare Miasto

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Pawia 18 B, Krakow 31-154 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1139)
Room & Suite (220)
Dining (163)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 315 hotels in Krakow
Location
Cleanliness
Service
Value
Travelers' Choice
We can be found in between Krakow transportation hub and the Old Town. We are only 10 minute walk away from the gates of historic centre. Our unique façade, interiors but above all the passion for our Guest; this is what we stand out from. Stylish rooms, modern conference facilities are the responds to fast changing city of Krakow. Our Winestone restaurant is a special place where you can enjoy tasteful food, meet your friends or just unwind after a long day.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Safe
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Russian, German and 1 more
1578Reviews73Q+A94Room tips
Traveler rating
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Popular mentions
ip186 wrote a review Jan 19
Nottingham, United Kingdom3 contributions
I visited with my mum and we stayed for 1 night. Overall, it’s a very good hotel and I’d have given it a rating of 4.5 if that was an option. The hotel is in a great location- opposite the train station and a short walk to the main tourist attractions. The staff were very friendly and both the check-in and check-out were very swift. The room was very clean although a bit small. The beds were comfortable. Bathroom was very modern with a rainfall shower, but the shower leaked onto the bathroom floor. There was complimentary tea/coffee and some mineral water. It’d have been nice to have some fresh or at least uht milk/cream for the coffee in the room instead of the powder stuff. The breakfast buffet was slightly less impressive than in some of the photos (less choice). It was probably because the hotel wasn’t that busy at this time of the year. There was still a good selection of hot and cold food and everything was tasty and fresh. Covid procedures adhered to by hotel staff and guests reminded to wear masks. I would definitely stay here again!
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Date of stay: January 2022Trip type: Traveled with family
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Traveler53654081483 wrote a review Jan 1
12 contributions10 helpful votes
The old town is within 100m from the hotel. Across the hotel there is a big shopping mall. The breakfast was very tasty with plenty of different choices, including various kinds of warm food. We were very surprised from the many complementary choices in the room, including water, juice, very tasty coffee and tea, even a welcome gift. High quality toiletries. The only (very small) comment is the unproportionally high rates for daily parking compared to the room price. Thanks for a very pleasant stay.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 1 week ago
Dear Sir or Madam, First of all I would like to thank you very much for your time and opinion about your Stay in the Mercure Krakow Old Town. I am very pleased to see such positive feelings after reading your recommendation. I am also glad that the service of my colleagues was appreciated by you as well as the quality of breakfast or products in the room. I would like to inform you that our Hotel is located in the very center of Krakow where there is a paid parking zone. As a result, the price of leaving your vehicle in the parking lot is adequate to our location. We hope that the above factors will not influence your choice of Mercure Krakow Old Town, :-) With hotelier regards, Witold Skałka Guest Experience Specialist
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Froyn wrote a review Dec 2021
Den Dolder, The Netherlands4 contributions2 helpful votes
A beautiful brand new hotel with stylish new interior, very nice rooms, good beds and nice breakfest. Additionally, the staff is very friendly and helpful !! All sites of Krakau and the main square are within walking distance (10-15 min.).
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Date of stay: December 2021Trip type: Traveled with family
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 3 weeks ago
Dear Sir or Madam, Thank you very much for having taken the time to post your comment. I'm happy, that your stay at Mercure Cracow Old Town was a seamless travel experience. Please be informed that i also looking forward to see you again whenever your travel plans bring you back to Krakow. With best regards, Witold Skałka Guest Experience Specialist
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Traveltime74 wrote a review Dec 2021
9 contributions5 helpful votes
Fantastic hotel in brilliant location opposite main shopping centre/ train station. 10-15 minutes walk to the main square. Hotel staff were friendly , efficient and helpful. We arrived very early for checking and they let us have a room several hours early free of charge which was most appreciated as we was awake most of the night travelling . Hotel is very modern and clean with gloves and hand gel for Covid protection. It was decorated really well and made us feel Christmassy . Breakfast was good but quite pricey by Krakow standards . Would definitely chose hotel again
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Date of stay: December 2021Trip type: Traveled with friends
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 3 weeks ago
Dear Guests, The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) Hope to see you soon! With best regards, Martin - Guest Experience Specialist
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Sara D wrote a review Dec 2021
Roy, Utah30 contributions41 helpful votes
Nice, clean, new hotel. Great service with English spoken personnel.International breakfast buffet keeps Covy cleanliness measures. Polish dinner was delicious.Close to shopping and Christmas Market.We would use again.
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Date of stay: December 2021Trip type: Traveled with family
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Response from Mercure Kraków Stare Miasto, Guest Services / Front Office at Mercure Krakow Stare Miasto
Responded 4 weeks ago
Dear Sara, We very much appreciate your comment regarding your stay. We are pleased to read that we have managed to meet your expectations. I hope that you will be 100% satisfied during your next visit to our hotel. We look forward to seeing you again in the near future. With hotelier regards, Martin - Guest Experience Specialist
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PRICE RANGE
$76 - $146 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
198
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Frequently Asked Questions about Mercure Krakow Stare Miasto
Which popular attractions are close to Mercure Krakow Stare Miasto?
Nearby attractions include Womai (0.2 miles), BAD AXE Throwing Krakow (0.3 miles), and Fear Factory (0.2 miles).
What are some of the property amenities at Mercure Krakow Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Krakow Stare Miasto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Krakow Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Krakow Stare Miasto?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Krakow Stare Miasto?
Conveniently located restaurants include Lodziarnia Donizetti, Chimney Cake Bakery, and Gossip Cafe.
Are there opportunities to exercise at Mercure Krakow Stare Miasto?
Yes, guests have access to a fitness center during their stay.
Does Mercure Krakow Stare Miasto have airport transportation?
Yes, Mercure Krakow Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Krakow Stare Miasto located near the city center?
Yes, it is 0.7 miles away from the center of Krakow.
Are any cleaning services offered at Mercure Krakow Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Krakow Stare Miasto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.