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The Bonerowski Palace

Travelers' Choice award winner
06/11/2017 06/12/2017
1 room 2 adults 0 children
$634*
$262*
$634*
$262*
$634*
$263*
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The Bonerowski Palace
The Bonerowski Palace
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466 Reviews from our TripAdvisor Community

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Showing 397: English reviews
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Lindsay, Canada
Reviewed 1 week ago

I stayed in room 201 (only room with a balcony facing the town square). It is absolutely stunning. Not to be missed. The view, decor, space....made us feel like royalty. Staff are very warm and friendly and courteous. You get the idea they actually care about impressing you while you are staying with them. The food is wonderful and the...

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Helpful?
Thank Thekatbus
Magdalena B, Kierownik at The Bonerowski Palace, responded to this review

We are so glad that your stay with us at Bonerowski Palace was so well. This makes us very proud and motivated to continue our working. Much appreciated. See you next time.

Reviewed 3 weeks ago via mobile

My wife and I just spent a week in Krakow and we stayed at The Bonerowski Palace. It's a gorgeous place right on the main market. Most of the staff spoke English and all were very friendly and helpful. The staff at the front desk were always attentive and helpful. Natalia, at the front desk, spoke excellent English and could...

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Helpful?
1Thank Lee M
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding a nice review. We are proud of our staff. We greet from Cracow and see you at the Palace.

Madrid, Spain
Reviewed 3 weeks ago via mobile

The hotel is a very nice real old palace where you can find nice place where you can sleep in good beds. The wifi internet service is REALLY bad and the quality for this hotel is bad. The breakfast is very good and good price.

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Helpful?
Thank tbuxco
Hubert C, Kierownik ds. gości at The Bonerowski Palace, responded to this review

Thank you very much for choosing our Palace for your stay in Kraków. Your opinion is very important to us . We are very sorry that you have experienced bad service of our internet. We will pass that problem to llur IT department. Hope we wil see you again. Best Ragards Hubert Centkowski

Oldham, United Kingdom
Reviewed 3 weeks ago

We had an executive suite and it was one of the best rooms we have ever had, a huge sitting room with dining table and chairs, sofas and comfortable chairs, big bedroom and views of the square. It was decorated in an oriental style and was a very impressive suite. Breakfast was served in a lovely dining room and had...

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Helpful?
Thank 362jeff
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We appreciate your feedback. We are very sorry for your problems. This is an old townhouse and an old building, problems are a problem. We hope that after all your stay was successful.

Reviewed 3 weeks ago via mobile

My husband and I recently stayed at the Bonerowski Palace. This beautiful, historic hotel is conveniently located on the Main Square in Krakow. Most of the city sites, restaurants and events are only a short walk away. Our beautifully appointed suite was spotlessly cleaned each day. The staff was very friendly and helpful. The hotel restaurant served delicious meals. The...

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Helpful?
Thank Susanewman
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you very much for choosing our Palace for your stay in Kraków. It was big pleasure to have you as our guests. We are very delighted to hear that your stay experience was good and ll your comments are very precious for us. We are looking forward to see you again.

Athboy, Ireland
Reviewed 4 weeks ago

Thus was my second visit to the Bonorowski Palace and my impression remains the same as the last time I was here. It's fabulous decor, location and staff are top class. The rooms are spotless clean, warm, comfortable and well stocked with gels, lotions, towels, teas and coffees. The atmosphere in this hotel is lovely and a great place to...

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Helpful?
Thank gayleormonde
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for your support and I want to let you know that this employee is no longer part of the team. We are very sorry that something sad happened to you. We hope you return to the Palace.

Henley-on-Thames, United Kingdom
Reviewed 4 weeks ago

Contacted the Hotel by e mail and corresponded with Jakub who was extremely helpful. Price was excellent considering it was right at the end of the main square. Jakub booked us a cab from the Airport and arranged tours. The rooms were very comfortable. We had dinner in the restaurant and the food was excellent. Breakfast could not have been...

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Helpful?
Thank JohnboyOxon
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you very much for your feedback. Jakub is a fantastic employee. It is very motivating for him and for us. See you in Cracow and Bonerowski Palace

London, United Kingdom
Reviewed 4 weeks ago

Located right on the main square (small entrance on the side street), this is a lovely find. We moved from the Grand Hotel to the lovely Bonerowski Palace and couldn't have been happier. Kudos to the terrific reception : Natalia, Viktoria and Jakub. Their fabulous service (especially Natalia - we worked mostly with her) and willingness to help in every...

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Thank MS101010
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you very much for your feedback. Thank you for the nice words about our employees. This is a great team. See you in Krakow and hang on to you at the Palace

Los Angeles, California
Reviewed 5 weeks ago via mobile

What can I say other than the hotel is amazing. The rooms are beautifully appointed with great views of The Square. Staff throughout the hotel could not do enough to make my stay pleasant and memorable. If you are going to Krakow, Bonerowski Palace is THE PLACE to stay. The only negative and I mean ONLY negative was booking the...

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Thank ClipperGlobeTrotter
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for your feedback. We hope you come back to us. See you in Cracow. See you at the Bonerowski Palace

Tonyc32
Reviewed April 13, 2017

So we stayed here for a single night as part of research for arranging a friend's wedding much later in the year. The hotel is in a great location, that can't be denied. Our issue was with the room itself. It was fine size wise, a bit dark in the bathroom. When we entered the room it was incredibly hot....

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1Thank Tonyc32
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06/11/2017 06/12/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 

Additional Information about The Bonerowski Palace

Address: ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $153 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Reservation Options:
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow
Hotel Style:
#9 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#38 Luxury Hotel in Krakow
#49 Family Hotel in Krakow
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Questions & Answers

Here's what travelers have asked, with answers from The Bonerowski Palace staff and other travelers.
12 questions
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Questions? Get answers from The Bonerowski Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 201 has a view you cannot afford to miss out on”
Thekatbus, 1 week ago | Read review
“If possible get a room with a view of the square. The suites are lovely.”
362jeff, 3 weeks ago | Read review
“All seemed clean and soundproofed”
JohnboyOxon, 4 weeks ago | Read review
“luxury suite”
lillyrutherford, Mar 28, 2017 | Read review
“We will return book early”
raybC354KS, Mar 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hotels.com
$262* /night
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Expedia.com$262
TripAdvisor$263
AMOMA$634
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*Disclaimer
Prices are for 1 room, 2 adults
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