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The Bonerowski Palace

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The Bonerowski Palace
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393 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Aberdeen, United Kingdom
Level Contributor
236 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Three night special occasion stay was farcical in parts - we did not get a room key until the afternoon before we left! Excuse after excuse after excuse. The suite (401) was tired and strangely designed although large. The air con was poor and the bathroom particularly disappointing, with a weak over bath shower. However the most unacceptable aspect was... More 

Helpful?
1 Thank r15xeb
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Dear Sir or Madam. Thank you for your opinion. I wish to inform you that the stay begins at 15:00. Staff must have time to clean up the apartment, Early check-in is not always possible. Answering the question of personnel. We have finished, because most of the comments praised our team as cordial and helpful. As for the volume. The... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 2 nights over a weekend. Room not ready on arrival but they dealt with this exceptionally well. Room was good size and bed very comfy. Air con was a bit challenged however and lighting a little dim. Very quiet despite its location. Breakfast was excellent with lots of choices and terrific coffee. Staff in restaurant were very good.... More 

Helpful?
Thank Annie S
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you very much for your opinion. This is very important for us. Such comments are very motivating for us. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our 4-night stay was absolutely superb. Nice experience in reception and lovely room. We had 2 rooms. a deluxe and a suite. Always clean and top service. The location is more than perfect. The breakfast is wonderful. This is a hotel I would recommend highly!

Review collected in partnership with this hotel

Helpful?
Thank Henning E
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for such a nice comment . This is very important for us. We strive to make our guests were happy with us. It's very motivating. More 

London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights and were pleasantly surprised to be upgraded to a suite. I know that some reviews said it could be noisy, but we did not hear a thing, and Poland was playing in the Euros one night! The location was perfect, right on the main square and only a slow 10 min walk away from... More 

Helpful?
Thank Crane999
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for choosing our hotel. We are happy that you spent a nice time . Welcome to Krakow , we invite you to the Bonerowski Palace More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Our room was overlooking side street, was small, but functional and comfortable. Beds were very comfortable, with beautiful soft furnishings throughout the room. Bathroom with shower only, no bath. Service courtios and attentive. Beautiful dining room, where one likes to linger.... Good breakfast.

Review collected in partnership with this hotel

Helpful?
Thank dorota_jarnicki
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

It is very important to us that find the time and inclination to leave comments and feedback. Thank you :-) More 

Washington, D.C.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a beautiful hotel in the very best location on the old town square. The only thing better than the hotels physical aspects are its staff. All spoke English and were always ready to give suggestions as to restaurants, activities and sights to see. Stay here-- you will love it!!!

Review collected in partnership with this hotel

Helpful?
Thank BigDWashington_D_C_
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

See you later! Thank you :-) More 

Manchester
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

An absolutely magnificent Small Boutique Hotel in beautiful Kraków! People should know that this dates back to the 13th Century and over the years the owner has most lovingly and beautifully restored it into sheer opulent luxury! Only 16 rooms, ALL completely individual in decor & furnishing. If you are looking for modern, Art Deco, or Newbuild .. Do not... More 

Helpful?
Thank SmokeyjoManchester
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for such a great review <3 More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago via mobile

Service was bad my daughter ordered the chicken burger it was raw we sent it back and they put the whole burger on the grill and tried to recook it including the lettuce. Spoke to the manager and he reacted like he did not even care . And they still charged for the bad meal. Would not send my dog... More 

Helpful?
Thank freddyv59
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We are very sorry that your stay in the restaurant did not meet your expectations . On the other hand I want to draw attention that you enter you comment on the hotel side , which has no support from the restaurant guests nothing . However, we pass your opinion restaurant manager. More 

Paramaribo, Suriname
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 20, 2016

This hotel has to have the very best location in Krakow. It is located on the main square but manages to maintain peace and utter quiet. You literally walk out the front door into the square and have 100's of restaurants to choose from. It is walking distance from the Wawel Castle, the Barbican, the Jewish quarter and the Jewish... More 

Helpful?
Thank Ibujen
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We invite you to Bonerowski Palace :-) Thank you for your wonderful review, it is very important to us More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 

Additional Information about The Bonerowski Palace

Address: Rynek Glowny 42 | Św. Jana 1, Krakow 31 013, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $131 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Reservation Options:
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow
Hotel Style:
#8 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#31 Luxury Hotel in Krakow
#49 Family Hotel in Krakow
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