This hotel is in a great location near the old town and only minutes away from Krakow. The room was clean and the bed was very comfortable. The staff was able to arrange a transport to the Airport that was there at the scheduled time. Thank you!!
Being told 1 day before you are due to travel that the hotel is now closed for refurbishment is not acceptable in any way. You would of known In advance what dates you had booked the refurbishment so you shouldn't of accepted any bookings. And rather than being offered a choice of hotel basically just being told your booking had been moved to a certain hotel without any other options.
Late review I’m sorry but I stayed here 1-6th November. It’s my second stay for dental work and have nothing but praise for the hotel and staff. They can’t do enough for you but would like to especially shout out to Dagmara and Kamil who really looked after me. They are a credit to the hotel and I look forward to staying again in 6 months when visiting for further dental work
We have booked a room at INX Design Hotel but our room was relocated to Metropolis Hotel. We have stayed already at INX and wanted to return there as we really loved this hotel. Nevertheless we were positively surprised at the arrival.we were travelling with a baby and they gave us two connected rooms so that a baby could sleep separately. It was a great solution. The staff was so friendly especially the man at the checkout. I am not sure but I think his name was Jakub.I think we saw him last time at INX and he is always very professional and helpful. The management should definitely take it into consideration and they should think about a reward or promotion For him. We definitely will be back. INX or Metropolis we find those hotels great and we will be returning there always.
The hotels location is the main selling point for me. Close enough to be able to walk around the city but far enough away from the hustle and bustle so that it’s quiet. A brisk 10 minute walk and you’re in the square, which hosts a handful of restaurants, bars and cafes. The staff were friendly and accommodating. The bar in the reception was nice and serves a variety of drinks. Definitely recommended and would stay again if ever visiting the city.
Lovely hotel within walking distance to the main square in Krakow! Friendly hotel staff! Room was lovely & clean. Hotel staff booked trips for us to visit the Concentration Camps & saltmines which were great experiences, but sad too. Krakow is a bit cold at this time of year so take some extra layers :)
My partner booked a surprise 3 night trip to Krakow for my 30th Birthday as it is a place I have always wanted to visit and I have to say it definitely did not disappoint. The Metropolis Design Hotel was in such a perfect spot - out of the way of the hustle and bustle but only a short walk to the centre, friendly and helpful staff, clean rooms, comfy bed, amazing bathroom, there was a store nearby with all you would need however we had breakfast included and this was also delicious with plenty of variety. Our only complaint is that we were not there long enough to do all we wanted to - our main reason to visit was to attend Auschwitz, which is definitely recommended, but we would have loved to have had time to venture further afield as there was so much to do. We were also a week too early for the Christmas market, which was being set up and I would have loved to have seen. That said, we loved the country, area and hotel so much we will definitely be returning.…
This will be the 4th time I've used this hotel. As always it's been a very enjoyable 12 day stay. I would highly recommend the corner suites. 102, 202, etc Beautiful suites and great value for money. I have stayed in other rooms and all are as nice. Highly recommended. Will be returning again soon.
Stayed for 4 night with husband lovely clean hotel breakfast good staff very friendly staff especially the young guy on the bar Krakow good place for city break unfortunately attractions closed down day before we came home but got things do before that happened
My friend and I stayed at this hotel on 9th-13th March 2020. The first thing we noticed was how clean it is. The staff in reception were very efficient and very helpful. The room was immaculate. Enough wardrobe space for 2. The safe in the room was free of charge. The bathroom had quite a big shower, toiletries and a hair dryer. The rooms were made up every day and you could request clean towels, if required. Drinks in the hotel bar were very reasonably priced, two large flavoured vodkas with two mixers - £9. Breakfast was really good too, the best scrambled eggs we had ever had. The only downside to breakfast was that if an item tray was empty it did seem to take quite a while to get it filled up again, only a minor issue as there was lots of selection. It was a 10 minutes walk into the main square, so location is very good. Would I stop here again? Without a shadow of a doubt.…
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