Here's a rarity in Poland (this is my 4th visit) - a hotel with friendly staff who want to help. We had to check out at 2.30am to get a very early flight from Katowice and the hotel had thoughtfully provided coffee and cake to keep us going. This clean, modern hotel is tucked away a short walk from the central square in the old town. Bizarrely it has a small bowling alley in its basement though as we arrived late at night we didn't get to use it. It's boxy but the rooms have aircon and are decent enough. A good choice for a short stay in Krakow.

We have just spent 3 nights as a package deal with Jet 2 chosen specifically for facilities offered - pool table, bowling alley and sports TV. They did not disappoint. Normally we would stay more central but a 20 minute walk along the riverbank was nice or it will cost around £4 each way by taxi. The hotel is spotless throughout and comparable with UK Premier Inn. Breakfasts were fresh, varied and plentiful. Staff were excellent. Thank you to Kamil who was very friendly and helpful throughout our stay. He is very caring and professional and the hotel are lucky to have him. There were a few problems with a group of American girls on a special Jewish trip that were noisy and inconsiderate to other residents and who decided to come to life between 11pm and 4 am that did spoil our sleep!!! However that was not the fault of staff. We had to ask the girls to close doors, keep down the noise and stop singing at 3am and turn hair dryers off. I think they thought they were the only people in the hotel. They were very inconsiderate and selfish. The group leaders were nowhere to be seen. We spoke to the group leaders and Rabbi's direct before they left and passed on our views directly to them fully supported by hotel staff. The hotel do not welcome hen and stag party's who I imagine would be better behaved than those young ladies!!! The staff were very apologetic. We were just unlucky visiting at the same time as this group. I would have no hesitation staying there again or recommending to family and friends. This has to be one of the cleanest hotels we have visited in Europe. Free wifi was excellent.

Me and my classmates stayed there for 4 days. The rooms were clean, not very big, but livable. Also the bathrooms were new and very clean, where the towels were changed every day (not considering the last night, where they didn’t change them). As an italian group we didn’t find the food horrible, but neither delicious. There is the possibility to use the wifi, it usually works well.